Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, I have had an ongoing issues off and on with the ability to send picture and video messages. I have done every trouble shooting step there is I am still having issues. I will list everything that I can remember that I have done.factory reset a...
I recently upgraded to a plan in which I get 500 minutes every month to call Pakistan. Before this I had an add on for $15.00 for 750 minutes (no expiry)I have noticed now that after upgrading, whenever I call a Pakistani cell number, the system says...
I cannot receive or send any texts or calls
I am a long time customer of Mibilicity -> Chatr . Before they provided some free roaming time when you are in US. I recently moved to US for some time , and at this point there is no roaming. I can't get calls , give calls, sent msg. The only thi...
Please get a plan for the Iwatch? It’s absolutely necessary for safety especially if you are a runner or cyclist and don’t want to lug your phone everywhere!Thank you!
Hey fellas, one thing which I have just started noticing lately is PM has started losing its charm which it is to have back in 2023/2024.So, is it just me or someone else does feel this about public mobile as well?
I just switched plans to the can-us-mex plan with data. After the plan switch date- I can no longer access any data (internet/wifi Al working great. I've tried resetting the APNs, and following the APNs settings online for my phone type (OnePlus 7T) ...
I've been using an LG K9 phone and USA roaming talk and text has worked in WA, OR, and HI. Now I bought an LG Tribute Empire phone which is almost identical and also runs Android 8.1.0, same as the K9. It often gives the message "Please wait while ...
Hi,I recently activated an account for my wife and chose to use esim. Unfortunately, I activated it in my phone instead of hers. I read the forum and that I should buy an esim using her phone and pay $5 + tax inorder to transfer to her phone. Is ther...
How can I get my money back because I wasn’t able to keep my number?
Hello,For three or four consecutive years, Public Mobile used to grant bonus minutes and data to users around the holidays. Those promotions were also unlimited in terms of how long they were supposed to last. It's rare that I would need that bonus d...
I referred my friend by writing down my refer a friend code for them. I watched them enter it on sign-up. When will their credit appear, and when will the referral reward be recorded in my account?
I have an issue after switching to public mobile that my messages will not go through to any contact who uses an android phone
Hello, I paid for 1 GB and a sim but forgot to ask for a phone number which I will need. The number on file is not mine and also I’m trying to remove it. Please help me remove the wrong number from file and get a new number for the sim and 1 GB purch...
says credit card info not validated on app when I call in says plan is 34 plus tax but it is 40. I don't want to pay on phone then stuck with older plan.
I need a new e-sim. My phone is broken and was setup via e-sim. Now I don't have access to my phone number for 2 step verification. I need an esim sent to my email address.
I cancelled my service in the same day as the start of my billing cycle and I have been charged for the whole month that will not be using. Can someone please contact me regarding get this refunded. Thank you
I was planning to upgrade my subscription at the next renewal, but I'm now close to running out of data, so I tried upgrading immediately. My credit card was charged, but I received an error when attempting to change my plan. I added additional funds...
When I was adding public mobile i accidentally put it on my phone and am having issues getting the esim transferred over to the right phone
I am having the same issue. I ported many months ago. Only know of two numbers that can't dial to me right now. Not sure why. Just submitted a ticket but did not have a chance to explain my troubleshooting process in my submission.
I cannot receive incoming call and text message
I put PM SIM card from old iPhone 8 to newly setup iPhone 13. Can’t complete a phone call because PM thinks / says I don’t have available minutes, which is not the case. I have a paid up monthly plan of 15Gb and ULCW calling (unlimited Canada wide ...
I can’t change the payment method for my public mobile account. every time y try it returns an error and has not accepted any credit card I have entered
https://www.telus.com/en/bc/outagesThere is 911 fallback coverage via EXT Rogers, Freedom, or Bell (If it is a RAN issue). NOTE: Also in Samson 137 First Nations there is an outage (RESOLVED)Both are still undetermined at this time
I lost my iphone this last weekend and I have locked my phone so it’s useless to anyone else. I’ve purchased another iphone and have a temporary phone number with Koodo till my new SIM card from public comes in the mail. The problem in addition to al...
As above mentioned, just switch to this 60gB deal but now no data at all. Tried Al trouble shooting still no luck. Please let me know how to get customer service at PM. Thanks in advance!
Hello, I received a voicemail 17 days ago and listened to it, but did not save it nor deleted it. I thouight It would save automatically. Currently discovered it is gone. How do I retrieve it? Is there any way? Thanks a lot!
I can send text messages and people receive them. I can also call and receive calls. However I do not receive texts or media that people send to me.
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