password reset, 'Sorry, we’re unable to verify your email address.'

[SquareOneX]

I just activated my SIM-card and tried to log in my account, but it said my password was wrong. I clicked on 'Forgot password' and entered my e-mail. When I clicked on continue it just said 'Sorry, we’re unable to verify your email address.'

[LovesToPM]

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@SquareOneX wrote:

I think I found the solution. Redoing the whole process solved the issue. Maybe something with the payment went wrong. Everything seems to be working just fine now. Thank you for helping!

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So retrying the activation was successful?

https://activate.publicmobile.ca

It seems someone (I wonder who) suggested to try that.

[SquareOneX]

I think I found the solution. Redoing the whole process solved the issue. Maybe something with the payment went wrong. Everything seems to be working just fine now. Thank you for helping!

[LovesToPM]

@SquareOneX 

I agree this isn't making much sense. You should contact Public Mobile Moderator_team to have a look.

Click on the green Question Mark (at bottom right) to get started.

Type "Submit a ticket" or "Contact us" to have your ticket submitted.

[Jb456]

What model phone do you have?

Did you port a # from another provider or did you sign up and recieved a brand new number?.

If you ported number which old provider was it?

Have you rebooted your phone?

You say "doesn't receive a signal"....do you mean signal bar has no bars? An x, an exclamation?

[LovesToPM]

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@SquareOneX wrote:

I tried all the options you mentioned. None of them were solving the problem. I paid my plan with a voucher PIN and I got a confirmation email to my email account, telling me the price of my plan. The only thing that is weird is that my phone doesnt receive a signal after I inserted the SIM- card.

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Can you try the activation again to see if your SIM card is already registered?

https://activate.publicmobile.ca

[SquareOneX]

I tried all the options you mentioned. None of them were solving the problem. I paid my plan with a voucher PIN and I got a confirmation email to my email account, telling me the price of my plan. The only thing that is weird is that my phone doesnt receive a signal after I inserted the SIM- card.

[LovesToPM]

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@SquareOneX wrote:

Yes I did that already (self serve registration was a part of the activation of the sim-card). There was a link for the verification. I clicked the link and it said 'email adress verifed'.

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Try clearing your browser cache, closing your browser and retry with incognito mode.

Your phone is working and your credit card was charged, correct?

[SquareOneX]

Yes I did that already (self serve registration was a part of the activation of the sim-card). There was a link for the verification. I clicked the link and it said 'email adress verifed'.

[Haiggy]

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@SquareOneX wrote:

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@LovesToPM wrote:

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@SquareOneX wrote:

I just activated my SIM-card and tried to log in my account, but it said my password was wrong. I clicked on 'Forgot password' and entered my e-mail. When I clicked on continue it just said 'Sorry, we’re unable to verify your email address.'

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Have you already created your Self-Serve account?
https://selfserve.publicmobile.ca/self-registration/

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Yes. I think I did it during the activation process.

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I just tried logging in with a made-up e-mail address and I get the exact same message, so I'm going to assume you didn't sign up yet. As you don't have a verified e-mail address, you probably won't be able to 'reset' your password that way anyways. Try registering for self-serve again using your public mobile phone number and e-mail address as suggested: https://selfserve.publicmobile.ca/self-registration/

[LovesToPM]

Check your email. Did you receive an (activation) email from Public Mobile?

[SquareOneX]

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@LovesToPM wrote:

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@SquareOneX wrote:

I just activated my SIM-card and tried to log in my account, but it said my password was wrong. I clicked on 'Forgot password' and entered my e-mail. When I clicked on continue it just said 'Sorry, we’re unable to verify your email address.'

---

Have you already created your Self-Serve account?
https://selfserve.publicmobile.ca/self-registration/

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Yes. I think I did it during the activation process.

[LovesToPM]

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@SquareOneX wrote:

I just activated my SIM-card and tried to log in my account, but it said my password was wrong. I clicked on 'Forgot password' and entered my e-mail. When I clicked on continue it just said 'Sorry, we’re unable to verify your email address.'

---

Have you already created your Self-Serve account?
https://selfserve.publicmobile.ca/self-registration/