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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2373 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 4149 Views
  • 35 replies
  • 15 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 35110 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 47034 Views
  • 182 replies
  • 30 Bravos

Resolved! Number transfer

How long does it usually take to transfer a phone number from another provider to your new Public Mobile account? 

Zuochen by Good Citizen / Bon Citoyen
  • 1149 Views
  • 12 replies
  • 0 Bravos

Roaming

Going to a cruise in Caribbean, St Croix, St Thomas, St Lucia and st Kitts, is there a roaming package that I can buy as add-on?

Mateng by Good Citizen / Bon Citoyen
  • 562 Views
  • 4 replies
  • 0 Bravos

Resolved! Downgrade to Talk and Text only plans.

I am currently on the 34$/month plan which is 50GB CAN/US and unlimited calling in the two. Great deal. I will however be travelling extensively to Europe for the next few months so I will not need all this data (plus the PM has no coverage outside U...

NorskCanuck by Great Neighbour / Super Voisin
  • 743 Views
  • 4 replies
  • 0 Bravos

Sim delivery

I ordered my sim on the 5 th of july I haven’t received it yet how long does it usually take to get the sim delivered 

Jetlin by Great Neighbour / Super Voisin
  • 534 Views
  • 6 replies
  • 0 Bravos

Accounts locked!

I had to create a new community account to make this post. My account and the account I manage for my mom are both locked. It says try again after a certain period of time and it still says locked. I try putting in a ticket and I keep getting looped ...

ElizabethDB82 by Great Neighbour / Super Voisin
  • 294 Views
  • 1 replies
  • 1 Bravos

Activation transfering number did not work

I am getting an activation error saying something went wrong when the app attempted to transfer my number. Now when I open the app, the app is stuck in the error. Please advise!

ladystrong by Great Neighbour / Super Voisin
  • 279 Views
  • 1 replies
  • 0 Bravos

Usage for DATA and CALLS.

 Date/TimeUsage TypeDuration/Data UsageOriginating Phone NumberDestination Phone NumberJul 15, 2024 14:58Outgoing Call00:04 Min1 (587)xxxxxxxxxxxxxxxx1 (306) 580-4001Jul 14, 2024 00:13Data14.02 MB  Jul 14, 2024 00:15Data0.00 MB  Jul 13, 2024 00:04Dat...

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zubar by Great Neighbour / Super Voisin
  • 332 Views
  • 1 replies
  • 0 Bravos

Resolved! Need help processing payment

Hello I need help with payment the credit card is on file but it didn't charge my credit card in July and my phone is suspended. I try to pay on my logging in but when I click on pay button nothing happens, the button doesn't work. It spins for a sec...

Xintian by Great Neighbour / Super Voisin
  • 1002 Views
  • 8 replies
  • 0 Bravos

New plans for new customers. Only.

We were with PM for the last 5 years, but what's happening now is... very weird.Fizz (MB) has so great plans, and PM now has even better plans. For new activations only. Seriously, guys?Make those plans available for your loyal customers, otherwise y...

RomanTheKing by Great Neighbour / Super Voisin
  • 1122 Views
  • 11 replies
  • 4 Bravos

My data has not been working for the past year

Hey guys,has any of you not been able to use your data? i haven't been able to use it for the past year and tried several times to contact customer support to no avail. They are also very lousy at customer service, removed my old rewards without even...

TXx041 by Great Neighbour / Super Voisin
  • 490 Views
  • 3 replies
  • 0 Bravos

Can I cancel my new subscription

Hi, I recently decided to switch to Public mobile, paid for the plan, waiting for SIM but it taking so long for the sim to arrive. Switched to bell plan due to deal for Lucky mobile customers. Is it possible to get refund for money paid for the month...

Amardha by Great Neighbour / Super Voisin
  • 405 Views
  • 2 replies
  • 0 Bravos

account log in # xxxxxxxxxxxxxxxxxxx

anybody not able to log in today Monday July 15/2024...? I am trying since early this morning...dozen of code numbers..nothing going...am I alone in this darn mess..?

dominic11 by Good Citizen / Bon Citoyen
  • 33887 Views
  • 6 replies
  • 0 Bravos

Points

how many points do I get for posting or asking in the community?

