Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I bought 2 SIM cards on Saturday but never received a confirmation order via e-mail; however, my credit card shows that Public Mobile charge me the equivalent of 2 cards plus delivery and taxes. What is my order number?
Hello everyone, As the title states, I forgot my password and security question for Self-Service. SIMon, directed me to fill out a ticket. After answering 3 of the "Personally Identifiable Information" as well as my Public Mobile Phone Number, I trie...
Hi Public mobile team,I am having a trouble paying online. I tried everything credit and visa debit cards. Is there something wrong with your webcite? How can I pay for my plan?
So a friend of mine wants to switch to public mobile. Normally one would just go to a booth and be done with sim card, transfer of number etc. Due to lockdown they are not open. How do I proceed now. My friend needs 1) Public mobile sim card.2) trans...
We need to cancel one account that we have. How do I do this? I have taken my card off for auto payment, is that enough?
I want to phone my cell phone from a different phone, and set my cell phone to forward to this second phone. Can I call forward like this without having the cell phone with me?
I just activated and I keep getting texts and FaceTime from people I don’t know
Register my credit card is not where it says it should be
hi I want to make the payment and i am using my visa debit card but it is not workingall stores are closed. what do i do? i cannot use my mobile phone. I speak to any customer service agent. unbelievable. i just cant believe that a telecom service pr...
So I was late paying for my three plans , but paid for the three lines 7 days ago all went through on my end good, up until today I sent 5$ to my account but not my kid’s accounts and I now have service and data and they don’t. We have went a full we...
is unlimited data throttle speed public mobile
Hi I'm locked out of my account Iv wated hour and tried to rest but no luck can I get some help
Hi there all. Hope you are all safe and self isolating. My question is exactly how do I earn community points? I don’t get it. Thanks
I have been trying to call BMO customer service for Canada and Us at 800-263-2263,it seems like it can not connect with number 800 upfront, I am with $25 plan which is supposed to include unlimited calling in Canada wide.
Hello, Awhile ago I started a thread on my iPhone was which pretty scathing as I recall. I'm not sure where the thread got to. Any way, I am curious of your experience with the SE model. Mine was horrible until I got the battery replaced. I still hav...
Good news, Community members! PM has an attractive Data add-on promotion going on at this time, April 6, 2020 (snapshot below). The promotion is being offered for a limited time and the Data thus purchased will never expire. I just thought of letting...
Hello im trying to reactivate my account. i was on autopay however missed payment yesterday. im trying to pay the balance but when ever i try to do so with my credit card the error is 'already enough balance' thats not true. i have 12$ on balance, i ...
Since I am with public mobile from Feb until now I was unable to receive calls.....I think I will change provider......
New members to the community often ask what kind of participation is required to earn a community reward. Here are the averaged daily post counts of the current top 15 on the bravo leaderboard. @gblackma 35.0 ...
Why ain't I able to recieve calls
I forgot my security questions help
I’m new to public mobile wondering how I get rewards in community
I have enough fund ( active credit card) , why my account is expired?
When I try to addon media for the USA (yes I’m in the USA) there are no options for buying any of the 3 mb’s- the only 2 listed do not say USA media. Why? There isn’t an option to buy the 10 day talk text media either and when I try to message the mo...
I am a Fido customer and my number was fraudulently ported to Public Mobile and removed from me. I can’t find anyway to get in touch with PM? I am waiting for Fido to get back to me but now to also reach out and advise PM of the fraudulent activity. ...
While setting up my account I pressed "Activate Account" and then got message "Error 404 File or directory not found." What's next?
How can I reach P.mobile to pay my phone boill?
Earlier today, I called a toll free number with on hold - talk - on hold - cut-off. I heard a click at 2:30:01 according my usage history. I am not sure which party terminates the call. With the cut-off at exactly 1 second after 2.5 hours, my guess...
My account will not activate. I get the message Network Locked when the phone first boots, and then SIM Network unlock pin. It appears to be waiting for an 8 digit code from you to be entered.
I just paid my bill which was 2 days late because I cancelled my last card so autopay didn't kick in. Now I've manually updated my account, but it's still disconnected....how long does it take to reengage?
