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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

When will the $29/Month 10GB Can, US, Mex 5G Plan be available for existing customers?

The $29/Month 10GB Data within Canada, the US and Mexico at 5G Speed has been made available for new customers since Black Friday and so I'm wondering if it will ever be made available for existing customers? I'm currently on the $34/Month 15GB Data...

When does the US data roaming addon get applied?

Hi All, How long after purchase does a US roaming data add-on get applied? I received the email after redeeming points for it, and it says, "Your add-on will be applied within 24 hours of redemption". Does this means its not applied right away?I see...

services 'on hold'

I'm confused. I had an issue last week with payment denied from my credit card. took 2 days to sort that out, but it seemed resolved. Now, I'm trying to add international minutes, preferably using my reward points, but i get this notice in red: Yo...

Slow 5G speed for the past week or so

Hi, I have been with PM for about 2 months with the 50GB CAN-US plan and the first month was amazing, 5G speed was impressive. About a week or so, I noticed PM 5G speed has deteriorated...it used to be >200MBps and now it can barely hit 20MBps in tho...

Resolved! Correct Plan Not Reflecting Under Account

In Nov I changed my plan to the $35 50GB Can-US-Mexico plan to start with my next payment date of Dec 10th. On Dec 10th $35 + tax was withdrawn (instead of my old amount of $34). I was just checking my account and under Subscription it still reflects...

Transfer

I need my phone number transfer pc mobile to public mobile thanks

Resolved! Crédit card update

I need to change my crédit card info so l can mai ntain my subscription

Resolved! About the billing what if I want to change my subscription?

Hi there,If I want to change my subscription, since it is in the middle of the month ( today is Dec 16), how will Public Moblie charge me on the billing? Prorated? or something else? Thanks for the help.

How to submit a ticket for support

Resolved! WHY can’t existing members buy Canada/USA/Mexico plan

I see NEW members can sign up for 50gb data Canada/USA/Mexico plans. BUT as a member since 2019 - NO plans for the 3 countries are offered?!!

I want to cancel my plan and get my money back.

HiI didn't get sim card even though I've waited for 2 weeks. It means I didn't activate it yet.Therefore I just want to cancel my plan and get refund. I already got another plan.I hope your rapid answer.

Roaming

Are the plans for Mexico roaming only for Quebec? We are in BC and we want a phone plan that works in Mexico as well. There’s a plan but says for Quebec only but offered on the BC side of the site

not able to download eSIM, and answered yes to transfer phone number to my pervious provider.

not able to download eSIM, and answered yes to transfer phone number to my pervious provider. will i lost my phone number?" can't get any service now

Can not install eSIM after buy the subscription

Dear support,I already bought an eSIM on web browser and the subscription $19 for 1G data.I download the App for my Iphone. However I can active eSIM for my subscription follow the steps of your system.Please help.Thank you!Thi Cam Tu, VO

Switching to a cheaper plan

Hi, I've been with Public mobile for years and I've been very pleased with the simplicity and the plans offered. I made many people switch to those amazing plans.Right now, I have the plan 20 GB for 30 dollars, but I don't need that much data and wou...

Resolved! Swap numbers?

Instead of simply porting my number, can I swap numbers between Public and another provider?

Unsucessful phone number switch

I had one ,the older current sim in my old phone and the new, public mobile sim in my new phone when i did the switch and it did not work out.Now my public mobile sim has restricted access to making phone calls and i just paid for my monthly subscrip...

Phone Service Abroad

I want to confirm the details of my plan as I am travelling. Specifically, the section states I have access to unlimited minutes and messaging in Canada, US, and Mexico. Does this mean I can use my phone to make texts and calls while I am IN Mexico a...

Resolved! text message sent sent offering 6 GB plan

I replied to a text sent saying that they are offering a 6 GB plan for $22. I have always missed the specials around black friday and Christmas as I dont log in regularly.I dont see it in the cue like you usually see when you change plans. I want to ...

Porting a TN from Telus Business

Hey Everyone, I'm attempting to port my TN from a Telus business account to Public. I recently left the company I worked for and was looking to port my TN to Public. When attempting to activate my account it keeps telling me invalid account number/ I...

Disable to send messages

We can't send messages by public mobile servers we are suffering since 3 months

US Roaming plan

Hey There. Have used the US talk and text plan in Maui over the past couple of years....Wonderful! However, after the 15 days are up, there is a very big problem getting another 15 day plan working right away. Is it possible to prepay for 3 or 4 -...

Resolved! How much payment is required?

Hi,How much do I need to pay for next month's service considering the credit on my account? I cannot login to my account to check as my access is unauthorised for 1 year.Thank you,Amit

Want to change plan

Still waiting for sim card to activate new account, but would like to change subscription to $23 plan with 6 g data at 4G speed

Resolved! Different Canada/US/Mexico plans for subscribers

Hi there, I’m trying to switch to the $35 Canada/US/Mexico plans with 50gb of data from my current $40 / 40gb Canada only plan. It’s not available for me to select even though my other family members could switch. The only plan I can get is a $45/75g...

I would like to use my reward points to pay for my bill.

I would like to use my reward points to pay for my bill. What should I do?

Subscription

No payment methods are accepted to buy SIM/activate svc. Bnk says all g2g

mobile carrier bands

I'm looking and changing my phone to a dumb phone, (light phone 3) does public mobile use these bands: The phone uses the following 4GLTE & 5G Bands:B1, B2, B3, B4, B5, B7, B8, B12, B13, B14, B17, B18, B19, B20, B25, B26, B28, B29, B30, B38, B40, B41...

SIM not delivered. Switch to eSIM?

Been since Black Friday trying to get the SIM to activate service. Still not here and nobody knows where it is. Why can't i just switch to an eSIM? Finally getting a live person on the chat and they tell me they can't do it?

Porting number

Your message last night said that the porting failed but the number on my account number now is actually the number I want to port to Public Mobile. I don't know if I succeed or fail in the porting process. Please advise. Also, nobody from Public Mob...

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