Community

Trying to find message you sent me

need to suspend my account

Please suspend my account till October 2026 as I am leaving country 

Need help, I want to stay on the Public Mobile network

I recently transferred my number from Bell to Public Mobile. Bell reached out to me with an enticing plan yesterday and I may have agreed to switch back to bell. I had given them information to switch back to Bell and I was told the switch will happe...

Recieved the PMDATA10 promo. What are the terms and conditions.

What are the terms and conditions?Would like to know before I enter the promo code.  Thank you. 

Data not working

I switched a few months ago from Lucky. I now have an eSIM. I cancelled my old account but left the sim card. I kept getting asked which data plan to use so finally removed the old sim. Now my public data won’t work. I have more than half my space le...

Payment...

I've been trying for 2 days to pay, all I get is " cannot process your payment at this time, please try again later" please help!!

How do I redeem the 10gb of free data promo?

The promo says: More data is calling Get 10GB of FREE monthly bonus data for 2 years, when you are on a plan of $24/mo+.ˣ Use Code: PMDATA10. Offer ends, June 26, 2026. Conditions and exclusions apply. I click on "Redeem Now" but it just refreshes th...

transfer

HiToday I received a bill from telus, my previous provider. Apparently my phone service was not transferred from telus to you as of  the 14 or 18 th of April.Please contact Telus and get my services transferred. Please send me an email letting me kno...

can't receive PIN for eversafe ID - how to resolve?

I'm trying to access my account but I can't log in. The application wants to send me a PIN to access my eversafe ID but it does not send me the text messsage with the PIN....how do I resolve this? TBH the lack of live agent customer service is so fru...

Why doesn’t the promo code PMDATA10 work

Hi there,why doesn’t the promo code PMDATA10 work in my account? I have the $25/ month plan. I’ve tried both my the website and the APP. Please help me. Thank you,Erica

locked out of account

We tried switching to public mobile from koodo yesterday, ported the number over, but accidently deleted the esim number.  Our account is now locked at the confirm identity is being sent to the phone number which is not in service. Can the option be ...

Billing address

Hi I just realized that all my phone invoices have only my postal code on it, I am required to have my full address on it, I already updated all the info on my account but I haven’t been able to reach someone that could help me getting some old invoi...

Trouble setting up a physical SIM card on a new account

I am setting up a Pixel3A with a new SIM card.  Trying to follow the instructions to enter the SIM card number through the app, but the 2FA won't let me access the account without entering in a code that it is sending to the phone number that I obvio...

why do i get ads to switch to koodo? Is it a good idea to switch to koodo?

Noserviceforaweek

Isthisawidespreadissueorjustmine>

Can’t transfer number

I’m getting an error when trying to transfer my number to fully activate my new account and I have found no useful help anywhere, please advise

My plan

HiI was able to add one of 2 vouchers for my $50  monthly plan(each voucher was $25 each), but the other voucher  could not be added. I tried both by dialling 611 and going online through my account but it was not successful. It as been 24 hours sinc...

When will the payment be taken from my account again?

Hi, my payment was declined because I didn’t have enough money in my bank account. I have added money to my account now, but my mobile data is still not working. When will the payment be taken from my account again?

Internet and roaming not working

Have done all the work arounds to connect but nothing works to connect other than wifi

Would like to change from esim to physical sim plan

I subscribed your esim plan online and make the payment.  But my phone does not support the esim.  So I went to Telus to buy a physical sim card.  But I found nowhere to activate it.  Please help me to do so.  Thanks.

Can’t log into Account

Recently changed from Roger’s to public, both were eSIMs. I texted my previous provider YES to change, everything was working when I first changed. When I woke up, I had no service just reading SOS. I tried airplane mode, Bluetooth mode, restarting m...

Please refund -- esim not phone compatiable

Hi there!The Public Mobile desktop website requested the IMEI number on my phone. I got the green light that my phone is esim compatiable. I paid. Then download the app. Then told my phone is not compatiable.Made purchase minutes ago. Please refund.

Can not use phone without Wifi.

I have 20 GB data package. I have used only 2.86 GB data . BUT without wifi I ca

Service not working

Hello,Today my service/data has stopped working although I have active subscription. My account has worked for the last few months but today data is not working, I've tried to use airplane 39 sec with phone on and off, still unable to resolve any iss...

Account

I started a private message. My son passed away and I wanted his bill to be temporarily charged to my account so I can keep his phone on for a bit and he also paid his sons phone so I wanted that charged to my credit card. They have  be messed everyt...

Can’t get into my account

Hello.  Nova Scotia is closing out public mobile.  I am trying to log into my account to figure out how to move my number to another network.  please help me. 

Not answer me

Agent not answer me to manual port out to koodo

Number Transfer from another province

Hi, I currently have a Freedom Mobile phone number that originated in Ontario. I now live in British Columbia and want to activate a new Public Mobile eSIM in BC while keeping my existing Freedom Mobile number. Before I complete activation and paymen...

Suspend my service

Hi,I have unsubscribed my plan on May 30, but it seems like it’s still working. I’d like to suspend my service to ensure I won’t be charged from June onwards. Please advise on what I should do next and confirm there is no charge on my account.