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stolen phone

robb1334
Good Citizen / Bon Citoyen

how do i blacklist my phone,it was stolen and ccant access my email or phone to veriofy its me...what ever hapenned to PASSSWORD WAS ENOUGH

7 REPLIES 7

darlicious
Mayor / Maire

@robb1334 

You have two options but both start with contacting customer support. Verify your account and you can ask if they can suspend your account as lost/stolen.

 

You can then change your email so that you can verify your account and remove the 2FA verification from it in your account profile. This gives you access to your account back.

 

Or if you have a SIM card on hand or access to attain one quickly you can just do the Sim swap through the customer support agent. And put your sim card any phone in order to do the 2FA verification through the text message.

 

Do you have a backup phone you can use or will you have to buy a new phone. An easy and cheap option would be to look at the Alcatel smartphones that are on offer at public mobile. They are $79 come with a free SIM card and a $30 account credit. Subtract the credits and the phone will cost you $39. Usually phones are delivered within three business days from public mobile.

 

Just make sure that you order it using the email that your self-serve account has so either the new one you change it to or your old one. Although it will be in your best interest to use a new one now that your phone is stolen and your personal data is at risk. So changing your email and immediately ordering a phone from public mobile using the new email will get you a new phone and new SIM card within about 3 days.

 

Keep in mind your voicemail will remain active even if you're account is listed as lost stolen. You can access your voicemail by calling your own number and pressing star when it connects and entering your voicemail pin code.

BKNS27
Mayor / Maire

@robb1334 

Only thing to do is to contact a CS_Agent to reset your email, Blacklist your old phone and the old SIM to lost/stolen phone.

They can be reach through private message envelope icon above or create a ticket through SIMon Chatbot below.

softech
Oracle
Oracle

@robb1334  you have to open ticket with PM support to get the login issue resolved (likely you need to create a new email address and ask PM to change to use the new email address as the login).  While you working with PM Support, you can also ask their help to blacklist the phone.

 

  To open ticket with PM Support for that:

 

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

 

 

And, for your phone, check if you can use the FindMyPhone service to locate the phone, remote wipe 

Apple: https://www.apple.com/ca/icloud/find-my/

               (how to use: https://www.pcmag.com/how-to/find-a-lost-iphone)
Google: https://myaccount.google.com/find-your-phone

Samsung: https://findmymobile.samsung.com/

                 (how to use: https://www.pcmag.com/how-to/how-to-find-a-lost-android-phone)

 

 

Timer
Mayor / Maire

@robb1334 

4 Ways to Block a Stolen Phone

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How To Trace A Phone

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How do I add a phone to the Blacklist

 

but before you do that make a call to your number maybe someone has and will given back to you.

 

dust2dust
Mayor / Maire

Do you have any of those remote kill switches set up on your phone that you can do from the manufacturer website?

The support people are the ones also to blacklist the phone. Do you have your IMEI from it like from a box?

Outdoorsman
Mayor / Maire

@robb1334 hi if you cant get into your account 

 

you need the help of a service rep

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or  private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

Timer
Mayor / Maire

@robb1334 

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