Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I ported over 2 numbers from lucky mobile and totally messed up the process, basically I ported over 2 numbers thought everything went ok tossed all the old lucky sims in the garbage. Guess I didn't confirm with lucky about the port. Now I got two p...
hello. I need my esim to be registered with a different phone.
Im trying to manage my account.I originally wanted to change the email associated with my account, went through the process to confirm my current email and changed my password.when I sign in now to change my email I get recognized by name but get stu...
I tried to use the chatbot for help submitting a ticket to port a number from a Koodo Prepaid account to an activated Public Mobile account.The form for submitting a ticket asks for the IMEI used with the old provider and the account number with the ...
I pay for the kids phones and I can’t upgrade their plans
I’ve been a customer of Public Mobile for 5 minutes and so far my experience was nothing short of terrible. For some reason I couldn’t reply to the phone transfer confirmation, and currently my new SIM is working only halfway - I can call and use int...
HI, I am already set up switching to $34 for 20 G for next renewal, then I saw todays black friday deal with same money but 10G more data. is it only for a couple days ?should I change the subscription of the newest deal(my renewal date is next mont...
Hi, I recently signed up for a plan but the Public Mobile App errored out and went to a "SUBSCRIPTION NOT ACTIVATED" screen. If I follow the "Get Support" button it takes me to a chatbot, and if I click the button from there it takes me to a white sc...
@CS_AgentRequest to resubmit number transferI could not respond to SMS from my previous provider within 90 minutes time window. Request customer specialist to resubmit number transfer. Thank you in advance,Rajesh
Hi, I trasferred to Public Mobile last night for the $34 20GB/5G plan. When I was installing the eSIM, it showed a success message and said allow up to 5 hours for setup. This morning, I woke up to found no signal on my phone. When I tried to scan th...
Can someone please contact me. I am new to Public Mobile, I have no phone service as my number did not port over. My previous account has been closed. But am unable to access any phone service. Please call me at work 780-xxx-xxxxEdit by Dunkman: remo...
I am now on my 3rd week dealing with a login issue that takes me to a page that just says "Unauthorized Access" in tiny letters. It happened after a payment was accidentally reversed by my Credit Card company. I resolved it by purchasing a voucher a...
Hi,Yesterday, I transfer my number to PM. I think it was successful because my phone is working well.For confirmation full access to my account, I need 6 digit code but I did not get any text.I tried to turn on off my phone and resend code several ti...
messaged support 11 hours ago but they haven’t gotten back to me. My phone has no service right now and is showing SOS. What do I do?
Just checking - if I subscribe to the new 5g US/Canada plan I will no longer need to buy US roaming, right?Don't want to be stranded in US with no service
It looks like the $2 dollar discount hasn't been being applied for some time now. I am subscribed.
I haven't signed in for a while, but when I just did it says I only have 2 GB of 3G data, rather than the 10 (Canada) plus 2 (US) that I should have. Why did my plan change? Why am I getting charged for 8 GB but being given 2 GB?
FIrst time, I submitted ticket to customer support and they fixed it. And now, a week later or two later, I have the same problem, cannot login to my account because Public Mobile's glitchy system does NOT send verification codes to my email/phone nu...
So I want to join public, but I still have one payment on my current account.Can I still sign up and will it just get me to pay off the other account first. Or will I have to wait till my final phone payment is done
Hi there!my wife phone got stolen and she could not login to her public mobile account to update her new sim card and could not login to her gmail account to get the verify code number from public mobile. Anyone know what to do? Can I ask Telus agent...
Keep getting this message everytime I attempt to login. "Exceeded the number of log-in attempts. Your account is locked. Please try again after 1 hour" How do I fix this.
Where do you find how much your next payment is going to be? I just switched plans and need to know how much to add to my funds.
As I am out of the country, I have suspended my phone service. I am aware I have 90 days until my account permanently closes. I do not remember when I first put a hold on my account. It still gives me an option to resume service so I assume that it's...
I was able to login to my wife's account however I cannot login to my account nor get to Community that way.The login page does not recognize my email address, however the address has not changed in years. Billing shows up on that address same as eve...
PM hopefully you will match.
I initiated a phone number transfer, and my Virgin Plus SIM card is still working with calls and texts, while Public Mobile (eSim) is working with incoming and outgoing calls to the TELUS family, and Public Mobile is texting my Virgin SIM that it was...
Hello,I am trying to port my number to Public Mobile and unfortunately used the IMEI and got a text message saying it had trouble going through the process and someone will contact me.I know this has occured to others and wondering whats the easiest ...
Hello! I have been unsuccessful in moving from Shaw/Rogers to Public. I am currently paying for Public but cannot use it. I missed the original text message to move over. Please help! I also need a new eSIM because I have a new device.
I created my account and started plan activation. ($40/month and free e-Sim). My credit card has been charged with the monthly fee. Then I got this message: Oops, Your payment was processed but an account configuration occurred. Please click bel...
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