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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 12085 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22998 Views
  • 183 replies
  • 25 Bravos

New rewards program

I'm currently paying $13/month plus tax.  My plan actually costs $20/month plus tax but I'm getting discounts for loyalty and for auto pay.  When I'm forced to switch to the new rewards program, will my bill jump up to $20/month?

Al1231 by Good Citizen / Bon Citoyen
  • 203 Views
  • 12 replies
  • 0 Bravos

iMessage verifying

Just got PM on Saturday , anytime someone gets a text from me they get it with my email not phone number . In the settings my iMessage phone number is “verifying” for the last 2 days,,,  I have turned off my phone. I have reset my network settings. I...

Paulv999999 by Good Citizen / Bon Citoyen
  • 79 Views
  • 2 replies
  • 1 Bravos

Can text but not call in the US

Device: Samsung Galaxy A21, last updated 17 February 2024Plan: 60GB within Canada and the US Data at 5G Speed, Unlimited Canada-US wide minutes and messaging plus unlimited international text and picture messaging++I am currently in South Carolina fo...

GinetteGauvin by Great Neighbour / Super Voisin
  • 97 Views
  • 4 replies
  • 0 Bravos

updating payment information

My family has a total of 5 public mobile phone numbers.  I seem to have successfully created accounts and linked the account to phone numbers for three of the five phone numbers.  Since my credit card is expiring at the end of May and I'm trying to u...

Resolved! Public Mobile *611 (611) issues (VIDEO)

Hey, I am experiencing this issue with dialling *611 or dialling 611.EDIT: If you see the numbers going - I couldn't record the call but any SMS received above on the screen was one of the successful tries to IVR.https://youtube.com/shorts/CE0SeGbGyc...

fixin1 by Model Citizen / Citoyen Modèle
  • 111 Views
  • 9 replies
  • 0 Bravos

Help I'm locked out of my account

I accidentally bought an esim and then deleted it. I didn't realize that would invalidate my physical SIM. So now I don't have access to my phone number. Since I don't have access, I can't login because of eversafe. I can't even switch back to my phy...

lockedout2 by Great Neighbour / Super Voisin
  • 75 Views
  • 2 replies
  • 0 Bravos

Sim card never arrived - Link to customer support broken

My sim card never arrived and I have no tracking number to see what happend.  The email confirming my order 352250 said"It could take up to 7 business days for your SIM card to arrive. If you haven’t received your SIM card by then, please contact a C...

petered by Great Neighbour / Super Voisin
  • 46 Views
  • 2 replies
  • 0 Bravos

Resolved! Can't download Public Mobele in ApsStore - app not available

Hello community. May someone can help me. I bought eSim online on Public Mobile web site, and next step is download Public Mobeli app to activate eSim. The problem is - I can't download the app,  I see massage This app is currently not availaiable in...

AlexDud by Great Neighbour / Super Voisin
  • 76 Views
  • 4 replies
  • 0 Bravos

New Rewards?

Just got a text I was losing my rewards.   News to me!  What does that mean?  Do I lose my $4 a month loyalty and $1 a month refer a friend?  I am getting frustrated with Public Mobile.  Thinking of leaving for a more transparent company.  Thanks eve...

Tech20000 by Great Neighbour / Super Voisin
  • 135 Views
  • 7 replies
  • 5 Bravos

Resolved! Dropped Calls

I get dropped calls.  While speaking on the phone with different people who are with different cell phone providers including Public mobile. I will be on the phone for like 5min to 10 min and the call drops. I have an iPhone 13 and I get 2 bars in my...

DeeT by Good Citizen / Bon Citoyen
  • 98 Views
  • 5 replies
  • 1 Bravos

Text messages not sending/being received

I recently transferred over my number and my calling and data has been working without any problems, but no messages are coming through or going out properly.

L_L_ by Great Neighbour / Super Voisin
  • 88 Views
  • 1 replies
  • 0 Bravos

No SMS service

My previous provider transferred # succesfully. All data apps work except SMS service not working. I can receive and make calls bit cannot recv or send text/sms.

