Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How can I receive my account number
Hello,I’m writing because I recently switched to another mobile provider. My current Public Mobile billing cycle was on day 18 of 30 when I completed the transfer.I understand that Public Mobile operates on a prepaid model, but I would still like to ...
I just joined PM. My subscription plan is $24-4gb. Under change subscription, there are offer $24-8gb and $25-10gb. Which should I go for ? OR I should wait for better one?
Hi - I tried to change from physical sim to esim but was told to do so via app as the only option. But after i logged in your app, I was asked to do two factor authentication again via message. I didn’t receive the message and there’s no other option...
Can a CS_Agent contact me please?
I just purchased a Public Mobile plan. I tried activating and I see this in my Settings. What could be the issue here?
Why i am i on the 45$/mth plan when i had agree for 25$/th plan in along time thats fraud i never authorized it and public mobile put me on 45$ plan without my consent i never gave authorization to use my credit card or was never on auto roll i alw...
Hello, it is happening more often for the last few days. I restarted the phone few times. I can't make a call or message neither send it. Please solve this issue Thank youAzza
Hi, I need a customer support agent to cancel my subscription and account. I have never activated my eSIM but have already paid. I am unable to submit a support ticket as my account requires me to activate first and I am not going to activate my eSIM...
So, I've been dealing with some serious spam call issues as of lately. It's almost non-stop. Thankfully, there's been update to the phone app by google on the Pixel 10 Pro, where A.I. will now auto answer, feed them (the caller) a recording and tak...
Call Forwarding ONLY when unavailable or Airplane Mode is NOT working. - I have already tried the call forwarding when unavailable on Android (No Success) - Have already tried Public Mobile's "How to Set Up Call Forwarding" at https://www.publicmobil...
How do i access eSim activation number
i cant remember my password, I cant reset my password with my email which resets to the phone that was stolen.i cant contact public mobile to cancel my phone and limit fraud because they are completely negligent to their customers. Im not surprised ...
My phone service has been temporary suspended, I can’t get into my account to update my my payment method
After Public Mobile was updated it log out from my account. Now when I am trying to log in again it sending verification code to the wrong phone number I can see it because last 3 digits don't matches mine.I logged into my account vie email and in my...
I tried to activate a new e-sim for my account after being gone a few months. When i log in using my email and password, it automatically takes me to activate account on the web browser and has me enter visa info etc... I did this once and it charge...
Hi there,I just switched to Public Mobile about an hour ago. I have a physical Public Mobile SIM card installed, and "Public Mobile" is appearing in the network section on the status bar on my Pixel.While I can make phone calls, I'm not able to recei...
I was looking to get a new phone, specifically the Oppo find x9 ultra global version https://www.aliexpress.com/item/1005012287103362.html?mp=1&pdp_npi=6%40dis%21CAD%21CAD+3115.19%21CAD+2293.83%21%21CAD+2293.83%21%21%21%40210311c217869975315362769e10...
Does public mobile have an anti spam service like telus whereby incoming calls have to press a number from 1 to 9?
I was sent a text message to my Cell Phone today with an offer that expires 8/24/26 -5G - 100G - unlimited voice CANADA-USA-MEXICO - 500 INTERNATIONAL MINUTES - 40.00 per month. I answered YES2 and nothing happened - How do I get this offer?
I can't send texts to non iphones since installing an eSIM for travel in Europe. I also bought an electronic eSIM through Public Mobile. I haven't left Canada yet.
Who would I contact via email at Public Mobile regarding not receiving my $10 referral reward Upon my son's new account activation. He correctly entered my referral code when he activated his new account last Friday. I checked my account just now a...
Hi there, I need someone to help me with this. I need a PM to manually accept the authorization text to port a number over to another provider? I’m in the Northwest Territories and started the transfer from Fizz to Public mobile, however I can’t rece...
people cannot hear me when i call them. also, data and service coverage is very spotty in my area. It's getting worse. Is there a way to improve this or do I need to switch carriers?
I was charged my monthly Public Mobile payment on the same day on July 25th that I ported my number to Koodo. Since my Public Mobile service ended that day, I would like to request a refund of the payment, or a one-time goodwill credit/refund. My pho...
Can I get coverage on vacationing in Scotland
I just recently purchased the 50 dollar plan went through everything good and fine put the IMEI everything was good, go to download the app and now it says eSIM not compatible, I’ve tried everything can someone help?
I thought i closed and deleted my account 2 years ago, just got notification I changed password which was not me. I got back in, and now would like to delete as we no longer have the number associated with this account nor have I paid for anything.
I wanna know if my plan includes travelling to the US or is there an additional charge while I’m there?
