Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I've seen a similar message posted - not sure how to fix from the responses given. Attempted to activate a new phone with a new sim and a new phone number. The activation failed and was directed to log in. However an account was also not created....
How do i activate my new sim with old number
I live in white rock, BC.Sometimes my phone will think I am in the US and will stop working for me, I cant receive or make calls since I don't have an add on. although i am not in the US. How can I fix it? Ive been using PM for 2 months now, and didn...
I am trying to access my self serve in order to cancel my plan. When I input my information it says my password is wrong, I go to change my password and input my email address twice, it says " sorry we're unable to verify your email address" can anyo...
I have a charge on my visa that isn't related to my account
Just paid for my plan and it took my money and my phone still doesnt work. So i decided to change plans to the exact same plan and still doesnt work and it took my money twice.
Hello there, I want to cancel my add-on, but could not find a way to do so in my account, please advise.
Wondering when or how Black Friday promotion savings is applied?Supposed to get $5 off for 6 months on $35 plan.Please advise. Jamie Hansen
Tried forgot my password. It asks for security question which I don't remembercannot contact moderatorhow can i receive mail to reset my password
We are both PM subscribers, can she do it? Me thinks not. No biggie.
We (my wife and I) are both Public Mobile customers for a while now. We are on AUTO PAY, consequently we always pay the monthly charge on time (it's all under your control with auto pay turned on). Yet yesterday, while checking our usage, we got a bi...
I can not log into the self serve website to pay my bill. It seems to be down. Am I the only one having this issue?
For weeks, I have had difficulty making calls -- I get the message that I do not have a long distance plan even though I am only making local calls! What do I do? Is this a +1 issue?
Since everyone thinks 611 is the be-all and end all... answer this then...? When I need to change the CC on my account but it won't let me do that through 611, only online through self serve...self serve is down... 611 vouchers? still need access to ...
Got to verifying my info screen prior to payment screen and received error 401. I cant access my account as it is not recognized and I cant restart process as SIM is in use. Stuck.
Shaw told me my phone num does not belong to public mobile instead of telus, so first which carrier I should provide to them? Second, it seems I can't login My Account, which is down?Thanks.
I've misplaced my self-serve login credentials and clicked the "forgot my password" link. Upon entering and confirming my email address, I am receiving an error message along the lines of "forgotpassword/invalid please contact admin". I am now locked...
I have lost my sim card , how can i get the sim card with same number .
For the $8 unlimited U.S. calling add on, does this include incoming calls from the US to me in Canada? Or only outgoing calls from me to the U.S.?
I can only see the white screen on self serve page, but am I the only one?
If I get a second phone (and a second plan), will I get the "Refer a Friend" discount?
Screenshot above indicates everything is fine.Screenshot below has me.... Concerned. wifi was off, and usually gives 20 MBPS anyway. So not a mistake I made. 2) The $10 referral bonus, nor the holiday offer of second month free, has shown up in my a...
