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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Text message stuck at "sending"

I sent and received a few messages last afternoon without issue, but I tried to send a message to one of my friend and it got stuck at "Sending". I didn't get the Retry option after 10 minutes. Then I clicked on the 'Sending" and it gave the option ...

Resolved! no more talk minutes

Good morning!How do I add more talk minutes? I have used up all my talk minutes before the monthly automatic renewal date.

Resolved! I just got a new SIM card to switch over I Lost my old phone was I don’t know how to get into my acc

It won’t let me access my phone account to change my SIM card from my old one on file to this new one I have I bought yesterday

loss of service

Hello, My son continually loses phone service in an area where coverage is provided. His friends always have service but not sure who they have for providers but why can't he? We tried to turn the phone off and on for a refresh but no luck. He doe...

Changing Numbers on Same SIM Card

Resolved! Changing Numbers on Same SIM Card

My dad (who is also on Public Mobile) dropped his phone into the ocean. Not only did it mess up his phone but apparently his SIM as well. He went and bought a new SIM at Walmart but they activated him at the time with a new phone number / new account...

Phone data not working

Resolved! Phone data not working

My mom is with Public mobile and has 3 GB bonus data plan. She has a UMIDIGI A9 pro smartphone. She has trouble accessing data when turning on the mobile data icon. Could it be the cell phone model that the data does not work?

add credit card to my acct

Resolved! add credit card to my acct

i want to add a credit card to my acct to make a payment for my monthly plan

Resolved! Community Involvement Rewards

I am just curious how much posting and involvement on the community board results in the lowering of my monthly bill.

Resolved! System maintenance thread locked...

so, is the decision is to lock all the Announcement threads from now on? if we ever need to ask a question regarding the announcement, we will now need to post our thread here instead?

How do I filter threatening calls?

I am getting threatening recorded calls from “Canadian Border services” and apparently they have put a warrant out for my arrest. So, I know this is garbage but they are using local and regional numbers from communities where I do know people so I ha...

Not receiving verification code

HI there,I activated my new PM SIM card with new number but I'm not receiving any verification code from WhatsApp or chapchat. I'm trying from last days.Thanks in advance guys

Resolved! Porting our of Public Mobile with inactive account (couple of days)

Looking to port out of Public Mobile and my account is a two days inactive. Already have service with Virgin Mobile, can't complete port because my account is inactive, don't want to spend the 15 bucks just to port out. Was happy with Public Mobile...

Resolved! Slow LTE speed

Using LG G6 my LTE speed is 1.4 mbps at most, more often .4 mbps. My service indicates 1-2 bars. I am at Greenwood/Danforth in Toronto. I tried all the recommendations listed, reseating SIM card, network reset, to no effect.I changed mobile network s...

My account has been disabled and my Sim Card has been unregistered my - Phone Does NOT Work

Public Mobile App and website says my login has been disabled.My phone says my SIM Card is unregistered.My phone is not working my account is not working.My account has been paid.

Resolved! Dominican Republic coverage

I am travelling to Dominican Republic, I cannot find anything recent about plan add-ons? or coverage options for my phone?. Any suggestions please? I have International texting included on my plan currently.

Resolved! US Roaming

Hello, I'm going to the US for a week and will purchase the US Roaming text and talk. Does this include recieving and making calls back to Canada whilst in the US as well as making calls within the US in the add on cost?

Unlimited Minutes on Account have somehow ran out??

This is truly ridiculous, and does not make sense. I just tried to make a call and got notified that apparently I am "out of minutes". I am on a $35 plan that has unlimited Canada minutes, so that literally makes zero sense. I do not make any calls o...

Koodo billing

Resolved! Koodo billing

I just started my $25 plan with PM and have noticed that the billing went through Koodo not through PM. My website account is working the way it should - everything there is under PM. Does anyone has an idea why it happened? Should the issue be addre...

Lost my phone, have a new one and need to activate my already account

Resolved! Lost my phone, have a new one and need to activate my already account

I got a new phone, but I don’t have my old sim to switched to this one. what I can do to put my account in this phone

Two numbers beside User ID?

What these 2 numbers beside user ID (19 19) at right hand side mean ?

Paiement récurrent sur carte de crédit mal codé

Promotions

Hi,I saw that usually in December Public Mobile offers a 5GB bonus and 1 month free promotion for all plans $25+. I was wondering what the likelihood they would offer it again this year would be? Is this a pretty consistent promotion that time of mon...

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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Text message stuck at "sending"

Resolved! no more talk minutes