[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Can’t activate phone number for provider switch
I’m looking to leave Public Mobile due to the inability to process my payment and use my account. My phone has been off for several days and I’ve been put in circles. My subscription has been cancelled, despite my efforts of using several cards to ma...
Resolved! Cell Service at home has gotten worse
Wife and I both on PM. Great service until around 3-4 months ago when something happened and now we have <1 bar in our house. Have to go outside to make calls. Question 1 - any way to talk to a tech and see if there is a tower issue that is being wor...
6 digit Code
I switched my landline # to my cell phone. But it sends a code to the landline which I cannot get. Therefore cannot confirm my identity. GRRRRRR.
QRcode to my email.
duplicate thread
cancellation
I need to cancel my activation ASAP because the imei of the phone i have enter, is not good, and i need to get a new phone in able to activate my esim, so, please cancel the activation and cancel also the credit card i enter and issue a refund, thank...
Cannot generate eSIM iphone16
I have an unlocked iPhone 16 that I bought directly from Apple in Canada. I have a US phone eSIM and wanted to add a public mobile eSIM. However I can’t even generate one? I even tried transferring my US eSIM back to my old iPhone and deleting and re...
Plan that includes US Roaming
I would like to see Public Mobile offer a plan that includes US Roaming. Will we see this happening in the near futur
Resolved! Add-on
Purchased 2 text and talk for recent trip to the US. We were unable to access data roaming while in the states and would like to get a refund for the 2 packages we paid for but we’re unable to access. How can we get the refund?
Resolved! International Roaming?!?!
Does anyone know if Public Mobile will offer international roaming (outside US/Mex) anytime soon?!I did not know that they did not offer roaming, it is not stated clearly anywhere on their website that you cannot roam internationally, only mentioning...
PM Web Page rendering is off?
For some reason today part of the PM Community Web page is not showing properly.First part is off, the rest is sort of OK, bottom is not OK. PM Account page is correct...I did not do ANY changes/adjustments in my web browser, everything is the same a...
Resolved! Mexico Service
My wife has the Can-US_Mex plan and is in Puerto Vallarta Mexico now... No cellular ?? She is getting the following message " 310-260" Cellular Network is not Available.... ??? Help ?
Change in Service / Outage in my neighborhood.
For the last 3 days my cell service at my home has changed from full bars and fast 5G to 1 bar and all my calls drop. My cell service is essentially unusable for talking. When I go out and about connecting in different areas (different towers) my p...
Resolved! esim qr code wont activate
can someone help, this is ridiculous, like a real agent, i got the text and my old provider now does not provide service to my sim, and this esim is not active and the qr code doesnt work, why isnt there any support
Activate account
Trying to setup my phone as a new customer and can’t login on app screen is blank. Confirmed that my region was set to Canada
I cancel with Bell before switch so..
First, sorry for my bad English. I'm French.I was with Bell, I cancel my cellphone services then I ask Public Mobile to transfer my number..But now, I need to have that old number to activate my account. I don't have it.I can't find where to talk wit...
Resolved! Just signed up.
I just signed up, I used a code from my fiend for the refer a friend and now it’s not showing in my account that I used it.
Subscription cancelled
Cancelled Feb 10 but charged Feb 25/25meeds to be refunded plus I require a notice of refund and cancellation.thank you
Voice mail
Hi how do I turn off the VM.so I do not get any more vm
eSIM installation failed
Hello,I bought an eSIM two days ago, but it has never been installed on my phone. As shown in the screenshot, the PM app indicates there is a problem installing my eSIM, and I am advised to contact support.I reached out to the support team first, an...
Keeping Current Phone Number
I recently was told that my payment had not been recieved, when I logged in, the only option was to switch to a usa-can-mex plan, for a cheaper rate. I had no problem changing, and after I paid, I was instructed to select a new phone number, and told...
problem in payment system.
Have been cut off, have no phone use, card details are all correct and funds available. I have gone through the purchase system and reached the shopping cart, pressed the 'pay now" button and says try later. This is 6 days later after sending in a t...
No data
I have the 50G plan that is supposed to be unlimited after the 50G. My plan just renewed feb 13 and it shows I only used 21g. However I have no data? No pictures will send by text, nothing will load.
Erase all voicemail recorded messages
Hi, how to erase all recorded messages on my voice mail.
reduce number of incoming call rings on my android
reduce number of incoming call rings on my android
"No SIM" - No service since sign-up and porting my number
Hi all,I purchased a physical public mobile sim and successfully activated my number transfer. Upon inserting the SIM after completion, I received no cellular service. I thus began to be patient and wait. I've tried the SIM on 3 different unlocked ph...
Resolved! Suspend Service
How can I suspend my service with PM?Whats the benefit of it?
esim not working
I followed the steps to install the esim on my iphone which is compatible. I see the esim installed but my iphone won't allow me to turn public mobile line on.
