Help I need to speak to a customer service representative please

[Chantelle204]

I cancelled my service in the same day as the start of my billing cycle and I have been charged for the whole month that will not be using.  Can someone please contact me regarding get this refunded.  Thank you

[hairbag1]

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@Chantelle204 wrote:

If I could just be contacted by a customer service representative via inbox that would be much appreciated, thanks so much!

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Customer Service Reps don't usually hang around in the Forum. YOU must contact them using that quick-link supplied above.

[hTideGnow]

hi @Chantelle204 Other services are usually postpaid but PM is prepaid 

you can try message support but the answer would be same

you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Chantelle204]

If I could just be contacted by a customer service representative via inbox that would be much appreciated, thanks so much!

[Chantelle204]

The chat bot just takes me in circles, and I don't have an account to log into anymore since I cancelled my subscription

Other mobile services, as well as home internet services that are paid at the beginning of the cycle, which a lot are, I have cancelled half way through the billing cycle and the company will refund the rest of the month because it has not been used, 

[hTideGnow]

hi @Chantelle204 PM is a prepaid carrier and usually do not provide refund.  How you cancelled? did you try to turn off Autopay and turn off too late?  or you ported your line?

[Chalupa_Batman]

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@Chantelle204 wrote:

I cancelled my service in the same day as the start of my billing cycle and I have been charged for the whole month that will not be using.  Can someone please contact me regarding get this refunded.  Thank you

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Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.