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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1866 Views
  • 23 replies
  • 12 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30240 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41985 Views
  • 185 replies
  • 29 Bravos

Resolved! Phone won't connect to the network

I purchased a Samsumg Galaxy A50 because it was supposed to be compatable with the Public Mobile network according to several sources. They sell them at Walmart and have plans for the phone with every cell provider I have heard of. I read some things...

rj_jack by Good Citizen / Bon Citoyen
  • 2094 Views
  • 16 replies
  • 0 Bravos

Resolved! Activated but no service

I Activated my phone yesterday afternoon and ported my number from Fido. My Fido account was closed when I ported the number, but it'd been about 18 hours and I still have no service with Public Mobile. It seems like I may need help from a moderator ...

byrd by Good Citizen / Bon Citoyen
  • 899 Views
  • 6 replies
  • 0 Bravos

Resolved! Mms not working

Hi again, still waiting on reply to my help ticket. My phone still will not send mms pictures.i can receive them and send photos to myself. My phone was able to send and receive up until 2 days ago(when I switched to public) I have checked apns count...

Karyathena by Great Citizen / Super Citoyen
  • 2140 Views
  • 10 replies
  • 0 Bravos

So frustrated, don’t have service, cant add service

My account shows that I have a $50 available balance but I have no ability to see if I have any service remaining and my service is currently not working.  I have tried to add plans and it simply doesn’t work??? I’m using a browser, I’m not sure if t...

KTB by Great Neighbour / Super Voisin
  • 589 Views
  • 2 replies
  • 0 Bravos

Resolved! Invoices fo Income Tax

Is it possible to get proper invoices for income tax purposes? I know I can view payment history in my account.Thanks

normf by Good Citizen / Bon Citoyen
  • 1653 Views
  • 13 replies
  • 1 Bravos

Payment failure

Can't pay my **bleep**ing bill for whatever reason my bank says it's public mobile and what kind of company has absolutely no contact number so pissed off today ready to sign with a different carrier like wtf 

MitchellPlatz by Great Neighbour / Super Voisin
  • 795 Views
  • 5 replies
  • 0 Bravos

Resolved! Challenge --Show me a better plan then PM $15/month

After reading several posts that seem to trash Public Mobile I decided that perhaps they are correct and searched for a better provider. I perused Lucky Mobile and other budget cell providers plans and add ons but all I could see are 3G data offering...

BEER by Town Hero / Héro de la Ville
  • 1461 Views
  • 18 replies
  • 2 Bravos

Lost phone/disable account

My son lost his phone.  I need to disable his account and get a new SIM card, but he does not have online access.  I am using my account to post this message. How do we proceed?

tomi_ky by Great Neighbour / Super Voisin
  • 886 Views
  • 8 replies
  • 0 Bravos

Resolved! Early renew

If I want to renew my plan early, I need to click the right cornor question mark? So how long it takes to do the plan early renewal? thanks

missorange by Town Hero / Héro de la Ville
  • 1419 Views
  • 8 replies
  • 0 Bravos

Dead air after plan change

Hi All,My wife had her plan change over on Saturday to the $60.00 US plan. This morning (while in Ontario and calling her daughter in New Brunswick) only got dead air. I tried calling her and also only got dead air (Ontario to Ontario). My plan also ...

Shrav by Good Citizen / Bon Citoyen
  • 1536 Views
  • 9 replies
  • 0 Bravos

Resolved! Not good

This is not good, most companies when you add money to your account, it automatically add your minutes. I was out of minutes and added $10 yesterday but I can’t still make or receive calls.

Mangaan by Good Citizen / Bon Citoyen
  • 1777 Views
  • 7 replies
  • 0 Bravos

Added 10$

Hello,i added 10$ to my account but I still can’t make or receive call

Mangaan by Good Citizen / Bon Citoyen
  • 939 Views
  • 6 replies
  • 1 Bravos

Resolved! Plans

Wonder if i should change to koodo.I pay 60$ for 8 gb of 3g.  

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Ionut by Model Citizen / Citoyen Modèle
  • 1851 Views
  • 10 replies
  • 0 Bravos

US roaming does not work/connect

I have the travel plan, however my texts nvr send it say send fail, data/internet shows LTE but nvr has service always says connecting but NEVER does I have been waiting on a moderator for over a week! 

tnamarie74 by Good Citizen / Bon Citoyen
  • 2270 Views
  • 17 replies
  • 0 Bravos

Fantastic service at London Drugs Chilliwack

A friend of mine went to this London Drugs to signup with PM. Apparently because she was apprehensive about PM (after reading scandalous Google's hearsay) and felt that she could always demand a refund at "a real store" which a mere PM customer (me) ...

Korth by Mayor / Maire
  • 1918 Views
  • 12 replies
  • 5 Bravos

Resolved! Samsung Galaxy A70 Compatibility

Hi, my phone recently broke and I was looking to buy a new one, and stumbled upon the Galaxy A70 on Amazon. However, the phone is listed as "international", and when I check for compatibility on the PM site the A70 isn't even an option, even though i...

Dan25 by Good Citizen / Bon Citoyen
  • 4240 Views
  • 18 replies
  • 0 Bravos

Throttled data question

Hello, I am coming from Koodo and I've read that PM throttles the speed at speeds like 3mbps. My questions are. Is the throttle speed always 3mbps? How do they throttle? Is it from the beginning or as you use more data?

QRWN by Great Neighbour / Super Voisin
  • 1475 Views
  • 6 replies
  • 0 Bravos

Resolved! Refund of incomplete application

Hi Dear, Today I was at a public mobile kiosk and bought a number but due to some technical issues, public mobile website get hanged in between. Then the kiosk lady advised to get new number again and did the same. But now when I checked my bank acco...

Rairajbir17 by Good Citizen / Bon Citoyen
  • 2692 Views
  • 26 replies
  • 1 Bravos

Resolved! Incoming calls or text

Hi I'm jaspreet here I recently port my number in public And now i have the issues of no incoming calls or texting I can call to ANYONE with my public mobile but i didn't receive any call or text if any one know what is it so please help me  

JS6100 by Good Citizen / Bon Citoyen
  • 1802 Views
  • 9 replies
  • 0 Bravos

'The format of your SIM is not valid'

Every time I type in the number of my newly recieved  SIM card for registration, the website shows that 'The format of your SIM is not valid.' Could anyone please tell me what ought I to do? 

Lyuh1945 by Good Citizen / Bon Citoyen
  • 941 Views
  • 5 replies
  • 0 Bravos

issue with activation

Hi, I'm trying to setup my brother with a plan for Public Mobile. He is currently on a plan with Fido. When we try to migrate hisphone number to Public Mobile, we get this message: We were unable to transfer the phone number you entered. Try one of t...

winston123 by Great Neighbour / Super Voisin
  • 618 Views
  • 2 replies
  • 0 Bravos

Resolved! How to activate a expired SIM card and account

I can no longer log into my public mobile account, and I tried clicking"forgot password" and reset my password, but the system won't let me do so. Therefore I am wondering is my account no longer useable, neither the SIM card? Thanks!

Wink by Great Neighbour / Super Voisin
  • 1873 Views
  • 5 replies
  • 0 Bravos

Need to unlock a Bell, Rogers, Fido and Telus?

Need to unlock a Bell, Rogers, Fido and Telus? I have found using chat a fairly quick and easy way to unlock a phone while in the comfort of your home. You will need to be sure what carrier it was on and have the full IMEI number ready.  You should m...

88cranston by Model Citizen / Citoyen Modèle
  • 2032 Views
  • 2 replies
  • 5 Bravos

Picture texting queued for sending

Hi I keep getting a “queued for sending” message and a “could not send message will be sent when services are available “ when I send photos via text.i am a new customer so just discovered this, I am using the same phone and it has always sent and re...

Karyathena by Great Citizen / Super Citoyen
  • 8107 Views
  • 17 replies
  • 0 Bravos
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