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Resolved! Reactivating my plan

I suspended my plan for 3 months. I activated today before March 29th as mentioned in the warning message, but I have "PLAN EXPIRED" in red beside my plan info. What does this mean? I topped up before the deadline so I am not sure if my plan is alrea...

Yuel by Good Citizen / Bon Citoyen
  • 246 Views
  • 11 replies
  • 2 Bravos

Resolved! Possible SIM Jacking

My friend, Steve used to be a member of Public Mobile. About 4 months ago he cancelled and went with another service. Now, Suddenly he is receiving emails from the Public Mobile Community that are coming to his email despite the fact that he does not...

djanzen44 by Great Neighbour / Super Voisin
  • 298 Views
  • 3 replies
  • 0 Bravos

Resolved! Can't create ticket, can't send private message to support

Hi all, My ultimate goal is to reset my four-digit Customer Support PIN since I lost the original SMS that specified it when I signed on with PM, and I did not write it down. My bad. I did my homework, read previous posts in this community, and I und...

Login.png Private_Msg.png
xiv by Good Citizen / Bon Citoyen
  • 680 Views
  • 12 replies
  • 1 Bravos

Resolved! Cancel account

I signed up for 4 new phones for my business for COVID curbside. I do not need them any longer and want to cancel. How do I cancel?JIm

Forjim123 by Great Neighbour / Super Voisin
  • 153 Views
  • 9 replies
  • 0 Bravos

Resolved! Fongo Port to PM "cancelled" but I want to continue.

Hey all, I assume this is a "message the mods" problem. Someone have a link how? Anyway, I started a port out of fongo on the 4th March. I read that it can "take up to 2 weeks" so I waited. I can do everything on my phone but receive calls. SMS/MMS a...

BcqNZM7 by Great Neighbour / Super Voisin
  • 311 Views
  • 10 replies
  • 1 Bravos

Resolved! No service suddenly today

Today, I have no signal on my phone suddenly. It worked well this Friday. My account status is "Active." I have tried powering off, then restarttoggle airplane mode off/onreset network connectionsremove SIM card, then reinsertinsert SIM in another ph...

Kai81 by Great Neighbour / Super Voisin
  • 410 Views
  • 12 replies
  • 0 Bravos

Resolved! Transfer phone number

We transferred our old chatter number to public Mobile… some calls were going to the new phone some to the old phone. Now that the chatter is disconnected we can get some calls in but some calls get the service is no longer available

Edfortie by Great Neighbour / Super Voisin
  • 190 Views
  • 8 replies
  • 0 Bravos

Network

My account is active and paid-- I can make calls and texts but I can not get any incoming calls or messages- I flowed the prompts as asked in the help section and now do not know what to do

Carman1 by Great Neighbour / Super Voisin
  • 95 Views
  • 3 replies
  • 0 Bravos

Resolved! New to Public, phone not in service

Yesterday I signed up for Public and transferred my old number (from Koodo). It looks like the number transfer worked, but my phone is not in service. I can't send or receive any texts or calls, and when people try to call me it says my number is not...

buckyyy by Great Neighbour / Super Voisin
  • 128 Views
  • 4 replies
  • 0 Bravos

Flash sales

HiHow long do flash sales last I need to get a SIM card first before I get the current flash sale offered?Current flash sale $25 plan and up for 2g extra for 12 months only

Karen24 by Good Citizen / Bon Citoyen
  • 138 Views
  • 4 replies
  • 0 Bravos

Resolved! Login

I keep having trouble logging in.I think the problem is when I signed up it wouldn't accept my email address so I put in a user name, but now when I put in my email it says it is invalid.Also having trouble texting a emoji or a caricature picture and...

Teresasottile by Great Neighbour / Super Voisin
  • 156 Views
  • 4 replies
  • 0 Bravos

Resolved! Not receiving calls

I transferred to Public Mobile the first time. I ordered a SIM and got a plan and kept the same number. It’s been 20 hours since my plan is activated. I can call others, send text and receive texts but cannot receive calls. Could someone help and/or ...

