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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

International Student from Singapore, no Canada Card for Payment

Hi, I wanted to sign up for a public mobile esim plan with a local number but being an international student, my payment was not accepted as they are internationally issued cards. Is there any workaround for this?

Number Transfer issue.

@I moved to PM on Aug 07 th , 2026. After few days, I turn off the bell as primary in my iphone after going to iphone setting and use primary number as PM. yesterday, I cane to know that on my PM the incoming is no longer active and i was not receivi...

Can’t log in

I cannot get into my account because I cannot get into my email to reset the password. I need to add my new email to the account so I can make a payment. Please help. My old email is [email protected]. My new email is [email protected]

subscription change but phone not working in usa

Hi AllI changed my plan to include usa as of 8/11 but phone not working in usaI rebooted, have data and wifi on as well as roaming. Any suggestions. I'm paying but don't have service.Thanks

Resolved! To port in a phone number, do I really need an alternate phone # on my old provider's account?

According to this article https://www.publicmobile.ca/en/get-help/articles/transfer-your-number, to port in my number from another provider (in my case, Koodo) I need to provide for my "Alternate Contact Phone Number" for the Koodo account. As far as...

I can't access the internet after I renewed my subscription

I renewed my Subscription yesterday I can't receive messages

Lost Phone - Now Have a Replacement I need to Set up

I lost my phone (in the ocean) so when I try to log in to my account, I cannot receive the confirmation code. I have since gotten a replacement phone and could use some help to set it up under my active plan.

SMS not working after simcard deactivated for 5wks

I was away in Europe for 5wks. I disabled my simcard as I had to remove it. I've reinstalled and phonecalls work but texts do not. I have validated imessage is configured to use my phone number and done network reset with no success. I've read t...

Email address to contact public mobile

I have some concerns and am trying to contact public mobile, but I can't find their email address

Phishing Attempt

Hi Monica or Carlos (or anone else helping),I have received the following message from Public Mobile:-------------------------------------------------------Public Mobile HereYou requested to recover the email address connected to your Public Mobile a...

Data not working

I just switched from freedom mobile to public mobile and now my data doesn’t work. What should I do?

Resolved! SIM Card Order Shipping Address

I recently helped a family member switch over to PM. I ran into a bit of a problem when trying to order her SIM card. The address field will start providing auto completed options as you try to type in the street address. Unfortunately it refused to ...

Question about the Plans

How long is the current limited time offer going on for? Specifically the $50/m plan with 175GB of data.

Resolved! US ROAMING NOT WORKING

Hello I arrived in the US yesterday, and purchased the roaming + call for 15 days. calling is working but the data won’t. Am i supposed to do something on my end? please help!!!

Resolved! Mobile phone app is not allowing me to go past the LAST STEP ACTIVATE YOUR SIM

You took my money but will not allow me to finalize the transfer to Public Mobile. I have (pixel mobile phone.The VPN has been deactivated.I am not able to get past the LAST STEP PAGE After repeated attempts to log into the Public Mobile account.I I...

Resolved! New iPhone - how to retain phone number?

I've just purchased an iPhone 16e and would like to retain my current phone number (old phone is iPhone8). I understand I need a QR code from Public Mobile to do this but don't know how to obtain one. Can you assist, please?

Resolved! RENEWING

I keep getting a message to try later when I am trying to pay and renew my subscription for 2 days now please make it work

New account - unable to link physical sim

Hi - I just created a new account but somehow was not asked for my physical Sim number. how do I add it now? when I try to go in my account and change de SIM card, it sends an authentication to my new cell number which I don’t yet have access. wha...

Resolved! Requesting Official Thread in the Announcement Section - Re: 3G fee

Hello @DR_PM I would like to officially request something in the Official Announcement section regarding the 3G fee and everything about it and why people are being charged for it so we, as a community helping Public Mobile's customers, can refer cus...

Billing issues

I have just received a note that you are charging me $40 instead $35 again, It happen since two months ago

Invited phone number - Unable to Transfer My Koodo Number to Public Mobile

Hi,I’m trying to transfer my phone number from Koodo to Public Mobile, but I’ve been unable to complete the process. I’ve spent the past two hours trying every possible solution without success.The chatbot says:“To transfer your existing phone numbe...

My daughter was abroad for 60days, when came back her number is not working.Any suggestiosn?

Cancel request

If I cancel with money still in my account will I lose it or will they send me a cheque. Because they won’t let me downgrade my plan I have to start a new SIM card under another family member name

Stolen Vouchers

Aug 13/2026 I purchased $60 worth of vouchers. Called *611, entered 2 12 digit pin codes, heard my balance updated twice to well beyond my required payment by double, then 2 days later my service was suspended. Dug the vouchers out of the garage, t...

Problems having my ID authenticated

I've been struggling to activate new Public mobile plan. I seem to be stuck in the loop of not being able to authenticate my ID. Every time I click on the option to get a passcode sent to my phone, nothing ever arrives. It's unclear but it seems like...

Voicemails lost gone suddenly in phone app of iphone 17

Voicemails are suddenly found missing from iphone 17 phone app. how to recover these very important and urgent voicemails ?? How to reach technical support of Public Mobile?

Data showing but not working

I have lots of data on my plan only used 5gb of 60 gb but the data stop working even with full 5g data. Please fix

Change payment method

How do I update my credit card?

Resolved! switching over to kodoo

i am interested in switching over to kodoo, i am wondering if they have offers or promotion for iphone financing for the switch? i don’t see it in the switch over offer page

eSIM won’t download or scan QR code.

Scan of QR code doesn’t work and app says can’t install eSIM so contact support but when I enter a service ticket the submit button is greyed out. My number was transferred from Fido through the text fine. So now without any phone service.Someone ple...

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