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Cant Login to my Account, service disabled

glasston
Great Neighbour / Super Voisin

Need to change updated cc info, cant login to my account.  No phone service, tried to use 611, no luck without pin.

5 REPLIES 5

glasston
Great Neighbour / Super Voisin

Tried all the above, thanks

hockeybonkers
Good Citizen / Bon Citoyen

same can't log in

Patchio
Model Citizen / Citoyen Modèle

@glasston 

To update your credit card information without the My Account website, please send a private message to the CSA's using the link below and they should be able to assist you:

 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

darlicious
Mayor / Maire

@glasston 

Logging in is still very hit and miss....purchase a pm voucher to reactivate your service until self serve gets properly back up and running.

 

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-...

Dunkman
Oracle
Oracle

@glasston 

There was a website outage yesterday.

Looks like it was fixed last night, but this morning, it might be an outage again. 

I just tried my accounts and unable to access. 

 

Maybe try with  a different web browser, clear cache or incognito mode.  Or a different website. 

Need Help? Let's chat.