[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Logging in
Have been trying to log in keeps telling me page is expired or o data sent. I've tried going in through goggle and internet no luck. Any ideas
Payment
For payment
Find account number
how do I find my account number
Resolved! Abroad service/options
Hi!I've got a trip to Indonesia coming up real quickly here, I'll be fine for a month, and I'm looking to find the most affordable plan/service I can get through you guys. I don't need anything extensive, simply being able to make a phone call when n...
Resolved! Enabling and setting SIM PIN
I couldn't find a clear answer, so thought I'd try here. I want to protect against port-out attacks and similar security issues by having a SIM PIN. When I was overseas, the SIM PIN where I was came automatically activated and you had to enter it any...
"Something went wrong" error message while updating payment method
I got a new Credit Card because it was expiring. So I need to update my card for per-authorized payment here, right? This is what I am doing;Payments / Manage Payment Method / Update Card Information then this screen comes up; I enter CC number, Expi...
Public Mobile Doesn't Calculate Taxes Correctly
Anyone else notice that Public Mobile doesn't calculate taxes correctly? I tested this with a small payment to my account:Big fat rounding error here... As we can clearly see, 1.08 + 0.05 + 0.06 should equal $1.19, not $1.20. PST/GST should be rounde...
Resolved! Traveling to south american
Im set to travel to Brazil for 2 months....will my phone work there?
SIM card is not working
Suddenly SIM card stopped working and on my phone shows sim card error
CHARGED TWICE A MONTH FOR TWO MONTHS
I have been charged twice a month for two month, but my payment data only shows one. I only have one account. But my Mastercard has been charged twice. once on the 16th for for 22.40 and again on the 28th for 35.84 (which is correct)BUT WHERE IS THE ...
Resolved! Cancel Account
How do I cancel my account?
Missing Bonus Data
I had 2g Bonus Data in my account. I used some of them but still have rest of them when I checked a few days ago, but now disappeared.
Resolved! Plan usage showing 0 mins and 0 MB but it's not the case
Hi, When I log in I see 0 usage either mins or MB however it's not the case when I go to usage history. It clearly shows it's not 0
Resolved! Changed plan didn't take effect.
On August 21st I put in for a plan change at the end of the cycle. The plan didn't take effect and now the plan I signed up for is no longer available. HELP PLEASE!
Resolved! Registering my account and updating my credit card is all I want to do.
I have been online for over an hour, seeming to go in circles. I'm pretty clos
Resolved! No data after paying 4G service
I purchased 3G plan for 2 months, no data could be used after leaving office and home where there had wifi. Then I paid for 4G 2 days ago, still no data when I went out from home.
Resolved! Need a new request for a port
When I ported my number from Rogers to Public Mobile my phone was broken and I didn’t receive the text message from Rogers to validate the porting of my number so they cancelled the port. Now they want Public Mobile to send another request to them so...
phone not working correctly in USA
Purchased 10 day plan for US, then came from BC to Oregon and am on AT&T. My Galaxy A5 seems to have lost all my notes, back up did not restore. Samsung says it's a carrier issue. Any ideas out there??
Resolved! Ticket
Speak to customer support
Us roaming
Paid for 2 10 day unlimited texting and international calls but haven’t used one minute because it doesn’t work here the USA. Why not??
Resolved! CAN'T ACCESS MY ACCOUNT !
For days on end I can't get into my account. I even reset my password but it doesn't matter; neither it, nor the old one work. It's beyond annoying. Like Telus is doing it to make us move out of the service (frustrate customers until they have to mov...
Resolved! US Roaming
I have auto payment. Do I need to put money into my account before adding US Roaming services or will the amount just be added to my next billing and automatically charged?
Resolved! Cant login to update Credit card
Hi I cant login I keep getting an error " Email or password is incorrect. Please try again, or reset password."I have tried using incognito, and different browser. No luck I have reset my password by mobile method, it didnt make any difference.I got ...
Telus cellphone reception news
If you are located in east-central Red Deer, Alberta, your cellphone reception will improve by the end of 2022. Telus had signed a new cell tower lease agreement with the City of Red Deer at the fire hall in Timberlands.https://www.reddeeradvocate.co...
Resolved! Switched plan and now nothing?
Hey all. I’ve been a customer for a while. I switched plans and the new one kicked in on Monday. As soon as it did, I haven’t been able to send/receive emails or access data - these services worked on Sunday. So far I have…- reset my network settings...
Not getting SMS messages
Hello, I'm trying to login to a few different services, eg: banks, and using SMS 2 factor authentication, and I'm not getting the automated sent texts on my phone. As a new client, is there anything I need to figure for this? Thanks
Resolved! Update a credit card
I never registered on public mobile, and the credit card I used when I signed up was hacked, so I need to update the credit card so automatic payments continue
Resolved! Log In Fail
I can't seem to log into my account or reset password to update my credit card info
