esim

[kevinlaurie]

error no esim installed

[kevinlaurie]

no e sim installed in setting

Did you use the PM app to activate ? yes

[Dunkman]

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@kevinlaurie wrote:

error no esim installed

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@kevinlaurie 

You likely will need to contact customer service agent

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Expect 1-3 hours response time.  Try to include as much information in your private message to CSA.  

[slusagm]

Did you use the PM app to activate ? If you did z you dont need the QR code, the app will install the esim for you 

Check sim manager on your phone or check Settings, Cellular screen, there should be a Public Mobile esim there.  Make sure it is enabled or enabled with Turn on this line option. Then click Reset Network Settings 

[kevinlaurie]

Are you a new customer? yes

 Activating new account with eSIM?  yes

Did you port your number over?  i am trying

The more details the better. If new customer, did you receive an email with a QR code for eSIM. ....no

[Dunkman]

@kevinlaurie 

Did you activate with the PM app?  If use the website first, did you switch over to the app to finish activation?  Were you charged?  

[kevinlaurie]

new customer, i did not received a email with a qr code

[Dunkman]

@kevinlaurie 

More details would be helpful.  Community members are customers like yourself. We have no access to individual accounts.  

Are you a new customer?  Activating new account with eSIM?  Did you port your number over?  The more details the better. If new customer, did you receive an email with a QR code for eSIM.