@BPD wrote:
I put PM SIM card from old iPhone 8 to newly setup iPhone 13. Can’t complete a phone call because PM thinks / says I don’t have available minutes, which is not the case. I have a paid up monthly plan of 15Gb and ULCW calling (unlimited Canada wide calling). What can I do to fix this situation?
Hello @BPD
One, try rebooting the new phone. Two, go into your settings, find Network Settings, refresh Network Settings and then reboot. You should be OK then.
If you're still having troubles, you can create a ticket and find out why you keep getting that error.
Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.
https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.
EDIT: Question, where did you get the iPhone 13? Is it a Canadian version or overseas version?
