No data and unable to receive text messages

[jasminejoanna]

Hello, I'm an active subscriber with public mobile and I don't have data and am unable to send or receive text messages.  It shows LTE on my device, but when I try to navigate to a website, it mentions that I am not connected to the Internet.  

I am also unable to receive or send text messages, so I can't log into my Public mobile account with the MFA.  

I have tried the following:

- Turning the phone off and back on

- Restarting the phone

- Toggling airplane mode off and on

- Removing and re-inserting the sim card

Please help!  

Thanks

[Handy1]

@jasminejoanna  Do you see option says “didn’t get code “ tap it and you should be able have code sent to email instead . If not get support to help you gain access 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage