Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have just purchased a plan + SIM. During the purchase process the UI did not let me select a store to pick up SIM . I completed the purchase and now need to wait for SIM to arrive (10 days estimated). Can I change it to be picked up at a store in ...
I keep getting an error when submitting a ticket. It states to enter N/A if im using an eSIM and yet does not allow me to. there is no phone number to speak to anyone. my phone is now in limbo and I cant do anything with it. Have data on public, ...
It seems that the problem I was having yesterday (excessive data usage) is due to the SIM card failing. I would like to know how to get a new one? thank you
I need help transferring my prepaid Koodo number
Hello, I was in thailand 3 months ago and I noticed that I couldn't receive 2FA sms because I guess pm does not have roaming. I guess now time has changed, since royalty program also changed. I see under my plan, there is unlimited international text...
My monthly charges have increased from $28.00 to $35.00 plus GST. I received no notice or expl
I have tried to reach out customer service agent one of agent she ask me to provider her new SIM card serial number and voucher pin than I send it to her but after that she didn’t get back to me I was wondering she will help me to get back my number ...
I've been with PM for 5+ years now. Aside from removing my bonus 1GB data per month, it seems they also removed my annual loyalty rewards as well. ...and they are selling plans to new subscribers for less than their loyal subscribers. I tried op...
On the offers page, it says that I can use a different email to create a new account. Does that mean that it would count as a new activation and I could get the better 4g plan for $21? I currently have the old $15 plan. Are there any downsides to th...
I am locked out from my account. How do I reset it.
Hello, I am currently on the onld $15 plan, that is 100 mins of talk, and unlimimted text and 250mb of data. There is a new $15 plan of unlimited talk and text which I'd like to switch to and save the hassle of switching to the no name phone, bbut wh...
I switched from Roger to public mobile today. It haven been almost 7hrs after switch. How long does it take for complete transfer? I am able to receive and call out , use data but I can’t send out text message and my iMessage can’t send out with my...
I need to talk to support. but can not submit a ticket
I got texted a promo for 40gb for $29 a month reply Yes. I did and my plan hasn't changed
I want to make sure my new account starts billing from today when my number has been correctly ported over and is working, not from June 15th when I opened the account but did not have the number correctly. I would also like to confirm that I have th...
How do I disconnect my credit card and cancel everything?
So I lost my phone and while I was without a phone I had put my service on hold. It was around 2 weeks before I got another phone and unpaused my account. How come my subscription didn’t pause? I have to pay for the time I didn’t use the service? Sho...
Looking to change my subscription to the $34 per month that reads in part:Unlimited Canada-US wide minutes and messaging plus unlimited international text and picture messaging++Number one - I can't reach anything that is referenced by the ++ at the ...
Hi all,I am Chunli Song. I am out of Canada now so I cannot receive the message OTP for logging my account. I linked the phone number with eversafe for receiving 2FA Msg OTP. Now, I only can receive the email verify code. My account is xxxxxxxxxx.co...
Hey,I purchased a US text / call add-on this morning and I'm contacting in regards to the add-on not been applied to my account and / or I cannot call US numbers (for job placement / connections). Thanks and kind regards, xxxxxxxxxxxxxxxxxxxxxxxxxxxx...
Hi, I am pretty oblivious to the changes since I have been on pre-payment for years. I noticed the last 2 months there was a change to my payment and after reading up a bit, it seems like there was a mandatory switch to loyalty programs. From more re...
Hi,I have a ticket open, but they haven't been very responsive today so I'm posting here in case anyone has some information.Trying to get an Public Mobil account going with my existing phone number transferred from Telus has been a horrible experien...
How and where do I go to provide requested information to support?
Hi there, I called Primus and they say they have no record of a request to port my number. It is not possible to submit a ticket. The system is not working. Can someone help me?
Has anyone used this in the US in California for making calls to Canada, data and does it really work. In the US
Hi,I found the location to change my address but when I type my address in Montreal no matches showed up. I tried finding what streets they have in Montreal and they only have two streets called Montreal in ON :When trying to save with my actual addr...
Hi there. I moved from BC to ON and the older place I’m moving into has an intercom system that requires a local / non long distance # if I want to be able to use the intercom system. I really don’t want to change #’s, but can I do this? (Change fro...
Hi. The chatbot recommended I post in here. Coming from Koodo Mobile, postpaid cell account. Subscribed to the public mobile 34 dollar plan. Got my sim today but the app could not activate the sim nor port my number. It asked me to speak to a cu...
Requested an explanation as to why my total data usage is showing as 149mb when the breakdown of usage is less than 50mb. Was told there is a delay in the breakdown and to be assured the usage is correct. Sorry but this is in no way reassuring as thi...
I ported my phone number this morning to Public Mobile. I am able to receive calls and texts and use my data. I am not able to make calls or send text. When I go into settings, this is selected as my primary and says no sim. How can I fix this.
