Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have been trying to access MyAccount for the past few days and I am not sure why. I am using my proper credentials because if I put in false ones it says from email or password. Here is what I see... {"message":"Unauthorized"}I have tried incognito...
About a week ago I changed my plan, and set it to roll into the new one starting on my next cycle which was July 21st. My profile is still showing my old plan numbers and data has not been refreshed to reflect the new cycle. Although a payment has ...
I ran out of data this month and added 1 GB. Paid the $15. Is there a delay before this goes through and you have it to use? I let fid not immediately become available. Still no data available to use and it’s been 10 minutes.
Please help!My son went away to school in US and is now injured.Our US Add on expired today and I tried to purchase and renew but it doesn't show up.Every I time I buy the add on I get a receipt but the funds show back up in my account when I log in ...
Why would I want to stay on with Public Mobile? No customer contact phone number? Agent cannot solve the problem? This is annoying...I will start looking for another provider. Maybe Telus?
Does public mobile allow for iMessages to my phone number to appear on my ipad? Can calls ring on my ipad?im referring to an ipad thats on the same icloud account nearby to my iphone that son the public mobile network.
My account has been on auto-pay since I had it, all of a sudden this month, it doesn't auto-pay. Your website is completely broken. I have reset my password probably 15 times and it never worked, and now I am locked out. How does this happen, its 202...
Trying to get support. My text messages are not working
how do i access my account number
For days I've been trying to get on the Public Mobile website and I get a 'this page isn't working' message. I can't access my account or the online support services. I live in a city (vs. rural) so I know my internet connection is reliable. My phone...
I'm a little confused by the introduction of 4G plans and can only think this is a marketing gimmick. Given that 3G networks are supposed to shut down across the country sometime soon (I seem to remember end 2022 but that was pre-pandemic plan), and,...
Why can I not log in?
I need To speak To an agent.i have been charged and i'm not using the service
I couldn’t make it to make payment since I can’t login to my account. I’ve changed my password a hundred times but it didn’t work. I believe my phone plan was deactivatedI’ve already had a sim card, and I’d like to use this one.
No Inbound call for a week. All call goes to voicemail
How to make LTE calling as it always switch to 3G
I've change my plan to a 4g plan but I've got the same speed internet anywhere I can verify the speed of my connection. So (LTE/4G) trotled to 3 mbps same as the 3G that I got for years. The plan is change and is paid I don't need to wait to renewal ...
Hi everyone, I recently moved to Kamloops BC and according to the service map I should have a signal here but I don't always - especially in my house. However, even when I have a signal (1-2 bars) I don't get texts or calls in my home. It is a baseme...
I am attempting to connect a new vendor's smartwatch to PM. I have 4 earlier and different models which all worked flawlessly, but the new one says "No available network". PM 3G only uses 850 and 1900 which are both supported by the first watches, w...
Details: Every time I call my friend (a telus customer) i get directed to his voice mail,, his phone never rings when i call him My Text message to him are received sporadically, about half of my text messages are getting through to him but most o...
My plan renewed on the 19th and as your can see I've used about 50MB of data since then. The main data counter however thinks that I've used 2.8GB already, which I'm pretty sure is what I'd used up until my plan renewed at midnight on the 18th. Is...
How do you switch to 4G plan
Hi, Is there a map that show the areas covered by Public mobile in the city of Ottawa. Found some blind spots and I want to check the areas that are covered. Thanks
My service is no longer working without warning. My account is not letting me sign in and attempting to reset my password via email and phone number just has the count down but no code sent to either.
So I look after my family's accounts, and my son always exceeds his plan and I have to log in and add money. So he tells me that his texing and calls aren't working any more and I go to log in... the site needs to send a 2fa text to authenticate. BUT...
Hello earlier i got an text indicated that to make sure i have sufficient funds in my accounts as it is up for renewal -- so i logged into my account...and under Payment -- it shown that it is DISABLED --- the thing is I have been pre-authorized sinc...
Hi there I need to register an account to pay for my bill tomorrow. I got my prepaid loadable card from a phone dealership and he didn’t tell me how to register an account to keep my payments going
I going to leave country for 6 months, Can I suspend my account for six months and come back reactivate?
Hello am I able to pay for a public customers bill if I'm not with public ?
