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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 54578 Views
  • 159 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 62472 Views
  • 186 replies
  • 32 Bravos

Resolved! history usage

1.How can I trace all my sent out text messages on my History site? I see only Incoming SMS , In- and Outgoing Calls, Web. 2.Which usage is meant under Web?

Mubina by • Great Neighbour / Super Voisin
  • 703 Views
  • 1 replies
  • 0 Bravos

Slow website??

Has anyone else been experiencing a sluggish Public Mobile Community website? I swear while pages are loading the site grinds to a halt and sometimes when I start typing the text does not appear almost till I stop typing. I know this to only be on th...

B12 by • Great Citizen / Super Citoyen
  • 2134 Views
  • 17 replies
  • 0 Bravos

LTE service, New Reward.

Not sure if I'm putting this in the right place? I'm hoping that the higher uppers who own public mobile who look into ways of providing Rewards and gaining new customers would see this... An idea that I have for Rewards and also helping the company ...

hidjk by • Good Citizen / Bon Citoyen
  • 2692 Views
  • 14 replies
  • 2 Bravos

Payment Option

This is not a question but a suggestion. Can the Visa and Mastercard logo be added in the payment option section. Two people have said to me that only paypal is shown. I think alot of signups are being lost here.

Tony49 by • Good Citizen / Bon Citoyen
  • 1244 Views
  • 4 replies
  • 3 Bravos

Resolved! Samsung Galaxy A10S

Does any know if the Samsung Galaxy A10S A107M/DS is compatible with Public Mobile, this phone is not a Canadian model.

BillS by • Great Neighbour / Super Voisin
  • 2455 Views
  • 8 replies
  • 1 Bravos

sim card not working

just switched to samsung6 and it is not recognizing my sim card. phone is unlocked and i have tried reinserting the card many times. The sim card is active as it still works in my old phone. Phone says public network is not available. Only other thin...

change plan

please change my plan with auto pay on line to 25$ my number xxxxxxxxxxxxxx  edited by computergeek541: phone number removed

jabur by • Great Neighbour / Super Voisin
  • 711 Views
  • 2 replies
  • 0 Bravos

SIM card not working

New user to Public Mobile.  My Iphone 6 is not picking up the SIM card that I just installed.  I'm a little confused as I had two previous providers.  So the phone should be unlocked.  The SIM card was bought about a year ago but just never installed...

Irene43 by • Great Neighbour / Super Voisin
  • 899 Views
  • 4 replies
  • 0 Bravos

Plan

How come my account has been deactivated but my bill has been paid?

colbyo97 by • Great Neighbour / Super Voisin
  • 737 Views
  • 2 replies
  • 0 Bravos

Resolved! $15 plan

for $15 plan, 100 mins Canada wide talk, how about 1800 toll free, is that count mins? thx

missorange by • Town Hero / Héro de la Ville
  • 2513 Views
  • 9 replies
  • 0 Bravos

Refer a friend

May refer a friend is not showing on my account

scarz613 by • Great Neighbour / Super Voisin
  • 795 Views
  • 4 replies
  • 0 Bravos

Resolved! No Incoming Texts

Hi, I signed up to PM this morning and ported my number to this service. I've noticed I am able to send texts but cannot receive them. I sent myself a test text and haven't gotten it. I presume this is due to my port?

B12 by • Great Citizen / Super Citoyen
  • 1044 Views
  • 4 replies
  • 0 Bravos

Resolved! $35 plan

Hello, i'm new to PM and will be activating a plan soon. I'd like to clarify the $35 plan does not include being able to send/receive pictures? The $25 & $40 plan says it's included but the $40 plan seems overkill for me and the $25 plan may not be e...

Airborne by • Good Citizen / Bon Citoyen
  • 1659 Views
  • 6 replies
  • 0 Bravos

Account setup

Trying to set up self-serve account for my son but when the phone number was enterec, it came up as invalid number or account already exists. Well, the number is correct and we haven't yet set up an account. Now what? Thanks in advance!

SusieQ20 by • Good Citizen / Bon Citoyen
  • 815 Views
  • 3 replies
  • 0 Bravos

error in sign up

My son signed up with Public Mobile yesterday. The clerk waiting on him forgot to put in my referral code. When he was asked about doing it he said he was unable to do it and that we had to contact "the higher-ups". Who do I contact to get this done?

SusieQ20 by • Good Citizen / Bon Citoyen
  • 923 Views
  • 5 replies
  • 0 Bravos

Resolved! Amount of data for online conference

Approximately how much data would be needed to attend a one day online conference - approximately 8 hours. I haven’t been given the mode of communication yet but am assuming it will be a Zoom presentation. 

Celynne by • Good Citizen / Bon Citoyen
  • 2898 Views
  • 14 replies
  • 0 Bravos

Resolved! Voice Mail Query

Hello Community members - When I check my self service account it looks like I have called or checked my voice message (a few seconds only).   Could it be either someone that is blocked trying to call?  Just wondering if you might have any idea.  Tha...

Dtack by • Town Hero / Héro de la Ville
  • 1310 Views
  • 5 replies
  • 0 Bravos

Resolved! How Long do Add-Ons last, One time, or recurring?

If I pay for a Data Add-On, Is that a one time purchase or will my bill assume it is now to be included monthly? I would like to add data but only for the next 2 to 3 weeks while away on vacation. Thanksdbur

dbur by • Great Neighbour / Super Voisin
  • 1722 Views
  • 6 replies
  • 0 Bravos

Resolved! MMS

After switching from lucky Mobile I can no longer send or receive MMS. I entered all the correct APN settings and they just fail. 

danduf1981 by • Good Citizen / Bon Citoyen
  • 1720 Views
  • 5 replies
  • 0 Bravos

Resolved! Porting 2 numbers from one account

My husband and I currently have two phone numbers under one account with Rogers and we're looking to port both of our phone numbers to Public.  Is this possible?  The account currently is in his name, and I'm able to make changes. 

frombfe by • Good Citizen / Bon Citoyen
  • 1472 Views
  • 4 replies
  • 0 Bravos

MMS messages with Images not downloading

I am having issues sending a message to another Public Mobile user that has images in it. He has the now discontinued basic $10 plan which I believe does not include data but includes 50 messages per month. All he gets is a message which says "MMS me...

Ron2 by • Good Citizen / Bon Citoyen
  • 2585 Views
  • 13 replies
  • 0 Bravos
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