Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
We paid for a sim and set up account 2 months ago. This is the third time doing this for family members and no problems with first 2 but daughter set up the account and maybe accidentally selected esim or something. During set up it kept going to act...
I went to cancel and got a retention offer. If you're thinking the same, check it out. If you select the Unsubscribe button (under Manage Subscription), then select a reason you're unsubscribing, on the next page you may get a retention offer of $3 o...
when I call someone phone does not ring on my side.
How do I start over with number switch. Can't receive confirmation text on landline
It did not work for me
For some reason it says my service is not working even thogh my payment has not been taken out yet, which is suppose to be today.
I ported my number to Public, and within a day, the number of spam calls I receive went from 1-2 per week to 4 per day. I’ve had this number for years on another carrier. Is Public selling my number? Is there a way to fix this?
I have been having issues with my phone disconnecting from service... seems like I have to restart my phone to get service back more often then not. Its rather frustrating and there isn't any reason for the loss of service - my account is in good sta...
Hey guys,There used to be a way to switch to a 3-month plan for a slight discount to the rate... Is that limited to certain times or plans?I'm interested in switching to that, but I can't find the option anymore.Thanks for your help!
Hello,I am going to travel Mexico soon and I need to make sure that I can still receive calls from Canada as I normally receive, while travelling in Mexico.If I choose switch to one of those monthly plans where it says [CAN-US-MEX, pls see attached p...
I just purchased a new subscription, my e sim was not activated, now I cannot log into my account. As it’s sending the otp to the new phone number which isn’t even installed on the phone.please help.
I simply want to cancel my eSIM and order a physical sim instead. How do I do that please!
I started a subscription on February the 15th. I can not recieve calls or texts messages from others and can not login into my account.
I followed all the steps. The transfer started and then it stopped and wouldn't work after.
i paid for a plan using esim, and thinking that it was compatible with esim, i proceeded with the purchase. however, as it was setting up, it displayed a "installing esim" message and was loading for (atleast an entire hour. its then that i reached o...
Update: This mobility outage is now solved.https://www.telus.com/en/bc/outagesThere is a current outage within Montreal, QC for mobile devices. The services impacted are:Mobile - VoiceMobile - Text / SMSMobile - Data (iMessage, FB Messenger, Websites...
Can I restore my number if I was not subscribed for more than 90 days? Very need my number back.
each time i log in it takes me to the support page, when i log into my account it says it is unauthorized for security reasons. Please help.
Hi everyone, I'm new to the community and I just wanted to make a post because I'm having an issue and I really don't have any other options for a carrier because I need unlimited data also PM network works GREAT where I live when it's not having iss...
cannot receive phone calls from my telus landline. This has been an issue since porting and set up
Hi,Can someone help me port my prepaid koodo number to Public. I have my Public SIM and a temporary number. Thank you
I know this question has been asked before, but i see different conflicting answers, so am asking again!I currently have a $15/month plan for 100 nation wide minutes and a bit of data. I'm thinking of upgrading to $20/month for unlimited minutes and ...
i havebeen a customer for years and we spend 4 months in mexico i want to change my plan to the 39.00 one that includes mexico and 60 gigscan you please help methanks sue
I tried to set up an eSIM for my daughter‘s phone. All the set up was being done on my cell phone from Bell at one point it asked me to choose a phone number and so on, but then after that was like primary phone and secondary phone it has my phone nu...
I switched to PM today and the wrong phone number was registered, how do I fix this?
Hi all, I am already with PM and want to change my subscription. The new subscription is the same price as my current one and when I tapped to change, it wanted to charge me the new (same) rate. The issue is that I already paid a few days ago. Will I...
Hello, I just moved to Public mobile yesterday but got a message from my previous provider with a really good deal that it's making me think to go back. How does it work when I have already paid for the services? Will I get my money back pro-rated?
Does anyone have advice on a good eSIM for Costa Rica? Can I purchase/download before going there?
