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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 9569 Views
  • 104 replies
  • 25 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 20288 Views
  • 180 replies
  • 24 Bravos

VOLTE?

How can I confirm that VOLTE is enabled on my phone with Public Mobile?

Maribel19 by Good Citizen / Bon Citoyen
  • 234 Views
  • 10 replies
  • 0 Bravos

Resolved! Odd incoming call behaviour

People have been telling me that sometimes they call and get a "this number is not in service" message.  Other times it goes to a generic voicemail message (usually after just 1 or 2 rings).  Still other times the call goes to my personalized voicema...

Daxan by Great Neighbour / Super Voisin
  • 114 Views
  • 3 replies
  • 0 Bravos

Resolved! E-SIM port from Telus in SOS only

I ported online from Telus to Public and activated the eSIM via the app/my phone but it still hasn’t activated it. It currently says SOS only and my Telus eSIM is still active. It’s just around the two hour wait time. Is this normal or should I be co...

Romic87 by Great Neighbour / Super Voisin
  • 148 Views
  • 4 replies
  • 0 Bravos

Resolved! Travel to USA

I wanted to make sure I wasn't going to accrue any extra fees or charges while traveling to Florida next week. I am already paying for free roaming in Canada and USA for call, text and data with my current subscription, right?Thanks,Maribel 

Maribel19 by Good Citizen / Bon Citoyen
  • 323 Views
  • 11 replies
  • 0 Bravos

Unable to install App

I just move into Canada from mexico and I have some subscriptions still running even that I cancelled them, I can't change the region because of the subscriptions and I really need to set up the e-sim ASAP, is there any way that I can download the ap...

Carlos_Correa by Great Neighbour / Super Voisin
  • 91 Views
  • 4 replies
  • 0 Bravos

Request to Transfer Old Number from Koodo

While trying to activate my new SIM using Public Mobile app, it asked if I would choose to Transfer number or Choose New Available Numbers.  When I chose Transfer, it said my Koodo number isn't valid Canadian mobile number.  Then when I click Need He...

chyhui by Great Neighbour / Super Voisin
  • 80 Views
  • 4 replies
  • 0 Bravos

Issues With US Data Add-On

Hi There, I purchased the US Data Add-on yesterday and it doest seem to be working - while im currently in the US. I've tried to trouble shoot it using the instructions but it still doesnt work. Also I tried submitting a ticket through your site and ...

TMG by Great Neighbour / Super Voisin
  • 98 Views
  • 3 replies
  • 0 Bravos

Resolved! Change Subscription Plan to 4G Deal

Hi, I currently have the plan at 1GB per month with unlimited text messages for 25$/month. I am looking to get the promotion plan of 4GB per month with unlimited text messages at 24$/month. It shows on the website that I can subscribe but as I log in...

Mimi2003 by Great Neighbour / Super Voisin
  • 139 Views
  • 2 replies
  • 0 Bravos

Data not working

So I noticed that they have 5g plans on the site what I didn't know was they have no 5g service in my area so I tried to deal with it for a week then I have prolonged stay in the hospital when I get out I message them they talk me btw no notification...

Release phone number to Telus

I deleted my eSIMs card accidentally and I had to change phones, and also changed providers: therefore, please release my phone number of xxxxxxxxxxxxxxxxxxxx to Telus Mobility.  Thanks so much. 

Tforrest by Great Neighbour / Super Voisin
  • 124 Views
  • 2 replies
  • 0 Bravos

Internet not working

Hi there,I have a plan that is canada and USA service.  I am a Canadian resident, the moment I cross into the USA my internet no longer works.  How can this be fixed?

JSINKO by Great Neighbour / Super Voisin
  • 151 Views
  • 5 replies
  • 0 Bravos

roaming add-on while traveling

How do you purchase add on while on the road?  So, I buy a 15 day roaming add on and cannot buy more before it expires I understand.  So without service, given 15 day expired, how do I buy more roaming while on the road??

rjw1 by Great Neighbour / Super Voisin
  • 96 Views
  • 1 replies
  • 1 Bravos

Not receiving texts or some app notifications when on WiFi

Hello,Ever since getting a new phone (Galaxy S23 FE) I've noticed that I often will not receive text messages or some other app messages (such as snapchat, outlook) when I'm connected to a WiFi network.  As soon as I disconnect, everything comes in.T...

LeviD6 by Great Neighbour / Super Voisin
  • 159 Views
  • 6 replies
  • 1 Bravos

SIM card never arrived

I made an order for a six card on February 4th and never received it yet . Despite the delay date being expected on the 13th

Najiyah by Great Neighbour / Super Voisin
  • 95 Views
  • 4 replies
  • 0 Bravos

Obtaining copy of calls

Hi, I’m wondering how I can obtain a copy of incoming and outgoing calls for October 2023?

klaybolt by Great Neighbour / Super Voisin
  • 79 Views
  • 2 replies
  • 0 Bravos

alaska coverage

going to alaska shortly and wondering if the US/canada $65 month plan will work in Anchorage/palmer area?

zoom by Great Neighbour / Super Voisin
  • 83 Views
  • 2 replies
  • 0 Bravos

pay from my checking account

how to setup recurring payment through my bank from my checking account.How do I get my account number so I can set up recurring payment thru my bank app Thank you

Rayan9513 by Good Citizen / Bon Citoyen
  • 74 Views
  • 2 replies
  • 0 Bravos

Resolved! Can’t message to numbers

Hi All, just ported number from Rogers to Public. Since then, I can’t send to any number other than iOS. How can I fix this? Please advise!

Rabiloni1 by Good Citizen / Bon Citoyen
  • 169 Views
  • 9 replies
  • 0 Bravos

Asking for PUK

Hellothe eSIM is not working. I tried to download it with the email and it says it’s not valid. It worked yesterday. And now it’s asking me for PUK. I can’t access any text or calls. Help pls!

eSim

My physical sim wasn't working. I tried everything. So I bought an eSim thinking that would fix the problem. Still no service. I've restart my phone like 50 times since yesterday. On my profile, it's showing the new eSim. Why am I still not connected...

NikRoy by Good Citizen / Bon Citoyen
  • 140 Views
  • 10 replies
  • 1 Bravos

Verification text not delivering

Hi there,I ported from another carrier yesterday, my verification texts are not being delivered and I need it to verify the account. Thank you

siegejanko by Great Neighbour / Super Voisin
  • 64 Views
  • 3 replies
  • 0 Bravos

Service

I requested transfer yesterday but my old carrier is still active

Rabiloni1 by Good Citizen / Bon Citoyen
  • 61 Views
  • 1 replies
  • 0 Bravos

New phone e sim

Hi there i asked a question couple months ago forgot what the response was and im here again i was wondering what i should do if i have a esim on my old phone and wanna transfer that exact sim to my new phone i tried doing it the apple way but it did...

Ra9 by Great Neighbour / Super Voisin
  • 99 Views
  • 2 replies
  • 0 Bravos
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