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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11098 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22046 Views
  • 181 replies
  • 24 Bravos

Resolved! Number states not in service but business states number working

Hi there, I am trying to get a hold of a business in Ontario by the 1 877 number posted on their website. When I call that number (I'm in BC) an automated voice tells me the number is not in service. I had a friend (in ONT) call that number and she c...

Indigo77 by Good Citizen / Bon Citoyen
  • 1068 Views
  • 24 replies
  • 0 Bravos

Resolved! 6OFF12MO45 Promo

I signed up just over a week ago for the 20GB @ $45 p/m plan.Just noticed on the website that they have a promo ending today, 20GB @ $39 p/m ($6 off pm for 12 months with the 6OFF12MO45 promo code). When I log in and try and add the promo code, it sa...

kappieCA by Great Neighbour / Super Voisin
  • 374 Views
  • 6 replies
  • 0 Bravos

activation

I am trying to activate a new sim card and getting error message to contact support

winstonch by Great Neighbour / Super Voisin
  • 355 Views
  • 10 replies
  • 1 Bravos

Resolved! US Roaming not working

I purchased the US roaming for data, calls and text.  When I was at US, they were not working.  Please review.  Thanks

PatPublic44 by Great Neighbour / Super Voisin
  • 238 Views
  • 3 replies
  • 0 Bravos

Resolved! Unable to login and unable to reactivate my number

I'm looking for some help. My sister is oversea. She got lock out of her account and was unable to may payment for over 90 days. I'm looking to help her reactivate her number or port her number to a new account. But she is unable to login and she is ...

kludge by Great Neighbour / Super Voisin
  • 318 Views
  • 5 replies
  • 0 Bravos

Resolved! Not getting SMS

I am not receiving any texts or verification code other than from public mobile. Please advise.

Sethchoud by Great Neighbour / Super Voisin
  • 179 Views
  • 3 replies
  • 0 Bravos

Resolved! roming to Eastern Europe

Is there an Add-On roaming to Eastern Europe? I can't connect using roaming to my Canadian number from Bulgaria. Does this option exist? I see only UK, US, China etc. but nothing about European countries.Help is appreciated!

vincedaneff by Great Neighbour / Super Voisin
  • 289 Views
  • 6 replies
  • 0 Bravos

Resolved! Wrong credit card billed

Hello all, I travelled on business to the US last month and paid for the one-time US roaming add-on using my work credit card. I am set up on Autopay and found out this morning that my work credit card was just charged for my monthly bill but I need ...

Service

I paid my phone with payment voucher and my service still not working 

Mellymel1987G by Great Neighbour / Super Voisin
  • 97 Views
  • 2 replies
  • 0 Bravos

Resolved! Can't sign in

Is the main website down or something I am trying to log in to re activate my plan

Mrxgreen by Great Neighbour / Super Voisin
  • 232 Views
  • 3 replies
  • 1 Bravos

Cannot acces account

I have been trying to get into my account. I have changed the password several times. Now I need to reset everything if not I am going to try to cancel my public Mobile account.

773 by Great Neighbour / Super Voisin
  • 146 Views
  • 2 replies
  • 0 Bravos

Portin number to Fido

Hey Guys,  I need your help. Unfortunately, my account has been in active and I wish to transfer (portin) the same number to Fido. Fido Says they have sent a request and asked me to wait for an SMS. I have not received an SMS from PM. Please help me ...

obaidomer by Good Citizen / Bon Citoyen
  • 1062 Views
  • 29 replies
  • 1 Bravos

SIM NOT RECD

I HAVE NOT RECD MY SIM CARD TILL NOW AND DO NOT HAVE ANY OPTION TO TRACK THE SAME. REQUEST YOU TO KINDLY CHECK AND SHARE THE TRACKING NUMBER FOR MY SIM. THE ORDER NO IS xxxxx. THE SHIPPING ADDRESS ISxxxxxxxxx

SMINUWILSON by Great Neighbour / Super Voisin
  • 207 Views
  • 3 replies
  • 0 Bravos

Resolved! how are you, happy mothers day

to all the moms happy ❤ day always ❤  my question is more of a technical issue that suddenly occurred last month   my iphone 6 was working Lay's last 3 years here but suddenly found my phone not working and in the end I figured out that my sim card...

antonietta by Good Citizen / Bon Citoyen
  • 497 Views
  • 7 replies
  • 0 Bravos

Plans

Me again…..A couple of months ago, I signed my boyfriend up for the 4G Plan @$35/every 30 days.  We were just looking at his phone, and it’s showing 3G.  I went into his account, and it’s no longer the $35 4G plan.  Looking at the plans that are now ...

TessieBoo by Model Citizen / Citoyen Modèle
  • 333 Views
  • 9 replies
  • 0 Bravos

Message regarding data used @links to members

Hello. Again I have received a txt message saying I've used 75% of my data. No way. I checked my data usage which said I have used less than 1gb of my 4.5gb on my plan. I did update it and it said the same info, less than 1gb used. I am getting p'd o...

Port my number

I'm with Lucky Mobile and am wondering if I can still port my number over even though my account is setup?

Alally by Great Neighbour / Super Voisin
  • 205 Views
  • 4 replies
  • 0 Bravos

Resolved! $15 reward

So if I get the $15 reward it is a discount for every month on my plan?

Glally by Good Citizen / Bon Citoyen
  • 284 Views
  • 6 replies
  • 0 Bravos

Resolved! Very low signa

I’ve been with PM for a few years now, and have always had problems with the mobile signal being ver low, and sometimes nil.  Just wondering if anyone can suggest anything to solve this problem.  It’s becoming annoying when I’m in the middle of an im...

TessieBoo by Model Citizen / Citoyen Modèle
  • 1144 Views
  • 18 replies
  • 0 Bravos

Resolved! $25 Plan

I just signed up a friend and she got the $25 plan which includes 1gig of data. She just got an email that says she only gets 500 mb with her plan/ what’s up?

kristawells by Good Citizen / Bon Citoyen
  • 200 Views
  • 2 replies
  • 0 Bravos

Resolved! Refer a friend question

If I refer a friend to Public mobile, is that point I recieved only happen once in my next bill or do I recieved the point each time on my next billing cycle as long as that person is still with Public mobile?

Glally by Good Citizen / Bon Citoyen
  • 240 Views
  • 3 replies
  • 0 Bravos

transfer phone number

My phone got stolen and I do not have the sim card still. I just want to have THE SAME phone number I had before and just transfer it to a new Sim Card for my new phone. I bought an unregistered sim, but when i put in my number it keeps telling me to...

yesitsme by Great Neighbour / Super Voisin
  • 309 Views
  • 4 replies
  • 0 Bravos

Cancelling Service

I need service cancelled on this phone before the May 24th billing cycle. Account log in attempts and creating an account are not working. Pin unknown. Can verify account by credit card.

Ireneat1970 by Great Neighbour / Super Voisin
  • 296 Views
  • 7 replies
  • 1 Bravos
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