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Cancel my account entirely

Osaka_Ana5
Great Neighbour / Super Voisin

I unsubscribe on Jan 27, 2025 after making a payment and I am still being being charged for the months of February and March 2025. I need an explanation.

2 REPLIES 2

DennyCrane
Mayor / Maire

You have to disable the "subscription" radio button in your account settings. That option means it will auto renew every 30 days.

ORNGNBLK
Model Citizen / Citoyen Modèle

@Osaka_Ana5  please message CS_agent using this link to verify cancellation and request reimbursement if you feel you are overcharged. Hope this helps

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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