Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
hi my iphone will be sent back Apple company for fix issue. all data will be deleted. I will be provided a temporary phone during this period. i am wondering how my esim card works? will be given me a temporary esim code ? when i get my phone back ho...
Hello,Is there a requirement that one has to be in Canada when a new eSim is activated for the first time. I am currently in the US and wants to activate a new number under one of the Canada/US/Mexico plans. I will also be porting a number from Numbe...
Hello. I’m trying to activate a new subscription and trying to choose my city in Newfoundland and Labrador and the list of cities are not showing and I can’t get pass that step because I don’t have a phone number to transfer. Can you please help
My Public Mobile Account has issue, so I purchased a new sim card and active it, But still can't make phones calls(I can receive messages and use data without issue all the time), But another Publice Mobile SIm card can be used on the phone without i...
I have rhe Can-US-Mex plan and will be in Mexico for a couple weeks. What is the dialing process for someone in Canada to reach me? Is it as simple as dialing my number? Thanks in advance.
I cannot make calls or receive calls. Please advise
i haven't received my sim card yet ordered february 16th, is this normal?
I setup 2 new accounts and transferring 2 numbers from another service provider. I followed the same steps as provided. The first one was completed successfully with no issue. The 2nd one seems to be just half way through. My Public mobile account an...
Hi, I am wondering if anyone else is having the issue of the free holiday data add-ons showing incompatible on their account? I have the $15 250mb at 3g speeds plan.Edit: I submitted a support ticket regarding this issue but I wanted to post here to ...
I recently noticed three different payments on my visa account. We only have two accounts?Account holder for xxxxxxxxxxxxxxxxxxxxxxxxxxxxx
No phone number for customer service. An endless loop with the 'chat bot'. Where do I turn? I have tried resetting my phone, the network settings and still no connection. I ported my number over from a voip service over 5 days ago (OpenPhone) and...
Im trying to update my credit card keeps on telling me my credit card is invalid. Its not and I’ve tried multiple ones and same issue. The new update is still interfering with payment and not able to update. Anyone having similar issues? Anywhere i ...
Hi:My wife and I have iphones 6 and 7 and want to buy iphone 16es.We want to keep the physical SIM cards.How easy is it to switch over and would the physical cards be compatible and would there be any issues?Thanks
Lost SIM card before I fully activated account so when I get text code to number i dont get the code because I don’t have the SIM card. Prepaid is recurring payments so I figure I gotta go through my bank to stop payments
I have two phones on my account with two separate plans. I can only access my primary phone information on the website. My wife's phone is getting over data usage warnings on her phone but there's not way she's at the limit.
I recently initiated a phone number transfer from Fido to Public Mobile, selecting an eSIM option under the assumption that my phone was compatible. However, I have since realized that my device does not support eSIM. To proceed with the transfer, I ...
Hello,I am trying to call Australia but it says its not connecting even though its the correct number. The number i am trying to call is +61 131171.I tried asking the live chat but there was no one there, just the stupid AI bot that doesnt understand...
The app and website both don't find my street address or offer any "corrections".
Hello, I keep getting an error activating my account. I'm trying to port from Telus. Can someone help me please?
I am being overcharged for one of my accounts. How can this be addressed? I went online and checked all five plans and none of them match the charge I am getting.
Can you make my SIM card active? Money was withdrawn from my bank account for activating the tariff
Hello!So the whole family is on Public Mobile, works great for everyone except my mom's phone- Option is set to NOT ask for PIN when retrieving messages directly from her phone- Since several weeks it keep asking the PIN code despite the option is ON...
My esim installation failed. I can no longer access my account because the validation code to login is being sent to the new number which does not work due to the esim install error. How do I fix this?
Is the App down right now???
I'm trying to update my credit card on my pre-auth billing and it's giving me the error: "notAbleToProcessRequest"I've also tried in the app and had it declined there too. It's a newly issued card that has been activated. I have successfully used it ...
I paid for my plan and they didn't give me my full data, they only gave me the data I had left from last month
I am trying to port my number but say account isn't activated. I have tried 10 time to pay with my credit in my cart and won't work, but yet I have full services and internet connection. What going on? Not having any answers really sucks I do t have ...
I am planning to leave public mobile because i am paying almost double after rewards pattern change. So how can i remove payment method? I wanna remove my master card permanently.Thanks
I am porting my number from rogers but at the end of activation I received same massage over and over again 'subscription not activated' I already paid for subscrtiption plus new physical simcard
While attempting to set up my eSIM card, I accidentally exited the setup process, and the eSIM was not successfully activated on my phone.In fact, I received an SMS about the transfer from Fido and responded "yes". I also received confirmation via SM...
