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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

E sim for UK phone for visiting family member

Is it possible to buy an e-sim under my subscription for a family members iPhone while they are visiting Canada? Alternatively, we went ahead and bought a subscription for their phone, but their UK iphone wouldn't allow them to download the public mo...

Internet

I was using Public Mobile on my old phone and then switched to a new phone and when I switched to my new phone using an eSIM all my Internet access on my old phone stopped working, and it is not the router that is the problem I have checked multiple ...

Data and phone. It working in Hawaii

i have travelled from Canada to Hawaii and I do not have internet access other than on WiFi this roaming not working. any suggestions

Resolved! How to add Public Mobile payee on RBC mobile

Hi, my name is Waynei want to set up Public Mobile payee on RBC appAlso, I can't find it ,can you hel

Text messaging not going through

My husband and l are Public Mobile customers. A couple of days ago when l send him a text to his iPhone he is not receiving the text on his phone, he is getting it on his iPad. How do l fix this. Thank you

Resolved! How do I set Public Mobile as the primary SIM after activating my eSIM?

I just activated my eSIM with public mobile but the cellular service isn’t working (no data or calls) but I can see Public Mobile is active and instead of 4 bars that I had with my Bell account, I have 8 small squares.bell and public mobile are liste...

Cancel Physical Sim Card Order

I placed an order for a physical sim card after thinking that my eSim in not accessible after my iPhone was stuck in a boot loop. I found out today that I can simply purchase a mew eSim on my account to get my number back.I was wondering if I can can...

Service no longer working and can’t access account

Posting on behalf of my grandmother. Her service has stopped working for unknown reasons. We cannot login to her account either as it sends the OTP to her phone, which cannot receive messages. We are still being billed for the plan. What are we to do...

Being charged twice per month for one account

Hi, I switched subscriptions on my one account back in November 2024 from ULCW Base Plan-50GB-5G to ULCW Base Plan-75GB-5G because of a deal offered by Public Mobile. I think it was a Black Friday deal offered. Since then, every single month, I have ...

Phone Number Verification

I ported my number today, but my iPhone having a hard time verifying my number. I have tried many different things I’ve seen online. Help? I can’t receive or send any sms texts that aren’t iMessage.

My Phone shows SOS only. changed sim card to another phone and SOS only

Started happening this weekend around March 1st

Service issue

I can't call or resive a call. But I'm able to send or resive massage. They recommend to buy add_on, I did buy ,but still not working

No phone voice call

HiI recently purchased a US roaming add-on (data+voice) about 11 days ago. However, when I arrived US, I cannot used the roaming at all.Not only that, now that I returned home, my phone voice does not function anymore, though text message and mobile...

Switching from Virgin to Public Mobile

Hello,I’m planning to switch from Virgin to Public Mobile and just reviewed an article on how to do it. However, I’m unsure about the process—should I select a plan and purchase the SIM card before initiating the switch?Is there anything specific I s...

wifi calling

does Public Mobile offer wifi calling from my home internet to use with my cell phone like Telus etc?

Transferring phone number

My old provider says my phone number is being held by public mobile. My voice message is working but my phone number hasn’t not been activated. I need help and can’t submit a ticket because the system can’t authenticate my submission.

add-ons

duplicate thread

Genius Bar replaced iPhone, can't transfer sim

I can't transfer my esim because I don't have my old phone. I brought my phone into apple to repair. They had to replace it and gave me a new phone instead. I don't have access to the old phone to move my esim over. I login to the app and get a 2-fac...

incorrect code message

I cannot confirm full service through the app as I am getting a incorrect code message

US Roaming not working

Hi,The US roaming add on is not functioning and I can not get calls in or out on my phone. Help please

Public Mobile Doesn't Seem To Be Concerned About Customers Leaving?

Hello fellow customers I have been with Public Mobile since 2017. 8 years! I recently reached out to Support to see about dropping to a lower payment plan... the only ones available are for "New Activations Only". Their response is they definitely ca...

Wheres my anniversary points?

My anniversary month is February yet I still dont have my anniversary points. I constantly keep getting conflicting answers as to when the will come. Some people said I would get it at the end of my anniversary month when I originally signed up for P...

Resolved! how to get access to a PM account I set up for a relative

Good morning,My father lost his SIM card while vacationing. Now, I want to buy one for him. In the old days, I was able to access all the accounts (phone lines) I have set up payment with. Now, I cannot see his number under my profile and he had not...

On signal and text message since March 1

Dear Siri do not have signal on my phone since March 1. It was working before March 1. Please advise ASAP

Subscribe to PM

I subscribed to Public Mobile yesterday and everything went fine. My spouse is trying to do the same thing today from the same carrier that we used to have to the same plan on Public Mobile transferring her number same as I did yesterday she got all ...

Resolved! New $35/ Month 75G Plan Mexico Extra Roaming Costs?

I have the new $35/month 75 GB plan that includes Canada, US and Mexico. I just arrived in Mexico City. I assume I won't have to pay any additional costs when roaming because I have this plan?

Cuba

How can I use my phone in Cuba? I only see Mexico on subscriptions

US. travel

with $ 15 month plan going to US for 7 days what should I purchase just want phone for emergency

Resolved! No data?

I just switched to PM from rogers.I have a S23. I've reset the networks and I've restarted my phone. As soon as I turn off my wifi I have no connection to the internet. My data is turn on in my settings. What am I missing?

Cant login

I subscribed on Friday on behalf of my wife. I created a user name and asked to have a phone number transferred from another provider (Chatr) During login I am asked to verify the email address which I have done. The second verification asks for the ...

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