Community

Account charge

My credit card has been charged twice for Jan

Canceled activation months ago, still being charged

Hi, I was having issues activating my account and decided to cancel the activation. I was assured the account was cancelled, however I have been getting charged every month since August 2024. I have tried to find someone to contact numerous times to ...

Primary

Can’t turn off Primary to send texts

Account access

Is there a way to get access back to your account when you haven’t paid  your bill so you can’t access through  the sms text code and the login info doesn’t work. Also don’t have access to the original email account it was set up with. My mother just...

I need costumer support

I dont have service and i cannot summit. Ticket it just send me back to chat. I need service for my work and i cant be on wifi 

RECOVER EMAILS

How do I delete Eversafe accounts? Over the years i've used my different emails to open Public Mobile accounts and after a while I've closed them but my emails are still attached to them. When I try to log in they want to send me 2FA codes to phone n...

duplicate account

I signed up for public mobile last month. My esim stopped working when I updated my phone and I couldn't get into my gmail and couldn't reset the password so basically lost my whole email account. I created a new gmail and signed up for another phone...

Auto payment failing the last couple of months

I had no issues for nearly 2 years.  When I go in to manually make the payment using the SAME card registered with my plan (that has failed twice now) it goes through fine. Has this happened to anyone else?

Text

 Everything works except texting. Tried what support bot said to do. Any ideas ?

Is Public Mobile worth giving a go in 2025?

I'll be straight with you all, readers. I'm not at all impressed with any of the phone carriers in Canada, and I haven't been since I got my first phone plan (around 10 years ago). Right now, PM seems to have some of the best plans available and I'm ...

Lost number due to forget to resume subcription

Hi all, I appreciate all the help. My case is I paused the subcription to hold my phone number while I go abroad but I forgot to resume it within 90 days so now I lost my number. Is there anyway to get back my number? Thank you so much

Sims

Bought sim card for my tablet. Can they be used for the same number and account?

Unauthorized withdrawals from account after pausing service

Placed service into pause but Public withdrew funds from credit card for 3 months until I reported a lost or stolen phone , they refused to reimburse me .

Just lost service to make a call. Text and data still work. What to do?

double charged

I am double charged and need my money back

Full plan details not available

I subscribed to plan including long distance minutes but do not see full details description on my account 

Canada, US and Mexico $35 plan

On the Canada US and Mexico plan for $35, is a call to a US number from Canada long distance or is it just part of the plan I have? If I’m in Mexico, is a call from Mexico up to Canada long distance? When I’m in Mexico, can I phone another Mexican nu...

I lost my phone

I lost my phone so I cannot access the app because it asks for a OTC from both my email AND the phone number. All the articles say that the chatbot can report it lost for me but I just sends me to the same articles every time. Please help?

my account was overcharged?

Hi, I found my account seemed to be overcharged. Please help me check it out!

Plans

I renewed my subscription to 75 GB for$35  include USA and Mexico with 1000 long distance international minutes during boxing week sale.But the plan showing only 50 GB with no 1000 long distance minutes.Why?

Number port unsuccessful

Hi there,I tried to port my Koodo number to my public mobile. I get a popup that says the number transfer has been initiated and will be informed when the transfer has been completed. However, I never received and text to confirm the port. I tried re...

closing account

I transferred my number to another provider. I logged into my account to close it down after the number was successfully transferred and I can no longer get access to my account. It just redirects to the home page. Can anyone confirm that my account ...

SMS wrong Number

I purchased a new phone concurrent with transferring service providers to Public. Followed recommended process ie subscribe, get SIM, transfer old number to Public. Voice works. SMS doesn't. SMS messages to transferred # got to old phone - which has ...

Text messages not working….

I cannot send or receive text when I’m away from my home..just started new month so not a data issue