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I can't update my payment information for the Subscribed Plan, who knows the reason?

Good Citizen / Bon Citoyen

I would like to update my payment information for the Subscribed Plan to another Canadian credit card, but it's not working for some reason. I'm not sure why.




Unfortunately, a few customers are still having issues with updating credit card information.

You can also try with PM app (with locator on).  If via website, you can also try a different web browser, clear cache or incognito mode.  Or try a different credit card (if available).

Here is some more information:

  • Log out of your account and relog in before updating your card
  • If you attempted to update the same card multiple times please try again tomorrow or today with a different card as there is a daily limit on update attempts for security purposes. 
  • Make sure that your credit card postal code matches your phone number's area code
  • As always, please be sure that you are inputting the correct card details

Model Citizen / Citoyen Modèle

Trying  updating the cc information on the app instead of browser. It worked me on the app.

Good Citizen / Bon Citoyen

I think it should be a bug. And it has been lasting for a long time.

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