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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 15630 Views
  • 120 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 26731 Views
  • 184 replies
  • 27 Bravos

Resolved! new phone no already allocated to some one URGENT!

Hello, I just activated new no with public at London drugs in west Edmonton mall. Edmonton, AbSales rep help me to activate the phone, xxx-xxx-xxxxx. But, when I was creating my account on public and send a verification code I did not got it, because...

oksana46 by Great Neighbour / Super Voisin
  • 1163 Views
  • 11 replies
  • 0 Bravos

account has been locked

Hi there, I tried to retrieve my password using "forget my password". I didn't receive the email with instruction. When I tried again - it says my account has been locked out and asks contact admin to help. Please advise. 

aderana828 by Great Neighbour / Super Voisin
  • 647 Views
  • 5 replies
  • 0 Bravos

Lost phone but I need the same number

I lost my phone which is pretty crappy especially in these times. I wasn’t able to recover it but I still want the same number. I bought a new public mobile sim card but never registered the old number that I want to keep what can I do !? Please help...

JST416 by Great Neighbour / Super Voisin
  • 1738 Views
  • 8 replies
  • 0 Bravos

Resolved! Bank card

I have tried 3 different bank cards and a different browser but it keeps coming up unable to verify card how do I fix this.

griffes64 by Great Neighbour / Super Voisin
  • 744 Views
  • 7 replies
  • 0 Bravos

New York Numbers calling 5-8 times a day

Hi I am fairly new to this and I keep receiving calls from New York claiming to be Public Mobile, but can't get through and no help anywhere else, I have blocked all the numbers but more keep showing up, any suggestions would be greatly appreciated.

Pep1978 by Great Neighbour / Super Voisin
  • 783 Views
  • 7 replies
  • 0 Bravos

US Roaming - Unlimited Talk - How Can I Use It?

I purchased the US Roaming - Unlimited Talk, (10 days) for $8.00 about two hours ago. The funds were deduced from my account balance; I was redirected to a confirmation screen (I have a sreen shot if there is any more information to be gleamed from i...

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Anagabriel by Great Neighbour / Super Voisin
  • 1162 Views
  • 12 replies
  • 0 Bravos

Text upgrade offer

I received a text last month from Publicmobile asking g if I wanted to upgrade my plan for and extra 10 dollars a month. I replied yes35 to upgrade to 3 GB plus autopay bonus and I limited talk and text. It was supposed to be applied on May 30th but ...

Dorser by Great Neighbour / Super Voisin
  • 848 Views
  • 14 replies
  • 0 Bravos

Resolved! PM Messages

Is nobody manning the PM's from the Moderator Team ?  I sent a PM to Moderator Team 4 hours ago, and still haven't got a replay back. I'm trying to get some service to re-activate my phone with new SIM.

BamaMan66 by Good Citizen / Bon Citoyen
  • 1092 Views
  • 9 replies
  • 0 Bravos

Resolved! Phone no transfer from previous company

Hello,Name:Phone no. Email.PIN. I was a Virgin Mobile customer, and Canceled their service on 31-Apr-2020.On May 1, I applied to Public Mobile, opened a new account and transferred the previous phone no. from Virgin to Public.I received a message fro...

tan1206 by Great Neighbour / Super Voisin
  • 1032 Views
  • 8 replies
  • 0 Bravos

Resolved! credit card

my credit card will expire end of May, I need to give my new credit card number to make sure my services are not cancelled...

naliya7 by Good Citizen / Bon Citoyen
  • 996 Views
  • 12 replies
  • 0 Bravos

Resolved! Voicemail

When I go to get my voicemail my screen has a message saying " Error performing request Unknown Error" At the bottom of my screen I have a tab that says "Dismiss". Has anyone had this problem?

Ronmac24 by Great Neighbour / Super Voisin
  • 2231 Views
  • 13 replies
  • 0 Bravos

$10 referral coupon redeem

Hi community,I am new to this service and I tried redeeming a $10 off but it doesn't seem to be taking automatically when i register, is it normal? does it take a few days before reducing the amount? or will it appear on next month? thanks !!

harveyjulianne by Great Neighbour / Super Voisin
  • 1285 Views
  • 11 replies
  • 1 Bravos

Resolved! Data problems just got worse

I wasn't able to used my data for the past days cause it keep telling me nonsense so since I speak to you all just over half an hour ago my data went from only using 1.47 to the exact to 9.3 even though I have been talking to you on my wifi at home s...

