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Account no

Please how long does it take for CSa to reply a request . 

Michael21 by Good Citizen / Bon Citoyen
  • 25 Views
  • 3 replies
  • 1 Bravos

Issue porting a number from Koodo

I was able to take advantage of the Public Mobile Recent offering for Cyber Monday.I thought it would be pretty straight forward as I've ported in before.However, it's been a while now, about 2 hours.I received a Text from Koodo asking me to reply YE...

Coverhiro by Good Citizen / Bon Citoyen
  • 61 Views
  • 4 replies
  • 1 Bravos

Updated Oneplus 9 Pro & cannot connect to network

I updated my phone last night. Everything worked fine before the update. I have tried resetting my network settings, factory resetting my phone, and rolling back to an older firmware and nothing has fixed the issue. Does anyone have any suggestions b...

shawno11 by Great Neighbour / Super Voisin
  • 44 Views
  • 6 replies
  • 0 Bravos

Change plan on renewal date

  I opted to wait until renewal date (Nov 28) to automatically change to the $40 for 15 gig plan. The automatic payment went through for the cost of the plan but my old plan is still showing on the current plan page. I remember I did this for a previ...

8A4CC9DD-1B1E-4B70-8ACD-B68C53F2CA8C.png 8CDB1C9E-EC7B-4AE2-8A67-A36FA3CA6BCA.png
WinterNights by Great Neighbour / Super Voisin
  • 74 Views
  • 2 replies
  • 0 Bravos

Voicemail

I keep getting notifications in voicemail from the same number that was deleted and blocked. It keeps showing up in voice mail but no call has been made.

Daisy9 by Good Citizen / Bon Citoyen
  • 67 Views
  • 12 replies
  • 0 Bravos

Port Transfer

I switched to Koodoo yesterday, received my text from PM asking if I wanted to transfer, I replied “Yes”and 14hrs later and 3 identical texts from PM I am still using my PM SIM card as they have not ported my number to Koodoo.

geilamartin by Great Neighbour / Super Voisin
  • 43 Views
  • 1 replies
  • 0 Bravos

Resolved! Problem with the cyber Monday offer

I changed three lines to the new plan 20gb for $35 using the promo code 20OFFMONTHLY two of the lines changes successfully but the third one showed that it was changed but today when I log in to my account it doesn’t show the new plan like the other ...

Malzaeem by Good Citizen / Bon Citoyen
  • 100 Views
  • 2 replies
  • 1 Bravos

Porting number to Freedom Mobile

I'm trying to port number to Freedom Mobile because I need US roaming. The Freedom Mobile support team has submitted the request multiple times and I received the text message from Public Mobile which I approved by replying "Yes". However, my cell nu...

fcf777 by Good Citizen / Bon Citoyen
  • 70 Views
  • 8 replies
  • 0 Bravos

new phone doesn't charge

We bought an Iphone 8 Plus last week. It arrived yesterday and we plugged it in to charge. After several hours we noticed that it wasn't charging, and the apple popped up on the screen periodically. We used the charging cable that came with the phone...

Admin1 by Great Neighbour / Super Voisin
  • 45 Views
  • 3 replies
  • 0 Bravos

Coverage

Hi. I bought the public Mobile sim in 2019. When I got the sim I was told it will work only in GTA, I once went to NIAGRA, I didn't have any signals there. Will it work outside GTA now because I think Public is using Telus network now.

zainalvi80 by Great Neighbour / Super Voisin
  • 41 Views
  • 2 replies
  • 0 Bravos

Change plan and reward

HelloOK,I just changed plans 3 days in advance, instead of doing it at renewal. Is it normal that none of my rewards are applied (Loyalty, Pre-Authorized Payments...)? I lost it for this month? …the only thing taken is the 5$ of funds available +34.4...

