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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

5G often turned to LTE in my iPhone 13

Hi,5G often turned to LTE in my iPhone 13, how to fix it, is there any chance 250mb will increase in near future for this plan?

Re: Cannot Send/Receive SMS or Calls

Does anybody have a freaking answer for this issue?? because it just started randomly for me too I cannot send or receive voice calls on either my Public Mobile eSIM or on my Telus mobile eSIM now as well. My phone is rendered essentially useless at ...

Plans

We got atext saying in March we would have to change our phone, i've done that, then you said we could get a plan for $25 thru telus. is that still true?

Retrieve phone record and text record

hi there I'd like fo see my phone usage and the numbers I texted in the last 4 months please

Lost my sim card, cannot log in my account as it needs confirmation code sent to phone

No option to choose send via email

Resolved! resume subscription?

I cannot login, it asks me to resume subscription , but I have active service ?

Bought Add on in US Data $20. , but did not work for the second time

Bought both Data for $20, Talk text for $16 in USA. Talk/text worked but Data did not (happened twice in June and in September) Im very very frustrated

Resolved! Refunds

Public mobile has been unsuccessful in transferring my phone number from another provider so I want a refund for my subscription. How do I proceed?

Contacting PM

Chat and service ticket no longer works, how do i contact PM now?

weak signal when overcast/rainy

I have connection problems whenever it's overcast/rainy, but it seems to be specific to landlines. I can call other cell phones and the call will connect, but if I call a landline, it goes directly to their voicemail. Are there settings I can change ...

Re: ChatGPT Voice Not Working on Cellular

Adding another data point from October 9, 2026. I'm on Public Mobile with an iPhone 17 Pro running iOS 27. My tests are with calls to a dot in the ChatGPT app, rather than regular ChatGPT Voice.After rebooting my dot, I tested:- Wi-Fi: call connects....

How does one unblock the usage history block?

How does one unblock the usage history block?Have tried two internet browsers and the ability to download usage history is still blocked for some unknown and unexplained reason. Everything else seems to be working, except Public Mobile account infor...

Resolved! sim card shows old number

I changed my number. can send and receive with this new number without problem but sim card settings still showing old number

Re: ZTE Cymbal 2 - No Calls In/Out

Hello, I'm getting a lot of conflicting information in this topic. Does anyone actually have a ZTE Cymbal 2 working on VoLTE at the moment? I believe the reason it was working before would be that the 3G towers were still operational at the time. But...

Rewards

Rewards for 5gb and !0gb have (30 days) listed. Does this mean they expire after 30 days or when you use the data up?

Have esim not registered on network

Can't make calls or connect Please help

Changing credit card details on my wife's account but I don't have her email or password

Hello, Need to change the credit card details on my wife's account as the validity date has expired. How can I get the payment registered to her phone? Thanks.

Payment

Trying to make a payment but your system will not accept it

Cannot Send/Receive SMS or Calls

I've reset my phone, tried my sim in another phone as well, but I cannot send or receive SMS, as well as phone calls.Can someone please check my account and make sure everything is good ?

Line Cancelation / Fee Refund

Hello My line was canceled and transferred out on September 26th.I believe that a credit is due on my account for the advanced billing cycle. Can you please verify and confirm my overcharged refund to my credit card?My credit card was charged $29.38 ...

Failed port/incomplete port

I'm porting my number from Sasktel to public mobile. Got a physical SIM activated and thought I followed all the prompts and instructions. But I can make calls, but cannot receive calls, so I need help with that.Thanks I advance

.Phone calls not connecting

I have the Canadian USA plan. I am currently in Florida. Data is working, text is working, phone is not. Roaming is on.Any suggestions?

Resolved! friend referral

I joined more than 10 days ago, but where is the $10? Or can anyone confirm if I entered it correctly? Please help

Resolved! Outgoing calls blocked (Error 7B1) after plan change

Hello, I recently changed my plan on my account. My data, texting, and incoming calls are working, but all outgoing calls fail with the "7B1: Your phone is not activated on the network" error message.I have already tried restarting the device, resett...

Voucher

If I buy a voucher does that go towards my next bill?How do I buy a voucher to pay my next bill

Resolved! An existing eversafe ID already with this phone number issues

I just joined 12 days ago and changed my phone yesterday due to too many scams calls and texts, after everything is done when I was trying to update eversafe received msg " An existing eversafe ID already with this phone number" and I also received a...

my public phone service is not working properly

i am not receiving call and text from anyone not even from public mobile app

Resolved! Can us mexico

Seems phone has stopped letting me call to Mexico ..how can I fix this

New activation (port from SaskTel) – no incoming SMS, can't log in for 2FA

Ported my number from SaskTel on Oct 6, eSIM on iPhone 11. Calls and data work, but no incoming SMS. Because of that, the login verification code never arrives, and "resend" doesn't offer email. The chatbot gives an error and the CS_Agent private mes...

Notifications

Notifications from OnDemandRideco transportation service in Okotoks are blocked. I talked to them and the said that it may be my cellphone provider. I need to get the notifications ASAP. Thanks,Helena Canon

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