Community

Phone Number Not Porting

My mother's phone number is not porting over. It worked for a while, but has stopped working.  @CS_Agent 

Not activating

Hey, my Koodo to PM transfer is going very unsmoothly. Please help asap. @CS_Agent 

CS seems unable to help me

I've dealt with 2 CS agents, and asked to speak to a supervisor (never heard back from anyone).I ported my number from Fido on Oct 31, but since then very few people have been able to reach me on my PM service. Many people get a weird tone, or a mess...

Unable to receive calls.

Already submitted a ticket, but no response. I'm unable to receive calls, but am able to make calls. I am also able to receive and send text messages. I haven't transferred my number or made any changes to my subscription- I've been a customer for ab...

I ordered a SIM, but my phone is eSim compatible - can I adjust my order?

Hello,I ordered my phone plan online thinking I'd get the eSim, but ended up paying $10 for a regular Sim without realizing it.Is there any way to adjust my order? 

Unable to receive calls and subpar data speed

Like many others, I signed up with PM for the BF $34g/20gb 5G package.Once I enabled it via e-sim, I was not able to receive any calls, and am getting 3G speed at best (Stouffville area). I haven't finalize porting my phone number from Fido yet, beca...

No internet/network connection.

i tried using the android APN settings, still not working.the app says "Services on hold" Yet i just signed up today 8hrs ago, and my CC was chargedPixel 6 

Overcharged?

Switch plans and now charged $50.68, and then $45 in the same billing cycle? Why? Now just switched to the $40 plan a 40 gib, will I be charged twice? I need a refund, please help?

Duplicate charge impossible to solve

I signed up three accounts two days ago. Realized today that Telus did FOUR identical first-month-amount debits from my credit card - I guess one double-charged.I raised a ticket today and after asking for the same detailed information that I provide...

Paid my subscription. Received a message saying that I have not.

@CS_AgentI paid for my monthly subscription this morning and I just received a message saying that my account has been suspended due to payment issues. It’s been taken out of my account since 6am and now again I have no service. Sometime earlier this...

Wrong/unusable US add-on

I am traveling to Florida for a couple of weeks, and purchased a US talk and text add-on. It appears as though this no longer works in many areas of the US, including Florida. I wish this would have been advertised more clearly as I was making the pu...

5g subscription, no data

HiI upgraded from the 4G to the 5G subscription and it was supposed to turn on yesterday.The data icon is showing but the phone is getting zero data. All the apps say offline.The phone is one plus Nord 30. If it's a compatibility issue can I force it...

Black Friday plans are posted (spoiler: nothing new)

On the "shop for plans" page, there's now a tab for Black Friday. I'm pretty sure these are the plans we're already discussing. I suppose it's possible more will appear in the next 9 days.ONTARIO:QUEBEC: 

Hello it's been more than 90 days and my autopay did not charge/go through can I still reinstate?

Hello it's been more than 90 days and my autopay did not charge/go through can I still reinstate my service and phone number, please help! Thank you in advance @CS_Agent

Transaction was declined but my credit card was still charged

Hi,I was going to subscribe for a plan, but the transaction failed, so I decided to get back to it some other time. I realized that my card was still charged although I was not able to use the service and I did not get any receipts of purchase.The tr...

Why am I not receiving some of my text messages?

I signed up from Rogers to public mobile yesterday, and I have had nothing but problems since. I removed the Rogers Sim card but I do not think the eSIM is properly installed. I finally started receiving phone calls but now I am only getting some tex...

Why Public mobile cut me off

I am billed on the 21st of each month. I have automatic payment so payment went through.  On Nov, 09 I had to cancel my credit card because I had lost it. Now public mobile wants me to pay again for a full month. This is ridiculous. I will leave publ...

Can't receive confirmation code to mobile number

Just joined PM and trying to set up EverSafe ID.  I was never able to receive the code via SMS on my phone.I've tried all the workarounds like inputting the wrong code multiple times or resetting my password.  But there's no option to receive the cod...

34$/20 Month for 90day Subscription but now is only 34$ per month and unlimited after 20GB

How can I cancel/switch the 90-day subs and change to a new plan without losing the money in 90-day subs?

temporarily suspending account

I am traveling to the states and I will have a 3 month plan with a us provider and I was wondering if I could suspend my account will public mobile for December January and February and then reactivate it in March. This is so I did not have the to pa...

Voicemail issues

Hopefully someone can help with this issue.I have been with PM for about 3 years, with no problems or issues.  However, lately the voicemail on my phone is not working properly.  It shows that I have messages but when I try to retrieve those messages...

Double Billing Issue

Hi, there seems to be a problem with double billing on my account.10/05- $33.60 (legit)10/26-$107.10 (legit)10/29-$32.55 (not legit)Could you please help me address this mistake?

plans

Login issue

I purchased a subscription and a sim card from Public Mobile Amazon store. I activated the sim and selected a phone number. Everything went fine. But when I put the sim, it didn’t show up on the phone. I tried bunch of phones and same issue. Now I am...