Community

Resolved! port number from rogers

2 days ago request to port from rogers i replied yes the number has not been ported how do i get public mobile to resend port request

Resolved! Having trouble with receiving incoming calls

I've just ported over my phone from a different provider to Public Mobile.  I'm not receiving any incoming calls.  How can I get support to get this fixe

Resolved! Change Email Address

Resolved! Strangers Keep Calling Me

I keep receiving phone calls from strangers telling me I called them, when I never did. I'm not sure if someone else is using my number somehow, and am not sure how to resolve this

Resolved! can't use data

Hi,I have bought a new phone. can't access the Public Mobile data when I don't have access to WIFI. tried all the steps explained in another post regarding APN. have also tried to remove my SIM card from the new phone and try it on the old, nothing w...

Resolved! Cancel service

How do I cancel my phone 

Resolved! Service suspended but payment was made

My account is set up with autopay. My payment automatically came out this morning, I can see it on my banking information. But my service has been suspended and I cannot make or receive any calls. I've already submitted a ticket but I need this fixed...

Resolved! Locked out of Self-Serve Account

How do I reset my password when I receive a message stating "sorry you've been locked out of your account. Please contact Public Mobile for help" ? My account has been paid up until July 9th 2022. Thanks in advance.

Resolved! Payment

I need to give you my new credit card number 

Resolved! Internet not working

I have a public mobile account no on a Samsung s7+ and I dropped  it doing 60Km per hour. Had a old LG  which was locked to another provider. Had it unocked. The talk and text works but no internetHelp Please. 

Resolved! Is there a way to get the 2GBpromotion when upgrading to a $35 plan on an existing account?

I was wondering if this is possible because it would be a real hassle to have to cancel and then get a new account while keeping the same number.  Also, losing the rewards would be a bummer.  Seems punishing for those who want to upgrade.

Resolved! Billing

Would like to speak to a costumer service representative please 

Resolved! Rewards

I'm with Public mobile more than 1 year. Why my loyalty reward of $1 not applied to my payments?

Resolved! 500 Canada Wide Add on minutes, are incoming calls free?

Hi, I have the 15$ plan, with 100 minutes and incoming calls free. If I run through the 100 minutes and I have already  purchased the 500 Canada wide minutes, are incoming calls still free or will they count against the minutes? Thanks!

Resolved! The $25 referral promo

I received the email today on the referral promotion $5 a month for 5 months. i just referred a friend on May 31st. Is it possible that we are still eligible for the promo?  

Resolved! Family plan for 7 family members and we are all using public mobile.

Hello,         I am a long-time subscriber of the public mobile, and my 7 family members all use the service with the company. we require the international minutes to India, for one person is 750 minutes for $15 monthly. I am looking for the family p...

Resolved! Invoices from 2021?

Can someone help me here? Where can I get all my invoices from 2021 for my tax year? Thank you

Resolved! What happens after 100 min of outgoing calls?

I have the basic plan which includes 100 min of outgoing Canadian calls.  I am just wondering what happens after 100 minutes?  Does the call just end? 

Resolved! Cancelling my autopay

How can I cancel my auto-pay if I am locked out of my account and I don't remember the PIN

Resolved! Locked out again.

I tried many time.I can not log in my account.So I can't pay.