Subscription payment error

[Officecell2]

I just made an incorrect transaction on my old account instead of a new account  and need to have it cancelled or transferred to correct account. I can’t find anywhere to deal with the situation. I have removed credit card info from the old account and called credit card company but they said I need to contact the vender as payment is already pending. I need an actual person to speak to not a bot that can’t help. 

[slusagm]

PM is prepaid and does not issue refund.  But open a ticket with them using your old account and see if they can do anything 

[Officecell2]

If funds cant be transferred I'd like a refund. I was trying to add another phone to my account and clearly didn't know what I was doing and instructions on the site are vague at best. the subscription was added to a cancelled phone.

[slusagm]

PM cannot help to move funds between accounts.  But if you have a very good reason to convince them, you can try your luck 

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen       

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[softech]

Sorry @Officecell2 , PM has a No funds transfer between accounts policy