Get Support

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Account

Hello I am trying to log in to my account to make a payment. I am locked out and need it unlocked as I need to make the payment asap My current card was not charged or didn’t go through for some reason thanks

Resolved! US Roaming - Talk Text (10-day)

Can someone please tell me if the US Roaming - Talk Text (10-day) add on is unlimited talk and text in that time period.Thanks!

Cancel double payment

How do I get refund on my account

CSA where are you!!

Got my ticket 2 hours ago and stil nothing from the csa!!I have no data since I changes my plan!!!I’m expecting a compensation for the daySsssss my data wasn’t working!!!

Cancel my payment

Hey, how I can cancel my payment? Is there any customer service can talk?

Why am I paying more?

Where can I view my monthly bills? Nothing has changed. We still have discounts for refer-a-friend and the discount for autopay. But my bill has gone up by almost $5. Nothing has changed. Can someone please help me figure this out?

Data charge doesn't work

Hi. My renewal day is today and my plan for this month is 3GB 3G(35$)yesterday I charged it and the call and message system work properly. but the data doesn't chabge and it is still remain for last month. I used all data in last month, so I couldn't...

Did I get a ticket number for service or not? Where's the CSA that is supposed to help?

I was given a ticket number (now I can't find it) but no notification. All I want to do is change my email address. HOW???

My account says suspended but everything is working

HelloWhen I login to my public mobile account, it says the account is suspended. However, my service seems to be working fine. I recently changed my SIM card because I lost my old phone so not sure whether it is related. Further, this morning I was c...

Data is not working!!

I changed my plan on Friday and I can’t access my datahelp someone!!

Rumoured 1.5% credit card fee a fact now?

I'm just seeing that, at least full on telus customers, as in first tier, are getting emails explaining the new charge to begin sometime in October. Is public mobile sparing us since we already don't get phone in customer support that they get so the...

CCTS complaint made

Resolved! Payment

I signed up for the $15 monthly plan recently, I am wondering if my credit card would be charged automatically every month, and would I be charged extra for overused data without my acknowledgment?

Resolved! Logging in

Hi, I am having trouble resetting my password. It keeps telling me that there was an error, please try again. However, the message didn’t say what the error is. Please help.

US roaming package

I'm in LA, I had purchased a 10-day phone package as well as a 10-day texting package both expired early this a.m. . I have tried on several occasions during the day to call *611 to activate additional packages starting today. Sadly, I keep getting a...

Resolved! Coming back to Public, Error in Activation

Hello, I got an 821 error code when activating my account and porting my number.I used the chat service and was told to wait three hours. Now when I try to activate my account it says my phone number isn't valid. Please help!!!!

How to stop the phone number

Hi There,I will not use my current number anymore. How can I stop the phone number and plan. Thanks.

Resolved! Just want a human

Phone number Port over didn't work. Contacted old service provider and was told by them to contact public. Account is brand new, so I can't verify that I've spent money( because I haven't).Just want to talk to a human, no AI chat bot.

Data bundle Recharge

How Can I top my data bundle. My days bundle finished before time.

Holy bleep this is frustrating!!!

violation of terms of service

Hello

After my plan changed I couldn't receive any incoming call and I couldn't browse internet

Resolved! US Roaming How does it work

Once the add on is purchased is that day, the effective date or start of the 10 days?Any setting that need to be on? What carriers will public mobile connect to in the states?I am in the states 10 days.Thanks in advance Tom

Resolved! Former username and pin couldn't log on,and can't receive 6-digit Security Code

What's wrong with it?I've submitted a ticket.Hope PM keep my account and number.

Will public mobile also charge Credit Card Fee as Telus?

Will public mobile also charge Credit Card Fee as Telus? Anybody got notification from public mobile?

I can’t create an account because my SIM number doesn’t work in this website

Help please

My income call doesn't work

Since I've changed my plan my income call hasn't worked.

How to cancel voicemail

I want to cancel voicemail

Resolved! I entered wrong email address when signing up

I just realized I entered the wrong email address when signing up a few months back.My credit card just changed and I need to update my payment but this site is asking me to log into my email which I don't have access to .my email ends in.com not.ca...

CS_Agent

I want a cs_agent

Resolved! After activating, cannot make/receive calls

Hi, I recently activated a new SIM but cannot make/receive any calls.Text works fine, data works fine.Just the calls cannot be made / received. I also received a cancellation text from previous provider which I accepted. Do I just have to wait a...

Community

Forum Posts