Just activated service but it's not working properly

[Andrime]

Just activated $29 can us mex plan. Everything went well, installed esim but it says the data is connected and there is reception, but I'm not able to send any text or use my data for the internet. Weirdly enough, I can still receive texts from their eversafe verification app... and can receive phone calls. Tried all the other things recommended by people/FAQ, like resetting mobile network, turning off phones for 5 min, etc but still not working. My credit card was charged as well so I don't know what's going on. I tried to contact the support but still no reply yet. Anyone got any ideas as to how to fix this problem? Thanks in advance.

[Andrime]

Yes regular texts from friends aren't working. Submitted the ticket, it's been 5 hours now hopefully they will respond soon. Thanks for your help

[hTideGnow]

hi @Andrime the other text , you meant 2FA? it is normal 2FA will work couple days after activation 

but if you cannot receive regular text from friends, then there is a problem.  you need to ask PM to check

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Andrime]

I checked the APN setting, they all seem correct. Wierd thing is it still receive verification texts from public mobile when I try to log in to the account..  Just non other texts 

[Andrime]

Unfortunately I tried that as well,  but no luck

[slusagm]

have you tried Reset Network on your phone?

and does data and text work if you change network mode to 3G?

[hTideGnow]

hi @Andrime if data and text an issue, it is a oe9b with APN settings.  What phone do you have?

Start with a reboot and Reset network settings

if that does not work, check and update APN

APN: sp.mb.com
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: mmscproxy.mobility.ca
MMS port: 8799
MCC: 302
MNC: 220
APN Type: default,supl,mms

[eddieO]

Have you tried rebooting your phone, this can sometimes fix the problem

[Andrime]

I did not transfer my number yet. This all happened after activating my subscription. 😞

[eddieO]

@Andrime how long has it been since your transferred your number over? It can take a few hours for it to be fully ready.

As for hearing back from a support agent, that too can take a few hours to hear back from them depending on how busy they are. Keep an eye on your community inbox and hopefully you'll hear something soon