Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My partner is locked out of his public mobile account. Contrary to Public's assertion that this happens after 5 failed logins, it happens after a single failed login each time. Also, when he goes through the password change process, after receiving 2...
Hi, everyone! I have paid 90days plan with SIM CARD. I paid total around 75.71 CAD.....But I could see same pages(Credit card Infor and selecta plan)when I click the resume activation button on public mobile website for activation........Is it going ...
Order SIM card, after 1 week still not received.
Good morning allGezz this place and service is way more confusing glitchy than it used to be. I've been with public mobile since the beginning basically... well correction I was until last year I had to go back home for some family issues, stayed qui...
I'm in the U.S. and purchased a roaming ad on but Public Mobile isn't recognizing my purchase.
I haven't received my sim yet. Also the Mobile phone I'm using that is from India so indian play store doesn't allow me to download the public Mobile app. It says not available in your region. Please help me.
1. There are no hidden roaming fees when travelling between US and Canada right? I would still be paying $34 every month for unlimited talk text and 50GB data irrespective of where I am? 2. What happens when my Canadian family calls my Canadian numbe...
and I need to buy him a new SIM he cant log in to my account I have read this
After typing my email and password correctly, it will displayGOOD MORNING YANGFANLET’S COMPLETE YOUR ACTIVATION.Resume Activation Go to Login PageAnd after clicking "Resume Activation", the problem appears, it always says:WE ENCOUNTERED AN ERRO...
Hi,I created an account but something went wrong when installing the eSIM through the publicmobile app.Now my account and number is shown active but not installed on the phone.When trying to login to my account (email and password) I get the security...
How come my bill went up this month
Phone died and email attached to phone is nonexistant and therefore unable to login via code prompt. Can you please transfer account to this email? I am willing to undergo a body cavity-like search to prove my identity if you need credit card/address...
Hello, I just activated this service yesterday, data works fine, I can call someone, but when some else calls me, my phone rings, but only rings once, and about 6 seconds, call will go to the voice mail, this caused me missed a lot of calls, I feel t...
I just transferred my number yesterday but nothing works since?
I can make calls on my phone but have no data. I have tried rebooting, plane mode etc. Is anyone else having problems?
I can't login tonight, it was the same last night. Is the public mobile website down?
No service, emergency calls only, even though I have a working sim and an esim. Phone recognizes both sims but won't allow service. Why? How does it get fixed?
I am in US now. But can not use roaming voice and us data which I purchased as ad-ons. Pls solve problems or refund it
I’m locked out of my account. Says to wait an hour due to too many log in attempts but I’ve been waiting for 2 weeks. Suggestions?
Hey guys, just wondering if you are on a call talking to someone and your phone cuts off. You ring the person back up and you could be talking and it happens again and again and again?
I need some clarification on plans and switching procedure, keeping numbers, and switching multiple numbers please as I a interested in leaving telus and joining public mobile.I am however concerned about the difficulty I have experienced in getting ...
Hi there!I previously had a 3G plan and recently upgraded to a 4G plan. My iPhone however, only has/shows 3G and LTE in my cellular settings.Can anyone assist me with this?Many thanks!
How do I activate the 240 gb. It says 80/150 days. And not used. How do I get it activated. Thank you.
This month I had to purchase a lower subscription plan because I'm up to my eyeballs deep in medical supplies in an attempt to save my big toes( 1 on each foot ) from going full on gangrenis and I figured I could comfortably do so as I had a 4gb holi...
Hello all,I'm desperately needing your help! Everything seems broken after I ported my Koodo number into a brand new Public Mobile account with a physical SIM card:1. After I went through porting process through the App, Koodo showing service cancel...
Hi ! I noticed there is a free physical SIM card being offered for new subscriptions. I am considering to avail of this for a friend who will be coming to Canada in July and could benefit from this. The questions I have are:1. Will the free SIM offer...
When I make a phone call, it says that I used all my available minutes. However, my plan is unlimited calling what is happening? Why won’t my phone work?
Hi,I used my partner’s referral code to sign up for Public mobile. I was supposed to get $10 credit for signing up using the referral code, which I never got.How do I go about getting this referral credit now?
There is a new $34 50GB 5G Canada - Wide Plan, now there is currently 7 different plans, which 4 of them are available for existing customers.Activate it soon!It is also listed as LIMITED TIME, which means that Public Mobile may change it to a 20GB o...
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