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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

addons

Resolved! addons

can i purchase an addon which will allow me to use my public mobile within the UK?

Resolved! Payment of plan

I used to much data towards the end of december (after paying $50 plan december 4th) so added another $50 on december 30 and used $20 as an add on. It was stated I owed $30 to renew my plan for January. I added the $30 today and it indicates my balan...

Resolved! Plan deactivated, please help

Hi there, My plan recently got de-activated due to late payment. I just made my payment. How long will it take for my plan to be re-activated again? Thank you!Xing

Cannot update credit card

I need to update the expiry date on my credit card (new issue has the same number).When I click on Manage AutoPay on the top page under the Payment tab in my account, it shows the correct current card info, but the only button below it is "Remove Aut...

Resolved! Locked out of account

Trying to log in and reset password but I get a message saying I am locked out of my account.

Resolved! Re: What is the phone number for customer service?

Your website refuses payment by Visa. I submitted payment several times on January 1st. Visa service tells me you want my correct address. I have entered it several times. It has been the same for thirty years. David xxxxxxxxxxxxxxxxxxxx Edit by Dunk...

Overpaid but phone is not working

I overpaid by accident on December 21 and I still have $50 balance in my account. On top of that, a payment of $51 was taken out on December 30th and yet my phone shows that I used 100% of my data. What did I top it off for if it is showing that I ...

Resolved! my account is no longer active

Can't login to my account, login claims I don't have an account. I've used the same email and password I always have but it no longer works. Solution?

Missing holiday rewards from 2021 Dec

Resolved! Adding new data to current monthly plan

Hi and Happy New Year everyone! I just recently added additional data to my new and current phone plan. Will it be effective after my current data is over?

Resolved! Re: US plan

I bought the $ 50 Plan unlimited CAN/US minutes and 10 gb of data. There is nothing under that plan that states this is ONLY for Canada on Telus lines. Most cellular providers have a monthly US plan. I thought I was buying that for Arizona since we ...

Resolved! 2GBBonus

I just signed up for the $35 plan last week and entered the 2GBBonus at sign-up. On my self serve page it says that the 2GBBONUS is ‘one-time’ but I thought it was going to be on-going every month as long as I stayed with PM. If I am right how do I f...

Resolved! Re-activating old phone number

Hi, I would like to reactivate my account. I had a chat earlier with a CS agent after a post I made here: https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Re-activate-account/td-p/658697. I was told my phone number was held until I a...

Resolved! Plan payment

I purchased a new months payment via a recharge code xxxxxxxxc with an order number Xxxxxxxxcx. The same way I set this plan in the first place. I have been told this was excepted but Now my plan is cancelled why

International Talk/Text Addon not working

I am currently in the USA and had to purchase the talk/text $15 addon so I can use my phone here as my previous addon expired. They took my payment this morning however the addon is still not showing in my account and I am not able to make/receive a...

Resolved! Minutes problem

Hello there, I have an issue with a "minutes" used issue. Since Jan 1, the phone says that I am out of minutes. Granted, I have only 100 outgoing minutes on my plan, but since Dec 1, even rounding to the highest portion of a minute, only 19 minutes...

Auto-pay

Why does my plan auto-expire instead of auto-pay? I checked my credit card number and expiry date. They are good. Get my phone working!

Thank you to all members.

New to PM. Everything went "smooth as silk" thanks to your postings in all the topics. So helpful in preparing to activate and since.I look forward to becoming more savy so I can help others in turn.

Resolved! Need to call Luxembourg

Is there any coverage with PM for that?

Refund my money in my account

Resolved! Refund my money in my account

Hey i just recharged my account twice so i want to refund my 50$ in my acc. Can someone tell me how to refund.

Pls I need help to access my account I forgot my password and security question answer, help to unl

Resolved! 2GBBONUS

Hi I am currently on the $15 plan but would like to upgrade to the $35 plan with the extra 2 GB monthly bonus. I need about 4 to 5 GB a month soon. I know it is only available to new customers, so can I close my current account and open a new one t...

Resolved! Unable to change plan on account

Hi I would like to upgrade to the $35 plan, but is unable to on my self serve account. I click on "change plan" and the options are blank. When I click on"Plan details" I get an error message.

VoLTE phone, why only selected phones?

OK, this is not a question that I expect contacting CS Agent would be the solution and no reboot phone needed for sure Yes, it is more a question for Koodo and Telus and not for us yet, but I am eager to know when PM finally introduces VoLTE (I ho...

Resolved! Koodo NOT Public Mobile showed up as transaction source on my Visa statement

Why?

Resolved! Auto pay stoped working?

I have three phones hooked up with pubic mobile . For the past 12 months I have had nothing but issues with prices changing , service not working , auto pay not goin through. Could anyone tell me why the prices on all three plans which are 25$ plans ...

Resolved! Post

How do I activate my Sim card??

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

addons

Resolved! addons

Resolved! Payment of plan

Resolved! Plan deactivated, please help

Cannot update credit card

Resolved! Locked out of account

Resolved! Re: What is the phone number for customer service?

Overpaid but phone is not working

Resolved! my account is no longer active

Missing holiday rewards from 2021 Dec

Resolved! Adding new data to current monthly plan

Resolved! Re: US plan

Resolved! 2GBBonus

Resolved! Re-activating old phone number

Resolved! Plan payment

International Talk/Text Addon not working

Resolved! Minutes problem

Auto-pay

Thank you to all members.

Thank you to all members.

Resolved! Need to call Luxembourg

Refund my money in my account

Resolved! Refund my money in my account

Pls I need help to access my account I forgot my password and security question answer, help to unl

Resolved! 2GBBONUS

Resolved! Unable to change plan on account

VoLTE phone, why only selected phones?

Resolved! Koodo NOT Public Mobile showed up as transaction source on my Visa statement

Resolved! Auto pay stoped working?

Resolved! Post

Phone bill

Change my payment method to US card

Number porting

Text incoming

Need to change my phone