Community

Request for Temporary Service Pause and Reactivation

Hi,​I am writing to request a temporary pause on my mobile service as I will be out of the country for two months. I would like the pause to be effective from July 6th to September 7th, and I would like my service to be reactivated on September 8th.​...

Suspended Account

My daughter’s account has been suspended due to expired CC. She has been unable to sign into her account  can’t remember her email and when she tried to use her phone number for the link the message asked her to input a valid phone number. Need help

Hi

How to activate a new subscription

Re: International calls. Add-Ons

How many minutes left to my plan?

eSim activation problem

I made my account and purchased through the website and it said I was compatible and then proceeded to say I needed to download the app. Did that and now I can get a QR code to activate the eSim I paid for. It is very frustrating. I can't speak to an...

Canceling a deceased person’s plan

Hello, I would like to cancel the phone plan of a deceased family member. I only have the name and phone number (no account number or anything) . I have a death certificate but am not yet officially the executor. Help please!

How to obtain a PUK code for E-SIM?

I tried to unlock my e sim with my iPhone pin but that apparently was not the code. Now it’s locked me out and I am on SOS. I need the PUK code but I have gone back and forth with the chat bot and I still cannot get this code. Any help would be great...

Porting

I did not recieve a text from my previous carrier about porting mu phone number.  I have been waiting for over 12 hours 

Activation Not Working

I am trying to port my number over from Telus and my company’s account to Public mobile. I was just a user of Public and am going back. But activation is not occurring when I try. 

Aftermath of porting to Rogers

 recently ported my phone number from Public Mobile to Rogers. Because the number was successfully transferred, my Public Mobile account should have been automatically canceled.However, Public Mobile just charged my card $40 for this month's plan.Sin...

ESim was registered and now its not

My phone was working fine and now it says im not registered to a network. Can anyone help me get it back since my subscription is still active? 

New Sim card.

I have a new Sim card. How do I register & activate it.

Account

I need to speak to a live agent please

Did anyone else receive a Public Mobile survey email from Panalytics Research Group?

Hi everyone,I received an email today that appears to be a Public Mobile customer survey. The sender address is:[email protected] The email says the survey is administered by Panalytics Research Group and registered with the Can...

Delivery of mynew SIM card to my house

Good day, I ordered a SIM card last week but it has not delivered as of yet, can you confirm if it has been shipped?

Plan vs minutes

My monthly plan renews tomorrow. I have a free 12 month 10 GB data and enough points for 500 minutes. If I don't renew my plan can I add the 500 minutes and use my fee 10 GB data otherwise I would never need the promo data. 

Where do I add a code you sent me for free gb

view my cell number

Where can I view my cell number?

Switched to Public mobile three days ago can't receive any sms or calls

Hello. Have switched to public mobile from chatr. I have approved the release from my old provider. Now I cannot send or receive any text messages. I can call, but can't receive any calls. Only my data seems working fine. What should I do? I erased a...

I need my pin reset

Credit card expired and payment didn’t go through. Services cancelled despite updating pay information. Now can’t get in and don’t know my four digit pin. Can I get help with reset ? 

Plan increase with no Data increase

So I used to have a $20/month for 3GB a year ago.  Well PM has increased it to $25/month for the same 3GB.  However my wife who's also with PM has been paying $25/month for 5GB.  I thought that when my plan increased, it will be automatically upgrade...

Incoming calls going directly to voicemail – Public Mobile line issue

Hello, I need help with an issue on my Public Mobile line.I am unable to receive any incoming calls. When someone calls my Canadian Public Mobile number, the call does not reach my phone at all — my iPhone never rings. Instead, callers are immediatel...

Have a problem filling ticket about 3G added to bill, but phone isn't 3G any more

We had an older phone, 3G.We received a message that there will be a charge, if we use 3G.We have changed our physical phone. It isn't 3G any longer. But we were charged $5 extra this month.Help

PUK CODE

My service is on SOS and wont turn back on until I put in my PUK Code @