Why can't i send/receive a message from my phone number

[Freedie]

I am having issues with receiving and sending text messages and phone calls after activating my new esim. The data is working but the service is not. When I checked the esim settings it seems correct. Any advice on this? I can't even login into the public mobile app and receive the OTP verification. 

[Freedie]

Will DM you!

[john1743]

Hi, I'm having a similar issue? Can you please send me the port help line as well.

[Freedie]

Hi all, thanks for the advice, unfortunately after restarting and checking all settings I wasn't able to figure out. After calling the port help line they confirmed the port didn't go through. Currently standing by so they can process it again. Thanks 🙂  

[Phil_Adelphus]

@Freedie   Is this a new account or just a new esim (new phone perhaps?) and did you take a new phone number or port in a phone number from another carrier?   Do no phone calls work, either in our out?  If you can't send or receive calls then it may not be a porting problem.  If the porting team can't help you will need to contact Public Mobile customer service, use this pre-addressed link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[EversafeVictim]

Is it a major brand phone?
On my cheap Android, I turn on Airplane Mode, then turn it off 5 seconds later and things just work.  However, on my daughter's port it took almost an hour.  She had a temporary number for 40 or 50 minutes.

Text someone (in your own house if you can) and see if they get a text from a weird number.  Or go to About Phone and look what your phone number is.

[kb_mv · Accepted solution]

@Freedie Did you try restarting your phone? If that didn't help, sounds like a port gone wrong/stuck. Check your messages, I'll send you the port help line. Give them a call for help,