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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Suspended service

My phone is not working for last 3 days. I talked to Gaby yesterday (in Community) I had ticket (Ticket ID:405554-172) and was told that I needed a voucher for $30. for a payment in April. I got it, and Gaby said that she submitted my voucher to the ...

Rewards

When I go to look at my rewards page all I get is a blank screen. I have waited up to 5 mins with no response. Do I need to do something else besides clicking on the link?

The community seems very helpful, but why are Public Mobile's agents so terrible?

The community seems very helpful, but why are Public Mobile's agents so terrible?Please share your experiences so we can pass them on to Public Mobile's staff. Your feedback can help them improve their service by understanding what needs attention.Ha...

Vacation mode

I would like to put my phone into a vacation mode for two month. How can I do that?

About my payment method

I transferred my phone number to another company today. So I will not receive any charge from next month, isn't it? I set up automatic pay when I used public mobile. Thank you so much.

Not connecting to data

I have 100mbs of data, my phone won't connect to internet via data and I've only used 42 mbs

Physical SIM to E-SIM for someone who switches between smart phone and "dumb" phone...

Hello good people of the Public Mobile universe,I have two phones, and I switch my SIM between them. I typically use my "dumb" phone (a Punk MP02) during the week, and on the weekend I use my iPhone. My iPhone 8 died, so I got an iPhone 13 Mini, not ...

Data

My new cycle started on June 22. But my data has been used 100mb, I didn’t use that much

Changing subscription - $29 for 40Gb

I'm currently on a $19 per month 90 day subscription however I have decided that I need more data. I would like to change to the $29 per month subscription however there is a difference in the amount of data when I try to upgrade. On the website it o...

Resolved! In the United States, getting a roaming message, but have the Canada/US plan

Hi,My wife just landed in Sacremento, she has the same plan I do, the 50GB US/Canada plan.When she landed she received this text message:"Public Mobile here. Welcome to USA! You can get a U.S. roaming add-on for as low as $10 for 15 days. Customers u...

My wife's phone just got stolen. I need to freeze her account for her.

How do I do this? There doesn't appear to be any emergency number to call. I keep on getting redirected to a login screen she doesn't know the password for and MFA goes to the stolen phone.

APN setting disappear after rebooting. And no service available therefore.

Every time I reboot my phone, the APN setting will just disappear, and I have to type in them again and again and again. When the APN setting is gone, there are signal bars showing, but there is no service available.

I want to buy a landline number as my cell number

I am an existing public mobile client for years and my family is getting rid of the old landline. I want to swap my current number and use the old landline number as my cell number instead. The landline is with Fido and I’m not sure how to initiate t...

SIM card

I’ve been waiting for my SIM card since June 15th it’s been close to 10 days, when could I expect it?Am I getting charged from the day I signed up or from the time I will activate my physical sim?please advise

310 Not connecting

I have tried to call 310 4300 Epcor310 3210 Enmaxboth do not connect via my public accountthis is odd in that it most definitely worked before.

Data

My usage period began 2 days ago. My phone data aside from MMS is off. The daily breakdown on my account shows under 10 MB but on the summary screen says used in excess of 100 MB. What's going on?

rewards is a SCAM, now clear picture after doing the math!!!

got my first bill and already lost 12$ (before tax)-Was getting 1$ /per month> 12$ /year, now loyalty (anniversary) is 10 points/year, meaning 10$ /year so the first loss is 2$/year and since you are now on points program, there is no more accumulati...

get overcharge $ 7

I am customer of public mobile for 5 years, for those years I safe rewards , was paying mouthly $21.75 And 2 June I been charged $28.74 what for me very disrespectful, please help me to correct to right amount

Resolved! Travelling to EU - need to receive texts/calls

In July, I am travelling throughout the EU. I need to receive text/calls, especially texts to access banking etc. On my subscription page I have this statement: Unlimited Canada-US wide minutes and messaging plus unlimited international text and pict...

Wrong total of usage

Hello,I was informed that I used up 23 gigs of my 30 gigs total but after calculating usage myself, I only used about 7!

Cannot activate eSIM. "Subscription Not Activated"

On Step 6 of 6: Activate. "Subsciption Not Activated". Cannot proceed any further, I've tried using the 'Get Support' with the ChatBot, it asks for a log in, I do and just get a white screen, nothing else works. Can I change my activation to using a ...

Payment is not being processed

Hi there,My subscription expired yesterday - although I have the option to input my new credit card information, the payment of $16.95 is not being processed and I am being asked to try again later.I have been receiving this error from 9am this morni...

Data Add-On

I show 1.26 GB of available Data (3G). I see that new purchases expire after 30 days. As this Data Add-On was originally 2.00 GB would I be correct that it was purchased when there was no expiry? How can I confirm this?

Do I start paying for my plan before or after I get my free SIM card?

I want to sign up for the 15 dollar a month plan but I need to know if I start paying for the plan before or after I get the SIM card in the mail. I don't want to be paying for a service I cannot use yet.

New bank card

Why will it not let me update my payment information (new bank card)? Tried multiple times

Resolved! Sim Card

Do l have to go and purchase a Sim card before l join Public Mobile?

Canada US plan

Is this current Canada US 5G 50 Gig Data available to Ontario residents?

Payment overcharged

Why I was overcharged by $6 starting 2024 May? All my discounts are gone!

Resolved! Multiple accounts and constantly locked out

I’ve unfortunately have had a number of phones stolen this past year and a half.I’ve ended up with different numbers and emails on each phone. I continually have to create new accounts and acquire new numbers as I keep getting locked out permanently ...

Resolved! Subscription plans

Please advise what subscription plans are included unlimited data with the limited speed after exceeding tariff's data? didn't find an information in the plan descriptions. Currently I'm on 4g plan and unfortunately it doesn't have throttled data

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Suspended service

Rewards

The community seems very helpful, but why are Public Mobile's agents so terrible?

Vacation mode

About my payment method

Not connecting to data

Physical SIM to E-SIM for someone who switches between smart phone and "dumb" phone...

Data

Changing subscription - $29 for 40Gb

Resolved! In the United States, getting a roaming message, but have the Canada/US plan

My wife's phone just got stolen. I need to freeze her account for her.

APN setting disappear after rebooting. And no service available therefore.

I want to buy a landline number as my cell number

SIM card

310 Not connecting

Data

rewards is a SCAM, now clear picture after doing the math!!!

get overcharge $ 7

Resolved! Travelling to EU - need to receive texts/calls

Wrong total of usage

Cannot activate eSIM. "Subscription Not Activated"

Payment is not being processed

Data Add-On

Do I start paying for my plan before or after I get my free SIM card?

New bank card

Resolved! Sim Card

Canada US plan

Payment overcharged

Resolved! Multiple accounts and constantly locked out

Resolved! Subscription plans

Incorrect phone number?

Changed phone number

e-SIM Questions

Sim card or esim

Placing an overseas call