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Resolved! Data won’t work

I recently added $40 to my account that has the $15/month plan, I also previously had $15 in my account so now it has $55 total and for some reason my data still isn’t working... please help.

Joedoe16 by Good Citizen / Bon Citoyen
  • 24 replies
  • 0 Bravos

Resolved! Can't sign the community!

Aargh!! I was helping the bf reset his password but accessed his email for the password reset from my tablet when I was still signed in and used the password reset. He then had to authenticate but couldn't so I signed out. We redid the password reset...

maximum_gato by Model Citizen / Citoyen Modèle
  • 7 replies
  • 0 Bravos

Problem of update credit card information

Hello, My credit card CaptialOne is expried I need to update the credit card information but I keep get following msgI called my credit card company, they say I need to ask public mobile. Could you help?

zt1983811 by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Resolved! Leaving public mobile...😢😢

Dear all,I recently left PM and went back to Rogers as they were providing a better deal. My PM sim got deactivated today 11-Apr-2021 and l can no longer access my PM account. Kindly advise how l can cancel my pre-authorized payments with PM.

BvB by Good Citizen / Bon Citoyen
  • 19 replies
  • 0 Bravos


I have code 821

igorbenz by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! Certified Pre-Owned phone purchase

I am considering to buy a Certified Pre-Owned iPhone 8 from public mobile. On the web site it says :' They work like new .Tested to ensure 100% functionality, these phones also meet the TELUS standards for physical condition.' I am wondering if they ...

Mamakli by Good Citizen / Bon Citoyen
  • 4 replies
  • 1 Bravos

Resolved! Loyalty Reward - $1 instead of $2

Hi In my rewards, it says I should get $2 for Loyalty Reward. However, I only see $1 being deducted from my bill. Can someone please help? Thanks

ac2000 by Good Citizen / Bon Citoyen
  • 8 replies
  • 2 Bravos

Resolved! Referal code not working

Hi, My friend has attempted to sign up with my referral code xxxxx. He received the following message from public mobile"unfortunately that code wont work now, but I will find one that does work if you want" What does this mean? Why does my referral ...

Resolved! Changing plan: Lose the money I've gained?

Hi! I'm thinking of changing my plan, and I was wondering if that will cost me all the money off I've gained from being with the company for a few years and having gotten people to sign up for Public Mobile? Thank you in advance!

Callan89 by Good Citizen / Bon Citoyen
  • 7 replies
  • 0 Bravos

Boards/threads in bold

Has anyone else had the boards, threads or posts that are unread or have a new unread post in them have the bold font disappear? The community is making it appear as though I have read everything already.....just curious as I've never seen it complet...


Resolved! The transfer request was not made.

I activated the public mobile USIM yesterday, but I am still using BELLMTS and I have not received any requests from BELLMTS.What should I do?

picachoo1596 by Great Neighbour / Super Voisin
  • 13 replies
  • 0 Bravos


First i get a message saying my service is suspended do to my payment being refused from my credit card provider so i contact them and i was told public mobile did not put in the right month and year on my card so i go to my account and reenter my cr...

Resolved! Would i lose my promotion after plan change

Hi, I joined public mobile in Dec, 2019 with a promo of a re-occurring 1gb a month on plans $35 and higher. I would like to update my old $35 plan with the new $35 plan (extra 1gb). Would i lose my promotion? The confusion stems from the terms and co...

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JBD by Great Neighbour / Super Voisin
  • 23 replies
  • 0 Bravos

I am being charged for LD when I haven't used it.

I just noticed on my account that 202 minutes out of 300 total long distance minutes have been used up. I haven't called anyone long distance unless Public Mobile is charging people for making wifi voice calls on Facebook.

Pedror0231 by Great Neighbour / Super Voisin
  • 14 replies
  • 0 Bravos

How can I be sure a private message with a mod is authentic

I’m dealing with a minor problem and I’ve contacted a mod and they’ve looked into my accounts but I’m getting incorrect information from them. More than likely it’s legitimate but how can I confirm 100% that it is. They’re asking for my Sim card numb...

boz by Good Citizen / Bon Citoyen
  • 30 replies
  • 0 Bravos