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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 825 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3189 Views
  • 31 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 31708 Views
  • 148 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 43634 Views
  • 182 replies
  • 30 Bravos

Calls and subscription

I can't make any phone calls and make and TXT messages . They say my subscription is no longer. When I checked my account online it's active. Just wanted to know why I can't make calls or text messages. 

Watson1520 by Good Citizen / Bon Citoyen
  • 299 Views
  • 2 replies
  • 0 Bravos

Resolved! Adding funds

Hi everyoneI have two accounts (well 3 technically).  One for myself, my son and gramma.  For some reason on my son and gramma's accounts I can always add funds at any point in the month.  On my own, it will only let me add with a payment voucher (ne...

mvizcaino by Great Neighbour / Super Voisin
  • 594 Views
  • 4 replies
  • 0 Bravos

Resolved! imessage

hi just recently joined public mobile yesterday.  all my imessages are being sent as text. has this happened to anyone else.  data works fine.

david7017 by Great Neighbour / Super Voisin
  • 383 Views
  • 2 replies
  • 0 Bravos

Resolved! Can't buy physical SIM anymore ?

I wanted to purchase a physical SIM card and I noticed the option is NOT available anymore in the dashboard.Why has Public Mobile removed the option?What is the current status of Public Mobile selling and shipping SIM cards? How long does it take?tha...

Raul_Davalos by Good Citizen / Bon Citoyen
  • 1110 Views
  • 9 replies
  • 0 Bravos

billing amount change

The automatic top-up on my account went from $8 to $15. Why is this? I made no changes to my account, which I have had for several years. Thank you

So many questions.

If anyone has ever been with Rogers, you know why I am switching. I am just very worried about coverage though. Our 3 older kids will be travelling through out Ontario this summer and having weak coverage in certain areas worries me, especially with ...

Veiama by Great Neighbour / Super Voisin
  • 586 Views
  • 5 replies
  • 0 Bravos

Reward points

Will my reward points be carried over to a new subscription plan if I change my current plan?

Annoying1 by Great Neighbour / Super Voisin
  • 321 Views
  • 2 replies
  • 0 Bravos

Resolved! Pausing subscription question

Hello,I am going to Australia for a month and I’ve read that there are 2 ways to pause the subscription: 1. Removing payment details (manual payment required to renew); and 2. Reporting phone lost or stolen via web. I believe the difference is voicem...

Slee123 by Great Neighbour / Super Voisin
  • 780 Views
  • 3 replies
  • 0 Bravos

Switch to points

I never got my discount on my last bill and no points for the previous month. Now my bill jumped up just over $10.00 now.  edited by computergeek541: profanity removed

c_a_v by Great Neighbour / Super Voisin
  • 407 Views
  • 4 replies
  • 2 Bravos

Don’t know email for my account

I’ve had my phone number with public mobile for over 6 years, when the online sign in service became available I asked my grandson to make me an account. He can’t remember what email he used now and I can’t sign into that account.

Jagir123 by Great Neighbour / Super Voisin
  • 510 Views
  • 4 replies
  • 0 Bravos

Subscription for new activations is better than current clients

How can I get the $21 subscription with 3G of data that is available for new activation without cancelling and reactivating under a new email? There is no one to talk to why isn’t the deals available for exiting customers?? 

Bkle by Great Neighbour / Super Voisin
  • 1125 Views
  • 11 replies
  • 3 Bravos

Calls dropping

Hi All, just wondering if anyone can help me with frequent call drops, I have a iPhone XR, I have tried switching from lte to 3G but it still doesn’t work, I’ve tried shutting down and wait , pull out SIM card & then still put it back & turned phone ...

Irishboy17 by Good Citizen / Bon Citoyen
  • 2550 Views
  • 22 replies
  • 1 Bravos

Resolved! Accessing my account without access to my old email or phone

I lost my phone over the weekend. I got locked out of my email account because I forgot my password which I need my phone number to unlock. When I try to log into my public mobile account it sends a code to my number or my email which I don't have. I...

mlopez2024 by Great Neighbour / Super Voisin
  • 923 Views
  • 5 replies
  • 0 Bravos

Resolved! Code via text

I tried to change my password, and it said it sent a code. The phone number the code went to does not coincide with my phone number. How do we change this so that it uses my phone number?

Jon1980 by Good Citizen / Bon Citoyen
  • 964 Views
  • 7 replies
  • 1 Bravos

Subscriptions

I changed my subscription 2 weeks ago and was supposed to take effect 2 days ago and never did. How do I switch my subscription? Help please

Jon1980 by Good Citizen / Bon Citoyen
  • 355 Views
  • 2 replies
  • 0 Bravos

Resolved! New rewards/old rewards

I have been a PM client for several years. I was receiving loyalty reductions to my charges. Recently I received a message that said, "Thank you for signing up for the new rewards program." I didn't pay attention, but now I see that I have been charg...

Wrascal by Good Citizen / Bon Citoyen
  • 1501 Views
  • 14 replies
  • 1 Bravos

Can I merge rewards points from old PM accounts

I have had a number of accounts with public mobile over the years and am just enquiring if it is possible to merge my loyalty and rewards into my new most recent account somehow. Public mobile really needs to add the feature to have multiple plans un...

Mackcurran by Good Citizen / Bon Citoyen
  • 593 Views
  • 6 replies
  • 0 Bravos

Couldn’t finish activation

Problem occurred when activating, went to the support chat, asked me to sign in to create a work ticket, but after signing in I get a blank screen 

Chnfy by Great Neighbour / Super Voisin
  • 309 Views
  • 2 replies
  • 0 Bravos

Resolved! Looking for suggestions?

Hi! I am in the US for 5-6 months and no longer able to receive calls or texts with PM from Canada. I have been with PM for a few years now.  I want to go with a 4G plan and want to know if there is a calling option as well as texting with 4G interna...

dkpenney by Good Citizen / Bon Citoyen
  • 1225 Views
  • 11 replies
  • 0 Bravos

bad connectivity and call quality since porting from Koodo

I ported over to PM from Koodo 2 months ago and since they are both on the Telus network, I assumed the service would be the same (except for the loss of the call control feature).Unfortunately this is not the case, as my iphone 8 sometimes takes a w...

mc_hammered by Good Citizen / Bon Citoyen
  • 1142 Views
  • 10 replies
  • 0 Bravos

Pricing

Did the monthly plans go up?

Smartgirls by Great Neighbour / Super Voisin
  • 301 Views
  • 1 replies
  • 1 Bravos
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