Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I’ve looked at a few posts about this and I’m pretty sure the answer is that Public Mobile does not allow calls over wifi. If I’m wrong, how does one go about setting it up? It’s not that I want to avoid using my cell plan. It’s just that the signal ...
I haven't been able to make a payment.This happened last month and I had to overpay for a prepaid CC.This has NOTHING to due with my cc provider. I contacted them, went to the bank, and yet I can't pay.Nothing has changed. Please help fix this.
I have recently moved from public mobile over to Telus and I would like a refund on my $37 or $35 please and thank you
If I switch to Public Points, will my past Refer a Friend reward be included in the new scheme?
Ordered a used phone for the wife and order details claimed included a SIM card.Phone arrived and no SIM card in phone or box.
got this error after paying and signing up what do we do now
I am trying to port my phone number to eastlink
Hi all, It looks like Koodo has now introduced "3G speed" plans on their prepaid platform. And what's most interesting is that these four prepaid plans are identical to Public Mobile in price! Any thoughts as to why Telus has embarked on this prici...
Is there any free web sites that can send a test sms
I cant get into my account. When Itry to reset password I get ForgotPassword/LoginUnsuccessfulUser_LoginDisabled
I purchased a preowned phone two days ago, I receive it today, it is a Huawei p40, I can't installer any google apps on it.I want to return it. I can't submit a ticket online, there is a bug on your site web. the button of NEXT and SUBMIT is always ...
Hi all, I've been a member for a couple months and I had a bit of trouble getting my number ported but once I did, I got a phone call from a CSA letting me know it looked good on their end. As far as I know, my phone has worked fine since then, but t...
Is there any way to view your Public Mobile Transaction History on Self Serve beyond the 180 day rolling period? Need my older transactions for tax reporting.
I changed my plan last month from $15 to $40 will I get the 2gb extra for next 12 months or do I have to change carriers ?
This is my first month I got a text from public but it doesn’t even acknowledge my email address, or password to reset anything, how do I fix this? The sales guy set me up with all my access and passwords,
are these phones sold online unlocked?
I purchased a payment voucher at superstore at a self checkout and I cannot get the voucher to go through on my account.
Hi, I purchased the$20 US add on and my phone doesn’t work. My roaming is on and I reset my phone.
I have paid for the 1,000 US long distance minutes but the system tells me I have no minutes left. Please advise what to do. It worked for months and recently continuously tells me I'm out of minutes...
Hi, I have tried to add money to my account using prepaid vouchers calling 611 and it says it cannot process the request. I need to have my service working urgently.Thanks in advance for your help.
I rarely log into my PublicMobile account and tried to do so this morning when my phone line has been deactivated despite having autopay in place. After two attempts, I am locked out of my PublicMobile account and it won't let me do a password reset ...
My phone was recently stolen and the police said that they need my IMEI. They said that my carrier can provide it for me. I can't find it anywhere on this website though.
Mobile verification texts and/or calls and registrations using my public mobile numberSo a lot of the time when I try to register for different aps or sites or Why not a lot of the time sites will not recognize my number which is 1 672 999 blank blan...
Error code while trying to activate a plan
open my account, please
Need help here. I cannot logon to my account. I tried resetting the password but get the following error "ForgotPassword/LoginUnsuccessfulUser_LoginDisabled" I don't have my account details so I cannot log a ticket. My PIN doesn't work so I cannot lo...
I closed my pre-paid Public Mobile account mid-February, but to my surprise I was charged the same amount as usual on March 01.How can I request a refund and prevent the same thing from happening next month? Thanks,
Why does my account say “ plan expired”?
