Errors with postal code and payment card

[Lemmy509]

The app keeps telling me my postal code doesn't match my billing address and the site keeps telling me payment failed try a different card or payment method.

The postal code I entered matches exactly as the info in my bank account and the card used is the same one I used to buy the SIM on Amazon.

Any ideas? Getting frustrated with this company

[Dunkman]

@Lemmy509 

Is your postal code of credit card match the area code of your phone number?

Here is some more information:

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Issues-Updating-Credit-Cards/t...

[Lemmy509]

Nope, this address has bee around for quite a few years. Been living here 5 years now. Used both the app and two browsers on several occasions no luck. I will try incognito.

[hTideGnow]

HI @Lemmy509 

is that a new address?

Wait an hour and try again using the PM app.  If you are already using the app, then try using Incognito/Private/secret mode on the browser