Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have international texting, can I receive bank verification code via SMS oversea?
I ported my number from TextNow to Public Mobile. My Public Mobile cellular data and outgoing calls work, but SMS does not work in either direction and incoming calls still go to TextNow. Please check whether the port is still pending and whether my ...
How do I make a payment and reactivate my account?
Hi recently lost my SIM card had to buy a new one having trouble activating it just already had no longer has access to my phone number and how to bypass it for verification so I couldn't understand
Hello,I wanted to add my family member's number under my account, so I can manage 2 numbers from the same account.However, it seems like I've accidentally changed my main account's number.When I go to Profile -> My Phone Number, it only shows the num...
Hi, hoping a moderator can check this. Chat support confirmed my port complete twice today, but it hasn't actually gone through, and the number now has zero service on either network.I ported a number to Public Mobile that was previously on a corpora...
How do I contact Public Mobility to notify I am using a different credit card for future payments?
I live in Canada. My plan costs approximately 30.00 without tax. Does it cost extra money if I use my phone while visiting the Unired States, either to send or receive messages and calls
I am trying to activate a new account and transfer from the Telus account. The website rejected my current Visa CVV code on the very first try and now it seems stuck. I don’t know how to proceed on this. I have information entered correctly and it wi...
All of sudden my phone didn’t work from yesterday. I logged in my account and it is saying my plan is expired. I set automatic payment at the beginning though. Now I want to pay my current plan but payment doesn’t go through. My current plan is $22 p...
HiI got an offer for $30 50GB/mo. Do I get the same number? Should I wait until my current plan with Pm ends (Sept 22)?
agent p.s
Hi Since my old phone is not compatible with your system next year, I would like to check if the phone Nothing 3a pro match your phone system and I can continually to use my curreny phone plan ? Please advice
HI, every one, last time I just got half price offer ,it was $20 for 60GB that plan,If Ichange other plan,like $40 for 75GB, can I still have half price offer on the new plan?Thanks !
My older phone Samsung Galaxy A13 is working fine but it can't make calls or receive messages. I have been a Public customer for 5 years. I have tried to reset, restart, and reinsert my sim card and clean it but nothing works. What can be the issue?
I was checking Public Mobile pre-paid plan offers as an existing customer, and at the bottom is one that says $50, 250gb 5g data, 2000 international minutes, and Canada-US-Mexico roaming. However. when clicking Change On Renewal, the card shows 250...
Hi, I just purchased an eSIM. According to my IMEI number, my phone is compatible with eSIMS, but I cannot activate it. I have used eSIMs in the past from different countries so this shouldn't be a problem. I have checked that my settings are set to ...
It’s been 8 hours since number transferred and cannot send and receive text messages
I did not realize auto payment was on, and I do not require this number. How do I get a refund and delete my payment method?
Do you leave your phone on 5G all the time, or do you use LTE? Have you noticed much difference in battery life or speed?”
May I purchase short term (3 week) coverage for Europe
Hi I'm an Australian exchange student in Canada. I do not have a local bank, but I've tried using a paypower gift card and my normal credit cards to pay for an esim and every single time it says security code required when I've already put the CVV in...
Mobile klinik mobile; frequently offer a specialized $150 discount to public mobile customers on certified pre-owned/refurbished phones when you pair it with a device protection plan. I’d this true? I have looked but can not find an online website wi...
It’s saying my Canadian postal code is wrong but it’s not
Received a physical sim after subscribing onlineActivated using sim number. PaidDoesn't work. Shows SOS, tried on multiple phones
Hello,I was charged twice for sim activation. I recently transfer my line back to public mobile but activated my sim for a plan that only had 4G of data instead of 8G. The next day i noticed and switched my plan to the 8G plan and was charged again f...
All incoming calls are dropping for last 3 days
Hello apologies, I want to make sure I understand the contract very well. If you have a canadian number - can you be travelling, say in Mexico - and then call to Canada. Is that included?
