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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! New phone number

Hi! Is there a way to know if a phone number has been used before? I recommended PM to a friend and she says that the "new" phone number she got has been used by someone else before. She can't set up WhatsApp because it says the number belongs to som...

Resolved! Urgent request: Refund Payments

@Public Mobile Customer Service I have mistakenly processed payments 3 times in a raw as I wasnt clear if the payment have went through.I purchased Add Ons : Data & Minutes . Please refund two payments and keep one.Please let me know asap.Thanks, Bil...

Resolved! Old points before May 2024 just gone like that?

With new reward point system since May 2024, do I lose all old points or they will be converted? Previously I have total $8 monthly credit from loyalty/referrals over the years with Public Mobile, after May 2024 I see only a portion of these credit ...

Resolved! payment did not go thru

bank stop payment by credit by mistake card is now working how do I make the payment

Resolved! Dropped calls and garbled audio

I've been a Public Mobile customer for many years now and had no issues until the last 6 months. We live in Port Moody, British Columbia and would like to remain a Public Mobile customer.I've even brought my wife and daughters over to Public but we ...

Resolved! Change phone plan

HelloI have a basic mobile plan with 100 Canada wide minutes. I see that PM is offering unlimited Canada wide minutes for the same price. But only for new activations.Can I cancel my current plan and sign on for this new plan where I can get unlimite...

Billing

My bill was increased this month. Why? I have made no changes.

Resolved! Will I lose add-ons on both my phones if I change plan for one of them?

I have two PM phones under my name, one for me and one for my daughter, each with it's own number, email, login, add-ons, payment cycle etc. Effectively they are two different accounts, but since they are both in my name I learned recently that rewar...

Could not enter my full last name when registering and probably it is not allowing to make payment

I created my account and it did not allow me to enter my full last name, I entered only one part of it, then when tried to make the subscription payment it did not work with any card, most probably because last name does not match with the name in th...

Resolved! Re: Double charge on auto-payment

same thingcharged last week and again today after them changing my plan increasing my bill 2 months ago without my consentif they dont cancel this thievery im going elsewhere

Resolved! Double charge on auto-payment

I changed my phone plan and set the auto-renewal. However, it's charged my credit card double on my payment. How could I get back the double charge amount?? I can't find the remaining balance on my account. Please help

My Phone Number Stop Working!

My phone number stoped working 10 months ago. And I did not do anything about it. Is there any way to get my phone number back at service. How can I get my phone number back and make it work again?

Resolved! after using esim from korea my phone is not working

what can i do ? i am in in canada now

having a hard time to get it to work

Hi it won't let me do anything I tried changing my credit card and it won't let me I called the 611 to try to get reconnected and it still won't let me it keeps going from one thing to another then I try to change the subscription and it won't let me...

eSIM activation

I’m having issue with the eSIM activation, I can only use wifi-calling since I live where we have no cell service. who can turn wifi-calling "on" on your end so I can receive SMS texts messages via wifi-calling?thx

Stolen Phone

Hi, My phone was misplaced or stolen, and now I can't log into my account to cancel my subscription. When I get into my account, it wants me to set up an account again. cant seem to talk to anyone and every answr i get is go into your account and can...

No cell signal inside house or car

For a few weeks now I am unable to get signal inside my house or inside my car. This never used to happen and I thought it was my phone. So I bought a new phone and it still happening. My husband is also having similar issues. we have been with publi...

Resolved! Does Public Mobile have a 3 GB/month plan in Ontario?

On the Public Mobile website I noticed a plan that seems to have 3 GB/month (https://subscribe.publicmobile.ca/en/on/activation/plans/3GB-4Gspeed3). Out of curiosity I took a look in my account and noticed that if I were to switch to the "same" plan ...

Account Locked. Reset Password Failed

Hi there. Hope you are well.I need some urgent assistance with resetting my other account. I cannot sign in or reset my password.Regards,Quinshin

Resolved! Can I add another cell phone to my account

How can I add another cell phone to my account?

Yet again another person with the US network/coverage issue

Hi everyone,I have the $34 50GB Canada-USA plan since Black Friday 2023, and I'm currently in New York City, USA. Unfortunately, I can't use my data and my reception is extremely spotty, making it practically unusable.I've read through all the answer...

Payment processed but service cut off!

Received notification payment could not be processed. Credit card is fine. Re-entered c.c. details and payment went through (I can see in my bank app). Public’s system is not recognizing payment. Public has cutoff my service! Normally payment bil...

Help. Public Mobile took my money, activation failed, can’t enter any tickets, no chat ages availabl

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Rip off

After 11 loyal years I'm saying good riddance to Public Mobile. I've been paying $45 a month for 15 gig plan. They were to upgrade me to 20 gigs and never did. No rewards for loyalty. Only to new customers. Bye public Mobile.

How to remove auto payment?

How to remove auto pay in my public account?

Porting Out Number

I am trying to port out my number but PM has neither sent me an SMS confirmation nor did they respond when I opened a ticket.

Can not get into my account

When I sign in to the app it wants me to choose a plan and I already have an active plan and will not allow access to my account.

Resolved! How to delete my credit card information to unscramble

Hello, anyone knows how to delete my credit card information? I remember I selected “unsubscribed”, the system automatically roll back to subscribed when I log in next time.

Cellular not working

Bought a plan for my iPad and installed the eSIM and cannot complete the installation, message conformation code not sent to the iPad.

2 working numbers after porting

My phone seems to be confused after having a number ported. Phone "info" lists old number. Public Mobile account lists ported number. Both seem to be attached to outgoing messages.

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