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Forum Posts

Important Update Regarding Recent SMS Notifications

Hello Community, On October 1, you may have received a text message incorrectly stating that the payment information on your account has expired or is outdated.  We encourage you to visit My Account to verify the payment information on your account i...

Ck_PM by Public Mobile
  • 1085 Views
  • 21 replies
  • 7 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 22509 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 33954 Views
  • 185 replies
  • 27 Bravos

Switch to the US and Canada plan

 I am a recent subscriber and want to switch to the US and Canada plan, do I need to move to another provider and then resubscribe to be able to get it?

ellafacebk by Great Neighbour / Super Voisin
  • 394 Views
  • 3 replies
  • 0 Bravos

Add on

Hi..I purchased an add on yesterday morning and it's been 24hrs and it's still not been activated.  Ticket has been submitted...Did I miss something I should have done?

BJ69 by Good Citizen / Bon Citoyen
  • 366 Views
  • 4 replies
  • 0 Bravos

Data

Why is my data not working when I’m not near wifi ? 

AngelaSears by Good Citizen / Bon Citoyen
  • 612 Views
  • 9 replies
  • 0 Bravos

6 digit code

Not receiving 6 digit code on Samsung s20 fe? Just switched over.

Elizabeth27 by Great Neighbour / Super Voisin
  • 379 Views
  • 4 replies
  • 0 Bravos

Resolved! Sim Transfer

I keep getting a request to transfer my provider for my Sim, but I didn’t request a transfer.  

kledso by Great Neighbour / Super Voisin
  • 364 Views
  • 4 replies
  • 0 Bravos

Stuck at step 6. Subscription not activated

I have Samsung flip 3.Tried esim method, but I am stuck at step 6.'Subscription not activatedsomething did go right while activating your subscription.'I can't do anything through my phone. 'Contact us' just links to empty browser window, so can't ge...

NancyPark by Great Neighbour / Super Voisin
  • 515 Views
  • 5 replies
  • 0 Bravos

Number not transferred?

I requested a transfer from Freedom. My line with freedom is still active and my number is on both public and freedom somehow. When I dial/text from either public or freedom, it shows my original number. I don’t think the transfer has gone through su...

austinh587 by Great Neighbour / Super Voisin
  • 212 Views
  • 2 replies
  • 0 Bravos

Price Matching

Looking to port to Freedom for the 34$ CAN-US  50GB plan, as we do lots of cross border travel. Will Public price match for existing customers? The 34$ 50GB CAN-US plan appears to only be available for new customers. 

Ott2023 by Good Citizen / Bon Citoyen
  • 411 Views
  • 4 replies
  • 0 Bravos

90 day subscription option on the new Canada-US plans?

Is anyone seeing an option for 90 day plans for the new Canada-US promo plans? It says on the subscription plan page: "Choose the speed and subscription that's right for you. Save more with a 90-day subscription" but when I select the 40$ plan, it do...

kennorl by Great Neighbour / Super Voisin
  • 504 Views
  • 5 replies
  • 0 Bravos

My iPhone shows SOS

For the last two days my iPhone shows SOS. Billed pay and no payment issueReset the network and restarted the phone a few times Phone: iPhone 12 mini

Jacob241 by Great Neighbour / Super Voisin
  • 600 Views
  • 7 replies
  • 0 Bravos

New US Canada Plan

HelloWhen I request a subscription change to the new US Canada plan, it doesnt say that the data covers US Canada just like the main website says. See what it shows for me vs the main website Has anyone confirmed its US canada included ?Thanks  

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aliwmarzuk by Great Neighbour / Super Voisin
  • 525 Views
  • 4 replies
  • 0 Bravos

Accidentally clicked esim and can't go back

When I payed my overdue bill I had to put in my sim card number which said it was invalid for whatever reason even though I was just using it like 2 weeks ago. So I hit esim to see if that would work and now on stuck in the activation screen that jus...

Network and Connection strength on trains

Hello everyone, this is my first post on here. I wanted to ask a specific question about my situation and was hoping to get some answers from anyone here with experience. I currently take the via rail for work between the london-toronto corridor and ...

hadielr by Great Neighbour / Super Voisin
  • 306 Views
  • 3 replies
  • 0 Bravos

Resolved! Manual Payment

I've asked about switching my current plan to the new $35 Can/US one and the agent said they can but I'll need to do a manual payment.I've searched through the payment options on my account and I just see a tick box for subscribed or unsubscribe?If s...

DavidHarv by Good Citizen / Bon Citoyen
  • 1018 Views
  • 11 replies
  • 1 Bravos

Transferring Number

Attempted to port out my number, but receiving an error message that my number is inactive. I haven’t cancelled my service and my Sim and number is fully active on my end. What potential issue could there be? 

Ott2023 by Good Citizen / Bon Citoyen
  • 232 Views
  • 2 replies
  • 0 Bravos

$34 50GB Canada US plan

I just switched to public 5 days ago for the promotional $34 50GB plan for 90 days but just today, public started offering the same thing with US included. How do I go about changing this over?! I understand it’s for new activations but I just signed...

Romic87 by Good Citizen / Bon Citoyen
  • 803 Views
  • 6 replies
  • 0 Bravos

Porting did not work

Hi, I’m a new customer and ported my number over to public mobile. I haven’t gotten the port request text message yet despite doing it 24 hours ago. I’ve created a ticket as well and that hasn’t done anything either. How do I get this up and running?...

Thanushan by Great Neighbour / Super Voisin
  • 320 Views
  • 3 replies
  • 1 Bravos

Plan Renwal

Hello, I am unable to renew my monthly plan. It is telling me payment didn’t go through but when I go to pay online the option to pay for the plan does not show up anymore. When attempting to switch plans or find a new way to pay for a plan I cannot ...

Kiernan by Great Neighbour / Super Voisin
  • 206 Views
  • 2 replies
  • 0 Bravos

eSIM didn’t activate when I set it up during the port over.

when I set up my account last night it looked like everything went though and then it said I had to wait for the esim to start working. After an hour it said esim activation failed and I should Contact support.I tried using the QR code that came in m...

Inathani by Great Neighbour / Super Voisin
  • 395 Views
  • 4 replies
  • 0 Bravos

New user, ESIM doesn’t work, what I do from now?

I bought an ESIM yesterday, download it and I waited 5 hours to see if it worked but today I have no service. it’s like the ESIM didn’t download properly… So I deleted the ESIM and I was wondering what do I do now since the QR code don’t seems to be ...

Jemoreauu by Great Neighbour / Super Voisin
  • 187 Views
  • 1 replies
  • 0 Bravos

SIM CARD SMS STORAGE

 my SIM 2 can't receive SMSs, as the phone keeps sending me notifications that the SIM card is full, and yet the phone still has a lot of memory, how can i change my SIM 2 SMS storage to phone storage? 

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Philfacecorp by Great Neighbour / Super Voisin
  • 689 Views
  • 2 replies
  • 0 Bravos
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