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Forum Posts

Very slow data on S22 ultra phone

I have an s22 ultra and have noticed for quite a few months my data is extremely slow almost to the point it isn't working and had been inconveniencing me quite bit, sometimes I have to try and load pages several times and then it start working and s...

Neil_2900 by Great Neighbour / Super Voisin
  • 64 Views
  • 3 replies
  • 0 Bravos

Poor Signal in Ottawa

Since the wind storm a month ago, our household and neighbours on Public have had next to no signal in certain Ottawa neighborhoods. All incoming calls go straight to voicemail, and outgoing texts/calls mostly fail. PM signal bar sits a 1 or 'no sign...

CarolineB by Great Neighbour / Super Voisin
  • 40 Views
  • 2 replies
  • 0 Bravos

Resolved! How do I get mt friend referal after I already set up the account?

HI, I just set up a friend for Public Mobile. I haven't done that for a while and I never used the friend referral code before so I had to skip it. Now my friend is all set up on Public mobile but now I want to register my code so that we both get th...

TonyE by Good Citizen / Bon Citoyen
  • 131 Views
  • 6 replies
  • 0 Bravos

Can't update my credit card

I got message from public mobile that my registered credit card is going to expire soon. I tried to update my credit card, there's literately no place to do that. I tried to remove the card and add it back with the new expiration date and CVV, the we...

ctwendy by Great Neighbour / Super Voisin
  • 38 Views
  • 2 replies
  • 0 Bravos

roming in US

I have US talk roming and "no service" message I'm in Fairbanks Alaska

Igorreentov by Good Citizen / Bon Citoyen
  • 137 Views
  • 18 replies
  • 0 Bravos

US roaming

My US roaming is not working. I successfully paid for and added it to my plan. Where do I get the activation code from?

Stefstoch by Great Neighbour / Super Voisin
  • 48 Views
  • 3 replies
  • 0 Bravos

Reversing Payment.

Hello. I just found that my kid played with my phone and added a bunch of minutes that I don't need. I there a way to get the payments reversed?Thanks.

Hunter11 by Good Citizen / Bon Citoyen
  • 164 Views
  • 9 replies
  • 0 Bravos

What is involved to change my ell number?

Hi,I want to change my cell phone number and wanted to find out what is involved and what the ramifications are.A few questions:1. Do I loose any of my current benefits? ie extra data, extra minutes, auto-payment benefit etc.2. Where on the website d...

krs99 by Great Citizen / Super Citoyen
  • 81 Views
  • 10 replies
  • 0 Bravos

Access account libre-service

Hello,In fact I did forget about my password and I tried too many times that my account has been desactivated.What should I do to reconnect.Otherwise how could I have my account number of the offer (14 digits) ?This too urgent, please try to reach me...

fares_mallek by Great Neighbour / Super Voisin
  • 45 Views
  • 5 replies
  • 0 Bravos

Dont know email

Hi i dont know the email i setup my account with , it was on auto pay from my credit card for so long so i didnt bother logging in. Now i got new credit card and dont have access to my account.

Uroobaimtiaz by Great Neighbour / Super Voisin
  • 98 Views
  • 10 replies
  • 0 Bravos

US roaming and add ons

Every single time my partner travels from Canada to US (alaska) the US add ons and roaming doesn’t work properly. The “Community Service” to create a ticket and try to receive help is SOOOO convoluted for another person to assist him (while he’s trav...

Johanney1 by Great Neighbour / Super Voisin
  • 60 Views
  • 9 replies
  • 1 Bravos

Refund

Hi I added the $20 US roaming and data bundle and it has not worked. I posted extensively to the forum looking for help but nothing worked (see exchange in forum). In addition to what I posted I upgraded to android 11 and reset the phone. My phone wi...

khv by Good Citizen / Bon Citoyen
  • 41 Views
  • 3 replies
  • 0 Bravos

Resolved! Paid but no internet apps

On auto pay... plan date yesterday. Also changed plan same day (yesterday) and paid new amount as well (so still have credit). Still showing expired and some internet secure apps like 'square' still will not work. I need this fixed. Please help.Thank...

orangekim by Good Citizen / Bon Citoyen
  • 43 Views
  • 7 replies
  • 0 Bravos

rewards not applied

I needed to suspend my account, upon reactivating, the auto pay reward and one another disappeared. Do I lose them?

