Unsuccessful activation of sim card

[rollang5000]

Sim was purchased in December 2024.  I initiated my account at that time but did activate the sim or my account until yesterday.   I have paid for 1 month on my credit card as of yesterday.  Today i have no service.

[rollang5000]

Yes.   I replied yes.

So now i can longer use my koodo sim chip.  Grrr

[BKNS27]

@rollang5000 

Did you reply to the text from Koodo confirming that you are porting over to PM with YES within the 90 minute timeframe with the Koodo SIM in your phone?

If not, reach out to a CS_Agent to have Koodo resend the text to you. The old SIM will continue to work for about 2 hours until porting is completed then power off the phone and switch to the PM SIM.

[hTideGnow]

hi @rollang5000 you paid in Dec, but the actual cycle starts on the day you complete the acitvation by putting in the sim card number.  If there is no serivce, PM support agent needs to look at the account setup.  

 you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[rollang5000]

I ported my number from Koodo

[BKNS27]

@rollang5000 

Did you port over your number from another carrier or picked a new number?