Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I want to purchase the 60GB/$40 Can-US-Mex plan but it's not an option when I try to change my subscription.
I am trying to cancel a newly paid for account and receive a refund. I thought I was paying for a 1 week travel eSIM but am not realizing it is asking me to cancel my old phone plan which I don’t want to do. How do I get a refund for the new account ...
I have recently joined Public, and everything is good except I am unable to make a call to or receive a call from my daughter on another network. I can text her and receive texts, we just can't call each other. The call call just doesn't connect. She...
Hello Community Team / Moderators,I usually get charged on my credit card for auto-renewal of subscription on the 20/21/22 of a month. This morning, on January 19th, I exchanged enough points for cash to make sure that covers the next bill. However a...
I signed up to Public Mobile and as was suggested, got a new number, and tried to change that to my old number after paying. After a few hours, Public Mobile said that it could not be done, so they cancelled my payment etc. I called my current servi...
I recently moved to another carrier and I have for entire month last week and was wondering how to get refund for unused period.Thanks
Hello,It seems like there is an issue with my auto pay. I have attached 2 images in this post. I have auto pay on and credit card is active with no issues. It looks like the auto pay did not apply the funds to my account which stopped my service. Wha...
Hello...I'm an existing PM customer that's been using an eSIM for I think about 2-1/2 years with no problems. This morning when I turned my phone on Im seeing "NO SERVICE" at the top of the screen. It wont connect to Public Mobile. I'm using a Samsun...
i paid $40 for US roaming 30 days. Bank shows payment done. But pm says payment failed. Says available funds $40. But when i go to pay with available funds it doesn't go through. With usage breakdown it shows 0 of 30 days left for the package
I'm not able to receive incoming calls or texts. The number works for outgoing calls but I don't know what my phone number is to receive incoming calls
I can login fine as usual but then it redirects me back to the main publicmobile.ca page.I've tried clearing all data and cache and restarting. Same thing every time.I just want to access my account. The app on my android doesn't work on this phone a...
I redeemed point for a $20 on December 18th 2025. The $20 Credit was not applied to my bill in December or January. Mu bill date is the 19th.
I am trying to log into my public mobile account it prompts me to authenticat via a phone number which is inactive.Therefor I cannot log into my account.Any help would be appreciated
Ok, so I have had a PU account since 2019. On Friday I ported over my phone number from Freedom Mobile to PU.The phone number for voice was ported over and works fine.But on the PU side, the text number is still the previous PU number - and so I cann...
I cannot log in because I’m not receiving SMS passcodes. My phone was erased and I need a new eSIM issued. Please verify me manually and reissue my eSIM.
please confirm that public mobile is supportive on an iphone 7 with a 15.8.5 operating system
eSIM shows up but data and phone texts won't work
Can’t download since App Store region is not Canada and cannot change it because I have active subscriptions. Changing them would require me to cancel the subs. How can I activate my e sim? Can I purchase a physical sim and transfer the e sim there? ...
I am posting here hoping someone with an actual solution comes to my rescue.My international texts used to work in 2021. Specially to Iran. They no longer do. Yes, I get a double tick aka delivered status on my texts but they are not actually deliver...
Hello! Wondering if someone can help me!? There are 4 of us in our house that have a public mobile plan, all slightly different plans, and. All of can't make or receive any phone calls. We have data, we can text but no calls. This just happened in th...
Hello,I am trying to set up a new account and I have gotten to payment option and it will not allow me to use my parents credit card. I do not have a credit card so this is the only way I can pay for it. Please let me know how I can resolve this issu...
How to use
when call ,it always pop necessary , if don't response it then act up.
The first few days i was in Mexico I could call back to Canada directly using by tapping on the number in My Contacts.Starting yesterday, I started the calls would not go through and I kept getting a UC2 error message.Support advised that I reset my ...
I have another account with public mobile. I recently got a new phone and I wanted to transfer my eSIM to the new device I try logging in through the app and was told a code sent to the number that I currently wanted on my new device but I no longer ...
When someone calls me there's a good 3-5 sec delay before they can hear me. Never experienced this with Koodo. Opened a support ticket and the agent said it was a phone issue which is nonsense. It's a Pixel 9a. Anyone have any suggestions before I ha...
I've tried manually entering an APN, airplane mode, restart, reseating the SIM and upgrading my plan. Everything except sending texts works fine, others say their texts also show when I read them. My next solution is going to be changing carriers so ...
I am unable to see the add ons that I have added to my account. I selected Shop Add-ons from my subscriptions page, but do not see the 3 add-ons that I have.
I tried resetting the network setting with no luck. I also find it odd when I log in to PM it tried to send a SMS to the temporary number I don't have access to anymore.Had anyone tried an esim swap? Did it help?
