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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Upgrade offer

I've received a text offering an upgrade. If I accept do I keep the loyalty and subscription rewards I currently have?

change from eSim to Sim

Hi,I accidentally chose esim instead of sim when purchasing the plan. I have not activated yet, and I wonder if there is a way to switch to sim.Thanks.

Simcard delivery delayed

Resolved! Can’t activate phone

How to I switch my phone from Telus to Public after having a problem with the first attempt to transfer?

Connection

I am not connected to. WiFi. I cannot access my confirmation code sent to my cellphone

Porting From Telus

Good Afternoon, I am trying to port my number from Telus. I missed the 90 minute window on the text, how do I request public mobile resend the request? Thanks,

credit card information

My friend has been trying to update her new credit card expiry date for the past 2 weeks! It will not take. What is going on Public Mobile?? She is an older woman and has no phone service. Feeling bad that I referred her to Public Mobile at this poin...

Sim card did not arrive, no order #

Sim

My daughter lost her phone, she didn’t get the pin when she set up her eSIM, we can get a sms sent to the lost phone. We set her up with a new public mobile number and eSIM but we want to cancel the original but can do it without the pin or without g...

Resolved! Help

@CS_Agent help my son has been locked out of self service account. Followed all steps and nothing is working. This has been almost 24 hours.

Port Out - No Authorisation SMS Has Been Received

HiAttempting to port out my number and have NOT received an authorization SMS message from public mobile so I can proceed with the port.

CAN & USA

What does it mean $55 for 90-days subscription?

Add- on Roaming data

How to get a refund on add on data roaming? Mine doesn’t work in Mexico.

Lost phone on train, sim card is being used and im unable to figure out how im spose to change SIM #

On Monday i lost my phone on a train ride, later I found out someone was using it to make calls etc. I disabled the service and bought a new sim card. I've looked literally everywhere on the app and website but there is no "profile" button to click ...

payments arent being applied to where I need them

Im trying to buy another US talk and text bundle as mine just ran out. I keep putting it into the cart but it says my purchase is complete however it just shows up as a credit in my account. When I try to use this credit in my account to buy the $1...

Resolved! Pause Service for 1 Month

I will be out of the country for a month, I am wondering if I can pause my service for a month to avoid paying for nothing when I am away. - Can I do it? if yes, how? And to keep my points-back bonus if possible.- My current plan is a promotion deal ...

I want to quit this bloody awful "service"

Someone, somewhere, in the vast empty nether-ether that Telus created to house this alleged mobile service called - ahem- "Public":Please contact me as I want to quit the three plans that our family holds.Yours in frustration,C.

Resolved! Activation

It has been over half and hour since I answered the phone number transfer request and i still have not heard anything and my plan is still not active.What should i do?

Freezing plan

Is there a way to freeze my Public Mobile plan without cancelling it? For example, I’m going to be out of the country for a few months but I don’t want to lose the deal I got on Boxing Day.

transfer number problem

Hello,I want to connect public mobile with my old number.I want to use my cell phone number as my existing number.My number is xxx-xxx-xxxx.They said they sent a 6-digit code to my Fido number xxx-xxx-xxxxx as the last step, but I never received the ...

Voice-mail Password Error

I'm trying to create a password for my voice-mail but whenever I try to make a pass word the voice-mail would say Invalid entry please re-enter your password

Phone number transfer

I couldn't reply to the message sent by my previous service provider within 90 minutes so I need customer service to help resend a request for a transfer. Thank you

Resolved! Temporay transfer of eSIM to another phone for one week

I recently subscribed to PM and selected eSIM option. Setup was fast and easy on my Pixel 7 Pro.I am planning to vacation in the Dominican and wish to transfer this eSIM to my older Pixel 4 Pro while vacationing. (a precaution in case phone is lost...

SOS

my phone is stuck in SOS. Used eSim and never got the SMS from my previous carrier to authorize but they confirm that it is authorized for the number to be ported. However my phone is stuck in SOS. I have tried rebooting, removing/reinstalling the ...

Resolved! Texts not able to be sent or received

My plan says I have unlimited calls and messaging but once my data is used up I cannot send or receive texts unless I'm on wifi.

Resolved! i need help to remove credit card on account

i need help to remove credit card on account

previews bills

how to get my bills from 2022

Account locked

Hi, I refered my brother and we now have the simcard. Unfortunately the account got locked for more than 12 hours. We tried to reset the password after three hours but it is still locked. Can someone please help us unlock it and proceed with the simc...

Need port request initiated again

Koodo says that the number porting was not completed and that Public Mobile needs to initiate it again or they will continue to charge me. Can I please get support for this?

Texts

On our Samsung S20FE the replies to a text are received before the phone shows the the question has been sent.

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