Mateng by Good Citizen / Bon Citoyen
  • 755 Views
  • 5 replies
  • 1 Bravos

Resolved! How long does it take for an agent to reach back to you?

I have been having issues with my transferring my old number, it has been over a week since i first activated my sim card and went through the whole process. My old phone company sent me the request to transfer my number and all that stuff and yet i ...

ST123 by Good Citizen / Bon Citoyen
  • 841 Views
  • 8 replies
  • 1 Bravos

Resolved! What difference does 5G/5G+ make for every day phone use?

Hi there, With all the hype around 5G/5G+, I'm wondering what it's good for? I have 3G and am completely happy with my phone. What is the difference? When is 5G actually beneficial? Is it only for certain (new) phones? Can new phones even run on 3G? ...

MTess by Great Neighbour / Super Voisin
  • 1598 Views
  • 9 replies
  • 1 Bravos

ESim

If a phone has been factory reset would the e sim be erased aswell? I have a stolen phone but it still seems to be receiving texts im wondering if this would be the case if there was no e sim found. Looking for clarity on this subject. Thanks in adva...

yeahfood by Good Citizen / Bon Citoyen
  • 535 Views
  • 4 replies
  • 0 Bravos

Accouny and extra charges

Why was I charged an additional month after ending service? Why can I no longer access my account? If unanswered will report as fraudulent charges.

MACooper1 by Great Neighbour / Super Voisin
  • 582 Views
  • 5 replies
  • 1 Bravos

3 weeks still no sim

Quick to take payment but still no sim after almost a month. Will not let me submit a ticket either.

lorieshaw71 by Great Neighbour / Super Voisin
  • 305 Views
  • 2 replies
  • 0 Bravos

No account in over a year but still getting charged

I hope someone can help me to understand why public mobile is taking money from my bank account over a year after ending services with them, and why it's impossible to talk to a representative on the phone?

Msmelc79 by Great Neighbour / Super Voisin
  • 627 Views
  • 7 replies
  • 0 Bravos

Ketchikan Alaska- I have service!

I recently switched to the Canada /US plan and we are cruising in Alaska. Today we are in Ketchikan and I have a great signal with service. After reviewing past community posts a couple weeks ago, I did t expect to have any service in Alaska. Yay Pub...

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DDM69 by Deputy Mayor / Adjoint au Maire
  • 1112 Views
  • 5 replies
  • 5 Bravos

how to fix Call settings error Network or SIM card error?

how to fix Call settings error Network or SIM card error?It used to work but stopped working few weeks ago. Tried reset, reboot phone. re-inserted SIM card etc...Nothing works. so cannot forward phone call to a different phone.

Donmoto by Great Neighbour / Super Voisin
  • 1248 Views
  • 2 replies
  • 0 Bravos

Account still on hold even though the payment have gone through

I was trying to pay my balance, I had topped up my funds and when I was trying to pay, it still says my account is on hold and i needed to pay, the available fund was back. But, my cycle was back to zero. I tried changing my subscription in the hopes...

alliahlucero by Great Neighbour / Super Voisin
  • 586 Views
  • 5 replies
  • 0 Bravos

When does old loyalty points kick in ?

Hi,My rewards for references have kicked in the new points program, but I'm still waiting on my loyalty points to show up.When are they going to kick in ?  And how will I get the points for the months you will have miss during the transition ?Thanks.

Deçu01 by Good Citizen / Bon Citoyen
  • 664 Views
  • 5 replies
  • 1 Bravos

notice that my account is on hold until payment

Why am I getting notice that my account is on hold until payment when I have automatic payment, I have a receipt for this months payment AND my phone services still work

Brian21 by Great Neighbour / Super Voisin
  • 286 Views
  • 2 replies
  • 0 Bravos
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