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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 93 replies
  • 18 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 178 replies
  • 21 Bravos

Resolved! Spirit of the Season Offer (text message from PM)

I received this text message offer.  I love free stuff!  However, the bottom part about "free data with Public Points" has me a little worried.  If I am not enrolled in the new points system, and I don't want to be, would accepting this offer automat...

Friend by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos

Resolved! Double payment

Recently I changed my plan to upgrade to 4G and 15 GB of data. However, the web site was very slow. In short I made two payments of $40 and would like a refund of 1 if these payments. 

SBSW by Good Citizen / Bon Citoyen
  • 9 replies
  • 0 Bravos

Resolved! create self serve account

I'm trying to create a Self Serve account. SIMon tells me that I need to create a ticket. The ticket only allows me to change my password or PIN, not create an account. Is it possible to talk to an actual person? If not, how do I create a self serve ...

rwimbs by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! My account

Hi I don’t know my account email address how can I change that

Gurjotchani23 by Great Neighbour / Super Voisin
  • 2 replies
  • 1 Bravos

Resolved! poor service in the USA

I just got back from the USA and had purchased US roaming, calling and text 4 times. The service was terrible, with so many dropped and most not going through at all. At times, I was able to get my wife after 4 tries. Most incoming calls ended in har...

rsorensen by Great Neighbour / Super Voisin
  • 7 replies
  • 1 Bravos

Resolved! Lost sim card

I lost my SIM card and I want to know where I could buy a new Sim card and still keep my current phone number?! Thank you! 

qngn12345 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! Hit STOP offers by mistake.

I hit STOP on a texts offer by mistake. Could I please be added back to receive them?

baize by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos

No Data on Sim (sign into network)

My phone started prompting to sign into network. I've rebooted, wiped the entire phone, reapplied APN settings with multiple more reboots, I've tried the sim in another phone that is working with public mobile APN's and when switching to this sim it ...

rbenkovszki by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! Data redeemed not showing up in add-on

Hi,  I recently redeemed 1GB data in November with 15pts and then subsequently received the free 1GB Holiday data. However, both of these data do not show up in my account as an add-on. Is this normal? How will I be able to know how much of the add-o...

Lemonade by New in Town / Nouveau en Ville
  • 2 replies
  • 0 Bravos

Resolved! Activation

hi I bought a SIM card and 2 public mobile vouchers and when I try to activate my SIM card online they won’t let me put my voucher in anywhere... please help 

Kd92 by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! Roaming never worked

I am writing for my husband..we were away and he purchased two blocks of roaming.We were not able to receive calls or call.Florida.Sarasota area.

fcottage by Good Citizen / Bon Citoyen
  • 18 replies
  • 0 Bravos

Resolved! Can I get back my old phone number?

I was previously with Rogers, then switched to Public Mobile. I canceled my account a couple of months ago. When I tried to log back into my account it looked like it was deactivated because I had cancelled for more than 90 days.  I would like to get...

worldycitrus by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! Alphanumeric Refer A Friend code - is o a number or letter?

I think that I possibly have an explanation as to the reason why some refer a friend submissions are not processed.The o is often confused and in haste typed -- is it always numeric or alpha and also case sensitive? I always treat the o as numeric bu...

Tsawwassen by Model Citizen / Citoyen Modèle
  • 13 replies
  • 1 Bravos

Resolved! Calls I Did Not Make

There are calls listed in my usage history that I did not make. Also, my usage history shows 9 minutes of calls, but claims I made 22 minutes of calls. I have a 100 minute a month calling plan. Thank you for your help.

jburrows by Good Citizen / Bon Citoyen
  • 5 replies
  • 1 Bravos

Resolved! Help

I paid $50.00 for my plan but it didn’t renew. It’s impossible to talk to someone over the phone and I’m trying to get a ticket but keeps saying my user name is not correct. I’ve been without my plan since paying 3 days ago.  Hey please help 

Kriesha by Great Neighbour / Super Voisin
  • 6 replies
  • 1 Bravos

Resolved! Sim card in ipad

Can I use my Public Mobile sim card in my iPad for data use

kevin_goyer by Great Neighbour / Super Voisin
  • 9 replies
  • 0 Bravos

Resolved! Activated my sim 4 days back still no signal

Hi @I have activated my new sim4 days back and still i amnot seeing any signals. Also, i am not able to login to account as its says no user exist. I have already created the account during sim activation. Could you please help on this 

Resolved! Charged twice

I was charged twice the amount of 45.20 on November 13th. Can I please get my money back. Thank you 

Maia2 by Great Neighbour / Super Voisin
  • 4 replies
  • 1 Bravos

Points for Contests

I see there are prizes back but they jacked most of them up to 2 points even though the reward points page still shows "Jackpot" as 1 point...I guess inflation leaks into even Public Points lol Either way I was looking at the terms and conditions and...

JL9 by Mayor / Maire
  • 4 replies
  • 0 Bravos

Error when paying for US roaming add-ons. (Urgent)

I have loaded $40 onto the  account and when I hit "complete payment" I get this error: "Oops! Something went wrong, please try again later." My elderly mother-in law is on her way to the USA and when she lands in about 2 hours she will not be able t...

BenKayfetz by Good Citizen / Bon Citoyen
  • 4 replies
  • 0 Bravos

Resolved! Calling Canada from US

I have purchased the text, call and data plan add-on before coming to US. QUESTION: Does my calling feature cover calls to Canada?

Tapper22 by Good Citizen / Bon Citoyen
  • 3 replies
  • 1 Bravos

Resolved! Cannot login to website

Hello, I used to be able to login to your website but now it just says the following: Page ExpiredThe page you are trying to access is no longer available.  

kdance by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! How can I log in without verification?

I have an account with a mobile card, and I need to verify it every time I log in. But now the bound email and mobile phone verification can't be used, what should I do? How can I log in to my account online without verification?

doriszheng17 by Great Neighbour / Super Voisin
  • 9 replies
  • 1 Bravos

Resolved! How to redeem more with bonus data from public points?

Hello, it says on the website that they are giving an extra 1GB of free data, redeemable on my rewards account. I was on the my rewards account, how do I get this extra 1 GB,? Thank you

LT3 by Good Citizen / Bon Citoyen
  • 11 replies
  • 0 Bravos

Resolved! What happened to pre authorized payment 2 dollars off my monthly bill?

I have had a period of time from last 2 months where I was connected to pay via pre authorized payment using my credit card, then I did not have service. Now trying to reconnect and made my payment, it is the regular fee? I had was making payments be...

LT3 by Good Citizen / Bon Citoyen
  • 2 replies
  • 0 Bravos

Resolved! Plan didn’t get change

Can someone please tell me why my new plan didn’t change on renewal date as I selected change plan on renewal date thanks

vinhtyler by Great Neighbour / Super Voisin
  • 2 replies
  • 1 Bravos
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