Charged for a plan I didn’t get

[LiamB4]

I payed for the new student plan but I only received the 10.5 gb at 3G speed, but I was charged for the student plan. 

[esjliv]

How do you know you didn't get the new plan @LiamB4 ? Call 611 and check your data balance, it is tell you higher than your old plan?

[Alexandf]

@LiamB4 

Try different browser. Try incognito mode. Clear browser cache,cookie, Try refresh.

not see it,, PM support send private message CS_Agent at: ask them to fix it

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

(envelope icon on the top right) CS_Agent will reply you there.

[hairbag1]

[dust2dust · Accepted solution]

Click on the little spinner refresh icons lower down. That might show the new plan. Or try incognito mode.