Can't Change subscription

[jlipoth1]

I was planning to upgrade my subscription at the next renewal, but I'm now close to running out of data, so I tried upgrading immediately. My credit card was charged, but I received an error when attempting to change my plan. I added additional funds to my account and now have a $74 balance, yet I'm still unable to upgrade to the $35/month plan. I've tried doing this both on the mobile app and on my computer, but the issue persists. This has been very frustrating—please help resolve it as soon as possible.

[hTideGnow]

hi @jlipoth1 there has been many issue with plan change request lately 

ask PM support agent to help to make the immediate plan change in behalf 

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Chalupa_Batman]

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@jlipoth1 wrote:

I was planning to upgrade my subscription at the next renewal, but I'm now close to running out of data, so I tried upgrading immediately. My credit card was charged, but I received an error when attempting to change my plan. I added additional funds to my account and now have a $74 balance, yet I'm still unable to upgrade to the $35/month plan. I've tried doing this both on the mobile app and on my computer, but the issue persists. This has been very frustrating—please help resolve it as soon as possible.

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Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.