Community

Resolved! Temporarily disabling an account

Hello. Is there a way for me to temporarily disable services (voice/data) on an account.  I don’t want to withdraw payment just stop service for a short period. Thanks, H.

Resolved! Refer friends Reward

I have used the code xxxxxxxx when I joined. My referral didn’t get rewarded ( $1 off) and I didn’t get the $10

Resolved! Issue receiving text from one specific number

Hi, I just got a new phone and switch from an iphone to samsung. Everything is working great. Except for my mom where I can text her and she receives my text but I cant receive texts from her. Her number is not blocked I can receive calls from her ju...

Resolved! Overcharge

I was on an old plan 12Gb $120 prepaid for 3 months.  I switch my plan to the $40 15GB back mid Nov which took effect on Jan 1. But system debited $120 ?? Can someone help?

Resolved! No Service

I changed my number online and now I am unable to make or receive any calls, Seems like there is no service but I still see signal on the phone, did network reset and everything, nothing is working. 

Resolved! Usa charges

I live close to the usa border.what happens when I pick up a usa (AT&T) .?when I was with sasktel they would charge us roaming charges from the usa when picked up there towers while still in Canada.But they would reverse charges.what do I do for publ...

Resolved! Black Friday deal not applied , monthly charge full price

Hey all!I had signed up for a new plan that was to be applied on dec. 24  for $35 a month for 15 monthsJust happened to notice first charge on dec. 24 was for full amount of $55 Please help

Resolved! When is automatic payment taken from customer’s account each month?

1) If a customer adds a debit or credit card to one’s Public Mobile account for automatic payment each month, is the monthly plan charge taken (from the card on the account) at 11:59 pm on the day before the first day of the next service period or is...

Resolved! Mobile not connecting with network

Resolved! Reward, add-ons

By mistake redeem reward for 500min Canada wide talk but I have unlimited i want to cancel  just redeem by mistake a few minutes ago

Resolved! Cannot reset my password

Hi, I'm trying to login into my Public Mobile account but it says that my password is incorrect. So I tried to reset it, but the email with the code is never sent to me. Can someone help me here? Thanks,Matheus

Resolved! Can two debit and/or credit cards be added to an account?

1) Can two (or more) debit and/or credit cards be added to an account for automatic to-up each month? 2) If so, can the customer set one card for the first partial payment (of the amount owed), up to whatever balance is available on that card, and se...

Resolved! I Want to Add a Phone Line, Do I open a New Account?

hi All,I also wanted to add the referral but there is no section to add that when on the order page to order a sim card. Please help. Thanks!

Resolved! iphone needs repair

I bought an iphone from Public, but the camera is not working properly. It is past 30 days from purchase, but well within a year. How do I get it repaired? 

Resolved! Lost account after porting out

I ported out my number from Public Mobile today.  After it is completed, I tried to log into my account but with no success.  Does it mean that I have lost my account and my rewards.  I was thinking of continuing with another free number.  Please hel...

Resolved! Order placed since December 30th not delivered

I placed an order for a Sim card since December 30th and till now, I have not received it, not even an email confirmation. 

Resolved! Can't activate new sim card

Can't chat with support 

Resolved! Cant receive phone calls , and can’t text some people on android from my iPhone

Cant receive phone calls on public,it says my number is disconnected 

Resolved! I need to remove my credit card information from my account

I need to remove my credit card information from my account

Resolved! Can't login

I've lost my sim and have 2 factor authentication tied to that phone number so can access my email 

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