3 hours ago
This question is being asked to assist my Aunt who is a public mobile client. She has locked herself out of her account. It says to wait an hour, but even the next day she was not able to change her password. She needs to amend her credit card information on her account as her old card was cancelled and her payment did not go through. What on earth is going on. Can someone please help me? Thank you
2 hours ago
Website is finicky. You can also try to clear cache first, incognito mode or try a different web browser. Or try a different device or the PM app.
3 hours ago
HI @Kim121
in such case, you will need support agent to help. Please submit by message here
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
3 hours ago
please send a message to the CS Agent through the following link so they will help you unlocked the account, and may process the payment and restore the service
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437