phone number on wrong phone

[Rilynn]

When I was adding public mobile i accidentally put it on my phone and am having issues getting the esim transferred over to the right phone

[Phil_Adelphus]

@Rilynn  If I understand the problem correctly - you can't transfer an esim from one phone to another on Public Mobile.  You need to download the PM app on the "right" phone, log in to your account and then purchase a new esim.  If you already have an esim there should be no charge for the new one.

[hTideGnow]

hi @Rilynn there is a chance you need to get a physical sim card first and change back to eSIM later

but check with PM support agent first 

 you can submit by direct message:  

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Chalupa_Batman]

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@Rilynn wrote:

When I was adding public mobile i accidentally put it on my phone and am having issues getting the esim transferred over to the right phone

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Hey @Rilynn 

Just so we understand, you signed up for PM but on the wrong phone? Sorry, gonna need a bit more to go on here.