Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Sim locked, need puk code
Hi,I lost my iphone in an area without cellular service, many weeks ago. I am now using a different sim on a backup phone with the same public mobile number. (I just did the public mobile swap sim card function). Anyway, my question is how do I g...
Hi there!Im with public mobile for 2 years now, and it’s all been great except for this one thing recently. When I try to log into an account and it tries to send me a verification code through my phone number, it started to show up very late, and no...
I received a referral back in November and never got the Chick Ching message. I've received 2 referrals in the last few weeks and once again, no Chick Ching text message.Are we no longer getting these text messages or.....
I have i phone and having SOS problem and couldnt find the solution
I have not been able to access my account I was rerouted to continue with activation. I received a text message that my payment did not go through but it was a day early. I attempted to downgrade to the $29 plan and paid for it. The next day I saw pa...
So I recently had all my online accounts and telephone numbers compromised and locked out of my sim was disabled so I am unable to receive a code to my email or telephone number and I’d like to get a new eSIM with my account could someone please cont...
Please help me I press a wrong add -ons 300 international long distance minutes, instead 100 international long distances Philippines minutes. they took my 15$ payment already. I want to cancel and do the 100 international long Philippines minutes
Hello there, I cannot receive messages to reset my password to my phone number.When I tried to reset, the system said a link was sent to my phone, but I did not receive the link
I have the same issue.
I have bought the plane on my old phone but as I login the account into the new phone I can’t active it
Hello, My phone is not working, it says there is no service. I checked my account and noticed that the plan has changed without my knowlege. The price increased from $120 which I have been paying for a long time now to $277.00.
I am unable to complete my number transfer and esim activation.
error no esim installed
HiMy friend with public mobile upgraded from 2 gig data to the 50gig plan 6 months ago. We are in the area of the ice storm without power for 6 days. Today she got a notice that she had surpassed her two gig limit and her data was shut off. She has ...
I'm having trouble linking my sim to my account. I tried to transfer my existing phone number to my account but I missed the 90 minut window. Now when I try to omelets the subscription it tells me my sim number is invalid
I need my puk code
I have publicm phone number and i cantTransfer to new account
I need to call public mobile to get my number sorted out
Is the network down? I’m seeing SOS on my cell phone and my husbands as well.
Hello,I signed up on the $35 75 GIG CAN/US/MEX plan a few months back and now I noticed the $34 CAN Plan. I am intrigued that it is unlimited data (reduced speed) and while it is convenient to Roam in MEX/US for the week or two that I am in those loc...
Can't access my account. When I log in I get (Step one, choose a plan) I already have an account . My phone is working fine. Can't get m My ACCOUNT to open. This has been going on for about a week now.
Does anyone else have the issue of your card payment refusing to go through? I’ve had the same card on my account and have had sufficient funds on my card the entire two weeks of me trying to pay my bill, it just says “please try again later” custome...
Hello,I had service with Public Mobile last year, then shut it down due to my being out of the country for 5+ months.Now that I am about to return, I would like to restart service under my previous account, but am unable to, since access to my previo...
Travelling to Mexico and is wondering if the Can/Us/Mex plan includes text/talk/data while we are there. Getting mixed answers as some say texts/talk/data must originate in Canada? (Have the $29 plan)
I have an iPhone 11 that is up to date but my group text messages stopped working
Even though I have not used any data. My data usage shows that I have used data at odd hours like 2 am and 6 am. My billing cycle started April 4. Not sure what’s going on?
Trying to activate a new SIM card. It says the payment was accepted but error code M 802. Please help
I am having trouble accessing my account. My plan could not be renewed today because my payment information has changed. I have not been able to acces the account for a few weeks. I keep getting prompt to subscribe to the can-us-mex plan. how can my ...
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