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01-14-2021 04:39 PM - edited 01-05-2022 04:52 PM
How to get this ? I recently (last week) activated my sim card that I ordered at the end of December, but since I activated my sim / account I continue to receive email telling me that I have to activate my sim card before Jan 15th to take advantage of the promotion? How I can have the promotion assigned to my account now ?
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01-14-2021 09:10 PM
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01-14-2021 05:04 PM
Thank you so much for you click reply. I sent to message to the moderator as suggested. Still waiting for their update. Have a great rest of the day 🙂
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01-14-2021 04:44 PM - edited 01-14-2021 04:49 PM
Hi @laginette47
Click on this link, enter e-mail address, THEN activate with the same e-mail address:
EDIT: Upon re-reading, if you activated BEFORE entering your e-mail address for the promotion, you're not eligible for the promotion.
You could try to politely ask the Moderators for an exception if you honestly believed you had registered beforehand.
To contact a moderator, there are 2 methods:
- Use the ticketing system for a faster response time. Click on the chat bubble in the lower right and type moderator assistance, then select account-related issue, then select you need a human now. Follow the prompts to submit a ticket, or,
- Send a private message to the moderator by clicking here
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.
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