Number porting

[Qwertgfdsa]

I am struggling to get my number set up due to porting it from another provider.  It’s been over a month and I am still not able to use the number.  I have contacted the old provider and they have told me it’s all done on their end that public mobile needs to finish the port. I’ve filled out the port info, chatted, has callback and called more than 10 times and still no resolution.  I have just submitted another ticket in the hopes that we can finally clear this up.  I am paying for a service they I can’t use….  What else can I do??!! 

[hTideGnow]

hi @Qwertgfdsa 

did you ever call PM porting team and understand what was the problem?

and has it been over a month?  if that is the case, the port request would have expired and you need to re-request form your My Account.  First, login My Account, go to Profile page, click Transfer Number and re-request

This time, make sure your old carrier line still active and receive the authorization text and reply YES

you can wait until you got that text, replied yes, and then reboot your phone with PM sim card 2 hours later and try

I will also send you porting support team number to your Community inbox.  Call them and ask for status update after you got that authorization text replied

[hairbag1]

@Qwertgfdsa 

I just sent you a number to call to get some help for that. Click on the little envelop icon on top right side of the page.