having trouble signing in

[lammelm]

Hello 

I am having trouble signing in to renew my subscription so my line is de-activated and I am kind of cut 

when i try to sign in I am still having system error as of this morning Nov 4t

pls urgently solve this 

[darlicious]

@lammelm 

Are you facing the 90 day deadline for reactivating service or just your normal renewal? Payments can be made via 611 with pm vouchers or if you know your 4 digit account pin # with the payment card on file. More info can be found here...

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-...

[will13am]

The access issues were apparently resolved yesterday.  It seems to have come back again.  

[softech]

@lammelm   

Yes, My Account is down again 😞

if you know your 4 digits PIN code, you can pay and reactivate by *611 if you have a credit card setup on the sytste

But if you don't have the 4 digits PIN, you can either wait till My Account is up again or you can buy a voucher and load the voucher via *611. If you are going to voucher way, please buy it from SDM/711/Shell/London Drug as their vouchers can be used immediately.