Screenshot 2022-11-29 at 07-32-09 paymentReceipt.pdf.png Screenshot 2022-11-29 at 07-22-27 Public Mobile - My Account.png
Marc by Model Citizen / Citoyen Modèle
  • 108 Views
  • 8 replies
  • 0 Bravos

Cyber Mond

Anyone else not able to activate the Cyber Monday deal? Seems like the system crashed

Piper44 by New in Town / Nouveau en Ville
  • 39 Views
  • 1 replies
  • 0 Bravos

Can't Log In/ Page Expired

I cannot seem to log in to my account. I keep getting a Page Expired page. This has been going on for a while now. I need to check the balance on my account and haven't been able to because of this.

bb6640 by Good Citizen / Bon Citoyen
  • 32 Views
  • 1 replies
  • 0 Bravos

Cannot load my account page

I am never able to log in to my account and have to reset my password all the time. After that if i manage to log in, it just leads to another page saying cannot load or some sort of error. Its been months now, and its a nightmare to get in touch wit...

DM72 by Great Neighbour / Super Voisin
  • 39 Views
  • 2 replies
  • 0 Bravos

Us roaming billing charges

I recently went to us and took our a 10 day roaming talk and text plan. It wasn’t working so I repurchased and my phone stopped working. No access to phone or email for Thursday evening and Friday morning. I did a hard reset boot on my device and the...

Pearwasp by Great Neighbour / Super Voisin
  • 39 Views
  • 3 replies
  • 0 Bravos

Porting issue

I'm trying to port my number to koodo, I keep getting a text message for an answer yes or no. After the 5th Yes, here I am, what could the issue be?

Stonecoldn66 by Great Neighbour / Super Voisin
  • 64 Views
  • 2 replies
  • 1 Bravos

Change profile information.

Hello, everybody, The email address that I registered on my profile had gotten closed because I didn't use it in long time.Do anyone know how could I change my email address on my profile information? Thank you.

Jadelyn by Great Neighbour / Super Voisin
  • 69 Views
  • 4 replies
  • 0 Bravos

Purchased US data but it wouldn't work when I was in the US

I recently traveled to the US and purchased the data add on before going. But when I arrived in the states, my data didn't work. I made sure that int'l roaming was turned on... but it still didn't work. I have a trip coming up again this weekend and ...

sarahccrane by Great Neighbour / Super Voisin
  • 65 Views
  • 5 replies
  • 1 Bravos

Discrepancy same phone # charging two plans simultaneously:

Hi Community:After upgrade my older plan My money taken two times for same number:Plan A : $ 48:59 expired my OLD plan same phone# ( including tax) Trans date : Oct 30/22Post date : Oct 31/22 Plan B : $45:20 upgraded my NEW plan same phone# now I am ...

KTThevan by Great Neighbour / Super Voisin
  • 43 Views
  • 1 replies
  • 0 Bravos

Resolved! 1gb plan

When i signed up for public there was a promo 1gb with 2gb bonus. I am looking at my plan and it only shows 1gb . THanks

szeleschuk by Good Citizen / Bon Citoyen
  • 91 Views
  • 11 replies
  • 0 Bravos

Add-On > 200mb/5$ > data unusable

Hi,I anticipated going over my data usage this month, so i paid for the 5$ addon.The only use for data is to tether my tablet. This doesnt work.My phone browser will use the data still. Odd.When i tether to my tablet, it says Sign-In.Goes to a public...

jjnk88 by Good Citizen / Bon Citoyen
  • 182 Views
  • 25 replies
  • 0 Bravos

Resolved! Question regarding 1st payment notice

I signed up on the 55-20 BF promo yesterday and my 1st payment due is $75 via email notice. Is this a error? I did pre-authorization payment method. Thx.

PMUser_J22 by Great Neighbour / Super Voisin
  • 69 Views
  • 2 replies
  • 0 Bravos

Add-on

I paid for an Add-on and it wasn't applied to my account. Is there a way to talk to someone at Public Mobile? the chat didn't help with my issue.

sangel by Great Neighbour / Super Voisin
  • 39 Views
  • 2 replies
  • 0 Bravos

Trying to port out

I get a message to approve port out to fido. I send yes many times. 90 minutes later I get a message saying I didn't approve. I've done this many times.

tesqie by Good Citizen / Bon Citoyen
  • 95 Views
  • 10 replies
  • 0 Bravos