Community

Number not assigned

When users try to call my number, they hear a message saying “the number is not assigned” but after 2 or 3 times get through to me”.

Stolen phone

Hello, my phone was stolen recently and i am trying to get a new esim on a new phone. Unfortunately, i can’t connect to my account as it sends a verification code to said stolen phone. Is there any way to connect to my account? 

Activation issue

My service is not activating, I was charged and profile looks fine but it’s not activating. When I select public network from cellular data no network bar showing up and after few seconds it says activation failed

Need to cancel plan

Lost phone

Monthly charge going up despite having a 4G LTE device

Hi there I have a 4G LTE device. Why are you increasing my monthly bill?

Any coverage in Inukjuak, Quebec?

I'll be traveling to Inukjuak in Quebec for 2 months. Can someone please tell me if Public Wireless has any coverage in that area? If not, will it be using other networks (eg, Telus)? Will I have to enable roaming for my data to work? Or would it be ...

Asking question about plans

I I want to get monthly plan with public mobile cheaper $30-$28

Says my number is not supported

We just switched from Bell, and my wife isn't receiving texts and phone calls. Says her number isn't supported. Please help.  

Data is down again?

Ive reset network settings, rebooted device, everything short of a factory reset, i am in ontario, i have no access to data, this is like the 5th time this billing period. What is going on?

Dropped calls and no 5G

Hi EveryoneIs anybody else having trouble with dropped calls. The call will initiate then drop & each time I call back it drops again immediately like 7-8 times in a row. I've tried restarting my iphone 14 but to no avail. Also I'm on the west side o...

subscription renewal

My contract has expired and it is not allowing me to renew on line, hence no phone or data service. How do I remedy this? 

I applied for promo code PMDATA10

Hi everyone,An update, I contacted customer service and they added the promo to my account. Thanks everyone. I have applied for the promo PMDATA10, it shows that it was successfully added, but the extra 10gigs does not show up anywhere on my account....

Am I able to cancel the 10 gig bonus add to my plan for 2 years?

"More data is calling Get 10GB of FREE monthly bonus data for 2 years, when you are on a plan of $24/mo+.ˣ Use Code: PMDATA10. Offer ends, June 26, 2026. Conditions and exclusions apply."I'm curious what those conditions and exclusions are?I made the...

Data Usage Incorrect

Hello, I’ve been with public for about a year now and it’s been great. However I noticed last month I actually used quite a bit of data so increased from 60GB to 100GB. My plan refreshed May 28th and it’s saying I’ve used 76 GB already in less than a...

Going to uk for 3 months

Hi, what are my options for keeping my PM sim (I guess active) when I'm in the uk? I already have a uk sim. I'm wondering if I can pause the PM plan? Or whether there are better options for this scenario. Because the sim doesn't work in uk I read som...

Stuck Port- Missed Roger's Authorization Text

My phone lost signal during setup when activating eSIM card from Public Mobile. I may missed the Roger's text. I need you to manually Resubmit Porting Request.My phone number xxx-xxx-xxxxRoger's account number: xxxxxxxxxMy public Mobile email: xxxxxx...

Service

Out of nowhere today lost my connection and it came back after some seconds and now it shoes 5g+ signal strength but not able to access network not able to answer calls or make it. I can still answer incoming calls and make outgoing calls but it just...

Ported my number but can’t make any calls?

I just brought my new phone and number to public mobile and I am not able to make any outgoing calls. It’s been over 16 hours and I could use some help fixing this. 

Phone issue

all income call going to voicemail, why 

Automatically switch the. Plain while. Setting up my account. And. Choose wroung one. And. Now 2

Transferring Number Issue

Public Mobile is now my primary cellular. I am using iphone. I already transferred the number, Virgin Mobile has been accepted the request of transfer so my subscription with them is no longer active. It’s been more than 5 hours and I still don’t hav...

Help

I have questions about porting . This ia ridiculous I had.to open 4 different platforms to be sent to a message box and not a rep

payment

I couldn't use my phone.I was told I hadn't paid on the 3rd so I sent another payment this morning on the 4th.  Phone still not working and when I go to my banking, I HAD paid it on the 3rd.  Came out of my account!!!  So now I've paid twice and stil...

Account

Can someone please reply to my support message this is getting ridiculous