Why can't i send/receive a message from my phone number

[Freedie]

I am having issues with receiving and sending text messages and phone calls after activating my new esim. The data is working but the service is not. When I checked the esim settings it seems correct. Any advice on this? I can't even login into the public mobile app and receive the OTP verification. 

[Phil_Adelphus]

@Liam0909   It seems that occasionally there is a glitch and someone is assigned a number already in use.  Are you able to select "didn't get the code" when you try to log in, and get it sent to email?  If you can get logged in that way you can change the phone number yourself.  If you can't that will be Public Mobile customer service at the chat icon or the link I gave, the porting team phone number can't help if this is not a transfer from another provider.

[Liam0909]

we just got our new sim card in the mail.  went to set it up.  Says it'll be sending a text with verification code and the phone can't recieve texts.  He can do outgoing calls from the new number (we picked a number from the list) but if I try to call it back a lady answers and hangs up on me.  It's like the phone number it gave my son is already in use.

[Phil_Adelphus]

@Liam0909   There is no general Public Mobile support phone number to call in most circumstances.  There's an exception for specific porting issues but not anything else.  Can you explain your problem (with no personal info as this is not private) to see if the phone number would be helpful to you?  Otherwise you can contact Public Mobile customer service via the chat icon bottom right of this page, or send support a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Liam0909]

what phone number did you use to call for help, Id like to talk to someone 

[ariangaaaaaaail]

Hello! Has this been resolved? I'm experiencing the same thing. 

[Freedie]

Will DM you!

[john1743]

Hi, I'm having a similar issue? Can you please send me the port help line as well.

[Freedie]

Hi all, thanks for the advice, unfortunately after restarting and checking all settings I wasn't able to figure out. After calling the port help line they confirmed the port didn't go through. Currently standing by so they can process it again. Thanks 🙂  

[Phil_Adelphus]

@Freedie   Is this a new account or just a new esim (new phone perhaps?) and did you take a new phone number or port in a phone number from another carrier?   Do no phone calls work, either in our out?  If you can't send or receive calls then it may not be a porting problem.  If the porting team can't help you will need to contact Public Mobile customer service, use this pre-addressed link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[EversafeVictim]

Is it a major brand phone?
On my cheap Android, I turn on Airplane Mode, then turn it off 5 seconds later and things just work.  However, on my daughter's port it took almost an hour.  She had a temporary number for 40 or 50 minutes.

Text someone (in your own house if you can) and see if they get a text from a weird number.  Or go to About Phone and look what your phone number is.

[kb_mv · Accepted solution]

@Freedie Did you try restarting your phone? If that didn't help, sounds like a port gone wrong/stuck. Check your messages, I'll send you the port help line. Give them a call for help,