Community

Resolved! Total data used in previous months

Is there a feature that calculates the total data used for previous months vs the breakdown for the current month (or past 3 months) under view usage history in order to compare changes in usage month over month for the last couple of years?

Resolved! Koodo prepaid port

Hello,      I’m wanting to switch over to public mobile from Koodo.  So far I have only ordered the SIM cards. I have a PREPAID plan with Koodo.  Do I need to activate the SIM cards with a new account and use a temporary number before I contact the m...

Resolved! now do i change my credit card number

Resolved! can not call out on my phone

i just got this phone and plan on nov 11 2020 and it is the $15 plan but it is now saying I don't have long distance to call, i'm not even calling long distance. I am calling local numbers and it will not let me. I can text and receive calls but not ...

Resolved! Unable to Make Calls

Hi.I have a 100 mins Canada wide call included in my plan but recently I was not able to make calls and been informed that I need to make an add-on.  I'm very much certain that I did not used up my 100 minutes. Please help me resolve this issue. Than...

Resolved! Data

Just switch to public how come not getting that 1gb of data that is being promoted

Resolved! Does $15 plan include call waiting feature?

Under Plans it states "All our plans include these features: Call Display, Voicemail and Conference Calling." - no mention of call waiting.But I saw somewhere (can't find it again) that all unlimited calling plans include call waiting.Does $15 plan i...

Resolved! Login issues when already logged in

I have to say that my experience with PM's login process has been incredibly frustrating. I've already got one sim card for my daughter's phone. I'd like to get two more for my other daughter and my wife. When signed into my account, I select two sim...

Resolved! Should "Payment for Next Cycle" amount be updated to reflect plan change

I am changed from the $25 plan to the $15 plan effective next renewal date.  Should the "Payment for Next Cycle" field be updated to $15 from $25 immediately to reflect the change?  "Payment for Next Cycle" still shows $25.

Resolved! New iphone

My son is giving me his old iphone because my Android from 2017 will be losing features in December. It doesn't currently have a sim card so I can't answer Public Mobiles question concerning the phone. I can get a card at Walmart but they don't do PM...

Resolved! How to stop receiving same 611 texts every month?

It's annoying to receive 5 separate texts each month with "Your balance is due", "Your balance has been auto-payed" etc. How do I turn these off?

Resolved! Does International Text Mean Overseas or Continental North America (Can-US)?

GreetingsMy plan states "Unlimited International Text". Does this mean that I can text from Canada to overseas (Europe)? I'm just wanting to clarify the meaning of "international". The attached seems to confirm this. I'm wanting to confirm the confir...

Resolved! SIM card has not arrived

I placed an order for a SIM card on the 5th of November and I have not received it or any other shipping information to check the status. Need to confirm that my order is still coming and not lost.Thanks

Resolved! Referral reward

When I set up phone at Koodo kiosk the agent did not add my friend's referral code.  I would like to add it so my friend and I can get our rewards

Resolved! Spoof calls & calls to voicemail?

This has been going on for a while where sometimes I get calls from random numbers but in the past couple days it has escalated. Just this day alone I've gotten 13+ calls from different numbers in the US (mainly California) with some numbers calling ...

Resolved! Cannot get into my account due to being unable to verify my email address

I don’t know why the system cannot verify my email when I want to reset my password. So I cannot get into my account to update my payment. Please help!