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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 22521 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 33999 Views
  • 185 replies
  • 27 Bravos

phone does not support an e sim

I tried to open an account on Sept 28 using an e-sim.  Public mobile accepted my payment of 34.50 and then stated that my I phone 8 did not support an e-sim.  We purchased a physical sim card from a Telus distributor on the same day and then opened a...

vickiep by Great Neighbour / Super Voisin
  • 67 Views
  • 2 replies
  • 0 Bravos

Activating my account

I don’t know about this customer support, but it keeps sending me around and around in circles. I can’t get any help to sign in. It sends me codes and then it says it’s not active. It’s not valid. I don’t know what to do. I can’t access my phone for ...

Ramfun by Great Neighbour / Super Voisin
  • 108 Views
  • 6 replies
  • 0 Bravos

Data has not renewed with subscription

My first month with Public and my first month in Canada so I'm not sure how it all works here. My plan/subscription has just renewed but my data meter still says that I am almost out of data. There is no message about data carrying over from last mon...

Me1L1 by Great Neighbour / Super Voisin
  • 96 Views
  • 4 replies
  • 1 Bravos

Trouble Logging In

I no longer know or have access to the email linked to my account and I had to cancel the credit card on the account so I need to be able to login to change it. I have had to create a new account to be able to ask this question. Is there a way for me...

morsuka by Great Neighbour / Super Voisin
  • 83 Views
  • 4 replies
  • 0 Bravos

Resolved! Roaming in Algeria

Hi there  I am now in Algeria I need to have network on my esim number. Can I purchase roaming network activation ???International travel often requires adjustments to our communication methods. Staying connected while abroad can provide peace of mi...

Faycallevis by Great Neighbour / Super Voisin
  • 55 Views
  • 1 replies
  • 0 Bravos

What's the response time for issues?

I am having an issue where my old account's email address is no longer valid to log in because it doesn't end in '.com'.  I have been messaging CS_Agent since Friday to try and transfer the old account to this one, or at least change the email addres...

Atreya by Good Citizen / Bon Citoyen
  • 115 Views
  • 9 replies
  • 0 Bravos

Payment

We’re suppose to have auto renewal and this is the 2nd month it hasn’t processed. And when I go to pay on the app, I’m not given a “Pay now” option. I’m beyond annoyed and can’t get through to customer service. Can someone help!

Nee

I need to cancel, I've brb charged for a while and I don't use this provider anymore. 

Leelaura1975 by Great Neighbour / Super Voisin
  • 56 Views
  • 2 replies
  • 0 Bravos

No Data after U.S. Data Add-on

Hi,I redeemed Rewards points for U.S. Data (15 days) two days ago. I'm in the U.S. now but cannot access the data.I'm attaching the email confirmation I received below: 

Screenshot_20241008-231753_Gmail~2.jpg
kalpesh7 by Great Neighbour / Super Voisin
  • 94 Views
  • 4 replies
  • 0 Bravos

no minutes left

I don't understand why I have no minutes left and what to do to fix it

Susanjean by Good Citizen / Bon Citoyen
  • 126 Views
  • 9 replies
  • 0 Bravos

Resolved! Can not login

Hi when I login and input the verification code, It sends me to a page to resume the activation. My phone has been active for 3 months already. When I click on resume, it send a message that there is smth wrong. I do not have any other options. Also,...

Sushilo by Great Neighbour / Super Voisin
  • 97 Views
  • 2 replies
  • 0 Bravos

International plans

How long do we think it will take PM to offer roaming to Canada, USA AND Mexico? I saw a competitor is offering it already! That would be a nice addition to the CAN/US plans for Black Friday perhaps? Fingers crossed!

Amber75 by Good Citizen / Bon Citoyen
  • 104 Views
  • 2 replies
  • 0 Bravos

Two questions to need your reply

I will be leaving Canada for a while due to work, and I have two questions that I need your assistance with:If I work in Asian countries, will I still be able to receive text messages on my Canadian mobile number(xxxxxxxxxxxxxxxxx) base on my existin...

HELENXXCN by Great Neighbour / Super Voisin
  • 109 Views
  • 4 replies
  • 1 Bravos

Resolved! New 90 days subscription plan

I used to have a $15/month with Canada wide 100 minutes with 250 MB data plan. and recently I've opted for 90 days 9GB data plan staring October 7, 2024, as per a promotional text message I received from Public Mobile.I thought - it also includes the...

AJethava by Great Neighbour / Super Voisin
  • 146 Views
  • 4 replies
  • 0 Bravos

Inactive SIM card!

Help! My SIM card has been randomly going inactive in my phone for the last couple months. Sometimes I'm on a call and it will disconnect the call and tell me that I have no SIM card in the phone. I need to go into my settings and reactivate the SIM ...

Amber75 by Good Citizen / Bon Citoyen
  • 82 Views
  • 2 replies
  • 0 Bravos

Sim card

HiMy sim card is getting disconnected every couple of days Do I need a new sim cardThanks

AmirSourour by Great Neighbour / Super Voisin
  • 109 Views
  • 6 replies
  • 0 Bravos

Ive been hacked

I have been hacked, they changed my email and phone number.  Must of cancelled my data, I need help!

RoryG by Great Neighbour / Super Voisin
  • 155 Views
  • 8 replies
  • 1 Bravos

Trying to get my old phone number back

Hello im trying to get my old phone number back, I canceled it 2.5 months ago, now resorted to getting a new number, but I need that old number as banks and other websites need it to log in, Please please let me know any ideas, I cant find a phone nu...

Divii by Great Neighbour / Super Voisin
  • 84 Views
  • 3 replies
  • 0 Bravos

Phone useage

I just noticed that my phone useage shows numbers I have never called any ideas how that may have happened?

Nikis7766 by Great Neighbour / Super Voisin
  • 79 Views
  • 2 replies
  • 0 Bravos

Re: Being charged twice

I am having this issue now too. Were you able to get your issue resolved? Did you find out why this was happening???

Lyndsey2 by Great Neighbour / Super Voisin
  • 67 Views
  • 1 replies
  • 0 Bravos

unknown debits from my account

I am trying to figure out why I have some random transactions of 15$ debited from my account. I have not purchased add ons and I don't see any activity that would cause this additional billing.This has happened September and October as far as i can s...

ceadub by Great Neighbour / Super Voisin
  • 85 Views
  • 3 replies
  • 1 Bravos

Transfering a number from a previous provider

I switched over to your service in early September. I am still being billed by Bell. I contacted them and they say that the numbers have not been ported. They say that you have to process the switch. Meanwhile I am getting charged by both providers. ...

faschmatta by Great Neighbour / Super Voisin
  • 137 Views
  • 6 replies
  • 0 Bravos
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