Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi. I accidentally topped up my account because I read “Amount Owing: $45.00” Now it says my account is topped up with $45, but I was planning on cancelling my plan. Is it possible to refund the transaction? Thanks.
I am trying to port my service over from Ooma & just missed a phonecall from Public Mobile asking me to connect with a moderator so I can provide the name of the 'reseller'. I'm not sure who the 'reseller' is. Would that be London Drugs, which is w...
Hi all, I am going to be traveling overseas and I’m trying to setup call forwarding with Fongo, but it does not seem to be working. I followed the iPhone call forwarding instructions on here but when I get someone to call me as a test, the line just ...
Hi,I thought i've done everything right but I just received a text saying that to complete my request to move to public mobile it wants me to go to publicmobile.ca and 'click contact us and complete the SIM & activation online form) and that I'll nee...
I need to change my plan and cant get online because i forgot my password and the email uses is deactivated..
I have changed my login name with a new email address, but the reset password still go to my old email.How should I update it?Thanks
Can I get a contract
I just activated my SIM-card and tried to log in my account, but it said my password was wrong. I clicked on 'Forgot password' and entered my e-mail. When I clicked on continue it just said 'Sorry, we’re unable to verify your email address.'
Hi, I'm new to Public Mobile - during my online account registration, I got to a point where the system indicated the email I entered was "already in use" (which shouldn't be the case, it was an email unknown to Public Mobile). At that point, I press...
My plan was set up on automatic renewal and the funds came out of my account for $56.50 Sept 7th. The plan is now expired and I have to pay again in order to reactivate it. When I look closer at the Payment History I see that there is a $50 payment ...
This morning i got a text saying that my account needed a manual payment to top up, i assumed that autopay broke somehow. so i manually went in to the self serve portal and noticed a balance of $0 so made a payment and selected to pay the Amount Due ...
We're on day 4 with no power after Hurricane Dorian ripped through our province, and no sign of getting it back until the weekend. Just wondering if public has any kind of help where they can forgive my data useage or something like that. I've got 20...
I tried many times at different computers to activate the SIm account. Message was sent to moderator but no reply yet... My credit card has no problem... can any one help me with the activation of the account? thanks!!
Hello, I can't find this cell phone on the list. Is it possible to use this phone with Public mobile?
Hi, yestreday I added an Add-On for international calls but I realized that I don't really need it. Can I please get a refund of that amount? The $135 for the normal plan is fine, no change required to that.
Hi,I got a new sim for my elderly sibling under my name and credit card. She is gone overseas for few months and I wish to terminate the preauthorized payment plan. I would appreciate help in terminate my payment for a while since we will not need th...
It would be nice if PM would have an option for us to be able to automatically donate to charity community rewards earned.
Hi,I just switched to public and tried to send over my number from a different provider. However, I typed in the wrong number but the transfer worked so I just have a slightly different number. That's fine but my text and call do not work. Calling to...
Change my plan 5 days ago and still not working sent message every day and no one will reply has this happen to anyone else @CS_Agent
My public mobile does not receive incoming phone calls and message. I can call from this number and I can send sms from this number. When I try to reply back on the public mobile number it dial some one elses number. I am using Blackberry Leap wuth P...
Hello, I searched the forums, but didn't see anything regarding my concern. Can you port a US phone number to Public? Thank you!
I filled out the SIM activation and porting information yesterday. Got a text from public mobile this morning that says "Public Mobile here: We're experiencing difficulties processing your requestto move to Public Mobile. Please go to PublicMobile.c...
I was using public mobile for 8 months and then I went outside of Canada for like 4 months.Now, when I inserted my sim, it shows 'No service'. I think my sim might have been blocked. I think, I have forgotten my account password, but I remember the E...
I see the coverage supports all the Samsung note models up to 8, i have a note 9, anyone know if it is coverered for service?
Hey guys,i am new in this community and I saw the article earn rewards by helping community but I don’t know how if anyone can help me with this that will be great. Thanks for your time
I have autopay set up and more than enough funds on my credit card to cover my plan. I was supposed to have a payment come through on the weekend, right when hurricane Dorian was coming though Halifax and got the "congrats rewards have been applied.....
guys, what is going on with your system. new customer, waiting for basic SIM card set up, service looks not existent so far. i went to the chatbot to try to get the Mod Team, i go through the troubleshooting tree where i can finally contact a mod, i ...
My auto pay occurred on Friday. The amount was successfully charged to my credit card and shows up in my payment history (see below). However, the balance then disappears without any corresponding Debit. Since Friday, I have been without phone ser...
I have checked some questions and responses here and although my situation has been approached, I'm not sure if I found a right answer.Here goes ...I'm new to Public Mobile, this is my first month to pay. I have had $35.00 in my balance for several ...
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