Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Ok, so I have had a PU account since 2019. On Friday I ported over my phone number from Freedom Mobile to PU.The phone number for voice was ported over and works fine.But on the PU side, the text number is still the previous PU number - and so I cann...
I cannot log in because I’m not receiving SMS passcodes. My phone was erased and I need a new eSIM issued. Please verify me manually and reissue my eSIM.
please confirm that public mobile is supportive on an iphone 7 with a 15.8.5 operating system
eSIM shows up but data and phone texts won't work
Can’t download since App Store region is not Canada and cannot change it because I have active subscriptions. Changing them would require me to cancel the subs. How can I activate my e sim? Can I purchase a physical sim and transfer the e sim there? ...
I am posting here hoping someone with an actual solution comes to my rescue.My international texts used to work in 2021. Specially to Iran. They no longer do. Yes, I get a double tick aka delivered status on my texts but they are not actually deliver...
Hello! Wondering if someone can help me!? There are 4 of us in our house that have a public mobile plan, all slightly different plans, and. All of can't make or receive any phone calls. We have data, we can text but no calls. This just happened in th...
Hello,I am trying to set up a new account and I have gotten to payment option and it will not allow me to use my parents credit card. I do not have a credit card so this is the only way I can pay for it. Please let me know how I can resolve this issu...
How to use
when call ,it always pop necessary , if don't response it then act up.
The first few days i was in Mexico I could call back to Canada directly using by tapping on the number in My Contacts.Starting yesterday, I started the calls would not go through and I kept getting a UC2 error message.Support advised that I reset my ...
I have another account with public mobile. I recently got a new phone and I wanted to transfer my eSIM to the new device I try logging in through the app and was told a code sent to the number that I currently wanted on my new device but I no longer ...
When someone calls me there's a good 3-5 sec delay before they can hear me. Never experienced this with Koodo. Opened a support ticket and the agent said it was a phone issue which is nonsense. It's a Pixel 9a. Anyone have any suggestions before I ha...
I've tried manually entering an APN, airplane mode, restart, reseating the SIM and upgrading my plan. Everything except sending texts works fine, others say their texts also show when I read them. My next solution is going to be changing carriers so ...
I am unable to see the add ons that I have added to my account. I selected Shop Add-ons from my subscriptions page, but do not see the 3 add-ons that I have.
I tried resetting the network setting with no luck. I also find it odd when I log in to PM it tried to send a SMS to the temporary number I don't have access to anymore.Had anyone tried an esim swap? Did it help?
Every time I call my mom there is a message saying the client you are trying to reach is not available.can you fix this issue?also I used to pay $17 per month and now my bill is over $20 can you tell me why?
I have the Canada/United States/Mexico plan but it won't let me make calls while in the u.s. It immediately disconnects. I can still text. Any ideas? Thanks.
I need a promo code. I can't afford to pay my bill on time. Anybody have one please?
I’ve erased my phone in error with the find my phone app and do not have access to my email associated with my account or my public mobile phone number. How do i receive a otp to verify without having access to my email or phone number?
I currently have a 27$ plan with20 GB. I’m trying to change my plan to the $20 plan with 4 GB, but I can’t do it. When I open the subscription page, it only shows three higher-priced plans. I would like to switch to the $2o plan on my next renewal
How to call out from Mexico?
yes same the IMEI isn't recognized. not at the porting part yet. When I tried downloading the app it says VPN is blocking this. I removed all these vpn apps. still after resetting phone blocked from app. then hit app maintenance "hang tight" it says....
I’m overseas and Public Mobile doesn’t allow receiving SMS outside Canada/US, so I can’t receive the port-out authorization text to reply YES. Can you manually approve/confirm the port-out to Fizz,or provide an alternative verification method?
Long distance are not going thru. Message says + unable to complete call check with service provider. Pressing 0 not working either
I currently have a $35 plan with 75 GB. I’m trying to change my plan to the $25 plan with 4 GB, but I can’t do it. When I open the subscription page, it only shows three higher-priced plans. I would like to switch to the $25 plan on my next renewal.
How do I get a Canada-US-Mexico phone plan
my daughter had an account that we created a year ago and I’m not able to log into that account now we cannot figure out the email we used or anything and I need to cancel this account and remove the credit card on file as she now has a different num...
Hello,I can't renew or pay my bill. Please help!