1981rz by Great Neighbour / Super Voisin
  • 42 Views
  • 3 replies
  • 0 Bravos

Resolved! Out of minutes.

Hello.Why do I get this message after the renewal date and have to add more minutes? Thanks.

Hunter11 by Good Citizen / Bon Citoyen
  • 52 Views
  • 3 replies
  • 0 Bravos

I need your help for new plan

I paid $50 for June and now the plan is overmy account has been suspended because I haven't paid for the next plan(July) yetBut I want to use the $35 plan for July instead of the $50 plan I used in JuneSo I tried to change the plan and pay on the sit...

HwangJiHyeon by Great Neighbour / Super Voisin
  • 53 Views
  • 5 replies
  • 0 Bravos

Resolved! Canada/US plan doesn’t work

I changed my plan to have the unlimited Canada/US plan and now I’m in New York City and nothing works. I got no data, no phone or text but have been paying for this plan the last 2 months. I’m not impressed.Am I supposed to do something to activate i...

Marie333 by Good Citizen / Bon Citoyen
  • 90 Views
  • 4 replies
  • 1 Bravos

Resolved! Locked account

I have been trying to log into my account to no avail. no one has contacted me for a long time. The account says locked out Everytime I try to enter the password I had saved specifically for Public Mobile And now they are charging almost double of wh...

Albi_Ca by Great Neighbour / Super Voisin
  • 98 Views
  • 5 replies
  • 1 Bravos

Transferring a PM number to Koodo

I would like to keep my existing public mobile number and transfer it over to my new Koodo account. However, my phone and PM sim card were lost so although my PM account is still active, I am not currently able to receive an SMS text to port the numb...

clevrkevr by Great Neighbour / Super Voisin
  • 74 Views
  • 6 replies
  • 0 Bravos

Did not receive my rewards

I had my phone stolen then suspended my account until I received a new phone and sim. When I reactivated the account and changed the sim I was billed in full without the rewards I had been receiving for several years. What should I do?

Escobard by Great Neighbour / Super Voisin
  • 95 Views
  • 5 replies
  • 0 Bravos

overpayment

I changed my bank account for autopay and I am paying usually around $12 however I got charged for$16.

Dumy by Great Neighbour / Super Voisin
  • 53 Views
  • 3 replies
  • 1 Bravos

Number transfer issue

I followed the instructions to insert my new Public Mobile sim card and the existing number seems working. However, I'm only able to make outbound calls with the Public Mobile SIM but cannot receive any incoming calls.

kittylulu by Great Neighbour / Super Voisin
  • 76 Views
  • 5 replies
  • 1 Bravos

Referral

Hi there, My friend, Ref. No. xxxxxxxxxx, who referred me to Public Mobile on May 16 has not received her credit points, I have not got my $10 credit up to now. Please check and let me know when can we get our credits

Sung-may by Great Neighbour / Super Voisin
  • 88 Views
  • 6 replies
  • 2 Bravos

You told me my number was changed

Yesterday I was told my number was changed to a specific new number and now when people text me it says it’s a land line ?!?? Like seems like this company has crazy amount of people complaining about the service here?! I spent hours yesterday trying ...

Bagzz1025 by Good Citizen / Bon Citoyen
  • 136 Views
  • 12 replies
  • 1 Bravos

Need help

Need help reactivating my account

Joeyk91 by Great Neighbour / Super Voisin
  • 52 Views
  • 3 replies
  • 0 Bravos