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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 2399 Views
  • 28 replies
  • 13 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30328 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42096 Views
  • 185 replies
  • 29 Bravos

text messages

Hi. Is it possible to request my text message history from Public? My phone wiped all my info and I had texts on there that I really need. Thank you

Me29 by Good Citizen / Bon Citoyen
  • 75 Views
  • 2 replies
  • 0 Bravos

nataliador

What my billing period will be when I subscribe after service on hold?  

Nataliyador by Great Neighbour / Super Voisin
  • 76 Views
  • 1 replies
  • 0 Bravos

Not able to activate e-sim

I am not able to transfer my number to esim it gives error "unable to install esim"I am in canada have tried in USA but same error. Please suggest what to do? Also how to talk to a customer support

Ankita9193 by Great Neighbour / Super Voisin
  • 62 Views
  • 1 replies
  • 0 Bravos

Closed my account with Public Mobile

Hello, yesterday I closed my acct with Public Mobile.  However I have a Visa invoice that's due Feb 27. I don't know if this invoice covers last month (Jan 27 - Feb 27) and I need to pay it, or is it for next month and it did not get cancelled on tim...

RTO12 by Great Neighbour / Super Voisin
  • 67 Views
  • 3 replies
  • 0 Bravos

Resolved! Welcome bonus 5 Public Points Missing

Hello, I joined at the end of 2024 and was expecting 5 Public Points as a welcome bonus as per the blurb.So far these points haven’t been given to meThanksTim

Tim-D by Good Citizen / Bon Citoyen
  • 280 Views
  • 6 replies
  • 0 Bravos

Resolved! Costa Rica Travel

I am travelling to Costa Rica for 2 weeks. Will I need to purchase a SIM card there and will improving my data speed via my subscription help me down there?

TD11 by Great Neighbour / Super Voisin
  • 123 Views
  • 5 replies
  • 1 Bravos

Public mobile Account

I have recently changed Internet providers at my residence and therefore the e mail address that I had through Eastlink(previous provider) no longer exists. Leaving me with no way to contact Public Mobile. Is there any way that I can reach Public Mob...

judi2 by Great Neighbour / Super Voisin
  • 98 Views
  • 3 replies
  • 2 Bravos

Resolved! Motorola stylus 5g 2024

Anyone using the new Motorola stylus 5g 2024? I get seemingly conflicting information on compatibility in the help section. If I check for VoLTE compatible phones it states that the stylus 5g 2022 or higher is compatible with the network. If I check ...

Evbr by Great Neighbour / Super Voisin
  • 129 Views
  • 5 replies
  • 1 Bravos

Resolved! Receiving calls

I just hooked up with public mobile and I'm having issues receiving phone calls. How do I fix it.Has anyone else had this issue

Hockeymom77 by Good Citizen / Bon Citoyen
  • 132 Views
  • 7 replies
  • 1 Bravos

Phone not working properly since travel to Mexico

My wife and I are Public subscribers since December 2024. No issues with service until now. In Feb 2025 we travelled to Mexico. Roaming features worked as promised, connected mostly to AT&T and Telcel. Returned last week. Since return, my wife's phon...

zabr by Great Neighbour / Super Voisin
  • 140 Views
  • 9 replies
  • 0 Bravos

Switching Carriers But Lost Sim Card

Misplaced my PM sim card recently. Just signed up with Lucky Mobile and they say I may need to confirm the phone number transfer via text message. Can someone manually approve the transfer without needing me to confirm via text message please? I dont...

JAnderson3 by Great Neighbour / Super Voisin
  • 120 Views
  • 3 replies
  • 0 Bravos

E Sim is not activating

Every time I go to scan the email for the e sim, it says “unable to activate”. What can I do to fix the issue?

Lofty9987 by Great Neighbour / Super Voisin
  • 83 Views
  • 3 replies
  • 0 Bravos

failed downloads

I recently  have a problem with downloading messages. It says: failed to download attachment from multimedia message and it does not download pictures.Thank you.

Heidekraut by Great Neighbour / Super Voisin
  • 69 Views
  • 2 replies
  • 0 Bravos

can't activate esim

 I've gone through the instructions on how to activate esim but my phone has shown an error "Unable to activate esim. You can try again or contact your network for assistance". How can I install esim?

Vlinkevich by Great Neighbour / Super Voisin
  • 59 Views
  • 1 replies
  • 0 Bravos

Resolved! A1 Forbidden

Hello,I just swapped from Koodo to Public, and now it seems like my account didn't setup properly. I got a text from 611 saying "You have successfully created a new PIN. Keep this number safe..." etc. But I never created a pin, and now when I try to ...

PandaManZeus by Great Neighbour / Super Voisin
  • 99 Views
  • 1 replies
  • 0 Bravos

Number porting

I am struggling to get my number set up due to porting it from another provider.  It’s been over a month and I am still not able to use the number.  I have contacted the old provider and they have told me it’s all done on their end that public mobile...

Qwertgfdsa by Great Neighbour / Super Voisin
  • 101 Views
  • 2 replies
  • 0 Bravos

Records

How can I go about getting text or call records from.a specific number?

Robski by Great Neighbour / Super Voisin
  • 76 Views
  • 2 replies
  • 0 Bravos

Payment problem

I have a pre authorized plan with my credit card but have been cut off. I want to talk to a real person to resolve this. Am getting frustrated and thinking of changing plans because of this.

caren250 by Great Neighbour / Super Voisin
  • 148 Views
  • 7 replies
  • 1 Bravos

Texts

Can’t make outgoing calls or texts

Colleen13 by Great Neighbour / Super Voisin
  • 79 Views
  • 2 replies
  • 0 Bravos

Resolved! Losing a phone and changing SIM card number

I lost my phone and SIM card, but replaced both with new ones and resumed my Public Mobile services with a new SIM card. I still have my old phone # and I am wondering if the old phone is now removed from that same phone number?

Moe10 by Great Neighbour / Super Voisin
  • 150 Views
  • 6 replies
  • 0 Bravos

Text

I have an iPhone and since switching to public mobile my texts to friends with Samsungs want deliver.

KT7 by Great Neighbour / Super Voisin
  • 84 Views
  • 2 replies
  • 0 Bravos

sim card is not working any more.

I do not for what reason, my sim card is not working any more recently, the data usage in the past one month is zero and I am not able to receive any text and phone call. Does anyone know how can resolve this issue?

Hmoon by Great Neighbour / Super Voisin
  • 153 Views
  • 5 replies
  • 1 Bravos
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