Sandy20367 by Good Citizen / Bon Citoyen
  • 1011 Views
  • 14 replies
  • 0 Bravos

Resolved! e-mail address & password

Want to change my plan. Went into self-serve. It wouldn't accept the answer to my security question & wasn't able to go any further from there.

nanabren66 by Great Neighbour / Super Voisin
  • 676 Views
  • 5 replies
  • 0 Bravos

strange data usage?

hi. this past month i have had a huge amount of my data been used.  my plan just renewed on april 15th, it's for 90 days, 12GB and and within less than a month already almost half of it was gone.  currently, i only have 4GB left!  I usually dont come...

dystatic by Good Citizen / Bon Citoyen
  • 876 Views
  • 10 replies
  • 0 Bravos

Problems on your Website

Why can't I access my call/data usage on my account it keeps showing me an error message- 'oops you have encountered an error...?

Rileysmom by Great Neighbour / Super Voisin
  • 508 Views
  • 3 replies
  • 0 Bravos

Website won't take my payments

Hi all My account has recently been suspended and when I try to make a payment it says there is an error with my debit card. I don't have another card, and my debit card is working perfectly fine elsewhere. None of my debit card info has changed, and...

Makailarae by Good Citizen / Bon Citoyen
  • 871 Views
  • 13 replies
  • 0 Bravos

Resolved! Cannot change my plan

I cannot change the plan. Since there are no options provided on the 'Change my plan' page.Then, How can I change it?

Joyjooy by Great Neighbour / Super Voisin
  • 1137 Views
  • 16 replies
  • 0 Bravos

Unable to load Change Base Plan page on Chrome

Does anyone having trouble loading their plan page? Google Chrome and the new Microsoft Edge all failed to load the plan details with some JSON error, but Internet Explorer and old Edge works fine. I didn't blocking any cookies. @CS_Agent    

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echf by Model Citizen / Citoyen Modèle
  • 964 Views
  • 6 replies
  • 0 Bravos

cellular network

Hi,I have iphone 11 and i have been using Public Mbile network on it since 4 months now. Recently i got a notification saying update failed cellular network cant work. When i tried to restore the phone now its not working and saying unable to activat...

Kp1003 by Good Citizen / Bon Citoyen
  • 965 Views
  • 9 replies
  • 0 Bravos

Resolved! Website won't allow me to pay

Hello, If anyone can offer some tips to help with this. That would be amazing, I'm super frustrated today, been messaging back and forth with a very unhelpful moderator and I'm hoping someone who has gone through this can help. My account was suspend...

Data problems

I just bought a new phone and I used lest than 2G and it keep telling me I have used 95% of my plan bu my plan is This plan includes: -- 8.5GB at 3G Speed- Unlimited International Text- Unlimited Talk to Canada and the US

Sandy20367 by Good Citizen / Bon Citoyen
  • 700 Views
  • 9 replies
  • 0 Bravos

Anyone here on public live near the Detroit river?

Just wondered how you have found coverage to be longer term. I'm going to be moving there once covid is over. Short term I seem to have 1 bar on LTE, but  if I switch to wcdma I can get at least 3 to 4 bars, but texting can lag on wcdma. Also I know ...

Pawprints1986 by Deputy Mayor / Adjoint au Maire
  • 1191 Views
  • 21 replies
  • 0 Bravos

Can’t activate SIM card

Hi I bought 3 SIM cards and when I try to activate it and click the continue button at the end, it does nothing and I can not set up the account or activate.  I have tried several times including, resetting my cache

Shaner9 by Great Neighbour / Super Voisin
  • 600 Views
  • 5 replies
  • 0 Bravos

Porting

I got a voicemail on my alternate phone number saying the number I ported from Bell to Public Mobile has been reactivated with Bell. I am unable to recieve calls. I need someone to help look into this please. Thank you 

Abi2020 by Great Neighbour / Super Voisin
  • 1048 Views
  • 12 replies
  • 0 Bravos

Resolved! Plan not set up properly?

Hi there,  I just switched over my service (and phone number) from Virgin.  I selected the $40 per month plan and see that the correct fee was charged to my credit card, correct available data is showing, but when i view my plan, it indicates that I ...

ldevo010 by Great Neighbour / Super Voisin
  • 589 Views
  • 5 replies
  • 0 Bravos

Resolved! Government taxes

I looked through the previous discussion strings on this topic and it still remains vague (even clicking on the solution button didn't provide clarification).  And since you don't offer invoices at this time, then a straightforward answer for country...

TPM by Great Neighbour / Super Voisin
  • 1006 Views
  • 6 replies
  • 0 Bravos

Resolved! How to keep my phone number when out of the country for 6 months?

Hi, I did not find a firm right solution to my situation, so this is why I need your good help:). I just bought a Samsung A71 (2 simms slot) and a A51 (2 simms slot) for me and my wife. We will use our phones from May to November in Canada, and we wi...

Denlac by Good Citizen / Bon Citoyen
  • 1078 Views
  • 11 replies
  • 0 Bravos
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