Community

phone does not support an e sim

I tried to open an account on Sept 28 using an e-sim.  Public mobile accepted my payment of 34.50 and then stated that my I phone 8 did not support an e-sim.  We purchased a physical sim card from a Telus distributor on the same day and then opened a...

Activating my account

I don’t know about this customer support, but it keeps sending me around and around in circles. I can’t get any help to sign in. It sends me codes and then it says it’s not active. It’s not valid. I don’t know what to do. I can’t access my phone for ...

Data has not renewed with subscription

My first month with Public and my first month in Canada so I'm not sure how it all works here. My plan/subscription has just renewed but my data meter still says that I am almost out of data. There is no message about data carrying over from last mon...

Trouble Logging In

I no longer know or have access to the email linked to my account and I had to cancel the credit card on the account so I need to be able to login to change it. I have had to create a new account to be able to ask this question. Is there a way for me...

What's the response time for issues?

I am having an issue where my old account's email address is no longer valid to log in because it doesn't end in '.com'.  I have been messaging CS_Agent since Friday to try and transfer the old account to this one, or at least change the email addres...

Payment

We’re suppose to have auto renewal and this is the 2nd month it hasn’t processed. And when I go to pay on the app, I’m not given a “Pay now” option. I’m beyond annoyed and can’t get through to customer service. Can someone help!

Can I have 2 phones on 1 plan? or do I have to make 2 separate accounts?

Can I have 2 phones on 1 plan? or do I have to make 2 separate accounts?

Nee

I need to cancel, I've brb charged for a while and I don't use this provider anymore. 

No Data after U.S. Data Add-on

Hi,I redeemed Rewards points for U.S. Data (15 days) two days ago. I'm in the U.S. now but cannot access the data.I'm attaching the email confirmation I received below: 

not sure how to change phone and sim and keep number

 account is on hold as old phone was lost.  Now what, I have a new phone, new sim.

no minutes left

I don't understand why I have no minutes left and what to do to fix it

It won't accept my Zoomer account number. I have to list Rogers as my provider and it won't accept r

It won't accept my Zoomer account number. I have to list Rogers as my provider and it says my Zoomer (Rogers) account number is incorrect. So if Zimmer doesn't exist, then what?!   This is not an existential issue

I have a simple Yes/No enquiry, does my 50 gigs of USA data include any roaming charges?

It makes no sense to me, to have 50 gigs of USA data if roaming is not included. Why can't PM just be clear about this? 

International plans

How long do we think it will take PM to offer roaming to Canada, USA AND Mexico? I saw a competitor is offering it already! That would be a nice addition to the CAN/US plans for Black Friday perhaps? Fingers crossed!

Two questions to need your reply

I will be leaving Canada for a while due to work, and I have two questions that I need your assistance with:If I work in Asian countries, will I still be able to receive text messages on my Canadian mobile number(xxxxxxxxxxxxxxxxx) base on my existin...

Inactive SIM card!

Help! My SIM card has been randomly going inactive in my phone for the last couple months. Sometimes I'm on a call and it will disconnect the call and tell me that I have no SIM card in the phone. I need to go into my settings and reactivate the SIM ...

Sim card

HiMy sim card is getting disconnected every couple of days Do I need a new sim cardThanks

Ive been hacked

I have been hacked, they changed my email and phone number.  Must of cancelled my data, I need help!

Sorry, we’re not able to process this request at this time. Please try again later.

I have Auto payments on my account via a credit card that is valid, not expired, and has sufficient funds available. I am now getting an error via text message and in my account when trying to pay "Sorry, we’re not able to process this request at thi...

Trying to get my old phone number back

Hello im trying to get my old phone number back, I canceled it 2.5 months ago, now resorted to getting a new number, but I need that old number as banks and other websites need it to log in, Please please let me know any ideas, I cant find a phone nu...

Phone useage

I just noticed that my phone useage shows numbers I have never called any ideas how that may have happened?

Re: Being charged twice

I am having this issue now too. Were you able to get your issue resolved? Did you find out why this was happening???

unknown debits from my account

I am trying to figure out why I have some random transactions of 15$ debited from my account. I have not purchased add ons and I don't see any activity that would cause this additional billing.This has happened September and October as far as i can s...

Test Messages on Home Plan Wifi counted against Public Mobile Plan

I mostly send text messages using my internet wifi at home and only use Public Mobile wifi to send messages when I'm outside. This month I only sent out 2 at the most using PM wifi.To my surprise I received a message from PM that I only have 10 outgo...

how to update credit card information for public mobile

Transfering a number from a previous provider

I switched over to your service in early September. I am still being billed by Bell. I contacted them and they say that the numbers have not been ported. They say that you have to process the switch. Meanwhile I am getting charged by both providers. ...