Community

Text messages not going through when phone is off

Hi there, it seems as though when I turn my phone off for work and turn it back on my text messages don’t come through. Sometimes I will hear the notification come through and even see I have a text message but when I open it up there is nothing ther...

HELP No inbound or outbound call in the US.

I am in the US and my phone won’t call out or accept calls. They have told me to do the following. I don’t know what they are talking about “Can you please reset the device network settings and turn off on your device and tell us if your voice, text ...

How to send the message here private?

For verification I need to answer questions, your agent wrote that I have to log in to community and answer the questions privately. How, I don't see this option in my app

SMS message to one particular recipient not being received

I have an iPhone 11.  I have no issues messaging with anyone other than one person.  With that one - and only one - recipient (who also has an iPhone, 13), she does not receive  any green (i.e. SMS) messages from me ... and only me.  The first questi...

Lost/stolen phone mark as

Please chatbot, mark my phone as lost. I need to log into My Account and get OTP sent to my email address and NOT phone number. Thank you Lynne

Can i use esim in japan

how to port over number?

I cannot sign into My account as it needs a 6 digit confirmation sent via text. I am unable to receive text or calls via esim but I do have data. Please connect me with a number where I can port my number over so I can gain access to My Account.

esim plus physical sim

Hi yall, I'm thinking about switching due to the cost of other us-can plans, I had a question about the esim that comes with the plan because I have a Samsung watch as well that can use the esim, am I able to have a physical and esim connected to the...

Esim

I recently bought a new phone and wish to transfer my eSIM from old phone to the new one. I was wondering if someone would be able to help me with this. 

[Alert]: 2024/02/13: Montreal and Joliette area mobile outage

 [Alert]: 2024/02/13: Montreal area mobile outageAlso problem in Joliette, Quebec    

Phone calls issue

Hi,I can't receive and make calls.  Is it a network problem? @members

Receiving Phone Calls

Hello! In the last 24 hours most of my incoming phone calls are going right to voicemail without me even being notified of receiving a call. I have a red, new message dot on my voicemail, but when I try to open it, an hourglass appears and I’m unable...

eSIM

My eSIM is not working ? What should i do 

Double Billing

Like many other people I have been double billed. This has been happening for the past 3 months since I signed up.  The CS_agent I've been messaging is blaming the credit card company, but I see many reports of others experiencing the same problem. O...

My phone was seized as evidence

how can I transfer my esim to my new phone? I’ve already payed for another month

Subscribing

my husband subscribed each of our phones yesterday the 12 Feb. but my phone does not call out. My husband Derek’s phone still says it is under our old company, Roger’s. 

Esim not activated

Hi there ! I tried to port my number from Koodo to public mobile the account is created but esim cannot activated it's asking to contact service . I tried with esim QR code still fail

Canceling my late partners phone number

How do I do this?

Log in problems

When I log in either on the app or on the website it acts as if I’ve never been a subscriber and wants me to choose a plan, set up a new sim and provide payment details. What’s going on? I’m still being charged monthly fees and my phone still works. 

Cannot connect to network

The networks dropped at Bel Ave Calgary at 11:21.I received a voice mail from public mobile but I can not connect to hear.I tried to make a call but  "Cannot connect to network".This is second time this month, last time it took 2 days to recover from...

Roaming in India

HiI am traveling to India later this month. How ca I activate roaming, so I can continue to use my phone when I am there.Kind regards 

Cannot connect to network

Get SOS error message.  No connection.  Have installed new eSIM card.

Unable to log into my account

Hi there, I am I need help finding my account number, my phone number is +1 (226) 580-6298. I am unable to log into my account through phone verification and my email doesn’t work, could you please tell me my account number?

Transfer my phone number Lucky Mobile

I’m having difficulty transferring my phone number to Lucky Mobile, as I broke my previous phone and do not have access to it, and therefore, can’t answer any text messages or phone calls or even make any phone calls to approve a transfer. Could some...

billing

Hi need to get copies of my bill form 2020  2022  2023 2024  when i log on now i dont see anything as i have charged my provider to bell i need a new phone