Community

Resolved! change a sim card

Resolved! Hi. For one of my other PM A/C's. when trying to do manual payment, the Payment Toggle is greyed out

Need to know what happened and how to rectify Thanks

Resolved! Payment

Hi, I'm trying to make a payment, but the message keeps saying, You have enough money on your account already, but my phone is not working. When I call my phone says your account is suspended, make a payment.

Resolved! Porting Koodo Phone Numbers

Hi,  I set up myself and my wife on Public Mobile at the local Walmart today. The gentlemen working set us up with temporary phone numbers and said we should speak to a moderator on the community board with porting our numbers from Koodo. I have read...

Resolved! Used "INTL Long Distance" despite no INTL long distance calls?

I'm having a really hard time grasping how Public Mobile calculates it's usage. I don't make phone calls on a regular basis and if I do, it's never international. I have the boosters from the holidays which are slowly being used despite this. Is ther...

Resolved! Problem receiving text message

Hi, I have been a public mobile user for almost 2 years. Always used the $15 plan. Never had a problem until this month. I have noticed that I haven't been receiving text messages for a couple of weeks. I can receive iMessages but cannot receive text...

Resolved! Changed Phones

Since switching to Public Mobile I have been using an unlocked LG G6. Today the phone died, charger port is broken and will no longer charge.I had my previous phone which was an LG G4. I called Bell, unlocked the phone and inserted my Public Mobile S...

Resolved! Re: How to get restricted phone number information from incoming call?

Hello,I had recently lost a bicycle via theft and someone with a restricted number just called me stating that they have it. They wanted ransom money for it and hung up when I mentioned that I have cops involved. What is the procedure to get Public M...

Resolved! Customer history

My apologies if this question has been posted before.  I've spent about 15 minutes searching for the answer in my self-serve account. Is here anywhere in my self-serve account I can find out how long I have been a Public Mobile customer?I've looked a...

Resolved! Family plan for $15 province-wide plan?

Does public mobile offer any kind of family discount or perks for 4 members switching to the $15 province-wide plan?

Resolved! store locator doesn't work

The store locator doesn't seem to be working. Is there a public mobile store close by to my location which is around 2250 Victoria Park Ave, North York, ON M1R 1V9? I'm interested in purchasing some SIM cards.

Resolved! Automatic add-on to $15 province-wide plan

Hi,I'm interesting in getting the $15 province-wide plan, but I am concerned that the 100 minutes of talk is too little. So, I wanted to know if there was a way to automatically add the "500 Canada Wide Long Distance Minutes" add-on if I ever used up...

Resolved! International Texting

Quick question, (just to confirm) my 40 $/month plan includes international texting. Does international texting mean when I am in Canada I can text international numbers, or does it mean if I am in another country (say the USA) I can text USA numbers...