Community

Resolved! Still did not receive sms confirmation

Hi there, Could you please helping me to complete the port out as I’m trying to port out (keeping my number) to another provider since few weeks ago but without success. I still didn’t receive the sms confirmation after been requesting from both side...

Resolved! PROMOTION CODE HELP PLEASE!!

HelloI need help pleaseToday I convinced one of my friends to activate an account with PM. I have recently changed my phone so I was not able to have access to my PM account to get the referral code and get the benefit. When I was at the store, the l...

Resolved! No notification about reaching data

Hello I am currently frustrated! I have not received a notification about me reaching any limits on my data and now I have none. I am currently working in BC and data is essential. Not sure if this is a glitch in the motifs room system, but I do not ...

Resolved! Access account - CC Updates

I am unable to access my account. I have requested a password reset and not received a response. 

Resolved! Transferring my PM number to another carrier

how do i transfer my PM Number to  different Provider after im locked out of my PM account?

Resolved! Can't receive text and phone calls go straight to voicemail.

Haven't been receiving any text messages or calls but people receive my text and calls. Is there a problem in the network today?

Resolved! Calls directly to voicemail

Phone calls go directly to voicemail. All other phone features work and I can call out now problem. Phone plan is up to date and paid. Started happening today. CheersLee 

Resolved! PUK code.

I recently have subscribed to Public mobile, and have problem with PUK code is what my phone is asking and the same sim have no problem with the other phone the sim have been tried on.

Resolved! Promo issue Can I downgrade the phone plan while still receiving promotion data?

As stated in the title, I applied the public phone plan 2wk ago, my current plan is $40 which includes 5GB+2GB promotion (2GB bonus for 12 months). My question is can I downgrade the phone plan while still receiving promotion data (2GB) for the remai...

Resolved! Can't receive calls or texts!

No problem until this AM. New to board but have been loyal to PM for about 6 years. Can't receive calls or texts! Is this a temp system glitch or something with my phone (Moto G Stylus).  I see a few people are describing the same issue.  Outbound is...

Resolved! How do I start a ticket

Resolved! Constant no service

I constantly have no service one up and my other family members on public sitting in the same room have no issues. 

Resolved! Number Porting Problem, can somebody help?

I missed my live chat time period on my ticket, so how do I get in touch with somebody who can set this process in motion for me? Or is it something I can do on my own?

Resolved! missing free plan data

I noticed that my plan $ 15 , is not showing my  renewal data per month  ( 250 MB per 30 days at 3G speed ) now in my total package. Has there been a change ?It seems to be taking it from one of my add ons.

Resolved! Loyal rewards

Hi, I have been with public mobile for 3 years now. When I went to make a payment for next month I noticed my loyalty rewards not present. Now last month I was late one day with my payment. As a result, did I loose my rewards? Thanks

Resolved! Account setup error

How do I get my account email corrected?  The girl at Walmart spelled it wrong and they said there is nothing they can do and no one they can contact.  Plus I purchased an unlimited plan and it it says I’ve run out of minutes.  So frustrated.  Need h...

Resolved! iPhone 8 plus constantly freezing

I recently bought a Certified Pre-Owned iPhone 8 plus, and it was working well, so I ordered two more. However, with both of the more recent ones, they periodically just freeze, and you can't select any links, or type.  On one of them, it also someti...

Resolved! Referral Reward/Bonus

I have referred someone for the 25 promo going on, they had the error code 821 and had to deal with that headache, but got it sorted out with a CSA.  My question is, if you are on the new rewards program. Does the friend referral show up right away i...