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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! An app

Why doesn’t public mobile have an app ?

Unlimited long distance in Canada

Resolved! Unlimited long distance in Canada

My PM plan includes unlimited talk within Canada, but when I called New Brunswick (1-603-733-xxxx), I lost service after 10 minutes. When I tried to recall, a message said that I had used up my allowable minutes, so was unable to reconnect with my pa...

Resolved! Number invalid error message?

When trying to add money to my account this message comes up for past 2 months. Tried SIM in different phone still happens. Is SIM faulty? Tried the 1-877# from a different phone and added funds but this month got error message there that site is u...

Data

Any free codes?

Was public mobile bought by telus communications ?

Resolved! Was public mobile bought by telus communications ?

May 15th 2021 this was in news. Is this true?

Resolved! Plan

Can I change my phone plan before my old one expires so that I can have better data usage?

Resolved! Port from public mobile

I am unable to port my number from public mobile as i am not receiving any text. And they don't have a customer care number (which sucks) how can i contact these people

Resolved! Transferring a number from Petro Canada Mobility

Has anyone recently successfully transferred an existing phone number from Petro Canada Mobility to Public Mobile? I am stuck on step 2 because Petro Canada is not listed as an old service provider. It will not let me enter my phone's IMEI number or ...

Resolved! Activation is Hanging! HELP!!!

I'm in the process of activating. All details are inputted. Step 1 and 2 got a green check and are fine, STEP 3 PLAN "LINKING PLAN TO ACCOUNT" is just spinning and spining and going nowhere for 10 mins now. What do I do? Thanks.

Accessing data

I have a 3GB Promo in my plan but I only seem to be able to use 1GB each month??

Long-Distance Calls

Hi Public Community Members! I just switched from Virgin Mobile to Public and I noticed certain numbers I call which Virgin classified as "local calls" are now classified as "long-distance calls" by Public. Is this normal? Has anyone else had similar...

Trying to change over credit cards

I switched to a new credit card and every time I try to enter the number and address I get a message at the top of the page that says my card supplier is the one denying this request, but I've spoken to them on the phone about this issue and they've ...

Resolved! Email

I have set up an email incorrectly for my friends account. How can I correct it. I can’t get an email from that account to correct the email or password

Resolved! Getting moderator help

Kids phones frozen. Looking for real life person to help. Unable to log in.

Resolved! Can't call toll free number - 6um1 error

Been trying to phone the toll free numbers for an airline that I need to contact, and keep getting the 6um1 number is not available on calling. I can phone long distance in Canada just fine and I even have international minutes for outgoing calls as ...

Not able to get recharge before due date

I have balance 35 but due date is tomorrow and my. Data will. Send soon how to do the recharge????

Bought add on to call Poland abs I cannot call

I pay 40 bucks a month for the 5 go data now I added an add on for international call my dad wanted to call Poland? Did the add on go to my data? Because it tells me I have 6 gb... I wanted international calling add on I paid for that and clicked on ...

Resolved! Is the Samsung A52 5 g compatible with Public Mobile?

Hi, looking into upgrading my old phone and would like to purchase the Samsung A52 5G. Anyone know if it is compatible with Public Mobile? Thanks in advance!

deactivated?

I have money in my account. why has it been deactivated?

How to swap SIM card from I6 to I6

Resolved! Can't see my data usage

How do I see data usage for my 250GB autopay bonus? When I am in my account, I can see data usage for my 2GB add-on, but I cannot see usage for my "+250GB bonus" that I get with autopay.