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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Number porting

Hi there, I transferred my phone number from Telus and it haven’t changed in the sin card ! It changed on my account

Resolved! New service: SIM card not working and can't access account

HelloThe physical sim card I received with my new service activation does not read on my Samsung S21 plus, possibly because the card reader is not working. I want to switch to an e-sim however I cannot access my account because I need to enter the ve...

Call barring

How to turn off call barring on a Samsung to allow for incoming/outgoing international calls, with a plan that allows it? Data and texting are working just fine, not able to make a call - and a code prevents me from turning off call barring.

I deleted my e-sim, I am trying to login but keeps sending to SMS and I don't have email option

I deleted my e-sim after SMS not working, I am trying to login but keeps sending to SMS and I don't have email option.

Resolved! Porting my number to another carrier - 1 day too late according to PM

I saw that Public Mobile requires an active subscription to port your number out, and I was planning to do this today, which I understood was my last active day of my subcription.My last bill was August 10th, so I assumed Sept 10th would be my renewa...

Resolved! Transfer number back to public mobile

I transferred my public mobile number to Bell. It has just been couple of days, but now I want to transfer it back to public mobile. Is it possible or do I need to get a new sim with a new number?

Email

Hi I got an email about Netflix and Disney and prime video for 10 dollars for 3 months after that it will be 23 Is this a scam

2 Way Security

Resolved! Avoid to loose my number

Hi there,i am going to be out of the country for 5 months and I do not want to loose my number... is there anyway around it?? thank you

Speak with an agent

Please enter a valid phone number registered to your account.

Public mobile does not think my phone number is valid. Public Mobile also says my email address is not valid. Public Mobile also says my password and email do not match. Can someone please help me regain access to my account?

Forgot email

I’m trying to help my mom recover her account but she does not remember which email she created her account under. How can I find out which email is associated with her phone number?

you charge Me $30.00 for 3 gigs of data thats more than the 29.00 I'm spending on the whole plan

I am trying to get a new carier but its telling me to contact my provider when I use QR esim downloading

Question about number transfer authorization

Hello, I recently switched to Fido, but since I hadn’t paid my previous carrier, I wasn’t able to keep my old number. right now I was given a temporary number from Fido. Could you please let me know if it’s possible to receive the number transfer aut...

Request to Match Existing $20 1 GB Plan to Current $20 3 GB Offering

Hello,I purchased the $20 1 GB plan on September 1, 2025 for my child. I recently checked the Public Mobile website and noticed that the same plan now offers 3 GB of data for the same price.Since my current data is running low, I wanted to ask:Is the...

Resolved! Disable voicemail

I'm trying to receive a call from the US but it's going to voicemail before it rings on my phone. Is it possible to disable voicemail so it gives me the opportunity to answer?

Number transfer

I need help transferring my number. Can someone call me?

Cancelled plan and still having payment took from my card

Hi I am still having payment taken off my credit card and I cancelled my plan months ago

I am not receiving confirmation numbers

I am not receiving confirmation number to my phone number even from you so I cant can't live. Could this be a setting on my phone I hit by mistake I have a galaxy a35 53 please help

Rewards

I have to transfer to Tellus soon as you requested, but how can I cash back my rewards points. Can I transfer to my wife because she will continue to stay with Public

How do i cancel a number transfer

How do i cancel anumber transfer

Moved from ON to BC (Coquitlam)

My wife and I, we recently moved from ON to BC and we both are facing issues with network (especially direct calls) and sometimes internet is specific areas. Internet connectivity in our building is fine. But the calls is the main issue its often lag...

Public mobile

No wifi when outside my home. Have 5 g but its not working when out of reach of my home wifi.

Cant setup new phone number no matter what i do

Hi, im setting up a new subscription with you guys and anytime i try to finish the steps it gets stuck at the page where it sends me a code to confirm its me. The issue is, i dont have a phone number, I am trying to set one up with PUBLIC MOBILE for ...

Sorry, we’re not able to process this request at this time. Please try again later.

Its 10:05 am Sept 9,2025 - account will not process payment through portalis this a live internal server payment gateway problem that is known.and one must wait....or goto to real-world petro canada and purchase a voucher... ( which who knows if that...

Account Access After Unsubscribing

Hi! If I unsubscribe from my current plan, will I still be able to receive one-time passwords?If not, how am I supposed to log in to my account to reactivate my subscription again?Thank you!

Resolved! International minutes

do the International minutes that you offer on your subscriptions that have them allow me to call back to Canada from my international destination?

Resolved! Issue With Porting Phone Number to Public Mobile

I am in the process of porting my phone number from Fongo Works to Public Mobile. I initiated this port request nearly 24 hours ago, but calls are still routing to Fongo Works. Public Mobile states porting should normally complete within 5 hours, so ...

How to make a payment?

My CC on file expired. I did not receive any notification from Public Mobile. Today is the renewal date. The payment obviously failed, and my account was suspended. Literally, the suspension was immediate. I have entered the new valid number; however...

plans

I currently have a plan for $34/mo which is 50GB Data Canada - US., 5G speed, unlimited Canada-US messaging.I'm doing a one-time travel to Mexico for 10 days. Apparently there is no Mexico roaming add-on. I noticed that there is a pan for $40/month w...

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