Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
My phone was paid and was working fine with no problems, my account still says active. Today I found it says No Service, and I changed my public mobile SIM card to another iPhone, it still shows NO Service. But another Telus SIM card works fine on th...
Posting for husband as he's new to PM: Switched to PM a few weeks ago. Everything has been working fine. Suddenly unable to send texts. I can receive texts. Phone calls are working fine. I'm sending texts but people are not receiving them. Wife also ...
I registered a new email address in order to receive the free 5GB data special when if I activated a new phone/plan prior to Jan 15th. I activated a new phone however I can't see that the 5GB of extra data show up anywhere as available. How do I go a...
I completely agree with this post I have been having nothing but problems with public mobile since I signed up through them I am constantly dropping calls and phone calls are not coming through just now I placed upon called weight with Amazon and the...
I've been seeing a lot of posts about people being scammed/hacked from their numbers being ported without their consent. Is there anything I can do on Public Mobile to prevent my number from being ported?
I can't login to my Public Mobile account at all. I've tried on different browsers, on different devices but nothing works. Each time I login with my credentials the login page just refreshes. Nothing happens. No dialogue appears or anything. This is...
I've been reading similar posts on my mms problem but none seem to be working for me. I have all the correct APN settings. My data works. I have data on when I try send an mms. I am using the default android messaging app. I can receive mms which is ...
Recently I got 2 $40 payment vouchers. When I tried putting them on my account the pin numbers, said they could not be added, to verify them and try again later. I later tried again later with the same results. I put them on my moms account and they ...
I use autopay on my account which works well. I wonder if this also works for add-ons. If I buy an add-on do I have to put money in the account first to cover the cost, or will it automatically be taken off the credit card? Thanks.
SO I had some issues this morning. I bought a new sim card and tried creating a new account with my @icloud.com email. This errored out after I hit activate but somehow it activated the sim card but said that there was no plan on the sim when I try t...
I sign up before 18 Dec 2020 and was supposed to receive a $5 discount per month for 6 months as a promotion. But I haven't seen this on my bill. Any idea?
I have my DSL internet (Teksavvy) using Bell telephone line, and I want to port my Bell number to Public mobile.What is the best way to do, and keep my internet down to minimum?Thanks for the advice and help.
I set up auto-pay ages ago, everything was working great. This month I got a notification that my payment did not go through and I have 90 days to make a payment or my account will be suspended. Called Visa, they see no charges attempted by Public ...
I've been trying to disable voicemail entirely, but it does not work. At best what I can do is activate extended greetings and not allow people to leave a message, that is not what I want. Then I tried to turn off call forwarding, which also does not...
I am receiving multiple calls a day from *. When I try to call back there is nothing. When I answer there is also nothing. Does anyone know what’s going on?
Hi, I just activated for the first time. I had signed up to get the promotion of 1 month free and extra 5GB. However, It does not appear on my account. Should I give it more time for it to show up? Also, I used a friend referral code and do not see t...
I'm trying to access my account to change my credit card information but I am unsure of the password. I tried to reset the password but it requires my security questions which I also do not know. Any help would be greatly appreciated!
