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Payment

beaton22
Great Neighbour / Super Voisin

Set up new plan for date of plan renewal, payment made (autopay- withdrawn from my bank account), but not showing on as updated on “my account.” It appears that my data remains totally used up for this month (incorrect) and does not reflect changes made to plan. Please help!! 🙂

4 REPLIES 4

beaton22
Great Neighbour / Super Voisin

Thank you so much!!

beaton22
Great Neighbour / Super Voisin

Ohhh my, I feel silly now 🤦🏼‍♀️ such an easy fix! Thanks so much for your help!

dust2dust
Mayor / Maire

You can also click on the little spinner refresh icons lower down.

softech
Mayor / Maire

@beaton22 

 

 

With this new site, you likely still reading off the cached version, so the usage you got was not up to date

 

Try to login My Account using Incognito mode (or InPrivate for Edge, Private for Safari)  or try again with a  completely different browser like Edge/Firefox/Chrome.  You should then see the latest usage from the server