Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

How do I reset password / Cannot sign into acct

Locked out of my account

Hi, I am locked out of my account because I couldn't get my security question right to reset my password for my general PM account. It told me to "Please contact Public Mobile for help." Since PM doesn't have a phone number or email, I don't know how...

Resolved! Community

Why isn't the community setting built in? Why did I needed to create a user name and filled out the new user to create an account ... I feel like I could of used the services months ago. Felt like I was signing up for something completely different.

Resolved! Support ticket

How do I open a support ticket in regards to my bill?

Resolved! Black Friday Promo

Good evening,Anyone knows normally when there will be Black Friday promo for new customers? My friend wants to switch to PM ASAP as her prepaid card is almost used up but if no promo coming shortly, she has to continue with her prepaid...

Resolved! Missing reward credit

I'm currently set up for autopay but I don't have a $2 credit showing ... just wonder why?

Samsung S3 - phone works, data does not...APN settings didn't help

Hi, I am setting up a phone for my brother-in-law. It is an older Samsung S3. The data won't work. When I go into APN settings, I see two already there, even though I did a factory reset and a cache clear on the phone. One is TELUS SP and the other i...

Reactivating a Line

Could a moderator help me reactivate a line?My PM number cannot be ported to my new carrier because my line with PM is not active. Once PM activates the line, I can ask my new carrier to port it. Please help.

Locked out of self serve

I can't connect to my selfserve account. When I click on forgot your password, I get this message: ForgotPassword/LoginUnsuccessfulUser_LoginDisabled I don't know my password and can't reset it because of that.I tried to reset the password on differe...

Canada Talk

Hello, I remember I add an additional Canada Talk ($5) on my plan. And it just went to my fund. I was also charge 5 bucks for it but I can't use it to call. Please help me.

Not able to receive calls

I am not able to teceive calls from unsaved no. I am receiving calls from my saved contact nos. But when any other person calls me up. He/she receives a busy tone always

Want to pay but Forgot password and username

Hi,I want to log in into my account but forgot my username and password. How to i reset it and log in to my account to reset my expired credit card. Thank you,

SN versus IMEI

Is Old Service Provider Equipment Serial Number same as IMEI? My iPhone SN contains letters but the field on the Public Mobile activation screen that asks for SN does not allow for letters. Also, the explanation for that field does not mention IMEI s...

Request for invoice

Hello, Is it still possible to request an invoice from PM ? I used to do this in the past.I tried to request one at http://publicmobile.ca/get-help and got an automated response that there are no invoices available at PM. Thanks !

Resolved! What Does 'Limited' Plan Entail?

My plan is a talk and text 50 minutes and 50 texts. The wording is a little misleading on the phone plan description perhaps, because it says: '50 minutes of Canada-wide Talk'Except I'm pretty sure this is not Canada-wide, as '200 minutes US AND Cana...

Unblock the SIM

How can I get the SIM network PUK

Resolved! Phone's compatibility

Hello,I do have an Nokia 5.1 double sim card. I do only have a GSM Supported compatibility.. Is there still a possibility for me to get a plan with publicmobile? ThanksZa

US Roaming

There was a us roaming plan before. It is not there any more. For US roaming, we can only use add-ons now?

611 100 spam

public keeps sending me annoying texts and msgs from 611 and 100. any idea on how to stop the annoying at public from sending unnecessary messages? why does public think its acceptable to harass members and customers? is that the price you pay for g...

Unable to receive only SOME phone calls

I switched to Public about a week ago. Since then I have had 2 different people tell me that when they call my phone doesn't ring or go to voicemail, it is just dead. They can only get through the second or third time they try calling. This only seem...

Account suspended due to Autopay issue

I changed my payment card the other day to my credit card and to my knowledge everything was as before (autopay enabled), just a different card. This morning I get a text from Public Mobile showing the autopay discount hasn't gone through, and once I...

Resolved! phone

how do i find out if my phone will be compatable to this system

6UT2 NUMBER NOT IN SERVICE

i changed number..service hasn't worked for almost 3 weeks now..i can't change it again im paying for some **bleep** i can't use..i call it from my house phone and it says number not in service.. -this is the changed number:xxx-xxx-xxxx someone help ...

SOMEONE GET ME A MOD

i changed my phone number and since then i have not been able to use my phone. i been paying for a phone that i can not use. maybe it was cause i chose a random 437 number which was on the list i could choose from who knows someone get a real **bleep...

Resolved! 1GB Add on has not been added to my phone

A few days ago I ran out of data, so I purchased a 1GB add on. The add on has been acknowledged within my account online, however, as far as I can tell, this add on has not been activated on my phone, as I have to use Wifi from other sources. Any h...

Resolved! Data not working on two phones (iPhone 5 and iPhone XR)

Hello, Two people in my family who are on Public Mobile's $25 for 30 days plan are unable to access data on their phones (an iPhone 5 and iPhone XR). The plans both have 1GB data + 1GB promo (2GB total) and as per the usage info provided by Public M...

I am locked out of Self Serve

Resolved! hi looking for referral code to buy new SIM

hi looking for referral code to buy new SIM

Resolved! Viewing phone minutes usage

I am trying to see online how many of my 100 minutes I have used up. There has got to be a better way than just adding up each outgoing call time in the usage history. Any suggestions?

Long distance charge for call!

Hi. I subscribed to the $40 plan with unlimited Canada wide talk yesterday. Was surprised to hear "long distance charge may apply" while trying to make a call from Cambridge to a friend in Hamilton. Do I get charged for making these calls even though...