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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 2417 Views
  • 29 replies
  • 13 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30334 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42100 Views
  • 185 replies
  • 29 Bravos

Resolved! "Free" $10 SIM using PC Optimum Points

I went to the Superstore in my area and bought the $10 Public Mobile SIM card from their mobile shop, using my saved up PC Optimum points. They took $10 off the cost, in points, so I just paid the tax. So, basically free. Yay!

Oracle365 by Great Citizen / Super Citoyen
  • 3693 Views
  • 29 replies
  • 6 Bravos

Resolved! Available funds apply to next cycle?

Hello PM! New user here, excited to join the PM family. Sorry if this question has been asked ad nauseam but regarding "Available Funds" in our account, is the entire amount used in the next billing cycle, if less/equal than my plan cost? So for exam...

PCW by Good Citizen / Bon Citoyen
  • 982 Views
  • 5 replies
  • 1 Bravos

Resolved! can I get the Lunar New Year Bonus ?

I got my SIM card and finished the card activation and transfer my number to PM Today. I noticed the Lunar New Year offer and did enter my email address to get a promo code before activating , but forgot to enter it during the activation. I also noti...

jiexu168 by Good Citizen / Bon Citoyen
  • 1625 Views
  • 9 replies
  • 1 Bravos

Resolved! How to get copy of bill

How do I go about downloading a copy of my bill? Like a pdf of it? All I can find in self serve is payment history, but no actual document that I could use as official proof ownership or anything. Like a typical phone bill will have you account numbe...

goatowlpig by Good Citizen / Bon Citoyen
  • 1338 Views
  • 4 replies
  • 2 Bravos

Resolved! Port confirmation code

I am transferring my phone number from telus and I have just received a port confirmation code, what do I do with the code?

mberls by Good Citizen / Bon Citoyen
  • 1773 Views
  • 9 replies
  • 0 Bravos

Resolved! Getting a ticket

After becoming a community member how do I get a ticket to transfer my phone number?

hmberls by Great Neighbour / Super Voisin
  • 896 Views
  • 2 replies
  • 0 Bravos

Resolved! no connections

need your help!my phone doesnt work!wasnt direct payment. I paid by online in My Account, but still no connection!

Resolved! Need help lost password

Please help, I've forgot my password and only have email I've tried to recover with my email but i also forgot my gmail password what can i do thank you

trocdau by Good Citizen / Bon Citoyen
  • 631 Views
  • 1 replies
  • 0 Bravos

Resolved! pre-owned phones

interested in motorola moto e...want to know how old these phones are

LATM by Good Citizen / Bon Citoyen
  • 1312 Views
  • 7 replies
  • 0 Bravos

Resolved! Certain ways to participate for rewards?

Hello!I was wondering about the community rewards and if there are certain things I need to do to meet the participation requirements? Do I solely need to answer peoples questions or does posting questions and interacting with others count too? Thank...

Architect67 by Great Neighbour / Super Voisin
  • 1442 Views
  • 9 replies
  • 2 Bravos

Resolved! Account Suspended while on dynamic autopay

Hi there, I am on dynamic autopay and I just found out today that my account is suspended. I can't make any calls or texts, nor can I even find or check where my credit card is on my account. I have never had any problems with this before. I even mad...

sbk1441 by Good Citizen / Bon Citoyen
  • 1681 Views
  • 12 replies
  • 0 Bravos

Resolved! enroll in auto pay

Hi, if I enroll in autopay and change my mind in the future, will i be able to cancel it?thanks

maykel by Good Citizen / Bon Citoyen
  • 964 Views
  • 3 replies
  • 0 Bravos

Resolved! switched to new plan. was it worth it?

HI,I was on the 3 month plan for $120 and 6g data (split 2g per month), so I decided to try the new $40 offer per month that has 4.5g data. It will switch soon to the new plan. However, i see that the old plan shows on my phone as "LTE" and the new p...

maykel by Good Citizen / Bon Citoyen
  • 1339 Views
  • 7 replies
  • 0 Bravos

Resolved! Phone records

How do i obtain phone records from 2 years ago

ChadSanford by Great Neighbour / Super Voisin
  • 1633 Views
  • 6 replies
  • 1 Bravos

Resolved! $10 Sign Up Referall Code Question

I was referred by someone on Reddit, when I signed up I somehow missed the input box on the referral code. So I contacted a moderator and gave the referral code the following morning after I signed up, explaining what happened. They stated they would...

goatowlpig by Good Citizen / Bon Citoyen
  • 2310 Views
  • 9 replies
  • 4 Bravos

Resolved! Loyalty code after signing up

I have a friends loyalty code I want to use with my sign up, but I didn’t submit it initially. My SIM card is activated now, but I’d like my friend to get the rewards for me signing up. Where can I add their loyalty code now that I’ve already signed ...

TimW1 by Great Neighbour / Super Voisin
  • 889 Views
  • 4 replies
  • 1 Bravos

Resolved! Changing plan from 25$ to 15$

What will be the impact on rewards, add-ons and other benefits received through boxing week deal. Will they remain as it is? 

amitbhagat by Great Citizen / Super Citoyen
  • 4936 Views
  • 53 replies
  • 1 Bravos

No service on my phone

Hi all,I have a "no service" on my phone where it should say "public mobile" I have been dealing with a moderator "Jorge".  I have not heard back from him in 8 hrs and it has been 68 hrs since my phone lost service.  I am on automatic payments for ph...

shellylynn by Good Citizen / Bon Citoyen
  • 1733 Views
  • 16 replies
  • 0 Bravos
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