[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! $34 Promo 5G Offer doesn't mention Voicemail
Hi there,I'm looking to switch to the new $34 promo plan which gives me 50GB of 5G data, which is 30GB more than what I'm getting at the same price. My only concern is that the promo offer doesn't explicitly mention the Calling Features, i.e. Call Di...
Sim tracking
I recently got my passport stolen and my SIM card was in the booklet is there a way to track/lock the stolen SIM card and maybe help me find the passport
Resolved! Receiving long distance calls from US
What is the rate that Public mobile clients are charged for receiving a call from the US without a long distance plan?
Holiday bonus data after new points program?
I have some remaining data from holiday bonus that I got over 2 years ago. I'm wondering does this stay on my account even though the rewards program is changing?
New subscriber and shows 2 cellular plans
My daughter set up PM account earlier today and cancelled her Telus plan and shows in settings two accounts primary and another primary P2 and does not have any service. When she sends a text, it comes through from her email. Any help is appreciated...
Resolved! Bonus data 240GB
Is this bonus data usable in the United States?
240gb bonus and switching to a different (cheaper) plan
I got the email that I'll be receiving the 240gb bonus on March 30, which is kinda pointless as I'm on the 40gb with unlimited slower data - and I only use 10 to 20gb a month.The email also says 'The data bonus will expire if your account becomes ina...
Roaming with Public Mobile with Call Forwarding from Rogers
Hello Community,A roaming+call forwarding related question - Will I be charged roaming on my Rogers number (Only Canada plan) if I forward its calls to my Public Mobile number (Canada+USA plan) while travelling to the USA? Both my numbers are from Ca...
How to use 150 days limit data first in Add-Ons
I just got the 5 gb bonus with the 150-day limit, but I already have some data add ons that I haven't used. Is there some way to set my account so that I use the bonus data before the stuff that doesn't expire?
Resolved! Account
Hi I forgot my account pin
Resolved! Switch to new plan
I’d like to switch to the new plan of $24/month 4GB data at 4G speed but it says the promotion is for new activations only. Would I be able to get it? Since I’m with public mobile for a long time, should it be awarded to royal customers. Thanks!
Resolved! eSim issues
I recently signed up for an account and ordered an esim. I now learn that my new phone does not accept eSim.I haven't activated my account yet. Can I still activate it if I go purchase a physical SIM card to use instead of the esim?
Resolved! Is anyone missing the "PIN number" section on the PM website and app?
I just noticed this right now... as I currently know my *611 PIN number but for others, do you have it?Can you confirm that it is gone / broken?Desktop:Mobile App iOS 17.4 V2.1
You’re logging in from an unknown device To confirm it's you, enter the 6-digit code sent to
I recently subscribe to the new plan and opt for an eSim, everything seems to be set up but I tried to login on my pc so I can set my login option, but I keep getting this message: You’re logging in from an unknown device. To confirm it's you, ente...
Resolved! Unable to get Trend of Data Usage History
Wanted to look up what my data usage history trend over time. Unable to obtain it through my account. Tried looking up 90 days but shows me current days in March 2024. Same happens when I tried the other options on the drop down menu. Is there anot...
Remove Mobile Klinik APP
I did not give permission to install it and want it removed, why is there no easy way to remove this spyware?
cancel sim card order
I ordered a sim card. I accidently ordered 6 but I only want one. I need to cancel the extra 5. Please help
Dialing a number
I’m having a hard time with only one number I’m trying to dial, when i dial any other number everything is fine!! But there's one number i dial and i get a call failed all the timeregards
Canada - Us Promotion
Do I need to purchase a US Roaming add on if I have the new Canada-Us Promotion for 39.00
Just signed up and eSIM isn’t working phone says no sim
I activated the eSIM but it my phone displays no sim I still somehow have access to data.
Release Phone Number for transfer
How do i get my phone number released so that I can transfer it to another carrier. I tried today and it said it was locked to public mobile.
How to get a hold of customer service
Was double charged. How do I get a hold of someone to fixed this?
Anyone just find out they're paying an automatic top up they didn't know about?
Has anyone else had issues with being charged 34 dollars a month for an automatic one gig add on and then not able to find any way to stop it? Like my plan is 40 dollars a month for 5 gigs and I just realized they are charging me another 34 dollars f...
Resolved! Voice mail
Does anyone know how to stop scammer from leaving message on my voicemail. I blocked the number but it still comes through to voicemail.
Resolved! Sim activation
I have recently signed up, but the sim card hasn't arrived. I went and purchased one, and tried to set up my account with that sim. The setup has failed. What can I do as I suspect I will not receive the mailed sim in time.
Resolved! Add on 300 International Minutes
Can I get some clarification?if I understand correctly, the 300 international minutes does not expire at all. I can use it until it’s finished. Am i right about it?
Resolved! SIM Card mailed to wrong address.
Hi, I've been unsuccessful in getting connected with customer support. My SIM was mailed to an address in another province. How do I proceed with cancelling / getting a new one?
Resolved! potential new customer wondering about the porting process
Hey guys,At what point do we enter the porting number details when purchasing a new 29/month 4G plan with public mobile? I went through the steps and now im being asked to enter my credit card details, which is fine, but i want to ensure that I can...
Didnt receive SIM card in mail
Hi, its been 7 buisness days and I havent received my sim card yet. My girlfriend signed up the same day and she received hers after 3 days.
