Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Unable to login

Hi,my retailer registered me with a spelling mistake in my email adresse. Unfortunately I cant login into my account now to renew my plan. What should I do now?

Resolved! Calls going directly to voicemail of old carrier.

Incoming calls are going directly to voice of my old carrier. I transferred to public mobile 5 days ago. It was working when I first switched.What do I do?

Port out of PM to Koodo, $$$ reimbursed or refunded for 3 month sub?

Good afternoon, Just thought I would ask before I did the port over and lost out on $100. I am moving to Koodo for the 8GB/month and had to renew the contract on the 25th for PM. I would like to know if any type of credits or reimbursments can be ap...

Network PUK code

I have a Galaxay Samsung A5 phone. I had the unlock code for the SIM and I tried to unlock it and after the 3rd try it is asking me for the SIM network PUK. I need to unlock the network but after talking to my previous carrier without any resolutio...

DATA ISSUES

I reset my data bought 1 Gb I'm at 600 mb and says %95 ?!?! Where did the other 400 fricken mbs go? I paid $30 for this crap and all because I can't even change my plan this is the biggest scam ever

Payment problem and Plan Change

Good afternoon, I'm trying to reactivate my account by making a manual payment, but it keeps telling me "I have enough balance". My auto payment didn't go thru on the 24th so I'm trying to fix this. Also, I would like to change to the new plan of 6GB...

Number not working properly

I switched my cell number from virgin to PM and now i cant receive calls and some texts, i can text out and i can call out. I'm not sure where to go from here please help!!!!

Text stopped working after data ran out?

Hi all,My wife used up all her data for this cycle. The problem is that with her plan she has unlimited international texting so it should still function, correct? It is an iPhone so does that mean we have to turn off iMessage to get it to text until...

Unable to login to my account

Trying to switch over to Koodo, they need my account number or my pin. I had my PM account setup over a year ago in a PM store, the person working setup all my account info (they seemed to be having a fair bit of trouble doing so). I've never logged ...

HELP! Additional top up charge to my credit card

Hi, I paid for my 3-months services with my credit card and for some reason PM charged my credit card an additional charge that is now sitting in my account as a credit. I never approved this charge. How can this charge be reversed and refunded to my...

Add-on didn't activate

Good Morning Everyone I purchased a data add-on last month after running out of data on my plan. It didn't activate on my account and I was unable to use data until the billing cycle reset. Is there a way to seek a credit for this purchase or a way t...

Lg g6 emergency calls only

Hello,Out of the blue I have only been able to make emergency calls with my phone. I tried a factory reset, a network reset, turning the phone off and on, reseated the sim card. I am not sure if it is an account issue or phone issue. I am in halif...

Resolved! Promo

Bonjour, si je choisi la promo a 40$ a 4.5 gig est-ce qu'on garde toujours ce meme forfait tout le temps en autant que je renouvel a chaque mois ou quand la promo fini on perd ce forfait

4 digits account number

When I called into my account set with #611 it asking me for my four digits pin. I din’t remember it is there anyway I can reset it or get it back?

Resolved! Long distance charges

My plan is unlimited calling, unlimited texting and 8g of data for Canada and the US. I went to make a call from Canada to the US and got a message that charges would apply. I tried contacting the moderators and after 12 hours still no reply.

Resolved! Refer a friend reward

Hi, I seem to have lost my refer a friend reward and was wondering how and if I can get that back? Becasue it is my sister and we both still use public mobile and have auto-pay for every 3 month cycle. Please help & let me know if this is possible to...

Worked last year, now can't connect to network

Used public mobile last year on a different sim card and it worked fine. Now I can't connect to the network. Phone is a Moto E4 and I've tried all the solutions I could find on these forums(network and full factory reset, re-entering simcard number...

Forgot password, password recovery not working, locked out of account

Not sure what to do... I need to pay my phone bill. Can someone help?

$ 10 London Drugs Gift card starting today with new Activations

New Promotion.............. in store only if you buy a sim and activate instore from Sept 25-30th you get a$10 London Drugs Gift Card

I can make calls and send texts but can't receive anything

Been with public mobile for a year or so. No problems until now. All of a sudden I can't receive texts and phone calls go straight to my voicemail without sending me a notification (I can still check my voicemail though). Outgoing texts and phonecall...

Problem "Sign into network" and no data

I have a notification on my phon that says Sign in to network, and i can not use my data, i already bought add ons and in the web site it says i have them activated but i cant use my data. when i touch on the notification it says. You are unable to a...

Photo messaging

I just switched to Public Mobile a couple of hours ago and I can't seem to figure out picture messaging. I have the $25 plan and I use an S7. What am I supposed to do? The ones I've tried to send just are stuck on "Sending..."

Resolved! How to port the number out and get a new number to keep the PM account

Hello PM community, Is it possible to port my existing PM number out and to keep the line active under a new number and if yes, how can I do it?Thank you in advance for your help!

Resolved! Number not working??

hey, just registered everything with pm yesterday evening. I ported my number from textplus. and it told me all went well, until i noticed that when i send texts to almost every contact but a few, they say they sent but they're not recieving it and i...

how to check my phone number province?

hi how to check my phone number province. i would like to activate unlimited province wide talk 20$ plan. at around 20 days ago i changed my number to quebec number and i ported my old number again to it a week ago. now if i activate 20$ plan, will i...

Another happy customer.

I just had a friend come over to PM at Walmart.She didn’t have to pay for the sim and everything went smoothly! MM

Resolved! funds between accounts

I have 2 Public Mobile Accounts. This morning I accidentally topped up the wrong account. I put $40 into an account that is being closed, it should have gone into the other account. Could that $40 top-up be transferred to the other account?

Says my account is active but cannot call text or use data.

My account says active and it says in my transaction history i have paid on sept 24th but i cannot call, text or use data. Now when i try to go in and pay on my account it says my next payment isnt due until October. i have tried restarting my phone ...

Resolved! troubles swapping phone plans

looking to change my plan from my 90 day plan to a 30 day plan.but having an error, Sorry! We weren't able to process your request. Please try again later. has anyone else had this problem?

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Unable to login

Resolved! Calls going directly to voicemail of old carrier.

Port out of PM to Koodo, $$$ reimbursed or refunded for 3 month sub?

Network PUK code

DATA ISSUES

Payment problem and Plan Change

Number not working properly

Text stopped working after data ran out?

Unable to login to my account

HELP! Additional top up charge to my credit card

Add-on didn't activate

Lg g6 emergency calls only

Resolved! Promo

4 digits account number

Resolved! Long distance charges

Resolved! Refer a friend reward

Worked last year, now can't connect to network

Forgot password, password recovery not working, locked out of account

$ 10 London Drugs Gift card starting today with new Activations

I can make calls and send texts but can't receive anything

Problem "Sign into network" and no data

Problem "Sign into network" and no data

Photo messaging

Resolved! How to port the number out and get a new number to keep the PM account

Resolved! Number not working??

how to check my phone number province?

Another happy customer.

Resolved! funds between accounts

Says my account is active but cannot call text or use data.

Resolved! troubles swapping phone plans

Change Plans - What happens ??

Just signed up, phone works but no data!

Nicknames - I Can't Enter Mine ?!

"MMS Messaging Requires Your Phone Number" Message...

Top up account with card