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request to Confirm for full access is sending code to the wrong phone number

rachiefitz3
Great Neighbour / Super Voisin

I am directed to confirm for full access of my account. The code is being sent to the wrong phone number and there is no option to send the code to my email address. I cannot access the code so as to access my account to pay.

3 REPLIES 3

rachiefitz3
Great Neighbour / Super Voisin

Thanks for the links.

softech
Oracle
Oracle

@rachiefitz3 if you don't have Send email as an option there after you click Didn't receive code,Try these workarounds, it could bypass the SMS in linking My Account with EverSafe ID

  1. Reset your password to self service account. Once reset, sign in again with new password. Might be able to receive 2FA via email instead to gain access.
    (!!!You will need to click Resend Code and then Send email to trigger the 2FA to email)
  2. Potential workaround (for some): If you don't have access to SMS OTP, try entering an incorrect OTP code 4 times. For some individuals, this is giving the option of an email instead.

If none of those workarounds helps, please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Login" and finally click "Click here to submit a ticket ↗
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

 

fixin
Town Hero / Héro de la Ville

@rachiefitz3 - Do you have "Didn't get the Code?" option? Then send as email? 

If not, some people have tried this and worked:

Press "Resend Code" 4 times and it will show up email option.

If not, please contact CS_Agent for help:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

Need Help? Let's chat.