Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I CAN'T LOG IN TO MY ACCOUNT. APP TELLING ME TO CONTINUE MY ACTIVATION.
I just received a verification code but I wasn't trying to sign in. What's up with that?
My Canada-USA plan doesn't worked while roaming in the USA. I changed flag for Roaming but doesn't work.Hence I got an all USA-Canada-Mexico plan I cannot call Canada. I have to travel to USA due to family sickness and I must have a reliable plan to ...
How do I submit a ticket as I want to remove my credit card and close my account?THanks
This morning my phone etc totally stopped working (no data/calls etc) we couldn’t log into my public account on the app and when I finally got on it didn’t have my contract…… I think possibly my card expired and I’ve not updated- maybe cancelling or ...
Red Rock, Ontario. Thurs. May 7/26 sketchy cell service @ BEST. TODAY, FRI. MAY 8/26 NO CELL SERVICE SINCE 12:30PM. SHUT PHONE DOWN, TURNED AIRPLANE MODE ON & OFF SEVERAL TIMES. NOTHING WORKS. I'M SICK & TIRED OF TRYING TO GET HELP FROM PUBLIC MOBILE...
Not able to send or receive phone calls. Text and data ok
Hi,I am trying to use my Public Mobile bill for verification purposes (carrier onboarding), but the bill/receipt I can download does not display my phone number.This is causing an issue because the verification requires a document that clearly shows:...
note - i am going overseas on Monday & still want to receive my sms/otp with collecting call charges Is that possible ??
I have the same issue. Fix it asap!
I have no internet data since I transferred from Bell to Public Mobile yesterday Only my phone and text messages work. We did a reset of the phone regarding the network and still nothing. My e-mail doesn’t work. If you need to contact me it must be b...
Hi, my number transfer from Freedom Mobile was approved, but my Public Mobile eSIM only works for data. Calls go straight to voicemail and SMS does not work. Since the service is not functioning properly, I would like either a refund or a fix for my ...
Sms is working Only calls are not. If I call my number from another phone on that phone it will ring then go to voicemail whereas my phone wouldn't even register the call. If I try to call out i can't hear anything no ringing no error.I have an activ...
Hi, I am getting messages saying that my data usage is 75% - 100%, though when I go to my account I’ve only used a fraction of it. Upon getting a message I’ve hit 100% it stops me from using data despite still clearly having more data on my account.
When I buy the add-on package of roaming+texting+talking, No data included and by accident I access the internet while outside Canada, do I get charged for roaming or I don’t have to worry because I will not be able to access data anyway since I did...
I can’t make calls or accept calls
I bought SIM CARD form amanzon. I would like to active it, but it said invalid. could you help to solve the problem?
My PM 5G plan works fine other than voice mail.. No problem texting or making voice call but incoming calls go immediately to voice mail. Have tried voice mail setting but can not find any option to set number of rings before going to voice mail. In ...
I recently canceled my plan with Telus, and decided to go with public mobile. I had everything in order and it all worked, but I didn't see the text that I was supposed to reply ''yes'' to in time and now I can't get a hold of anyone that's able to h...
Looking to make a payment
Hello there,The credit card I use to pay Public Mobile has been compromised and cancelled.Visa mistakenly thought my April (last) payment to Public Mobile was fraudulent and revoked the payment.As a consequence you have disconnected service to my cel...
I purchased an eSIM, and it came up to activate it, I hit activate, but my new phone keeps telling me to contact my provider, so I’m assuming it didn’t work, but it’s not giving me an option to activate it again. How do I active it if it won’t give m...
HiI have an issue, today public mobile renew my subscription from my old card ( card not working ) and I can’t call anyone because my payment in not active , even when I renewed my card and put new one still I can’t call anyone. How can I make the sy...
can you send me the number, please
Someone, is using up my time. I have not used my phone today yet I have outgoing calls.Same thing for yesterday and the day before etc. I don't use my phone to call others I use text messaging.And yet I have all these outgoing calls. This is a big pr...
Does anyone have any advice? I have been without service since Sunday, and the @CS_Agent cannot seem to send more than one message in a 24 hour period. I cannot contact emergency services, I cannot get into 2FA authentication for my job and no one se...
Please cancel my account.
I dont have internet. I checked my account I didnt use all my data but I was not able to use it for last 4 days. It was working before.
Hi, this is not for me but for my in laws in their advance 80s. Their current credit card expired and they cannot use their only phone. They can’t remember their login password and do not use email. How can I get their phone service back? I would be ...
I need transferring my existing phone number from old service provider to public mobile. I can send text message & call but I can’t receive from others. Your help is greatly appreciated.
