Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Bough a new phone not long ago (Pixel 11 Pro) did my transfer from Pixel 8 Pro and since then I've been having issues with my 5G connection. I don't receive calls or SMS right away. I need to reconnect the mobile data to get calls or SMS. When I'm on...
I had to get a new credit card and my payment failed. I am trying to access my account to update my information and am not getting the OTP emails. I tried "forgot email" and put in my phone number. I never receive an email to update my password or an...
I lost access to my phone and email and now I want to get a replacement SIM card but I cannot access my account or submit a ticket because I cant get through the 2 factor authentication I had to make a new account just to post this. how can I get in ...
I’m seeing a reproducible IPv6 connectivity problem on Public Mobile cellular data, and I’d like to have it investigated beyond basic browser troubleshooting.What I’m seeingTesting on November 2, 2026, from an Android phone using Public Mobile mobile...
Hey, I did a dumb thing and dropped my phone in the river. I'm in a battle with Microsoft to get back into my email account, but until that's resolved I really need my SIM replaced to be able to get into literally any other account for 2 factor auth...
I created this new Community account because my original account email was changed without my authorization.Please communicate with me ONLY through this new Community account and its associated email address.I cannot receive messages sent to the emai...
Hi, I wanted to know how I can recover my old phone number that is still with Public Mobile. I want to start a new plan with that number. Can someone tell me how i can do this.
After after I signed up initially on October 18th, October 20th I was charged again. I've repeatedly tried to get a hold of customer service today but I just get the spinning globe. Very frustrating when you can't actually speak to a human being when...
how can i convince public Mobile to use the the correct time. I'm in manitoba and we dont fall back anymore but public mobile incorrectly turned back the system clock 1 hour. if i manually correct the time, certain apps including banking, cease to fu...
I started to set up my phone and made a payment of $91 for 2 phones but now the payment hasnt been applied to our accounts and it wont let me finish signing up
The current account I am using for this has the email I desire to have on my actual account (The one with my current phone plan and number). I do not know the email it is connected to nor have any amount of access to it. I need a recovery option that...
There is a problem I would like to report and solve.I can not call the new phone numbers recently when I try.How can we solve this issue? Regards,Maedeh
Hello,I’ll be travelling outside Canada from November 7 to 27. My subscription renews on November 12, so I plan to disable AutoPay and reactivate upon returning on November 27.Could a Public Mobile representative confirm whether I’ll keep my current ...
(###) ###-####Hope you are doing well. How do I pay my bill using my points rewards? There is no link to do it by myself. I hope the website is user-friendly.Thank you.
This service is interesting and it took out the royal benefits of $1/year and replaced with almost nothing. I cannot believe that they can legally do that? No one dare to stand up challenge?
I can’t seem to log in to update my billing details which means I am stuck without service. I no longer have access to my email associated with the account, and the security code is going to my old phone number which I no longer have rather than my ...
Nov 1st 8:49pm PST Trying to make my payment as it didnt renew this morning due to no funds in bank account. Keeps saying try again later in a red box. Anyone know anything about this.
The Alberta time zone stay unchanged of daylight saving time, but the time of many devices and cell phone display one hour off. Some devices corrected the time after re-start but some don't. What happened with the time zone?
Hi there.Made a big mistake unfortunately in Bolivia. I can't get into my bank (need to be able to receive a code to get in), so I bought a 40 CAD month Public Mobile package purely to be able to receive the one text. I now have learned that I can no...
