[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! SIM not received yet
Hello Ordered SIM card ordered on December 26 but haven't received it yet
Resolved! Bought a phone, still hasn't arrived
How long does it usually take for you to receive a phone after purchasing one? I made the purchase Dec 31st, and I wasn't provided a tracking number.
Resolved! Returns
Hello, I want to return and get a refund for the refurbished phone that I purchased with Public Mobile. It has been less than 30 days since my order on Dec 26 2020, and so I fall under the category of receiving a full refund. The phone is broken and ...
Resolved! error 404
I went through the whole process of entering in my info and selecting a number. I entered my voucher number and clicked activate and it sent to an error 404 page. tried asking the agent to make sure that the activation didn't go through but the just ...
Resolved! Paying in Advance
Hi. I'm currently at 85% of data and have about 6 days left before my cycle ends for the month. I would just rather pay early for my next cycle before I run out of data. Will the system allow me to do that? Or will I run out or data fand have to ...
iPhone XR sending normal sms texts.
I have really bad ocd and anxiety so this problem is affecting more then it should. To those who have an iPhone XR, do you find that free speed and signal strength sending normal sms texts to android users, is somehow effected by what mode it’s in? M...
Resolved! Flash Sale
Hi I activated my sim card today but it does not so on my plan, as I have one of the smaller plans it would be for the one month of free service. Thanks Geo09 Get one month of free service when you activate on any plan. Plus, get 5GB of free data o...
Response time from mods
Hi everyone. Just wondering how long it usually takes for mods to respond to support issues. I have been without my phone for 24 hours because of a Sim Not Provisioned error and have submitted PMs to the moderator teams and have heard nothing. Thank...
Resolved! Missing Promo Data
I activated new service and had sumitted my email to receive the advertised 5GB of extra data.When I log into my account it only shows that I have 500mb plus and additional 500mb. How do I get the promo data added?
Resolved! Suddenly SIM card doesn't work (Not on Registered Network)
Hi all, I've had my Samsung S10e on Public Mobile for well over a year.Last night, my phone suddenly dropped off the network (it was working right up until that moment, as I was in a text conversation). Didn't think anything of it until I tried to ma...
Resolved! First month free not rewarded
I got a new plan ($40/month) on boxing day from a mobile store and was told my first month would be free. The worker told me my first payment would be on the 25th of February. However, when I log into my account, it shows I will have to pay $40 on th...
Koodo #port
I am having the same issue as the previous poster. Trying to port 3 numbers from Koodo since yesterday. I have tried all the recommendations to no avail. Submitted several tickets and I also called the port team and was told that Koodo has not receiv...
Bonus data not available
I have a plan with 2g data with 1 g bonus. This is shown on my plan page, but my plan. Was just automatically paid last night and the 1g bonus data is not listed on my data usage page. Do I actually have the extra data or not?
Self serve down
Is anyone else getting the white screen when you click on my account.... I'm in Ontario...
Self Serve Is Down
Hi, Is self serve down at the moment for everyone? Was working just fine yesterday. Tried accessing on my phone and thought maybe it's just phone-related. But then tried 3 different browsers on my Mac and still the same. All I see is just the white s...
Resolved! Does incoming calls minutes get counted in the plan?
hi everyone, I'm using the $15 plan which gives me 100 minutes canada-wide calls. I found that incoming calls also get counted in the 100 minutes, is that true? could anyone tell me how much I should pay for minutes I exceeded outside of the 100 min...
Special offer
I thought I would check in before I reactivated my account and I happened to find this in my spam folder. I don't quite understand why it ended up in there when all the other emails are in my inbox. I did'nt even notice it was there last time i check...
Resolved! Payment issue
I have had payment issues the last few months with my credit card on file. It is not a problem with the credit card company. I have tried other credit cards and they don't work either. Now, I get the error message: Unable to Process TransactionSor...
Resolved! Phone Compatibility
Is iphone xr compatible with public mobile? i already purchased a sim card so what do i do if my phone is not compatible?
Resolved! I’m not able to pay for my current plan
I would like to pay for my plan and activate the current plan
Resolved! Available funds
I have always had $5 in available funds but this month it shows $0 available funds. Payment went thru Dec 30 for $30 ($35-5) but now it still shows I owe $35 Jan 30. What happened to my available funds $2 for autopay, $2 for referrals and $1 for bei...
Resolved! appearant discrepancy between plan phone minutes and usage history
It appears from my usage history that I haven't used all of my phone minutes, but the plan has been stopped. How do I get a clarification of this apparent discrepancy?
Resolved! autopay
My next payment is due to be payed before 17th of January but autopay says it will pay on the 17th which is a day after my payment is due.Why can't autopay take the payment prior to the due date?I know I can make a prepayment before the due date but...
Activate Data Problem/Please help
I have an iPhone 6. I am unable to activate my data plan following the instructions. In the settings under cellular data network, I have only APN and username and password and not the other settings listed in the instructions. When I turn on data it ...
