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Mobile Data / Hotspot

My phone data still does not work but it Does provide data on Hotspot to my tablet!?I made changes to APN settings I found here in posts.Something is still not right?

e55meg by Good Citizen / Bon Citoyen
  • 3 replies
  • 0 Bravos

Resolved! Unknown Data Usage

My data usage record shows I used about 61mb of data on Mar 20 at 1:42am...I'm not awake at 1:42am, I'm asleep and even though my phone is on I am connected to my home wifi. What can account for this unknown, data usage?

Resolved! Is the $15/month 3G plan unlimited minutes?

On Tuesday, I bought the $15/month 3G plan (here) . On the website it says that it has "unlimited Canada-wide minutes", but on the self-serve page it shows "100 Minutes Canada-Wide Talk". Is this intentional or a mistake? (Or did I sign up for the pl...

TheTechRobo by Good Citizen / Bon Citoyen
  • 38 replies
  • 5 Bravos

forgot email password, can't sign in to update credit card info

Hello,my Dad is on autopay and forgot to update his credit info, so his service has stopped. I tried to login to his PM account to enter his credit card info, but he needs verification through email which he no longer remembers the password for. how ...

jex by Good Citizen / Bon Citoyen
  • 2 replies
  • 0 Bravos

Every call is failed for 3 days, tried suggestions

Hi there, I haven't been able to receive or call out for several days. I have an iPhone 11, I've turned it on and off and airplane mode on and off. It's not a network issue since my partner uses public mobile too and hasn't had issues.

Kate7222 by Good Citizen / Bon Citoyen
  • 2 replies
  • 0 Bravos

Resolved! Voice mail notification not working

Having problems with voice mail notifications not showing that have a voice mail and have missed a couple of important calls. Reset phone network a couple of times. It is the service provider voice mail that does have this working and would like the ...

terrible_1 by Good Citizen / Bon Citoyen
  • 15 replies
  • 0 Bravos

change email address

Signed up my wifes (rosemary) phone with my email address on PM account. I want to change the address to her email so I can sign up an account for myself with my email address. I was able to change the email address in the 'community' but not the acc...

drkib by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Email account

I've been locked out of my email account.....tried everything. So now I can not renew my plan, can't get into my public service account ecause of it....tried calling g 611 but the call wo t go through

Jay77 by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

get account number

xxxxxxxxxxxxxxxxxxxxxx edited by computergeek541: Please do not provide your phone number is message forum posts.

andoh121 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos


Order 337277. When is this being delivered ? It has been a least 12 Days since I ordered .

Donald105 by Great Neighbour / Super Voisin
  • 3 replies
  • 1 Bravos

Account issue / Phone cant make calls

My phone account was set to renew to a new plan today, but it didn't.My phone stopped working so I logged into Public, I saw that the plan didn't switch like requested... I manually switched to a new plan and paid the dashboard indicates $0 d...

weighter by Great Neighbour / Super Voisin
  • 2 replies
  • 1 Bravos

Unable to call out

When I go to call out I get a message that I have no minutes available.I pay automatically each month and have used zero minutes this and last month.Trying to write a ticket but it does not accept my username or password. Have tried multiple ways.How...

paulreeve by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

I need to cancel.

I'm not a member. My mother in law is. Her husband has passed away, she's been trying to figure out how to speak to someone and it seems to be impossible. It's actually quite annoying. I had to make up this account. Like how do I speak to someone.

Roach85 by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

Data issue

It's not the First time this happens, that my data usage that Public mobile counts is way more than what my Cell Phone counts although the dates are the same for both. Does anyone know a Solution? I tried submitting a Ticket to get hold of a Service ...

Lena4 by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos


Heading to the Us this weekend and plan to purchase us roaming. Received sms on VOLTE upgrade. Once addon is purchased how will activate VOLTE?

Divit2 by Good Citizen / Bon Citoyen
  • 10 replies
  • 1 Bravos

Resolved! Poor call quality

Hi, I am a long time PM user and have had great service until a couple of days ago. When I am making a call the other person reports that my voice sounds distorted and robotic, they can not understand me. I can hear the other person clearly on my end...

andrew20 by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

SIM card

I can not make or receive calls on my phone. Everything else is workings. This occurred when I returned from Portugal and put my SIM card back in.

SFA by Great Neighbour / Super Voisin
  • 2 replies
  • 1 Bravos

2 cell phones can only access on in online account

Long time cutie here.. more than 5 years ago I bought 2 sims for public mobile.. this week the **bleep**ty 611 service finally broke and forced me to sign up online.. that's when the **bleeping nightmare began.. Not only could I not access MY Phone t...

Thomas69 by Great Neighbour / Super Voisin
  • 2 replies
  • 1 Bravos


How do I contact an agent 

allison5 by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Desperately need help

I can no longer access my account. my old email was ********** this email has been deleted because of spam. my new email is ***********. When I login with my old email it brings me to a page that says SMP or email address. The problem is that SMP onl...

Reiht_Aug by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos