Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My sons phone needed a new type of plan so i changed when the plan expired after 30 days. When i updated the payment amount and plan hes phone still wont work even though it show zero balance oweing
Hi all, I just saw this ad on youtube about a sale of a free 5gb add-on on public mobile. I went on my account and did not see anything like that. Is it hidden somewhere else or you have to do something else to get the free 5gb add-on?
Hi there, This is my situation. My mother and father were visiting Vancouver and my brother had them go to London Drugs to port their phone numbers to Public mobile. One went from Koodo to Public just fine, however the second one had some sort of err...
HelloI bought new SIM from retail, activate $25 plan, unlimited talk, unlimited text and 500+500 .I can text and connect online, but I can not talk neither receive calls. Tried my SIM in another phone and it's working.Any advice how to solve this? Ca...
I have a brand new sim card from public, but I cannot get past the first page of account setup because of an invalid sim error, what do I do?
What is the least cost plan that includes unlimited picture messages
I have purchased a sim card a week ago and wanted to activate it today but it is rejecting my payment information? I called my bank and they are saying they dont evan see an attempt made and its on your side ? Can some one help and will i qualify for...
I cant register my vanilla visa debit/credit. Even though it s hooked to my address. Then i couldnt use my bank of montreal credit card mastercard debit. Nor could i register public mobile as A payee.
I've recently lost my old phone, and I bought another one, Lost the SIM too, but the SIM is not working, I changed the SIM on my account to this new one. but it still isn't working, anyway I can fix this?
Having trouble getting my sim card to work on Samsung rugby 2. Just activated the card and can not get it running. New PM member.Tried the check your phone page, this was the result;"Your device has not been reported as lost or stolen.The Network Com...
while signing up, the browser hung. my phone works with the new Sim card & new phone number, but i can’t get into my self service account. and i can’t reset the password on the self service account. any ideas?
Payed dir service with a $40 voucher from Avondale on Dunn Street in Niagara Falls, and service was not initiated. I was concerned if this may be a problem on my end with the phone company or if the store may have misprinted my voucher.
I've just noticed that PM have a new option to 'Sign up for Deal Alerts'. Just need to provide an email address and, of course, consent to receive these alerts. Was wondering if this is new or just something I've not noticed before?
@CS_Agent I have a Huawei Pro 20 Lite. Occationally, my texts are not received, or, I do not receive texts sent to me. However, the texts appear on my usage history. I have tried re-starting my phone. Thanks.
I have been trying to add minutes to my phone but it won’t let me do this. phone number removed and duplicate threads merged by computergeek541
With Every other Provider that has limited minutes, when you make a International Long Distance Call you use your Regular Minutes Plus you pay Long Distance. Now my question is with Public Mobile's $10 & $15 Plan with either the 200 minutes or 400 mi...
After changing my plan, I expect to be charged for the new plan. When the Credit Card bill arrived, I found double payment for one action!!
Hello. I have setup an account for a new iPhone. The iPhone is currently working and my credit card was charged. What I cannot do is login to the account to manage it. My email is gxxxxxxxxxxxxxxxWhen I try to retrieve the password through the forg...
Will my Zenfone 5Q work on the Public Mobile network? It has a dual sim card slot (one is already taken up with my US, Roam Mobility sim) and I would like to do prepaid in Canada.
Hi! Did a couple searches on this. I confirmed that PM does support iPhone SE so long that ts unlocked. My contract with Fido is up and I'm on month to month, does that mean the phone is unlocked? I'm not sure how to find that out. I ran IMEI code on...
can u please help me who to paid bill online i was unable to do it
Hi,Why I have changed my plan but after confirm the status of plan still remsin unchange?thank you
Hello friends,How can I get assistance with this provider? I can send texts sometimes but nothing else works so far and its been 4 days since the activation...
My account is suspended and I bought 2 payment vouchers today to add to top up my balance but I keep trying to and it wont let me saying the voucher number is not valid. Please help
Hi, I wanted to check if the Sim is activated from my cell phone.on the phone it does not show the service activated. please advise. Jay
HI There, I tried using the link for the compatibility test but it didnt work. Would you mind helping me check if i could use v15 for 3G or 4G with public mobile? Thanks, Chatrine
Hi, I've got my self-service account locked out. anyway I've sent a private message to the Moderator_team. Just want to know how long will it take the team to read the message and can start to help me? I need to buy a roaming add on for a trip tomo...
Did not get my sim card 3 to 7 business days is over ??? help please email "Hello there Tristan, Public Mobile here with a quick email.Thanks for your order on 05/17/2019. We can’t wait for you to become a part of our wireless community."
Are the add-on plans for travelling to the Europe? I am going for a vacation in the summer.
After all data is used up, am I still able to use data by paying for extra data??
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