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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Payment issues

Resolved! Porting over a landline - No Incoming calls after 12hrs

Hello, I ported over my grandparents line last night from Bell to Public (using a ZTE WF721 base station). After looking at the FAQ I see that Public mobile can take up to 2 days to transfer a landline. Seeing as they have no other means of communica...

Resolved! Port-out

I'm trying to do a port-out, but don't have access to my texts. Is there a way to authorize a port-out that doesn't require receiving a text?

Calls

Some Incoming calls are going directly to the voicemail

Can’t make calls

I recently accepted the international / data free add on, since then I have been unable to make outgoing calls - any ideas plshave tried re-starting the phone and specifying public networkthanks

Resolved! SIM card for iphone 13 pro max

changing from an iphone 7 to an iphone 13 pro max .. do i need a different SIM card?

Resolved! change plan

Hi,I have changed my plan from the 15$ to the 25$ last month. I am paying 25$ but the plan didn't change.How can I have it changed ? Thank you

"Something went wrong with your Autopay renewal"

Phone will not turn on

Hello community, even though my LG phone was charged, the screen is black and I cannot turn on phone. There is a small flashing light top left hand corner on phone. Is the battery dead? Tku Cathy63

Resolved! Auto pay

it says my account is suspended on auto paywhem I log in everything is finedont know what the issue is

Resolved! Full Bars of LTE but cannot make a phone call

I have been with Public Mobile for over a year now with no coverage issues. I recently moved to a new community and have 3-4 bars of service with LTE however i cannot make a phone call. Other people with other providers can. Any fixes to this or will...

Resolved! Rewards

Is there any good reason on gods green earth for public mobile to send a text out at 1am to let me know rewards have been applied to my account???? I don’t care if it’s automated. There’s no need to be woken up at 1 in the morning with that.

Resolved! Keeping the current service

To whom it may concern I want to keep the service but want to port my cell phone number to other carrier Is there anything you can do to help me Awaiting reply xxxxxxxxx@xxxxxxxxx or call me

email stating my account is suspended but it's working

I have no pin number for my account...

Missed a payment?

Autopay Issues

Resolved! Problem with internet connection

I have bought public mobile on 13 january, 2022. First two three days internet worked nicely. But now i am facing difficulties. Like, though i have 2 GB internet but i cannt use it,

Resolved! Account Log In

When I attempt to log in, I get a message that my log in attempt failed. When I try to reset my password, it again says my log in failed (even though I'm technically not trying to log in). When I try to create an account is says I already have an a...

Resolved! why they sent messages that they can't charge the credit card

what is going on today on this site? it is barely working. i can't log in, can't get reset the password, can't get the reset link.i pay not much, but it is unacceptable to provide no service after sending stupid messages to everyone that they can't c...

Resolved! Cc charged phone not working

A payment has gone through on my cc but phone not working. Help!

Resolved! suspended account

Can I still use my phone? My credit card expires in February 2022. I have not received the replacement card yet so I cannot update my account information for autopay. I will do it as soon as the card arrives. I have never had a suspended account so ...

Support help

Resolved! How do I know which carrier I need to contact to unlock an old phone?

Hello all, I just purchased a plan with Public, but when I enter the SIM in my old 2016 Samsung S7, I get the "SIM network unlock PIN" message and of course I don't get any service. I understand that prior to 2017, phones could be locked and that I n...

Resolved! Fine tuning the Data settings on my phone

Data Saver on.What apps need unrestricted data access?Carrier and Summit IMS Service show as enabled by default.Anything else I should enable? I want to save on data but notat the expense of functionality.Thanks.

Resolved! Trying to purchase a pre-owned phone, can't log into my account

I already have an account. I'm trying to replace my current phone by purchasing a certified pre-owned phone from Public Mobile but when I try to log into my account during the purchase it says my email and/or password is incorrect (it isn't because ...

Resolved! I can’t make a call.

Hello, I can’t make a call to these two numbers. 8368718005779587.

Resolved! Activating account and porting phone number

I want to activate an account and port my existing number. I filled in online application and it says:"Oops! Looks like something went wrong when activating your account.Please start a conversation with our virtual assistant to create a troubleshooti...

"Missed a payment?"

Resolved! overpayment

I signed up for Public Mobile on January 3 , 2022 at London Drugs in Cloverdale B.C. The charge was $28 dollars. In checking my VISA account I see that I was charged twice for $28 dollars on that day. There was a problem when the clerk was trying to...

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