SaqibS by Great Neighbour / Super Voisin
  • 137 Views
  • 2 replies
  • 0 Bravos

Resolved! Promotion/Badges

HiI don’t know a lot about public community since this is all new for me.I have been promoted and been getting badgesWhat does that all mean???? Is there a benefit to that??Karen

Karen24 by Good Citizen / Bon Citoyen
  • 462 Views
  • 12 replies
  • 1 Bravos

Resolved! 4 digit pin #

I need to reset my 4 digit pin number as soon as possibleplease assist

persaud2021 by Great Neighbour / Super Voisin
  • 654 Views
  • 17 replies
  • 0 Bravos

Resolved! Plan Deal??

HiI need to order my SIM card and it is expected to be mailed in 3-7 days.Does my new phone plan start the day I put the SIM card in or the day I sign up for plan if I was to get plan today??I was looking at the $25 or over plan for the extra 2g for ...

Karen24 by Good Citizen / Bon Citoyen
  • 257 Views
  • 12 replies
  • 0 Bravos

Resolved! Free data

HiWith the new points system will we still have opportunities for free holiday data or free long distance calls Or is that obsolete???

Karen24 by Good Citizen / Bon Citoyen
  • 235 Views
  • 7 replies
  • 1 Bravos

no signals on my phone

Hi,I have zero signals on my phone. I couldn’t make or receive any calls and messages. But I have paid in the method of autopay.

rosa_zh1 by Great Neighbour / Super Voisin
  • 106 Views
  • 4 replies
  • 0 Bravos

Resolved! Nip

Hello, I want to pay by phone the ligne of my son but they keep asking me of a nip and he never put a niphe does not have a account with a emailplease help so i cou;d activited

Mimi8 by Great Neighbour / Super Voisin
  • 218 Views
  • 8 replies
  • 0 Bravos

Resolved! Cannot send message with Public Mobile - error 42

Hello, when I try to send a SMS to this one number is try for a couple minutes then a message pops up at the bottom of my screen saying "Cannot send message with public mobile - error 42" does anyone know what that means or why it's happening?

jp2 by Deputy Mayor / Adjoint au Maire
  • 468 Views
  • 13 replies
  • 0 Bravos

Resolved! US roaming for data and text

I need to add on US roaming and text as we are going to the US and then on a carribbean cruise. When I look at the add-ons, it says 1 GB data for $20 for 10 days. Is that really only $20 for 10 days? And US roaming for unlimited text is $8 for 10 day...

Mlporter by Great Neighbour / Super Voisin
  • 153 Views
  • 5 replies
  • 0 Bravos

Resolved! Friend Referral

I have a plan for my son but now my other son wants a plan If I use referral code for him does my other son who has the old point system still get $1 off each month for his payment that I pay???And my new plan for second son then start the points sys...

Karen24 by Good Citizen / Bon Citoyen
  • 102 Views
  • 3 replies
  • 1 Bravos

Resolved! Overcharged for Add On that I never requested

My credit card was charged $118 for Add-On that I never requested. I raised my ticket 229210-253 two weeks ago on Mar 14 to refund my money however noone is responding to my ticket. How can I talk to Public Mobile management to get my money back ? Li...

lrogalska by Good Citizen / Bon Citoyen
  • 310 Views
  • 21 replies
  • 0 Bravos

No data

I have not had data for over a week. 

Kgreen by Great Neighbour / Super Voisin
  • 111 Views
  • 4 replies
  • 0 Bravos

Resolved! Getting a Refer-A-Friend Reward applied to my account

On March 18 I signed up an individual to Public Mobile and expected the Refer-A-Friend Reward program to give this person a one-time $10.00 credit on his account. This has happened OK. However, I was supposed to receive a monthly Refer-A-Friend Rewar...

JimFawson1 by Good Citizen / Bon Citoyen
  • 181 Views
  • 5 replies
  • 0 Bravos