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if I CHANGE my plan

Jvps1953
Good Citizen / Bon Citoyen

when I originally signed onto to Public I also referred a friend.  I have been earning points each month because of this referral.  If I change my plan, does that mean that I will no longer receive points for "REFERRING A FRIEND in the future under my new plan?   In other words, am I being penalized because I switch my plan?

12 REPLIES 12


@Jvps1953 wrote:

okay, thx.  Actually, this is the first time I've ever seen a "cheaper" plan, which I was totally surprised about.  Hence the reason I wanted to ask about my "referral friend" points and if by changing plans would I loose that.  From what the responses are, it seems I won't loose them.


You'll keep all current rewards / points when you change plans.

Jvps1953
Good Citizen / Bon Citoyen

okay, thx.  Actually, this is the first time I've ever seen a "cheaper" plan, which I was totally surprised about.  Hence the reason I wanted to ask about my "referral friend" points and if by changing plans would I loose that.  From what the responses are, it seems I won't loose them.

Once you sign into Your Account,  click on Subscriptions and add-ons,  Manage Subscription, whatever you see there, is what you can change to.

Regardless, higher or lower.

hTideGnow
Mayor / Maire

hi @Jvps1953 

you can still downgrade, just not have too many choices of plan and depends what plan you have now

Jvps1953
Good Citizen / Bon Citoyen

someone else in the community said, "you can't change to a cheaper plan".  I'm confused.  Can I, or can't I change to a cheaper plan?


@Jvps1953 wrote:

the plan I want to downgrade to is cheaper by $4.00/mth.  And I was going to change to this plan on my next renewal date but thought I should ask a few questions first.  BUT, now you are saying that I "can't change to a cheaper plan?"  I'm not sure I understand why you say this.  It seems that it will allow me to change from what I'm seeing on the site.  Can you explain?


To see which plans you can select, you must first log in to your own account. Generally...you'll only see plans of higher value BUT...if you're seeing a cheaper plan that the one you have now, go for it if that's a plan you want.

Jvps1953
Good Citizen / Bon Citoyen

the plan I want to downgrade to is cheaper by $4.00/mth.  And I was going to change to this plan on my next renewal date but thought I should ask a few questions first.  BUT, now you are saying that I "can't change to a cheaper plan?"  I'm not sure I understand why you say this.  It seems that it will allow me to change from what I'm seeing on the site.  Can you explain?

@Jvps1953 

be aware that once you've opted for a higher value plan, you will not be able to downgrade to a cheaper plan.

Jvps1953
Good Citizen / Bon Citoyen

ahh thank you.  I did see the option to "change at renewal date". 

funpig1
Model Citizen / Citoyen Modèle

@Jvps1953 

You only lose your referrals if you close your account or port out to another cellular provider. I have changed plans, name, telephone number and email. As long as the same account number stays active, the referrals in the account stays the same.

Sansan
Mayor / Maire

No, changing plans will not affect your friend points. Change at will. However, when you change make sure you click on Change on Renewal,  as there is no prorated amounts. That's where you would be loosing.

hTideGnow
Mayor / Maire

hi @Jvps1953 

plan change won't affect your friends rewards.  You will still get the 1 Point per month. So, go ahead and choose a plan you like

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