Payment

[beaton22]

Set up new plan for date of plan renewal, payment made (autopay- withdrawn from my bank account), but not showing on as updated on “my account.” It appears that my data remains totally used up for this month (incorrect) and does not reflect changes made to plan. Please help!! 🙂

[beaton22]

Thank you so much!!

[beaton22]

Ohhh my, I feel silly now 🤦🏼‍♀️ such an easy fix! Thanks so much for your help!

[dust2dust]

You can also click on the little spinner refresh icons lower down.

[softech · Accepted solution]

@beaton22 

With this new site, you likely still reading off the cached version, so the usage you got was not up to date

Try to login My Account using Incognito mode (or InPrivate for Edge, Private for Safari)  or try again with a  completely different browser like Edge/Firefox/Chrome.  You should then see the latest usage from the server