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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

How accurate is the data monitor on PM website

HiJust curious..yesterday it says .04 of a gig used..the day before .14 today .18 . I just have a simple 1 gig per month usage which is more than enough for mePhone says 95 megs thanks

Lost phone

My son lost his phone and I can’t login to my account because the verification code goes to his lost phone. I need to cancel the subscription. Help please.

Resolved! Rewards

New here. How do I earn more reward points?

Why would Public prefer to loose $348 per year rather than $12?

I’m on a $30 4G plan and saw the advertised $29 5g plan and wanted to switch it turns out I can’t do so in my account so I reached out to a CSA on here and he told me that he doesn’t have the ability to change my plan! why do they want me to port to...

unable to complete activation

Hi, Signed up, got a sim, downloaded the app and tried to activate. I get to a point where it asks for a confirmation code sent to my new number in order to proceed but no text comes in. Please help!

Re: Public mobile customer service number?

sms don't work

Buffering while watching videos

My phone is always buffering on Facebook videos when I’m on public mobile but not when I switch to wifi. Does anyone know why this is happening. It did not do this when I switched to Public Mobile 2 months ago.

Joey 25

I need help changing my email becuse i have no access to the old one

Text attachments

I have an iPhone 14 Pro and can’t send text with attachments to non iPhones. I can send a regular text but cannot send a text with an attachment.

Confused Number Transfer and Actuation

My phone is working fine now under Public Mobile service after subscribed the plan, installed eSIM, transferred the number from previous carrier, entered credit card & referral code and completed payment. However, I am still required to finish the la...

Change phone carier

Hello, I tried to change from another phone carrier to Public Mobile. The first attempt failed, so my old phone carrier said I need to re-initiate it from Public. How can I do it?Thank you!

Public Mobile Charged Me Twice

I was charged twice by Public Mobile for my last bill, on the exact same date, but this is not reflecting on my payment history. My credit card has two charges for the same amount from Public Mobile and I am having a very hard time reaching the suppo...

Resolved! is the boxing day deal still going

hi guys,I know the boxing day deal ends on Jan 6th, but I can still see it.can I still get the boxing deal today (Jan 7th)?Thanks

Unauthorized Payment

HelloI recently noticed a charge of $39.55 from Public Mobile on my TD account, but I do not use Public Mobile services nor have I authorized this transaction.Could you please investigate this matter and let me know why this charge occurred? If it wa...

no data

Hi I am at my work. but I dont want to use work wifi. I turned off wifi, turn on data. but there is data sign on my phone, seems no data even I turn on data.

Resolved! New subscriber, can’t make calls

I switched over from Bell 2 days ago. I went through the porting process, and kept my old number. I got call to confirm and everything seemed fine yesterday. But I cannot make outgoing calls. I can text and data works fine but no outgoing calls wi...

Wrong ESN/ MEID message from Public.

I got a text saying I put in the wrong ESN/ MEID message from Public? My old provider sent me a message confirming the port but it hasnt happened yet.I want to talk to somebody from customer service to re-trigger the process.

Resolved! $29.00 5g Canada,US, and Mexico plan

Would like to know if this 5g plan works in Mexico. We go there for the winter and would be nice to use our Public Mobile plan. Already found out that it does not seem to work when calling Mexico from my home here in Canada. If this plan does not wor...

Adding payment from a US credit card

The PM form for payment only asks for a Postal code not a Zip code. It states that US credit cards are accepted . I cannot input my info n now my acct of over 3 yrs is suspended!!!( After several attempts)

Port in number update

Hello. Ported in my number, 4 days ago. Works fine for everyday use.Problem is, when I try to log into my online account (incognito mode to test) it sends an sms to the previous number. I then switch to email verification to get in. But......How long...

‌‌‌‌ ‌‌ ▇▇ Why Public Mobile Should Introduce Wi-Fi Calling ‌‌ ‌‌‌‌▇▇

Making multiple threads and posts saying the same thing just to give yourself solutions and bravos is a violation of the terms of service and is considered gaming.

Puk

I need Puk code

Please cancel port request to public

Hey, I confirmed porting over to public but it says there is an incorrect account number entered. I have decided to actually stay with Fizz so please cancel the port request

Cancel

Please cancel the account, it was for a seasonal operation. xxxxxxxxxxxxxx@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Please credit back to November 1st, the phone was not used past this date. It was extremely difficult in contacting and canceling.The passwor...

Resolved! Refund for inactivated plan

Dear there, I purchased the $35 75G canada us and mecixo plan and realized I could not change as the current phone and plan belong to the company I work (Epp), i have not activated my plan yet, any chance for a refund? Thanks Iris

Resolved! $29 deal 20GB data Canada, US and Mexico+Unlimited Canada, US, Mexico minutes

Can someone please tell me that this $29 deal will allow me to: 1. Get data up to 20GB while I'm travelling in the US or Mexico even if I'm showing as "roaming'?2. That I can make unlimited calls to Canadian numbers while I'm travelling in the US or ...

Subscription didn't change to the one I chose upon renewal

I apply to change my plan back during Boxing Day for the plan, and chose to change it upon renewal, which was a few days ago. There was a confirmation on the subscription and add-ons screen to that new plan when I did it. However, when I checked to...

Response Time

duplicate thread

Resolved! CAN-US-Mexico Plan doesn't work

Hello! I'm in Mexico right now with the CAN-US-MEX plan and it keeps popping up that my roaming is off. It says I'm connected to "TelCel" but I can't access my data. I can phone and text message but my cellular data does not work. How do I fix this?

Forgot to enter referral code when signing up

When I signed up I forgot to enter the referral code, could you help me out here? Referral code was ******

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