Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello. I live in Vancouver and ran a Speedtest with low results. The nearest tower is under 3km from my home and I tested outside of my house. What is the average speed I should be obtaining with my PM service? It feels very low like 3G speed when I ...
I’m trying to sign up to public mobile and the 50% 3minth promo code I had from yesterday isn’t working. any chance I could get one that works?
I switched to Public Mobile recently from Bell Mobility, and noticed while testing my phone that my caller ID/number shows up as a 22-digit number on other people's phones (including my old landline), even for local calls. Specifically, the last 11 d...
I can`t send any message (sms\mms). I`m an iphone user. Already tried restart an imessage function and restart my phone but it didn`t help at all. I can receive a message but can`t send it.
This post is more of a heads up/FYI for long term customers/users updating their expired CC and also the reason for posting in the Lounge as it seems some posts seem to disappear with no apparent rhyme or reasonable explanation over the last few mont...
The chat bot links you back to this community, you can’t seem to speak to anyone.
I have lost my access to my phone number and I am looking for customer service to help me to retrieve my number can you send me a message, I have tried sending several messages I cannot find a phone number for customer service to talk directly to you
I cannot get network connection with PM in Mexico and can therefore not cannot receive the text you are probably sending me to authorize the port out. Could you authorize the port out through messaging ? or emailing ?
I can't access my account. It just cycles back to confirmation of the phone number
Every time I've log in over the past year (ish), I'm told that my saved in google password is incorrect...cross verified as correct with written informationI change my password and save the new one to google and to paperI go to log in again and surpr...
Hi there I’m going to be out of the country in Mexico this Christmas while I have an important call with my doctor who is based in Canada where I currently live. My question is, do I need to purchase add on services for my trip or will I be charge an...
I am reading about the fabulous contests PM has had….in the past. I am wondering if there are any plans for Contests soon? With Black Friday sales and new users joining it may be a fun way to welcome’ the newbies too!
I upgraded to the $35.00 Black Fridays plan which was suppose to go in effect on my new billing date of Dec 2nd. It didn't.
Why do I keep getting payment failures? The website shows "Payment Failed! Please try again or use a different payment method".. But my card is an RBC credit card and I can pay successfully otherwhere else.
I am looking for my account number
Also please comment if this has happened to you aswell.Subject: Escalation Request – Ongoing Network Issue and Unhelpful Resolution LinksHello,I am experiencing a persistent network issue that began 4 weeks ago. Despite my efforts to troubleshoot and...
The activation procedure has been horrific, with no help available, so I want to cancel it. I submitted a ticket days ago, but noone has contacted me back. They signed me up no problem, but now I am left in a black hole with no options but you folks....
Bought a 10Gb esim for our Mexico trip.We are on Rogers. I disabled my Rogers sim and my esim is active.I can make ane receive calls but no data.Any ideas what setting I might be missing?I have an S23 ultra..
My wife and I are both on Public Mobile. She has a Motorola G Play phone which has worked fine for the last year but all of a sudden a couple of days ago, she cannot connect to apps that require cell data, when she is not connected to the internet. F...
Can I add one more line (new number) under my account and also use my refer code as well?
My subscription renewed on November 26 th, for 6gb. In 2 days all data has runned out . I didn't do anything extravagant. I don't want just to upgrade my plan because it doesn't make sense to use all this data in 2 days . i have used same amount of d...
What happens if I use more data than I pay for in a month. Does it quit, slow down, or do I get charged more.
where are thr activation instructions? how do i keep my existing phone number?
Hello,I have a Samsung S21 FE 5G, and recently switched carriers to PM. I signed up for a $29 10gig 5G plan, but I see I do not actually get 5G, only 4G or LTE.Since it looks like PM doesn't support my phone, I want to switch mmto the promo that is $...
Hi, I'm trying to port my number to Freedom and it seems like I'm getting an error with my account number issue. I have tried both the 1000000**** number and the one without with no success. Can you please tell me what I'm doing wrong?
I am wanting to join Public Mobility. I see that there is a Can/US/Mex plan. 50GB for $35. I got to the place where I have to pay and it shows $39/mo.
I recently became a public mobile Customer, when i activated my account with public mobile I was not able to transfer my number over so I chose the option of taking a new number. Now that I am on the public mobile network, who or how will my old cell...
Anyone else have charges to their credit card on file when not subscribed? Anyone complain to the CRTC?I am getting nowhere with the CS_Agents. One was helpful and the next person just gaslit me. A payment was taken when I was out of the country and ...
Having the same issue.. what was the solution ?
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