Community

Build your custom plan gone?

Does anyone know what happened to the build your own plan from on the old website?  Looking for a North American wide talk plan without text or data for my elderly Aunt. Any suggestions? 

response from Moderator Team

I sent a private message to moderator team yesterday, but I didn't get any answer or response. So, I'm wondering how long I should wait for their response. The resolution of the problem is urgent for me because I wanna return to previous phone number...

Duplicated porting request issues

Hello  there,Two days ago, I visited a mobile shop and let the sales try whether my koodo number(not prepaid) could be ported in public mobile. The sales input all the info and reached the final payment page and said my phone number seems eligible fo...

Unable to add on US Roaming

When I try to add US Roaming and text add-on I keep getting:Unable to process this transaction.Sorry, we are unable to verify your credit card information, so this transaction could not be completed. Your credit card has not been charged. Have tried ...

Call Forwarding and Incoming Minutes

PM currently offers a $15 monthly plan that includes unlimited incoming minutes.  If all my incoming calls to my PM phone number are call forwarded to another phone number then I should not have to pay for any talk time correct?   Is there a service ...

Is build your own plan option is gone?

Data not working

I recently switched phones.  My data was working fine before I switched.  My data is turned on and there is no data limit set but data does not work.

Auto pay didn't work

I set up Auto pay when I set up my account and it didn't work and you cut off my service! Wtf happened? I had to make a payment through self serve to get it working again and now I have a balance of 20 bucks and no idea if it's going to work next mon...

Issues with porting a number

Hi guys, im trying to port my existing cell that was issued in Ontario to Public mobile. I am now in the Yukon. I get a timeout notification on the payment page and so i am not able to complete the request. Is there anything i am doing wrong?

Issue: Registering for Autopay

Recently got a new credit card due to the expiry date being changed. I was signed up on Autopay beforehand, but when trying to change cards I got the following error message:"Unable to Process Transaction Sorry, your credit card transaction was denie...

Texting when on airplane mode?

I travel to the USA Bellingham. My question is I cannot receive texts from the USA or send  texts to USA. Does anyone know if I have to do something on settings to correct this or any ideas would be more than welcome. Thanks 

Call restrictions

I paid my bills been great client since the beginning of the company np everyone happy so to day I go to place a call to a professional person on 2 separate lines n got resticked yet still working for everyone else

Out of Country, Trying to Change Voicemail Message

Hi, I'm from Canada but travelling in the US. I don't know how to access my voicemail to change my greeting so that it explains that I can't receive my messages. (People are still saying they hear my old greeting and can leave a message—it's just tha...

No service

How come I'm not able to make calls or anyrhig? I made a manual payment through *611 with my CC but I still have no service. I sent a message to a moderator 4 hrs ago and no reply or solution has been made. This is the second time this has happened t...

Why was my CC charged twice

On the day I signed up with PM I see there are two charges for a full month of service. Why did this happen? I have also setup the auto pay feature, but both charges to my CC were for the full amount and not with the $2 discount they say you get for ...

What happened to my question

I don't see my question on the board

Pay just to keep phone number

My daughter's service is suspended and she is about to lose her number. Her phone is broken so I don't want to pay the full amount. Can I pay to keep the phone number only?

Switching plans while overseas

My wife and I plan to go to Europe for 6 weeks next spring.  I am currently on the 5GB, $40 plan while she is on the $15 one.  I have 1 referral credit and the autopay credit. Is there any reason I couldn’t (or shouldn’t) drop to the $15 or $25 plan ...

Phone calls

Hello everyone. Now that I’ve done one trip into Michigan and Indiana I want to check my phone usage in the USA. I can see how i can check my data but not the calls. I have the 60.00 dollar plan. Thanks don 

Data Limit

I renewed my plan on the 13th and have a 5 gb data limit. I got a text to say I have reached 75% of my data limit. I tried to log in to self serve last night and it wouldn't load- I know upgrades are going on atm, so could this be a glitch in their s...

self serve page down ?

I need to cancel my plan, can someone help. I have autom renew on

My phone is saying my account isnt active but I have enough mo et for my plan

Voucher payment only showing in payment history

I paid with a voucher and the funds do not show up on the screen. yet it shows in payment history Edit by SD08:  Post moved from announcement and title edited to reflect subject

Selfserve page not opening

Selfserve page not opening this morning - latest check 10:45AM PST. Anyone else having the same issue?

Export usage history/details to CSV or Excel?

Hi everyone, Is there any way to export your usage history or usage details to Excel/CSV for archiving? There doesn't appear to be any simple way as one page is shown at a time and the table formatting probably wouldn't copy and paste directly over. ...

Free Sim with instore activation at London Drugs

Just noticed in the local paper, I know old school right, that London Drugs is offering free PM sims with instore activation.Not sure if it is all London drugs but this is for the Edmonton area.