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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Unable to activate esim

I just purchased an esim but i'm having issues activating it. i did all the steps but it didn't work

Unable to make calls

I made a new account yesterday , and I requested a e-sim , and I asked to keep my phone number , but now I’m not able to make phone calls

$10 Credit

Hi There. Will I receive my $10 referral credit on my next bill? I just signed on with Public with my son's referral and cannot see where a $10 credit was applied. Thank you. Trish

Payment

I was double billed this month. How do I get that rectified?

Apple watch w/cellular on Telus

I currently have my phone and watch plan through Telus but would like to switch to Public. If I move my phone over, can I leave my watch plan at Telus or do they both have to be at the save provider? Thank you

Account

loyaty savings shows 0.00

-my refer a friends rewards show as the proper amount and authorized payment shows as usual amount but my loyalty rewards say 0.00 if i go to history it shows my loyalty rewards as this ..Total Savings (past 24 months) : $198.00 Authorized Payment...

Account Activation

During account setup, I was given an error "subscription not activated". I can't restart the process, and following links to create a trouble ticket are blank. This is using a physical SIM with a moto g7 play. Android 10. Can I get a @CS_Agent to res...

Issues regarding updating Payment Information

I am trying to update my payment information because I cancelled my previous card. But every time, I'm trying to update it shows "sorry, try again later". It has been a week I'm trying still getting same error.

Where did my referral credits go??

Hi guys,For some time i have been receiving referral credits of 3-4$ based on the accounts I had signed up...Earlier in January I accepted a new phone plan offer that public mobile sent me via text msg...I've been using them for about 3 years now... ...

Canada-USA plan 90 day data total is 180GB, correct?

The Canada-USA plan says it includes 60GB data, and costs $55/mo if on a 90 day plan. Also says all data provided upfront for the 90 day plan. Might seem obvious, but I assume this means you get a total of 180GB per 90 day cycle, and so you could use...

Number transfer

I missed the 90 minute verification window to transfer from Virgin. When I did see it, I was unable to message because I had already started setting up my eSIM.I called Virgin, they say I missed the window so I have to ask Public Mobile to resend the...

Resolved! Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails

Just reset my phone after apple locked me out of it. Texts are working but phone and internet not for some reason. I clicked on keep ESIM so not sure what's the problem. Admin please reach out to me and send QR code

Cancel service

I’m wondering how I cancel my service. My son lost his phone 臘‍

Roaming Outside NA

Asking for my mom. She’s looking to change to a Canada US plan that’s available in Quebec. She’s going to Ireland and wondering if there are roaming add ons for Europe?

No Service after SIM card installation

Hi there, I just got my new SIM card in my phone. Rebooted the phone, but there is still no service so I'm not receiving the codes sent to my new number to verify my new number. What should I do?

Changes to APN setting help

I got a email to change my APN by February 14th to keep receiving MMS messages. But I can't find on here how to change it.

Resolved! Shopping for a newer budget phone compatible with Public Mobile VoLTE

Hi.I am shopping for a newer budget phone compatible with Public Mobile VoLTE. Is there an up to date list of allowed phones? Does it need to be a Canadian version of the phone? Will UMIDIGI phones work? Or the Motorola G7 XT1962-1? Is there a diffe...

Porting my number out of Public

I know i have only been a customer for a few days, but my Dad found a better plan for me. I know that Bell has got my approval to port my number from you. I know that they have done it. There seems to be know response from you guys?

Resolved! Number transfer not working

When I try to submit a ticket it wont let me submit or it gives me some error 404. I've been trying to resolve this for hours now, going back to the chatbot and then ending with an error and having to re sign in again only to have the same problem an...

Resolved! PS App does not accept my email address, able to log on computer

Help

Ticket

Call waiting

Hello, I lost my call waiting. Can you help

data

my plan is 20gb and i used it all accidentally. i used points for extra 3gb data and its not working since a week ago.im stuck at 2,4 gb left and cant use any more of it.

Other

I switched to Fido but public Mobil still charge on my card

Account charges

Hi, I moved to a new carrier on Jan 23. But charged on my card on January 24th for next bill .hon to contact and how to reverse the charges. thanks

Resolved! Trouble with transfer

Hello. I’m having trouble transferring my number from eastlink to public mobile. i’ve paid for my service with public mobile, and my phone calling and data is working, however my texts aren’t. i don’t have an active plan with eastlink anymore so i ca...

Absolutely Terrible Customer Service

I have an issue with my payments and have searched for answers on Public's horribly designed website. I could not find any information related to my query. I then used the chat hoping that they have at least 1 real human answering chat questions. No ...

Looking to change phone providers from FIDO to Public Mobile

I am looking to obtain information on how and what I would need to do to change providers. Website not user friendly to speak with an agent directly. I have heard good things and I am considering transferring phone providers but need as much as inf...

CS not responding to new subscriber I am helping

I also requested CS contact the new subscriber, instead CS CHANGED my login email to the new subscriber's email. WTAF!do better

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