Cannot I get a new number as porting is not working

[Ajas]

Cannot I get assigned a temporary number that will allow me to text? I am unable to port my number at this time and do not have this function. I'm also not able to receive calls.

[Phil_Adelphus]

This is related to this earlier thread

https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-transfer-phone-number/td-p/1295233 

[Ajas]

Thank you!

[hTideGnow]

hi @Ajas 

yes, you can.  But you likely cannot do it yourself as this time.  So, you will need support agent to help to get the new number and cancel the port request

you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

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