Community

No Ringing Sound when Calling Out

My issue still is not resolved.  I have dead air when calling out on my Motorola Razr 2025 phone.  I have tried two eSIMS with no luck.  What could be the issue?

Plan cancelled without notice

Hi,My plan was cancelled because I didn't update my credit card number. Now, I have no service at all and when I sign in into my account it forces me to choose another plan (off course...more expensive) and there's no way that I can access my profile...

Unable to Call 1-800 (Toll-Free Numbers)

I returned to Ontario from a trip to the US a few days ago, and am unable to call toll-free numbers. The error message is, "We're sorry, your call cannot be completed as dialled".Cellular Data is "On", roaming is off, "Public Mobile" is selected. Wha...

Billing

On March 9, two $20 credits were applied to my account but on April 9, the full payment was withdrawn. Why is that?

Inaccurate Data Tracking in PM App

As per the daily data usage tracker, I have used around 10GB of data ( I actually downloaded the excel file from app and added the daily consumption) but yesterday I received a 75% data usage warning (I checked the usage overview and it says 48GB), h...

Close account ****@*** because I don't use the number any more.

Dear Sir or Madam, I would love to close the account ****@*** because I don't use the number any more. I created this account because the number under *** @**  is abandoned and the sim card doesn't work. And I don't need that number any more. So plea...

Call feedback and need to call twice

I have 2 phones. 2 different lines. Phone one iPhone 15+ constantly getting feedback and echo. Phone 2. iPhone 11 Pro Max. When someone calls my phone the first attempt straight to voice mail. Second attempt the call goes through. No clue how to fix ...

I bought a voucher and have no service

Credit card info declined.

My phone plan stopped working randomly today and so I can’t receive or make calls or text. When I checked, it said that my services were stopped and that I needed to update my info- attempted to put a new card down or make a new plan. I attempted to ...

After moving from ESim to physical Sim no 5g

I recently switched from an ESim on my s23 ultra to a physical sim so that I could temporarily switch phones.    Since inserting the new physical sim back in my original phone it  no longer connects to 5g...it remains in 4g Anything to check?

changing supplier

hi i wanted to tell you guys as soon as i find another company im going to change no longer going to be with public mobile paying to much ans only 2gb doesnt make sense

Plan Cancellation

I purchased a plan with sim card and I realized it's not going to work for me. The SIM card has not arrived yet- so nothing is activated. Can I cancel and get a refund? 

Very spotty internet

The internet is very bad. My service keeps going in and out. The net stops in between and goes into either 4g or just stops entirely. Then resumes out of the blue. Have to keep switching on and off flight mode.

VoLTE

How do I do the VoLTE  thing.?   I have been sent to the pulblic moble  address, but it does not tell me how to do the volt thing. Also were do I do the VoLTE  thing,?   On my home computor or my phone. ?

Payments

Why wasn't my payment taken out as pre authorization payment as it has in the past ?

Suspension

 I would like to request a temporary suspension (keep my number active) for my phone line.Phone number: ###-###-####Suspension period: May 25 to August 25 (3 months)Could you please let me know the procedure to set this up, as well as any applicable ...

Credit card expired and lost discount

My credit card expired and I didn’t update it in time and my public mobile subscription stopped.  I updated the expiry date and now it wants to charge me the full plan price and not give me my 50% discount.  How do I restore my discount. This seems l...

5G Not Working on Redmi K80 Ultra (China Version) in Montreal – LTE Only While iPhone Gets 5G

Hi everyone, @CS_Agent I’m using a Public Mobile physical SIM and 5G plan in Montreal downtown and I’ve run into an issue with 5G access.Device: Redmi K80 Ultra (purchased in China, June 2025)Plan: 5G-enabled planSoftware: up to dateWhat I’m observin...

Can't log into my existing account

My credit card expired. Although I changed my Public Mobile phone number last year, when I tried logging into my account to enter the new CC info, it kept sending the one-time code to my old phone number. I can't have the online chat to resolve the i...

5G network issue

Why WeChat moment can’t load picture under 5G, but under wifi it loads?

how did I lose my uk and us minutes I had as add ons

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Ported number ~6 hours ago, can dial out but cannot receive calls or send/receive texts

The FAQ says it would take up to 5 hours to port my number and I am worried because I am expecting an important call tomorrow When I initiated the number port, I got the text message from my old provider almost immediately. I replied "yes" to it righ...

Can't make calls

I'm having the same problem

Public mobile message

Hi,I got message from public mobile (#5474) on March 30 and ask me to reply YES1, if I am interested for 4G, 3 GB plan for $19 per month. When i replied YES1 on April 6, I got confirmation that from your new subscription plan will be added to account...

voLTE Supported Phones with SD Card Support

I have S20 with 1TB of music on SD Card.It looks like that phone won't be supported so I find myself looking for voLTE supported phones with SD Card option.I don't think I could find any so maybe someone knows some phones. Maybe I would need to get s...