Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Can someone contact meI cannot submit a ticket , because of error when logging in.Even after I have changed the password I need to talk to a team moderator
Your vouchers are not working on my phone
My bill date Feb 04 toMar.03 plan 2.5gb.Previous data usage in January carried over to February usage.Data alert 95% usage.How to reset data on bill date?
How do I earn community points?
I activated my sim card on my PC and then put the sim card in my phone, opened it and selected cellular service Public Mobile and there is no service, what do I do from here
I am a new customer trying to set up my first account. I have recently received my SIM card in the mail, activated the SIM, and put it in the phone. I am receiving the message "Unregistered SIM". Things I have tried (based on forums): 1. Account is f...
Hi my account was suspended since the 2nd i had it on autopay but wasnt able to make a payment directly from my account until last night at 2am, the payment went through, but my account is still saying suspended aftrr 8 hours and wondering what i co...
i have the $25 plan so i have unlimited talk but when i try to make a call it says cannot complete your call you dont have an active long distance addon. this started yesterday and im frustrated that i cant make important phone calls. ive tried turni...
I need my data and it wont let me use my data. HELP
Hi There,I need to buy a Alcatel flip phone for my son. Can you help confirm if it is working with PM?Thanks for your help. Alcatel 2053X 2.4" - International Version w/Seller Provided Warranty - Blackhttps://www.bestbuy.ca/en-ca/product/alcatel-2053...
When trying to make a local call I get a message that this call cannot be completed. You don't have an active long distance plan. This just started yesterday. These are numbers I frequently have called and numbers in my contacts. I have always used t...
I have been dialling a 905 number all the time aand it was OK. Today I am getting the message that I do not have long distance add on and need to apply for it. As far as I know, I have 100 canada wide minutes. What is wrong?
I renewed my plan today like I always do, however now I'm unable to call out. My plans showing unlimited text but unlimited provincial calling ? Since over a year ago I've always had the same plan unlimited talk and text...why has this changed ? How ...
how to share my code?
I just got a new public mobile sim and wanted to transfer my number from Koodo. However, there's no instruction on how to do so.
Hi - I'm new to PM and have activated, know I now need to port my number. When I click on 'contact a moderator' and try to log in it say error. Help pls!
Last two referrals.....no text...but show in My Account. Nothing blocked either. Any one know why?
I have the google phone app on my phone. Does public mobile have visual voicemail or is this a glitch (probably a glitch)?
A $20 bonus referral credit is being sent out by public mobile in your text messages mostly aimed at new customers and those customers with little or no referrals. Activate your friend by February 28th to take advantage if this one time offer. Your ...
Hi folks, I could use some help. I have a new phone, a Samsung Galaxy A11 (I'm not into bells and whistles). I've been trying to connect to the internet but with no luck. I've followed the APN steps, double- and triple-checked the entries I've made, ...
Just arrived in Canada and have a new SIM in a dual SIM phone. With the UK SIM disabled I can access data, and phone or message another Canadian phone but the advertised unlimited messaging worldwide isn't happening. Any idea what I am doing wrong? O...
I have autopayment but for this month for some reason I wasnt charged and now my service is deactivated, whats going on????
Hi there,I have just arrived in New Zealand to find out that Public does not operate outside of Canada / U.S.My account is pre-paid each month so it remains active. How can I retrieve text messages that are being sent to my number?Cheers, Matthew
Hi guys, I wanted to change my plan on the next cycle to a cheaper option and thought I selected $25/ month, but when I checked my next bill I was still charged for the $35/month plan. So Ioaded $25 pre-paid into my account and selected the cheaper o...
Hello, I'm interested in this phone: Ulefone Note 9P Amazon.ca Looking to confirm that it will work with Public Mobile in Canada since it is not on the compatibility list. Will it work completely or not have coverage in some areas? I really don't und...
