auto pay reward

[ofaltas]

my 2$ auto pay reward was not applied when i paid the month of April's. What to do now?

[darlicious]

@ofaltas 

As mentioned by @Triguy did you happen to use lost/stolen to suspend your account even briefly? This is a known glitch that prevents rewards from being applied to your balance during renewal and requiring them to be appled manually by a moderator afterwards. Contact a moderator as instructed.

[LEGO]

@ofaltas 

Contact the Moderators by opening a ticket here > link

OR click on the chat symbol in the lower right corner of the webpage and initiate a support ticket. Good luck!

[Triguy · Accepted solution]

Was your account suspended ?

Contact a moderator by submitting a ticket.

Here’s when and how to contact the Moderator Team:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.