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Subscription failed to activate

Great Neighbour / Super Voisin

Sure hope this gets some help. Have a new sim to subscribe to the Canada/USA plan. Got to step 6 and Subscription failed to activate is what i get. Get help just goes around and around with the artificial unintelligent bot. HELP! I am stuck


Town Hero / Héro de la Ville

@Brab - Please contact CS_Agent here:

⬇️ Click the link for an Agent * ⬇️

If the link above doesn’t work, please go here to create a ticket to CS_Agent:

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

Mayor / Maire

If using the Public Mobile and the app is stuck, the chatbot should work. But if you said it will not, you can type ticket or support. That should get an agent. There should be a support section directly in the app.


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