Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi,I recently bought a new phone and wanted to know if the network connectivity will be good on it or not.It is a Xiaomi 14, more specifically the chinese variant. It operates on the following 4G frequency bands: B1 (2100), B3 (1800), B4 (1700/2100 A...
Good day, I'm considering changing my subscription (CANADA-US PROMOTION 5G / $40 / 75GB).I'm wondering if I can use 5G data in Canada and the US with no any other fees when I travel with the new subscription.If so, I will change immediately.Thank yo...
Received a text message saying public was having trouble transferring my number because an incorrect ESN/MEID. How do I remedy this
Since 2 weeks ago im getting bad speed even with 4 bar on LTE is there something I can do to fix that?
I am a recent subscriber and want to switch to the US and Canada plan, do I need to move to another provider and then resubscribe to be able to get it?
Hi..I purchased an add on yesterday morning and it's been 24hrs and it's still not been activated. Ticket has been submitted...Did I miss something I should have done?
Hi,Just switched my plan to "75 GB within Canada and the US Data at 5G Speed"anyone know if includes US data roaming??
Why is my data not working when I’m not near wifi ?
Hi I need assistance in processing a refund - I am unable to transfer my number to public.
I can't login because I don't have the phone or sim. This account was supposed to be for a few months. It is still billing me and I can't login without the phone.
Just signed on with PM however I got a text message saying they’re having troubles transferring my number.
Much rather keep my rewards, obviously
Not receiving 6 digit code on Samsung s20 fe? Just switched over.
I keep getting a request to transfer my provider for my Sim, but I didn’t request a transfer.
I have Samsung flip 3.Tried esim method, but I am stuck at step 6.'Subscription not activatedsomething did go right while activating your subscription.'I can't do anything through my phone. 'Contact us' just links to empty browser window, so can't ge...
I requested a transfer from Freedom. My line with freedom is still active and my number is on both public and freedom somehow. When I dial/text from either public or freedom, it shows my original number. I don’t think the transfer has gone through su...
Looking to port to Freedom for the 34$ CAN-US 50GB plan, as we do lots of cross border travel. Will Public price match for existing customers? The 34$ 50GB CAN-US plan appears to only be available for new customers.
Is anyone seeing an option for 90 day plans for the new Canada-US promo plans? It says on the subscription plan page: "Choose the speed and subscription that's right for you. Save more with a 90-day subscription" but when I select the 40$ plan, it do...
For the last two days my iPhone shows SOS. Billed pay and no payment issueReset the network and restarted the phone a few times Phone: iPhone 12 mini
Hi,I've been trying to switch to the $40 for 75GB CAN-US plan that was just recently made available. I went through the process, chose the plan, then on the final page chose change on renewal, and then the button changed to say 'loading' (I think) wi...
HelloWhen I request a subscription change to the new US Canada plan, it doesnt say that the data covers US Canada just like the main website says. See what it shows for me vs the main website Has anyone confirmed its US canada included ?Thanks
When I payed my overdue bill I had to put in my sim card number which said it was invalid for whatever reason even though I was just using it like 2 weeks ago. So I hit esim to see if that would work and now on stuck in the activation screen that jus...
I just did this.... I think. but when I look at the new plan it gives on my next renewal, it does not show USA... how do I check?
Hello everyone, this is my first post on here. I wanted to ask a specific question about my situation and was hoping to get some answers from anyone here with experience. I currently take the via rail for work between the london-toronto corridor and ...
I've asked about switching my current plan to the new $35 Can/US one and the agent said they can but I'll need to do a manual payment.I've searched through the payment options on my account and I just see a tick box for subscribed or unsubscribe?If s...
Attempted to port out my number, but receiving an error message that my number is inactive. I haven’t cancelled my service and my Sim and number is fully active on my end. What potential issue could there be?
I just switched to public 5 days ago for the promotional $34 50GB plan for 90 days but just today, public started offering the same thing with US included. How do I go about changing this over?! I understand it’s for new activations but I just signed...
Hi, I’m a new customer and ported my number over to public mobile. I haven’t gotten the port request text message yet despite doing it 24 hours ago. I’ve created a ticket as well and that hasn’t done anything either. How do I get this up and running?...
Hello, I am unable to renew my monthly plan. It is telling me payment didn’t go through but when I go to pay online the option to pay for the plan does not show up anymore. When attempting to switch plans or find a new way to pay for a plan I cannot ...
How to reinitiate number transfer, if I have missed the previous 90min authorization text message.
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