Fiona help

[Sarakel]

Hello, I am a public mobile customer. I was text a promo code 2GBFIONA because I was impacted by Fiona. I put in the promo code on my account and it said it was applied. Last night I ran out of my original data and now I have no data so the promotional data never took effect. Please help. 

[computergeek541]

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@MariaMath wrote:

It should have worked, I would email support or call/message, maybe input the promo code again?

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Please be aware that Public Mobile does not offer support through any of e-mail, phone call, or text messaging. To receive support customers only have the option of usng  the combination of the ticketing and private messaging systems of this website.

[MariaMath]

It should have worked, I would email support or call/message, maybe input the promo code again?

[JL9]

You can look into your usage history and see how much data you used and whether or not that extra 2GB is accounted for.

[dust2dust]

Click on the little spinner refresh icons lower down to see if you get updated info. Or use private mode. But maybe you used all of that data too.