Hi Community, We are aware that some of our customers have been experiencing data-related issues. Our teams are actively investigating intermittent data issues affecting some customers. If you are having problems connecting to your mobile data servi...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am porting out my number ,I want you to manually port out and release my number
Account suspended - needs Credit card update - unable to sign in !Need to talk to someone !
Hi. I accidentally made two payments with my visa gift card and now I can't buy groceries. How can I refund the top up payment I made this morning?
How do I disable voicemail on my android phone. Please help.
I successfully xferred my # to Bell (better local coverage) but when I tried to log in to my PM account to cancel service I can't do it. Uname/password are ones I've used many times. Can't reset the password, as if my email (uname) isn't in the syste...
I am about 5 mins away from cancelling. It should not be this difficult to get into my account.Are there no real people I can speak to?
Hello,So, my account is showing 'Active' for 2 numbers that I got transferred from a different carrier yesterday. Both phones cannot receive calls or texts. How long this suppose to take? Please advise. Thanks,-Jag
I have bought a voucher at shoppers drug mart on jun 12 2022 at 11:13pm. My pin was Once I put in my pin it said I was activated .. I tryed using my phone around 12:00 1230am and it said ur having a system up date.. I wake up to use my phone it’s sa...
When I registered and made the payment by mistake I charged the payment to my credit card twice I setup auto payment .... the 2 payment shows on my credit card statement and there is 25 dollars showing on my Public Mobile account.Will the over paymen...
If I am using an e-sim (from a different provider) for data will I receive any notification from PM that a MMS has been sent to me? Edited for clarity.
Hello all anyone else not able to get in your account. Getting “internal server problem “. thanks.
I have bought the the uk add on but I can’t still call Ireland. Can’t find any Ireland specific add on.what would I do? thanks in adcance
Hi, Is your website under maintenace? I've tried to login but it goes to internal service error.
For some reason my referral credit is down this month. Looking at the rewards site, it still shows the same number of accounts included in the pay cycle, but the reward amount is one less.
Hello,I checked available funds, its up to 45$ now that I've basically paid for 15$ worth of data 3 times now. I've turned my phone on and off multiple times. It shows on my plan that I have data added on, but nothing is working.I would like to reduc...
Hi everyone, My account shows that I don't have a balance but it's been paid. The money has come out of my bank account & I have a receipt email saying that it was paid. In the meantime, my phone doesn't work without wifi. How can I get this correct...
Hi -- My partner has our cell phone in the US right now and i bought her a US roaming unlimited talk plan this morning. She has rebooted the phone, enabled roaming, and selected At&T but there is still no service. I know there are areas in the US whe...
Are there any stores in Whitby On that can help with my phone data issue
I need to check if my plan covers Canada-wide-roaming, and I hope there's no additional cost. Would I be able to make and receive regular calls within Canada?
No service available.the signal bars are visible but not able to receive or make any calls
I've been trying to place an international call, I have 500 international minutes. I'm positive I'm dialing correctly, but it keeps telling me the number isn't correct. I'm using the format 011-971-xx-xxx-xxxx for Dubai. The local area code is correc...
I am not able to receive calls after porting from freedom mobile to public. It went straight to voicemail and after restarting it still doesnt fix it.
when I make a phone call or receive a phone call with pm, I can’t surf the web at the same time (using the data 3G) is this normal? It only starts working once I end the call. This is not the case with other carriers/ providers - it only happens wit...
Does PM display your name when you call someone? If not, Can you add this to your account.
How many points do you earn for helping others? For example, how can you earn 1 point?
I purchased a quantity of two for the 1GB add on and assumed that I would have 2 GB for the month but noticed that my account says I only have 1GB. I was charged $30 instead of $15
@J_PM I was at the Store Locator page and saw that. As you know, this could be a page for many new , potential customers to check where to get SIM card and activatoin. While technically it is still true for people on old rewards system, this is a...
