Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

New Customer - Inbound SMS Blocked

Hi everyone, I am a new customer with Public. I signed up some weeks back but only activated the phone a week ago. I realised that I cannot receive inbound SMS. I made a ticket with Public and it's been a nightmare. Close to 48 hrs of Dear John respo...

$10 Promo Credit

I did not receive my $10 credit for being referred by an existing Public customer. The promo code I was given was xxxxxx. It did not work when I entered it. I was referred by xxxxxx.

I need help, but I can’t submit a ticket

Because some of the fields don’t workSo I can’t submit. I already paid for a subscription, but I need to contact for further assistance.

Resolved! Data carry over?

I'm new to Public Mobile and was wondering if I don't use all of my data, does it carry over into the next month? I currently have the 3 month/$19 plan.

Referrals

I forgot to enter the referral code when I signed up.

How to turn off verification for account?

When I try to log into my account, it asks for a verification code but if my phone service doesn’t work then I can’t get a verification code to log into my account. How do I turn it off?

Can't activate sim card

Just got a new SIM card and I can't activate it. The app doesn't work. I get an error message. It says " Error something went wrong. Please try again." I've closed and retried. Restarted phone, nothing works. So then I tried the website and after 2 f...

Unable to get into public mobile account

Have tried unsuccessfully 3 times to get into acct. keeps saying password incorrect. Have changed PW 3 times, received passcodes and entered, all looks fine, enter password and says error.

New Comer Problem

I just switched to public mobile. I can make phone calls but I cannot text. And, I have no data.

Resolved! Can't activate new SIM

I tried activating a new SIM (I'm a new customer, and not a happy one) and it won't work on either the app or the web-site. The chatbot is useless, and there is no way to contact customer service.I'm very close to giving up and getting my money back ...

International call doesn't work for my country

I want to call my country Iran but international calling doesn't work for my country how can I call my country. Please answer the guys that know about that. Sometimes I get answers from someone who doesn't know anything they only want to collect poin...

Stuck in an activation.

How is it possible to get the payment out of ''calculation'' status when activating a device. It does it on different pages, networks, or any device you try to do it with. Thank You.

unable to activate new public mobile sim card

I am unable to move my existing number from Phonebox (Rogers) to Public mobile.I have already provided the account number that phonebox gave me but last agent claimed the account number is not valid I have double checked with them and they confirmed ...

eSIM

My sim load incorrectly my phone number say no sim and the eSIM says use as business can someone help?

Rollover data on $15 plan

Hi,I'm currently on a $15 250MB plan. Would it possible to rollover unused data?Thanks.

Why is my phone on emergency calls only

Hi, my phone is always payed through pre authorized payments. Missed one as my card happenned to be full, payed it down and then proceeded to pay manually, I also made a subscription change which should begin at the start of my next billing cycle on...

Cancel my subscription

I recently brought new phone with Telus and got a new number. How do I cancel my subscription with public mobile?

Didn't get the txt message to confirm full access

Signed up and choose esim Replied to port txt from Telus looks like everything went through Went into the app and it said we need to confirm for full access but we don't get the txt message. Tried to resend it but still nothing What can I do nex...

why can't I activate my physical SIM?

Trying to port over from Telus and using a physical SIM, had some friends do the same transfer this week and it worked fine. The error message I'm getting is that my account number and my phone number do not match but I have triple-checked this infor...

"New interface" - new user name + where . . .

I don't log into my account often. To me, this is new interface.Questions:1. Normal to need to setup new user name? I did have it when I setup in 2019. I cannot use old user name (system said already in use)?2. Where do I find the listing of all...

Suspend account - rewards and new referral?

From PM online account "You can still access Public Points if you’re in suspend. You will also continue to earn rewards you’re eligible for . . . "If I suspend account for 90 days, questions:1. Only receive rewards (referral+5% plan points) when ren...

Cellular data not working

Tired of this. Signed up two phones cellular data works on the one phone but not on the other. What is going on

my eSim is not activating and it says to contact cx support

my eSim is not activating and it says to contact cx supportfeeling SUPER frustrated as I'm getting the run-around on this website, and it's also trying to text me to 'confirm full access' but I'm not getting any texts

Resolved! App is not sending me a code for eversafebeen five hours and can't receive calls

Resolved! Possible stolen phone number

On June 27 I got an email asking for feedback for customer service but I never contacted customer service. I got a text from someone I don’t know today on June 28 asking who I was, and in that conversation I found that they got a phone call that left...

esim

So I signed up to public mobile today and its been a Hassel. I thought my phone (samasung 20+) was compatible with the Esim but I guess it not. Now I cant get past the activation part in the app, so im stuck and cant do anything. Any help on this wo...

Resolved! Data plan

I was looking to get the $34 Canada and US phone plan, I'll be living in the States for 9 months and home in Ontario for 3 months, does this plan work if your in the States that long?

How Do I send a message to a CS agent

I opened a ticket yesterday and no one has got back to me. I re opened another ticket. MY next step is reaching out to a CS Agent. I went to message but who do i type to? @CS_Agent ? For some reason doesnt appear when i try to send themessage

Cancel service

Hello, I was looking forward to being a Public customer. I signed up for your service, bought a SIM card, installed it, and hoped all would be well. I did not get any service and it took so long for you to reach out to my cell company to port the num...