Osodin161 by Great Neighbour / Super Voisin
  • 80 Views
  • 3 replies
  • 1 Bravos

Unable to purchase eSIM from app

I just got a new phone and I'm trying to purchase an eSIM on the new phone. However, each time I try to purchase it on the Public Mobile app I get the following error message:"Your SIM purchase appears to be having issues. Please try again later or r...

puddls by Good Citizen / Bon Citoyen
  • 47 Views
  • 2 replies
  • 0 Bravos

5GB data gift can't use

I see 5GB data that showed up in my account while in the Public Mobile app, but I cannot use it.  It does not show up when I log into PM via a web browser...   I'm on the 15$/250MB plan so perhaps this is a glitch and it showed up as an error in the ...

mnx by Good Citizen / Bon Citoyen
  • 94 Views
  • 5 replies
  • 0 Bravos

I only have SOS service

I transferred my number from a different carrier to Public mobile today, and I've authorized the transfer request throught a SMS text. I've chosen the eSIM option, why now my phone just shows SOS only? can you please help? let me know if you need my ...

CliffWu by Good Citizen / Bon Citoyen
  • 92 Views
  • 8 replies
  • 0 Bravos

Decreasing time voicemail takes to pick up a call

I recently switched from an iPhone to a Samsung Galaxy A15.  I would like to decrease the time it takes for the voicemail to pick up if I don't answer a call.  It is currently set to 30 seconds.  I found a post on here from before that has the follow...

melilee by Good Citizen / Bon Citoyen
  • 68 Views
  • 1 replies
  • 0 Bravos

Can not make payment

I have tried several time to set up a subscription for my mom and it will not accept any credit card we enter. Both cards are valid and all fields are complete. Have tried several times to live chat as you do not have a contact number and continually...

Lje by Great Neighbour / Super Voisin
  • 70 Views
  • 4 replies
  • 0 Bravos

How do I lock my sim so it can’t be swapped?

I have been sim swapped once before and I have concerns someone may try again. I want to lock my sim and make it so that no one can swap my service out without me receiving a phone call and chatting with an agent first. I don’t want to be able to req...

gingeroni by Great Neighbour / Super Voisin
  • 71 Views
  • 2 replies
  • 0 Bravos

Dropped Calls

My calls keep dropping for no reason. I have a new phone, full service and my calls still drop every single call I'm on. Is this something a new sim card would fix? If it is the sim card can I get a free one or do I have to pay?

Nonurbiznaz24 by Great Neighbour / Super Voisin
  • 73 Views
  • 8 replies
  • 0 Bravos

Re: bonus data priority

My one time bonus (no expiry date) is being used before the 5GB bonus data (expires in 150 days)

Vh2 by Great Neighbour / Super Voisin
  • 61 Views
  • 1 replies
  • 1 Bravos

port team phone number?

I am new to public mobile and since activation I am unable to send or receive text. I am switching back to my old carrier but I cannot authorize the transfer request because I can’t receive texts.Does anyone have the number to the port team? thanks!

KatFazle by Great Neighbour / Super Voisin
  • 73 Views
  • 4 replies
  • 0 Bravos

Resolved! Stuck In Login Loop On Mobile App

Hello,I'm trying to activate my new sim card I received in the mail, and I'm using the Public Mobile App as instructed. When I'm trying to login to my account on the app, I enter my e-mail and password, I received the 2-step authentication code, and ...

BorisBago by Great Neighbour / Super Voisin
  • 63 Views
  • 1 replies
  • 0 Bravos

Resolved! Error Trying to Activate Sim Card

Hello,I am trying to activate a new sim card I received in the mail today. When I tried doing it online, and I click on "Resume Activation", I get the follow error message WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.How do I activate my sim card?

BorisBago by Great Neighbour / Super Voisin
  • 47 Views
  • 1 replies
  • 0 Bravos

Travelling to Iceland

I'm travelling to Iceland at the end of April. My current plan is 90GB for 3 months. Will my plan/phone work in Iceland and/or is there an add-on I can buy/

Buck72 by Great Neighbour / Super Voisin
  • 78 Views
  • 4 replies
  • 1 Bravos
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