No service

[Badge9303]

Hello,

I am unable to to make or receive phone calls and have no internet. I turn off and on my cellular plan, and restarted my phone. Same issue.

Any suggestions how to fix the problem?

[hairbag1]

@Badge9303 

log in to your account to see if your account is still active or suspended.

It could also be a localized network issue in your area. Where are you located ? 

https://www.telus.com/en/bc/outages

[hairbag1]

Data and text still work even when 3G is shut down… it only affects talk.

[Socrates8567]

Hello.

Please dial 611 on your phone and check the status of your account. Is it paid up? 

Also, what phone are you using? Could it be a 3G problem since 3G is being slowly removed from public mobile.

Have you tried a network reset on your phone?