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Forum Posts

Sim card swap

Hey i lost my sim card but i have access to my account but when i get activated this number before shopkeeper just put any anonymous email so i am unable to retrieve my number back. I bought a new sim card very difficult to found in market but they w...

Jaykumar by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Intermittent problem making and receiving calls

I’ve been getting intermittent problem making and receiving calls. When I make a call it says some error number and then the number I called is not in service for many numbers, all of them are perfectly working when I call from another phone. Also, i...

Mathan by Good Citizen / Bon Citoyen
  • 3 replies
  • 1 Bravos

VoLTE on 3G plan

I have my iPhone data turned on, it is set on LTE, WiFi is turned off. I reset network settings, rebooted my iPhone, turned phone back off, removed sim card for a few minutes, put sim card back in phone & turned phone back on then tried calls again y...

LitlLdy by Model Citizen / Citoyen Modèle
  • 120 replies
  • 1 Bravos

I'm Just trying to get my phone working

This should be a relatively simple process however has proved to be impossible. My calling and texting have stopped working on my phone for reasons I don't understand. I'm trying to sign in, however, I forgot my password, and the verification email i...

machinehum by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Where’s the sim?

Hi still waiting for the sim I ordered on March 4 when I am going to get it?I want to cancel my business with you if I don’t receive an answer from yo

Shaziya0987 by Good Citizen / Bon Citoyen
  • 8 replies
  • 0 Bravos

Resolved! New Activation - Need to transfer number from Koodo

Hello fine folks,I've been able to set up a new number on my new phone, but would like to transfer my recently deactivated old phone number. I'm not able to do it here because access is required to the old number. Since I cannot receive texts or call...

boogeyman by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos

Resolved! Plan problem- no internet

I have a plan $40 for 15GB 4G, suddenly it now changed to 5GB without notice. I looked everywhere in Community and realized there were some advice how to resolve issue (with incognito/private window, with refresh button), but it dosen't help me to re...

Romik by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Problems with my phone number

Hi,There seems to be an issue with my number being transferred over to public, as my old provider is still billing me and I’m unable to receive calls for the last 6 months. Also I signed up during the promotion of receiving a discount but have not go...

Adaliadee by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

No changes for 3G plans but more options added for 4G, AGAIN!

Hey all, I was responding to another thread about current plan offers and decided to check self serve before posting in case the plan I was going to recommend had been removed and notice PM has added two more 4G plans and removed one. Alas, nothing n...

dabr by Mayor / Maire
  • 28 replies
  • 3 Bravos

Activated SIM card, paid and then nothing

Hi all, ----edit--- SOLVED --- I just activated my new SIM card (first time), got the number and paid the plan (40$). Then the website went down. So I dont remember my phone number, SIM card still does not work, did not get any confirmation email or ...

vlckel by Great Neighbour / Super Voisin
  • 1 replies
  • 1 Bravos

Cannot make out going calls without adding 1

Hi, since a week ago, i cannot make out going calls unless I add a 1 in front of the number. My public mobile number starts with 416 , even when I dial a 647 numberI have to add a 1-647 for the call to go out. Is this expected ? I also think this is ...

chy1013m1 by Good Citizen / Bon Citoyen
  • 15 replies
  • 0 Bravos

Resolved! Data Service Down

Is Data service down for anyone else? 2 people in my home with active accounts and no data service. Seems to be some reports on twitter also, but no updates or acknowledgment from Public Mobile socials, which seems to be all but abandoned.

ArkhamSmoke by Good Citizen / Bon Citoyen
  • 12 replies
  • 0 Bravos

Connection issues

I have a balance for the following month but my account still says it's temporarily suspended

Rubesraposo by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Getting charged for an account that does not exist

Hi, I created an account with public mobile then transferred the number to freedom mobile a year ago. It seems like I have been getting charged since then, even though my number is not even recognized by public mobile. I’d like to get in touch with c...

Prachi2 by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Resolved! Service

Input my money on my account and device has not resumed

Trevor100 by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Public Mobile + OnePlus Nord CE 5G - APN Settings

Hope this saves someone else some time.Tried several apn settings found on line, this is what finally worked for me: Name: Public Mobile SPAPN: sp.mb.comProxy: 80User Name: not setPassword: not setServer: not set MMSC: http://aliasred...

MHCR by Great Neighbour / Super Voisin
  • 2 replies
  • 3 Bravos

best plan for US roaming

i am going to the US for some time and am looking for a cost efficient plan. i won't need data, just the ability to make or recieve calls/texts. does the $15/mo plan include US roaming? any suggestions on which plan fits me best?

usbarlas by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Where’s my SIM card

Hi,I lost my phone so ordered a new SIM card money has been deducted and it’s been 10 business days,where’s my sim?

Shaziya0987 by Good Citizen / Bon Citoyen
  • 4 replies
  • 0 Bravos

Resolved! Account Suspended

Please advise: account is suspended! My grandma doesn’t remember her login info. Tried to submit a ticket but unsuccessful because my grandma doesn’t remember. I’ve bought $80 in vouchers and it’s still not working! Please help! Thank you!

Perlita by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos