[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! No Canada text add-ons?
I'm on a legacy $13/month 50 outgoing texts/month. I just hit my limit and I'd like to buy more text messages to get me through the next week before the next billing cycle. I only see an American roaming 10 day text add-on. I don't think that will...
Activation
Hi, as I am transferring my phone line to Public Mobile, I did not realize that my old service provider sent me an text asking me to authorize the transfer of my phone line. Can you please send a request again to my old device provider, Bell
Urgent
Hi,In my plan I still have 60 mint left for talking, but I am unable to to make a call. Why is that and what should I do??Thank you
Port problem
Hi, as I am transferring my phone line to Public Mobile, I did not realize that my old service provider sent me an text asking me to authorize the transfer of my phone line. Can you please send a request again to my old device provider, Virgin Mobile...
Resolved! Porting question
Hey!hoping someone can help. I’ve successfully moved over from Rogers a few weeks ago but realized my old account is still active. I thought the service was just terminated when the number was ported over. can I just go ahead and cancel my Rogers acc...
US Roaming - NYC
I'm currently in NYC and have US roaming add-ons enabled (1GB Data and Unlimited Talk & Text add-ons). Roaming settings also work. Talk works, SMS does not work, Internet worked in Bangore and Boston, but does not in NYC. Roaming settings for voice a...
Resolved! site under maintenance
was any one else getting site under maintenance this morning when you went to your account
Can't Log in to Selfserve Account
I tired logging into self serve these last few days, and cannot get in. Tried clearing browser history, trued new browsers, resetting my password - all to no avail. Any suggestions? Account username is xxxxxxxxxxxxxxxxx
Payments
Hi,Something is wrong with the links on the website. I can access "my account page" but when I try to go to make a payment I get the error code 404, something is wrong with the page and other pages as well. The only page that works is the "my account...
$25 RAF
Has any one used their referral for the $25 RAF?Were you texted that you received it?Can you see it in My Rewards or My Account?
Resolved! Temporary number and Port in
Hello, I have a general question about porting in. For example, I activate and get a new temporary phone number from number pool. After a couple days, am I able to change my temporary number to my real number from other carrier?Thanks
US mobile and data coverage
Hi,At present I am having Canada wide coverage. Going to USA for one week. Can not figure out which add on to subscribe for data as well as phone service. Any one can suggest from your experience.Thanks
Texts
Mine and my husband's phones will not send or receive text messages. We have been in Alaska for 3 weeks and did not use our phones at all because we were unable to add a roaming package on, tried but it didn't work and was given a refund. We have re...
Resolved! US Roaming not showing in Add Ons?
This is what it shows in my payment history, so it should be active - but it’s not showing up in my Add-On Usage. Does it just take a bit? Going to the US tomorrow so really need it working by then.
Cannot connect to service
I switched from Telus two days ago. My phone number didn’t get transferred from them until the next day. Now I can’t get service from Public on my phone. My new SIM is activated
Resolved! 3X Points-Back, has anyone received theirs?
Just switched one line from Koodo (I really prefer the old reward system with the existing old PM line) Supposed to get 3x points-back for 6 points, but the system only showed 2.0XX points. Would like to know when the extra 2X points will be credited...
Switches plans and now I'm having issues with text and calling
I can't call most of the people on my contact list. If I send a text most don't reach the recipient I've tested with several people. I've tried restarting my phone several times but the only thing I changed recently was my plan it still had unlimited...
Cannot log in to My Account
I have tried to log into my Public Mobile account and I was prompted for the verification. I went through the process of entering the 6 digit code sent to me and now I'm not receiving anything. I need to take off the current payment card and add a di...
Resolved! Issues porting in from 7-11 Speak out
Hello, I just submitted a port in request for my current number, which is with 7-11 Speak out, and I recieved a message from Public mobile saying that I entered an incorrect account number. I used my ten digit phone number for the account number. Cou...
Data Add-on 1 GB
So I'm looking at my account online and I don't see the Data Add-On that I purchased on August 18th for $15? I received a text saying that my 250 MB has been used up, but I don't see where the data add-on as been used? I checked my usage history an...
Back to school plan (55$ for 20gigs)
Hi! I was wondering if I switch my old plan to the back to school plan, would I lose my add ons? (example, Holidays and promos)
Problems with Receiving Incoming Calls
I just switched from Bell to Public Mobile. Before I put in my new SIM card, I texted YES to transfer my number to PM. After I set everything up, and PM said my registration was successful, I put in my new SIM card. I am able to make outgoing calls a...
Resolved! Ordered a phone and no SIM card was with it.
Hi I ordered a phone last week, and it arrived yesterday with no SIM card. How do I get a SIM card sent to me? Or can I pick one up somewhere? ThanksDonna
Resolved! I moved from QC to AB
Ioved from QC to AB does Public mobile cover AB. I have no phone do I have to buy a new SIM card?
Resolved! problems with number transfer from land line to public mobile.
Hello New user. Trying to transfer Telus land line number to public mobile. The number is still active as i am still paying for it. The activation went smooth but still no service on cellphone. Unlocked Iphone7. Do I have to contact Telus directl...
Resolved! Talking to Public Support person?
What's the phone number to Public?
problems with receiving text and sending text to Android phones
new to PM , I have an iPhone and I'm unable to send or receive texts to Android phon
Get started and payment still no outgoing calls
from freedom mobile to public mobilesget started and finished payment with public mobile but out going call and message not working.How to solve.
